# Ideagen Quality Management Reviews **Vendor:** Ideagen **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.0/5.0 **Total Reviews:** 484 ## About Ideagen Quality Management Ideagen Quality Management is a robust, cloud-based solution tailored for highly regulated industries, including manufacturing and life sciences. Designed to simplify compliance and quality processes, it empowers organizations to meet stringent standards while enhancing operational efficiency and product quality. Features: • Dynamic document management for seamless version control and approvals. • Integrated CAPA and nonconformance workflows to address issues proactively. • End-to-end audit management with real-time dashboards and reporting. • Supplier quality management to mitigate risks across the supply chain. • Comprehensive employee training tracking, ensuring staff compliance and certification. Industry applications Serving industries like manufacturing, life sciences, healthcare, food & beverage and aerospace, Ideagen Quality Management addresses sector-specific pain points. Whether ensuring traceability in food production or meeting aerospace safety standards, our solution supports your operational and compliance goals. Compliance & standards Our platform supports global regulations and standards, such as ISO 9001, ISO 45001, ISO 17025, ISO 15189, FDA 21 CFR Part 11, GMP, AS9100, AS13100, GFSI and BRC. Tailored features include tools for audits, validation, e-signature workflows and document control, ensuring compliance for: • Life sciences: FDA, GxP, ISO 13485, CFR Part 11, ISO 17025, ISO 15189 • Aerospace & defense: AS9100, AS13100, ITAR • Food & beverage: HACCP, SQF, GFSI, BRC • Healthcare: HIPAA, GMC • Manufacturing: ISO 9001, ISO45001, ISO 14001, GmP, supply chain oversight, product recall readiness Customer outcomes & value Organizations using Ideagen Quality Management report tangible benefits, such as: • Up to 80% reduction in compliance and quality costs. • Significantly faster audit closure times, improving operational agility. • Strengthened traceability and transparency across workflows. • Enhanced customer satisfaction due to higher product consistency. Integrations & deployment Ideagen integrates seamlessly with ERP, PLM, MES, and HR systems, bringing all your quality data into one place. Flexible cloud and on-premise deployment options cater to diverse operational needs. ## Ideagen Quality Management Pros & Cons **What users like:** - Users value the **ease of use** of Ideagen Quality Management, appreciating its intuitive interface and editing capabilities. (53 reviews) - Users value the **ease of use** and effective management features of Ideagen Quality Management for standard operating procedures. (30 reviews) - Users highly value the **excellent customer support** provided by Ideagen Quality Management, enhancing their overall experience. (23 reviews) - Users appreciate the **ease of building workflows and document control** , enhancing efficiency in managing laboratory processes. (23 reviews) - Users appreciate the **ease of document control** in Ideagen Quality Management, enhancing tracking and organization of records. (20 reviews) - Users find the **intuitive interface** of Ideagen's Quality Management software easy to navigate and implement across teams. (18 reviews) - Ease of Access (16 reviews) - Audit Management (14 reviews) - Training (14 reviews) - Flexibility (13 reviews) **What users dislike:** - Users express frustration over **poor customer support** , citing slow responses and unhelpful account management services. (19 reviews) - Users face **difficult usability** with Ideagen Quality Management, struggling with issues like slow AI responses and challenging report generation. (11 reviews) - Users find Ideagen Quality Management to be **expensive** , especially for smaller laboratories needing better support options. (10 reviews) - Users experience **slow performance** with Ideagen Quality Management, facing delays in document uploads and system response. (10 reviews) - Users report experiencing **software bugs** that cause crashes and technical errors, affecting the workflow and user satisfaction. (10 reviews) - Users find the **learning curve challenging** , with complex processes and difficulties adapting to new workflows and reports. (9 reviews) - Not Intuitive (9 reviews) - Users face **time-consuming challenges** with Ideagen Quality Management, needing significant effort to resolve issues and learn the system. (9 reviews) - Users criticize the **feature limitations** of Ideagen Quality Management, highlighting a lack of customization and poor dashboard usability. (8 reviews) - Users find a **steep learning curve** for Ideagen Quality Management, especially during the initial phase of use. (8 reviews) ## Ideagen Quality Management Reviews ### 1. Long Term Laboratory User - Vital System **Rating:** 1.5/5.0 stars **Reviewed by:** Wallis H. | Pathology Quality & Governance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** Nothing at all - move to new cloud based SaaS hosted version has not resulted in any changes to the desktop based version. Web based version not fit for use. New version has tripled costs and provided sub standard support. **What do you dislike about Ideagen Quality Management?