Sacha V.
SV
Sacha V.
Responsable Marketing
Mid-Market (51-1000 emp.)
"Amazing customer support"
5/5
What do you like best about Idomoo?

Idomoo provides comprehensive support throughout the entire project. Our project manager at Idomoo, Joshua, was amazing and worked tirelessly to meet our challenging expectations regarding delivery and complexity.

Idomoo videos include many impressive features to make a video as personalized as possible, such as personalized images, videos, scenes, sounds, and more. Virtually anything seemed achievable.

The platform is also quite intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

Running an Idomoo campaign is harder that it first looks. It requires a thorough work creative-wise.

The fees are quite high and hardly flexible. Review collected by and hosted on G2.com.

CT
Cariné T.
Referentin
Enterprise (> 1000 emp.)
"Idomoo offers excellent, personalized content and great service!"
5/5
What do you like best about Idomoo?

Working with Idomoo is a pleasure because projects are implemented quickly and straightforwardly. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

Idomoo does not know the German guidelines (e.g., Accessibility Act). Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Personalised video POC"
4/5
What do you like best about Idomoo?

We are trilaing Idomoo to bring personalised video into our content library for our BTL campaigns. Whislt there are clear benefits, which we are hoping to prove, with increased engagement; I have been most impressed with the collaboration and flex of the team to support our business need on this POC. We had tight timings and the tea at Idomoo we're accomodating to our challenege to turn around a POC in a matter of weeks. This is a great foundation for a good partnership. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

I am yet to uncover the potential limitations or downsides with Idomoo. A key point, as with any personalisation, is to ensure your data is in working order prioir. My experience is that any limitations come from the data, not the platofrm. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Great Customer Support"
4.5/5
What do you like best about Idomoo?

Idomoo provides end to end support for the whole project lifecycle. Our assigned PM from Idomoo, Josh, provided great customer support and have worked to meet our challenging target project implementation and delivery. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

The platform provudes limited reports and anlytics. It would have been best if there are reports generated per campaign or project created. Review collected by and hosted on G2.com.

Stephanie L.
SL
Stephanie L.
Supervisor - Employee Benefits Communications
Enterprise (> 1000 emp.)
"Personalised videos based on data"
5/5
What do you like best about Idomoo?

Idomoo help you personally to create videos and solve any problems as well as guide you through the entire process. They are proactive and fast in providing solutions.

Overall, this was a great, and stress-free experience. Will be using this service for all our personalised video projects going forward! Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

There's nothing I dislike about it as is. It would be great to be able to send the videos directly from the platform though. Fingers crossed that's not too far off. Review collected by and hosted on G2.com.

Carolina .
C
Carolina .
Digital & CRM Specialist
Mid-Market (51-1000 emp.)
"Onboarding Video for a finance enterprise"
5/5
What do you like best about Idomoo?

The work with Idomoo was excellent, easy integration and implementation.

The timeframe was met and they were always available to answer any questions.

The budget is very good for the service they deliver.

The platform is also very intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

Nothing at all. They were always free to help. Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Verified User in Consulting
Enterprise (> 1000 emp.)
"Personalised video for pension scheme members"
5/5
What do you like best about Idomoo?

Dealing with Alfred made for a really good experience. He helped us understand the process for producing the video, arranged training for our video production agency and was very proactive in suggesting features we might use, such as CTAs with links embedded in the video.

He also politely contributed to the overall creative process, which was very welcome and helped us achieve an end result with which we were very pleased. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

There were some technical issues (on both sides) with setting up the connection between our instance of Sales Force Marketing Cloud and Idomoo's. However, I believe this was the first time either side had implemented the videos in this way and, once resolved, the process worked very well. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Supporting us delivering Personalised Videos to our clients and scheme members"
5/5
What do you like best about Idomoo?

I've worked with Idomoo for several years now, during which time I have worked closely with Alfred. Since day 1 he has supported me, my team, as well as other colleagues, to deliver projects to our clients and their scheme members. Alfred and his team are very flexible in the way that they support us, and have helped in a number of ways from creative support to trouble shooting (with very quick response to support and resolve issues) to analytics interpretation. We have delivered a number of successful projects since working with Idomoo and find the platform very straightfoward to use. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

I know that Idomoo are working on improving their analytics tool, which would be great, and they have been receptive to feedback on this. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Verified User in Airlines/Aviation
Enterprise (> 1000 emp.)
"Creation of personalized video content and flow set up"
5/5
What do you like best about Idomoo?

Customer support and account managers are very likely to help and supportive. Going into the needs of the customer and trying to optimize the result as best possible. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

- no direct intergration with Salesforce. This causes that the implementation took longer than expected and the dependencies to Idomoo and other vendors which are in charge with SF is given.

- reporting tool was in use, but currently not available Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
UG
Verified User in Gambling & Casinos
Mid-Market (51-1000 emp.)
"Personal Vids from Idomoo"
5/5
What do you like best about Idomoo?

Idomoo was very succcessful with helping us reach our targets. The Project Manager we worked with, as well as othesr in the company have been very helpful, considerate and delivered quickly and within scope. From my experience, Idomoo is a very customer oriented company, will ing to go above and beyond to make sure the project is successful Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

There is nothing to dislike particularly, there were no hick ups in the 3 project iterations we launched together that can be connected to Idomoo Review collected by and hosted on G2.com.