406 Ideagen Quality Management Reviews
Overall Review Sentiment for Ideagen Quality Management
Log in to view review sentiment.
Simplifies workload through automated process control & sending notifications to staff making them aware of requirements. The notifications can be configured in a dynamic way to meet individual requirements. Easy to use as a general user. Customer support and quick to respond and very helpful with questions and incidents. Easy to implement once you know what you are doing but training and assistance are provided. Review collected by and hosted on G2.com.
Notification control is only done by dates based on the raised date. It would be far more beneficial to our company requirements to have a selectable option to allow this to be done as: Stages set via a template so that when they become active the days the owners have is based on the close of the previous stage. Hence, if a stage / Stage action is set for 7 days, they will have seven days to complete their actions from the time of their stage becoming active. The current system does not work well as all dates are based on the raise date. This is okay but as time goes on, if some stages take longer than planned it puts the later stage and action owners behind time notifying them that they are overdue when they can't do anything about their workload as they are not yet active. Our staff only need to know when they can do something and how long they have to complete it. Review collected by and hosted on G2.com.
Improves our QMS infrastructure overnight. The intraoperability between modules is so helpful and supports a good user experience. As something we will use everyday, the system is great. The customer support has been great and the system is easy to use Review collected by and hosted on G2.com.
Nothing so far- we are in the early stages of adoption but very impressed so far Review collected by and hosted on G2.com.
It is a great tool for managing quality documents like SOPs and Other types of policies. It has plenty of different functionality such as signing off documents once they have been read which is auditable.
Other things like the support team are great, whether you contact via phone or email responses are quick and help to resolve the problem quickly.
It is a great app that you could easily integrate into daily business life and use it everyday especially if it is a key part of your role. As I use it as a user as well as an administrator I can say that the implemntation of Upgrades for the spftware are second to none and performed quickly. Any issues that arise are resolved quickly by the support team. Review collected by and hosted on G2.com.
I can find the application a little confusing at times which section is next in the process but I don't use the software as a user all the time. Review collected by and hosted on G2.com.
Having worked with a physical QMS system before, moving to an eQMS in general was a godsend. I am impressed by how streamlined and to the point Ideagen Quality Management is. I'm sure there are other products available, but from my perspective I have never had any issues with the way IQM works. The way that aspects are broken down into categories helps people who are new to working with any QMS develop a better understanding of how everything comes together. Review collected by and hosted on G2.com.
The UI is very fit for purpose but is quite dated. A slightly different look for different modules might make using the software more intuitive, especially for a new user. In addition some of the UI buttons could have better icons, again to make using the software more intuitive. Review collected by and hosted on G2.com.
I like the variety of customization options Q-Pulse offers for Document Control. You can easily customize document types, categories, and numbering systems to fit your organization's numbering system. I also love having approver list templates that auto-fill depending on the document type. Ultimately, I think these are great features. Review collected by and hosted on G2.com.
I wish support was more accessible and offered quicker response times. I often felt like I did not have the support I needed for this system to be functioning within my organization. Review collected by and hosted on G2.com.
I like how i can deal with the staff whi help out very quickly when issues come up, always gone above and beyond to help me, User friendly system Review collected by and hosted on G2.com.
Nothing i dislike, i just wish more companies would use the portal system Review collected by and hosted on G2.com.
Ideagen Quality Management is easy to use similary like risk management tool, which is easy to use, understand & time saving. Review collected by and hosted on G2.com.
Intially setup takes time and patience to understand the process. Review collected by and hosted on G2.com.
Product functionality, Ease of use and great user interface Review collected by and hosted on G2.com.
Would like to have more well designed and developed tutorial for functionality of each feature so that user can access benefits of it to fullest Review collected by and hosted on G2.com.
Easy log-in with SSD, useful modules, web interface Review collected by and hosted on G2.com.
User interface, upload limitations, assigning attributes to documents, connection between quality events Review collected by and hosted on G2.com.
The Qualtrax product is an excellent quality management system & more. Great for document control, quality processes and training. An all in one system. What I liked best was the client portal where improvements could be submitted and voted on, then the Qualtax team would pick the top ones to implement in the next year. Allowing customer participation to improve the system and the annual Users Conference. Review collected by and hosted on G2.com.
Ideagen customer service, I have gone through 3 account reps since the takeover and customer service is not as knowledgeable or helpful as they used to be when it was Qualtrax. Review collected by and hosted on G2.com.