** No choice but to move to a cloud based version in order for system to continue to be supported. However since moving contract price has tripled and support is minimal with more reliance than ever on internal IT support. Ideagen support takes days to respond to issues even with entire system outages. Updates performed by Ideagen without warning and without request causing system outages and time/effort required for system checks. Currently on our second outage. First took 10 days to resolve. Unacceptable support and would look to purchase an alternative product from an alternative provider. Ideagen not the company it used to be. **What problems is Ideagen Quality Management solving and how is that benefiting you?** All-in-one product for all aspects of Quality Management. Replaces paper based or Windows based processes. Easy and intuative to use - all modules operate in a similar way. Allows for easy gathering of evidence for accreditation purposes. Without it, this would be much harder to achieve. **Official Response from Maria Aksiantsiuk:** > Hi Wallis, Thank you for your detailed and thoughtful review of Ideagen Quality Management. We’re glad to hear that the solution has been an essential part of your laboratory practices for over a decade, and that it simplifies quality and governance work while supporting accreditation needs effectively. It’s fantastic to know that your team values its intuitive design. We appreciate your feedback regarding the training module and the web-based version. While we’re constantly working on enhancements, we understand how vital these features are to your workflow. We’re actively optimizing the desktop version to ensure a smoother experience for all users. Your insights help us prioritize developments to deliver solutions that meet your needs. We value your long-term partnership and encourage you to reach out to our Support Team or your Account Manager if you have any questions or require assistance. Thank you again for sharing your experience - we’re committed to supporting your laboratory’s success. ### 2. Admin-Heavy System Needs Better Integration and Automation **Rating:** 2.5/5.0 stars **Reviewed by:** emma m. | radiotherapy Practice educator, NHS, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Ideagen Quality Management?** Familiarity. the platform sadly needs improvement. **What do you dislike about Ideagen Quality Management?** The system is very admin heavy. I use the people module A LOT. The lack of connectivity between the documents module and the people module makes the system very inefficient. The system also needs to allow vimeo links. There should be a lot more automation within people module when implementing changes such as assigning edits within job roles and assigning competencies. It should not take me 2 days to implement changes to requirements to our staff due to the design of the system. I would like the system to be more intuitive. i would like more individualisation with regards to the matrix display and I would like to offer managers a visual display of their team compliance for appraisals and competencies. too much data is "hidden" within the system. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Your system doesn't actually benefit me. I am currently bending the system to fit my needs. Some very minor changes would increase customer experience greatly. I would love to collaborate with ideagen as there are some fairly quick wins to improve stakeholder experience. **Official Response from Maria Aksiantsiuk:** > Thank you for this detailed and honest feedback, Emma. We appreciate you sharing specific examples of where automation and integration could make your work more efficient. We'd welcome the opportunity to discuss your "quick wins" suggestions. Your account manager would be more than happy to arrange a conversation about your workflow needs. Your frontline experience as a Practice Educator could provide valuable input for future development. We want Ideagen Quality Management to work for you, not the other way around. Kind regards, The Ideagen Team ### 3. A versatile software that helps to keep your data organized **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Ideagen Quality Management?** The ability to easily and quickly build workflows is one of the best "perks" of the system. Workflows are versatile to use for data collection and a way to make paper processes "paperless". They have helped overcome many obstacles regarding documentation that our laboratory faced. The system is also convenient for document control, keeping the most up to date SOP's in the system and available for use. Since it also keeps historical versions and changes of each document, it is easy to comply with our accreditation standards. **What do you dislike about Ideagen Quality Management?** Their "normal" support in general is lacking. To get around this, we now pay additional for better support. This is new and we are still navigating how useful this is and exactly what this gives us. So far, there has been better support with the new package. