Idomoo Pros and Cons

Idomoo worked closely with our Data, Creative and CRM teams to create a stunning personalised video for our customers, and we're already seeing great engagement. The Idomoo Team provided support througout the entire process from ideation to deployment and getting performence results. They were willing to jump in at the last minute to help fix issues and ensure we met the deadline. They also helped us refine our logic and proposed tips and best pratciess from their experince to improve and perfect the customer journey. Review collected by and hosted on G2.com.

There's nothing I dislike. Great support and great product. Review collected by and hosted on G2.com.

We launched a new project with the Idomoo team on an escalated time frame, and they still helped us knock it out of the park. Our project manager Lindsay was with us every step of the way detailing timelines, deadlines, resources required that included data needs, legal requirements, web requirements, creative, and so much more.

The process of delivering creative and data was seamless, details on web requirements were clear, and if there was any aspect we needed assistance with, the Idomoo team was on top of it.

The team was full of great collaborators with clear communication and helped us deliver something to our audiences that was truly special. Review collected by and hosted on G2.com.

Nothing but praise from our end for this collaboration. Review collected by and hosted on G2.com.

Idomoo provides comprehensive support throughout the entire project. Our project manager at Idomoo, Joshua, was amazing and worked tirelessly to meet our challenging expectations regarding delivery and complexity.

Idomoo videos include many impressive features to make a video as personalized as possible, such as personalized images, videos, scenes, sounds, and more. Virtually anything seemed achievable.

The platform is also quite intuitive to use. Review collected by and hosted on G2.com.

Running an Idomoo campaign is harder that it first looks. It requires a thorough work creative-wise.

The fees are quite high and hardly flexible. Review collected by and hosted on G2.com.

We are trilaing Idomoo to bring personalised video into our content library for our BTL campaigns. Whislt there are clear benefits, which we are hoping to prove, with increased engagement; I have been most impressed with the collaboration and flex of the team to support our business need on this POC. We had tight timings and the tea at Idomoo we're accomodating to our challenege to turn around a POC in a matter of weeks. This is a great foundation for a good partnership. Review collected by and hosted on G2.com.

I am yet to uncover the potential limitations or downsides with Idomoo. A key point, as with any personalisation, is to ensure your data is in working order prioir. My experience is that any limitations come from the data, not the platofrm. Review collected by and hosted on G2.com.

Idomoo provides end to end support for the whole project lifecycle. Our assigned PM from Idomoo, Josh, provided great customer support and have worked to meet our challenging target project implementation and delivery. Review collected by and hosted on G2.com.

The platform provudes limited reports and anlytics. It would have been best if there are reports generated per campaign or project created. Review collected by and hosted on G2.com.

Idomoo help you personally to create videos and solve any problems as well as guide you through the entire process. They are proactive and fast in providing solutions.

Overall, this was a great, and stress-free experience. Will be using this service for all our personalised video projects going forward! Review collected by and hosted on G2.com.

There's nothing I dislike about it as is. It would be great to be able to send the videos directly from the platform though. Fingers crossed that's not too far off. Review collected by and hosted on G2.com.

The work with Idomoo was excellent, easy integration and implementation.

The timeframe was met and they were always available to answer any questions.

The budget is very good for the service they deliver.

The platform is also very intuitive to use. Review collected by and hosted on G2.com.

Nothing at all. They were always free to help. Review collected by and hosted on G2.com.

Dealing with Alfred made for a really good experience. He helped us understand the process for producing the video, arranged training for our video production agency and was very proactive in suggesting features we might use, such as CTAs with links embedded in the video.

He also politely contributed to the overall creative process, which was very welcome and helped us achieve an end result with which we were very pleased. Review collected by and hosted on G2.com.

There were some technical issues (on both sides) with setting up the connection between our instance of Sales Force Marketing Cloud and Idomoo's. However, I believe this was the first time either side had implemented the videos in this way and, once resolved, the process worked very well. Review collected by and hosted on G2.com.

I've worked with Idomoo for several years now, during which time I have worked closely with Alfred. Since day 1 he has supported me, my team, as well as other colleagues, to deliver projects to our clients and their scheme members. Alfred and his team are very flexible in the way that they support us, and have helped in a number of ways from creative support to trouble shooting (with very quick response to support and resolve issues) to analytics interpretation. We have delivered a number of successful projects since working with Idomoo and find the platform very straightfoward to use. Review collected by and hosted on G2.com.

I know that Idomoo are working on improving their analytics tool, which would be great, and they have been receptive to feedback on this. Review collected by and hosted on G2.com.

Customer support and account managers are very likely to help and supportive. Going into the needs of the customer and trying to optimize the result as best possible. Review collected by and hosted on G2.com.

- no direct intergration with Salesforce. This causes that the implementation took longer than expected and the dependencies to Idomoo and other vendors which are in charge with SF is given.

- reporting tool was in use, but currently not available Review collected by and hosted on G2.com.