This tool is very helpful for client onboarding, thanks to its automated document verification combined with biometric face matching. The global ID support also allows users from various regions to complete the process without the need for constant manual intervention. Review collected by and hosted on G2.com.

The verification process can be quite slow, especially when the image quality is poor, and it often ends up needing manual review. Additionally, we found that the options for end user customization are more limited than we had anticipated. Review collected by and hosted on G2.com.

The API is clean and well documented, so our developers integrated the KYC flow into our onboarding funnel without friction. Passport and proof-of-address checks for GCC investors are accurate, and the retry logic plus webhooks make the process stable in production. The support team answers quickly and brings useful suggestions, not canned replies. Review collected by and hosted on G2.com.

The dashboard could use faster bulk filtering for large review queues. It's not a blocker, just quality of life improvements. Review collected by and hosted on G2.com.

We integrated this ID verification tool into our onboarding process, and it has been great at catching fraudulent IDs early on—especially thanks to the biometric match and the global document support. Review collected by and hosted on G2.com.

Some of the verification retry messages aren’t as clear as they could be for end users, and the wording can make it hard to understand what went wrong or what to do next. Review collected by and hosted on G2.com.

Idenfy is giving us a good identity verification process right at the start itself. Because of this the integrity of the customer data is strong and we are not wasting time later correcting errors. The dashboard is simple, the team is finding it easy to use, and it is really helping us in maintaining compliance standards Review collected by and hosted on G2.com.

Getting direct read-only access for our audit team is not very easy and we often need our admin to manually export the evidence we need to test and this is taking extra time Review collected by and hosted on G2.com.

I like the most how Idenfy is giving verified identity data right at the start itself. This is very helpful because it goes into our models and makes risk pricing more accurate, so policy approvals are faster and more profitable. The system is working fine and giving us reliable results. Review collected by and hosted on G2.com.

Bulk verification speed is fine for most cases but for very large volumes it becomes slower. Review collected by and hosted on G2.com.

The platform has dramatically reduced the amount of manual ID checking we used to do, especially thanks to the biometric features and the automated document verification. Review collected by and hosted on G2.com.

Verification costs can spike as user volume rises, which makes budgeting tricky for a product that’s scaling quickly. Review collected by and hosted on G2.com.

idenfy’s KYC verification process is not only accurate but also secure at the network level. The encryption, authentication, and endpoint security are well integrated, so the overall workflow is both compliant and safe. This kind of layered protection is what I was looking for. Review collected by and hosted on G2.com.

one minor issue with how quickly they rotate keys and certificates is that the details aren’t clearly visible in the documentation, so for due diligence we have to rely on clarifications from the support team Review collected by and hosted on G2.com.

The API documentation is straightforward, making it easy to understand, and the integration process required very little developer time. This efficiency helped speed up the onboarding process. Review collected by and hosted on G2.com.

When the customer ID captures were of low quality, the verification pipeline experienced delays and occasionally required repeated manual verification. Review collected by and hosted on G2.com.

Integrating the identity workflow into our app was straightforward, and the API documentation was clear and easy to follow. The dashboard is clean and provides good visibility into the status. Review collected by and hosted on G2.com.

It would be nice if there were more flexibility in the built-in reporting features. Review collected by and hosted on G2.com.

The customer service is excellent, and I am impressed by the speed and reliability as well. The system is easy to integrate and implementation is a walk in the park. Idenfy offers all features we needed and more Review collected by and hosted on G2.com.

There is no set agenda or calendar for regular customer reviews. Review collected by and hosted on G2.com.