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Before the Ideagen Quality Management Software, we had folders upon folders of procedures and manual written in MS Word. Each change was documented and every version had to be available. This led to hidden folders, trying to keep only current SOP's accessible, the hope that folders weren't accidentally moved or hidden, and extensive searching when we needed to find specific SOP's that were in effect at specific times. This software has greatly helped organize and keep the current documents available to those who use them, while organizing and making past version very easily searchable and accessible when needed. **Official Response from Maria Aksiantsiuk:** > Thank you for this detailed feedback! It's wonderful to hear that the workflow versatility and document control features have transformed your laboratory's processes - moving from folders of MS Word documents to organized, searchable documentation that meets accreditation standards is a significant achievement. We're pleased to hear that the enhanced support package is providing better service. We're continuously working to improve our standard support experience as well, and your feedback helps us understand where we need to focus those efforts. Thanks for choosing Ideagen Quality Management to solve your documentation challenges! Kind regards, The Ideagen Team ### 4. Essential Tool for Streamlined Audit and Safety Management **Rating:** 4.0/5.0 stars **Reviewed by:** Okeoghene Nelson M. | Safety and Compliance Auditor (Flight Operations), Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** Ideagen Quality Management is very useful in effective management of audit process, which includes audit planning/scheduling, audit execution and checklist development and raising and monitoring of non-conformances and observations to closure. The software is also useful in Safety Management System execution including safety reporting, risk management including risk assessment and mitigation. The ideagen Quality Management system is also useful in raising and tracking action items from meetings **What do you dislike about Ideagen Quality Management?** The Ideagen Quality Management system does not have a unique module for scheduling meetings, the audit module is used for this purpose which is not ideal. a unique meeting module will be a ideal for this purpose **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Quality Management system is helping to solve the safety management system implementation, quality assurance and quality control implementation and scheduling and tracking of meeting actions to closure **Official Response from Maria Aksiantsiuk:** > Thank you for this detailed feedback, Okeoghene! It's wonderful to hear that Ideagen Quality Management is effectively supporting your audit management, Safety Management System execution, risk assessment, and action item tracking across your flight operations. Your suggestion about a dedicated meeting module is valuable feedback. We appreciate you sharing this insight - please mention this to your account manager who can submit an enhancement request and discuss potential workarounds in the meantime. Thanks for choosing Ideagen Quality Management to support your safety and compliance work! Kind regards, The Ideagen Team ### 5. Easy to Navigate with Clearly Laid-Out Modules **Rating:** 4.5/5.0 stars **Reviewed by:** Leia K. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Ideagen Quality Management?** The system is very easy to navigate, and each module is laid out clearly and well. **What do you dislike about Ideagen Quality Management?** I don’t like how the document module reads and interprets acknowledgments. They don’t tie into the people module, so it doesn’t show that a specific employee has completed that acknowledgment. **What problems is Ideagen Quality Management solving and how is that benefiting you?** I struggled to keep the training matrix and requirements all in one place and properly linked. Now, with Ideagen, everything is clear, connected, and kept up to date. ### 6. Fantastic Quality Management Software **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan P. | Integrated Management Systems (IMS) Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Quality Management?** I appreciate how the various software modules work together seamlessly within the overall package. The system is straightforward to learn and makes training on its use simple. It has become a key component of our integrated management system and is now utilized at every level of our business. Whenever an issue comes up, customer support is consistently helpful and guides you to a quick resolution. **What do you dislike about Ideagen Quality Management?** The workflow for handling incidents and occurrences in the software is not clearly defined, which has made it challenging to train my colleagues on how to use it effectively. