Ideagen Quality Management Reviews & Product Details - Page 13

streamlines processes, making workflows simpler Review collected by and hosted on G2.com.

the Ux could be improved to have a more elegant look to it Review collected by and hosted on G2.com.

It helps in improving the workflow of the QC department and it keeps the tasks easy. The QC Managers can easily keep a track of their data and get very impresive outputs. Review collected by and hosted on G2.com.

Everything is great, but a bit more support and knowledge material should be given. Review collected by and hosted on G2.com.

Ideagen Quality Management offers a repository for documentation with versioning, approval and sign off. It has audit trails which record modifications to data ensuring compliance with data integrity requirements. The equipment module assists in the tracking and storage of maintenance and qualification activities for equipment allowing ready access to qualification data Review collected by and hosted on G2.com.

I find the interface can be a bit unwieldy at times. Although it allows a variety of configuration options some things cannot be changed which can lead to compromising the worflow for the user. Where I would expect fields to auto-fill the users information this does not always occur, and the system allows users to sign of approvals on behalf of other users. Some operations which could be automatically completed require multiple user operations where expected behaviour would be for something more automatic. For example closing a record in the CA/PA module requires the user to complete the section for their name, the date closed, and also manually set the status of the record to closed. It would be far more usable if a user were to set the status to closed, and on saving when electronically signing have the closed by and closed date fields auto filled. This would also ensure that there was no discrepancy between the name and date recorded in the record and the name and date of the electronic signature. Review collected by and hosted on G2.com.

We can see the benefits of having modules that link and talk to each other in one software system, allowing a one-stop shop approach to quality system management.

The use of Wizards, giving great ease of use, when raising non-conformances (CA/PA) is great for our 'rank and file' users while team leads and managers can have more open access to actioon and progress them. This prevents confusion for our users.

We have experienced good customer support from our customer success contact at Ideagen, with regular 'check-in' meetings to give and receive feedback. Review collected by and hosted on G2.com.

We have found that some of the aspects of the modules do not react as we imagined that they would.

Also the restrictions with primary and secondary licensing has caught us out. Review collected by and hosted on G2.com.

The fact that it is all inclusive and applicable to multiple departments at our company Review collected by and hosted on G2.com.

Would appreciate a greater degree of flexibilty in terms of applicability Review collected by and hosted on G2.com.

Great platform for providing our customers with the required details of our supply. It is useful to have everything under 'one roof' and the system is quite user friendly. Communication from Ideagen Customer Support is excellent. Review collected by and hosted on G2.com.

It takes a huge amount of time to feed in the details. As an agent as well as a manufacturer we have a large number of suppliers to us as well as a large number of products which ALL require input into the system. There are areas within the system that are annoying and more time consuming than is neccesary. There are questions where attachments are requested but if you select "No' or "N/A' you still have to provide details as to why there is no attachment or why it is not applicable. Answering N\A should allow a by-pass of that question. You cannot physically enter dates where necessary, you have to scroll through the calendar, month by month, in order to get to the date required. Where the expiry of some documents is 5 or 10 years into the future this can be a pain. In the specification module you cannot by-pass the testing questions (from No. 302 onwards) where a product or ingredient is not tested. This applies not only to the question about whether it is tested, but the subsequent related questions about testing methods / result criteria etc ALSO have to be answered. You have to put an answer regardless and this means selecting 'other' for every test that is not carried out. Question 827 is a repeat of question 754. Questions 1215 - 1216 are repeated again at 1463 - 1464. Question 1462 'Is product suitable for vegans' is repeated 2 or 3 times in the questionnaires. Review collected by and hosted on G2.com.

Training aspect of the onbaording process was very helpful to get myself and the other admins set up on how to use q-pulse Review collected by and hosted on G2.com.

Lack of user freindly smart forms for auditing purposes, I would like to build forms with rules and permissions in a certain structured way for employees to carry out audits however no smart forms avaiable at this time. Could do with taking insperation from safety culture for this. Review collected by and hosted on G2.com.

That it allows us to gain complete organizational visibility Review collected by and hosted on G2.com.

Nothing much everything was fine. It is user friendly Review collected by and hosted on G2.com.

The software itself is easy to use and set up. The enterprise-wide implementation of Q-Pulse for us has been very successful. While several new software exists for SMS, Q-Pulse has been doing the job for us for several years now. Review collected by and hosted on G2.com.

Q-Pulse looks and feels old and lacks several features that modern solutions provide. For example, the ability to create fields based on logic would be very helpful. While the people working on customer support are all great, it takes a really long time to fix an issue. Review collected by and hosted on G2.com.

They have a very helpful team who are ready to answer all of our queries to ensure our business gets what we want out of their services. Review collected by and hosted on G2.com.

There is nothing that we dislike about Ideagen. Review collected by and hosted on G2.com.