406 Ideagen Quality Management Reviews
Overall Review Sentiment for Ideagen Quality Management
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All our Quality Management information is kept in the same place, it is easy to navigate/filter and find what you are looking for. Using web-based links makes it easy to link files in other documentation and ensure it is always the correct version that is referenced.
It breaks down your workload, giving you a clear list of what immediately needs your attention and can be configured to regularly remind staff when they have an outstanding action.
Customer service has also been responsive if we have ever had an issue. Review collected by and hosted on G2.com.
Not the most visually appealing software but it does the job and gives you the information that you need at any point so this isn't a huge concern. The training and competencies module could do with some further refinement to make it easier to use. Review collected by and hosted on G2.com.
I like the idea, that if you are able to get it to work for your business it is great. Review collected by and hosted on G2.com.
The different features don't talk to each other very well. It is doesn't really work for what we need it to do. Review collected by and hosted on G2.com.
Very able and helpful Customer Service (Kerry you are a superstar!) Very easy to step back if you miss something and reminders very helpful. Review collected by and hosted on G2.com.
sometimes the system does not recognise your comments and you are unable to move on with completion of a customers questionnaire. Could also do with reminding that not everyone is a chemist! Review collected by and hosted on G2.com.
Especially the kindness and good support is what I appreciate once you are in meetings! Review collected by and hosted on G2.com.
Sometimes a bit slow with reactions, responses and request Review collected by and hosted on G2.com.
very easy find and set up all of my training, quality control and quality assurance. Review collected by and hosted on G2.com.
they are no downside in using ideagen as of now. Review collected by and hosted on G2.com.
The support team are swift and efficient, polite and helpful in all situations.Kerry is our main point of contact and she is always prompt and positive in sorting out any glitches. Review collected by and hosted on G2.com.
It is slow and difficult to complete, not easy to complete lengthy specification questions. The delays occur when flicking between pages. These are common and make progress slow. Visually it is not always easy to navigate. Efforts to change the name from Qadex to Ideagen would have been better spent in fixing the problems. Review collected by and hosted on G2.com.
The software is stable, and once a person figures out how everything is setup and works, it becomes easier to use. Search is good, and the viewer for documents is very helpful. Review collected by and hosted on G2.com.
The UI is hard to get used to, and acknowledging documents is a pain to do due to the clunkiness. There is a steep learning curve. Review collected by and hosted on G2.com.
It covers a range of modules and a lot of the information you would need is found in one place. It also allows for a lot of customization meaning you can tailor what you can see and what others can see. Review collected by and hosted on G2.com.
The training courses module. I find it frustrating that you have to complete a training course for it to show up on a person's record. I would like to be able to see training courses that are planned or in work. Review collected by and hosted on G2.com.
the software has customisable features and the modules link well together in some places. the recent intro of the dashboards is great however this is in the infancy of implementation.
the calibration module, document and capa modules are the modules that appear to have been developed the most and contain the least number of faults, glitches and issues. Review collected by and hosted on G2.com.
The layout is massively outdated and clunky
Development do not listen to the customer feedback
The people and training modules are not user friendly and do not produce reports or training matrices that are easy to read or intepret
there is alot of improvements needed to make it a user friendly piece of software
the Analysis side is very poor and cannot be used easily to display bottlenecks or issues within the system such as open complaints by stage.
Support team are quick at responding however the solutions for tickets are not matching the expectations of the company. Some tickets have been left in development for over 12 months with no plan of implementation.
The helpguides and help section of the website is not helpful for basic users, these require interpretting by an experienced user and then rolled out multiple times within the workplace. Review collected by and hosted on G2.com.