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Before we implemented Quality Management, document control was a significant challenge. With its introduction, we were able to conveniently gather all our controlled documents in a single location, making them much easier to access. **Official Response from Maria Aksiantsiuk:** > Thank you for this great feedback, Ryan! It's wonderful to hear that the seamless interaction between modules is working well and that Ideagen Quality Management has become integral to your IMS across every level of your business. We're pleased our customer support team has been helpful with quick resolutions. Your feedback about the incidents and occurrences workflow is valuable. Our Ideagen Community platform has comprehensive solution guides and e-learning courses that might help with training colleagues on this workflow. Your account manager can also provide targeted guidance on the specific aspects causing difficulty. Kind regards, The Ideagen Team ### 7. Supports Accreditation, Needs Intuitive Navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Nisa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Ideagen Quality Management?** I use Ideagen Quality Management as a supportive mechanism to support our UKAS accreditation. I appreciate its integration of SOPs, capturing of CAPA and risks, and the competency log and framework embedded in the system. I'm also looking forward to reducing the new hire training time and improving our competency management. **What do you dislike about Ideagen Quality Management?** The navigation of the system could be more intuitive. We also need support with the initial setup, as embedding training days is necessary, despite having an accreditation manager with system knowledge. **What problems is Ideagen Quality Management solving and how is that benefiting you?** I use Ideagen Quality Management for integrating SOPs, capturing CAPA, and managing risks. It also reduces new hire training time and improves our competency management. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback, Nisa! It's wonderful to hear that Ideagen Quality Management is supporting your UKAS accreditation through integrated SOPs, CAPA capture, risk management, and the competency framework. Reducing new hire training time and improving competency management are great outcomes! Your point about navigation intuitiveness is noted. For initial setup support, we have resources available at our Ideagen Luminate portal https://iqm-pro.help.ideagen.com/hc/en-gb, or your account manager can provide guidance and best practices to help streamline the configuration process, including embedding training days. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 8. Streamlined Quality Management with Room for Support Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Lydia S. | Commercial Corporate Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Ideagen Quality Management?** I like the ease of having all things in one place with Ideagen Quality Management. The initial setup was very easy. **What do you dislike about Ideagen Quality Management?** Better support hours **What problems is Ideagen Quality Management solving and how is that benefiting you?** I use Ideagen Quality Management for quality management and compliance. It serves as a systems application for patient management. I like the ease of having all things in one place. **Official Response from Maria Aksiantsiuk:** > Hi Lydia, Thank you for your 5-star review! It's great to hear that Ideagen Quality Management meets your business needs and enhances efficiency, contributing to your financial health. We appreciate your feedback on the upgrade process and will work on making it smoother. Your feedback means a lot to us! Thanks! ### 9. Cloud Transition Slows Down an Otherwise Useful System **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Ideagen Quality Management?** It has the facility to track staff training and skills, with the people module. It ensures all key documents are stored and accessible in the documents module. **What do you dislike about Ideagen Quality Management?** The move to the cloud has made the system clunky and unwieldy. To upload documents to the people module, I have to wait 1 minute 43 seconds for the system to connect to our servers. This is an unacceptable length of time. Previously, verifying documents was a simple process of just inputting my password. Now, I have to enter my profile details including email address and password. The web-based version, in my opinion, is of no use to me. Viewing documents is difficult, as the document opens in a small window. There is no ability to upload to the people module, so I will not be using this version. Frankly, I do not see the move to the cloud as an upgrade. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It is a useful tool to store key documents and keep staff training and skills monitored. **Official Response from Maria Aksiantsiuk:** > Thank you for your detailed feedback. We're glad the People module for tracking staff training and skills, along with our Documents module, continues to provide value for your medical practice. The connection time you're experiencing with document uploads is concerning and warrants immediate attention. We'd recommend raising a ticket with Ideagen Support at https://iqm-pro.help.ideagen.com/hc/en-gb/p/support and reaching out to your account manager, who will make this a priority to help get the speed issue resolved and discuss solutions for your authentication and web interface concerns. We appreciate you taking the time to share this honest feedback and look forward to helping resolve these issues. Kind regards, The Ideagen Team ### 10. Highly Customisable Platform That Adapts to Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Ideagen Quality Management?** I like that it is for the most part fully customisable and we can use it exactly how we need it. People able to control everyones access by group levels or individual levels is extremely helpful. **What do you dislike about Ideagen Quality Management?** Raising an issue on the portal is quite difficult, the AI response took quite a while to get through to a real person and then they did not fully read my concern. It has now been raised to a level 2 so I know it is being looked at properly but it took a lot of effort on my behalf to get to that stage. Making changes on existing forms will impact all of the forms retrospectively so that has been a little bit of a challenge to amend our occurrence forms to get them to function as we needed. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We are able to suit business needs by being able to raise near misses in the lab and have accident and incident forms converted into a QR code and placed around the lab for everyone to be able to use without having to log into a computer. **Official Response from Maria Aksiantsiuk:** > Thank you for this wonderful feedback! It's fantastic to hear that the customization capabilities and granular access controls are working so well for your healthcare organization. The QR code solution for accident and incident forms is a great example of putting the software's flexibility to work. We're sorry about your support portal experience. Getting through to the right person shouldn't require that much effort. For future issues, you can reach out directly to your account manager who can help escalate concerns quickly. They can also discuss strategies for managing form updates when dealing with retrospective changes to historical data. Thanks for taking the time to share both the positives and areas where we can improve! Kind regards, The Ideagen Team ### 11. Ideagen Survey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Ideagen Quality Management?** I like the folder organization and scheduled review capabilities. I like how it will PDF the Word documents. **What do you dislike about Ideagen Quality Management?** 1. The Change to the QMS workflow functionality could be improved. How to add documents to the list is not intuitive. If I have a large list of documents that receive an update, I can't separate the documents and put different dates for when they were updated. 2. Referencing documents in other documents should add them to the list of documents that are referenced. Circular references shouldn't matter. It is preferred that the document can be accessed if it is referenced. However, I am able to add links in the documents which is almost as good as having a full list of references. 3. I don't like how often it will sign users out, even while using the software. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It houses our QMS in a professional and efficient way and that is required for my role as a Process Analyst. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's great to hear that the folder organization, scheduled review capabilities, and automatic PDF conversion are working well for you in managing your QMS professionally and efficiently. We note and appreciate your points about the Change to QMS workflow, document referencing, and session timeout frequency. Since this review is anonymous, we cannot identify which version of the software you're using - if you'd like to discuss these specific areas further, please mention them to your account manager who can explore solutions based on your current setup or submit requests for enhancements. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 12. Transition Issues and Support Gaps Undermine an Otherwise User-Friendly System **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** I liked the ease of use of the system. The bolt on webpage for submitting SOC's is first class and allows personnel who aren't computer literate to submit the SOC in relative ease. The system was also simple to manage with regards to daily figures etc. **What do you dislike about Ideagen Quality Management?** We recently went from an older version of Q-Pulse to a newer version. We were promised a smooth transition. This didn't happen and we were not given support when problems arose. I also reported a Search problem to my system administrator which was raised via the Ideagen ticket system. Over a month later the fault has still not been resolved. This was said to be a bug in the system. What was a great system to deal with has suddenly started causing me delays at work and has caused problems. I'm afraid you let the side down here. **What problems is Ideagen Quality Management solving and how is that benefiting you?** One problem was resolved after 2 weeks. During the transition, half of our SOC submission page was missing. This was eventually fixed yesterday. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback. We're glad to hear that the ease of use and the SOC submission webpage have been working well for your team, making it accessible even for those who aren't computer literate. We understand the transition to the newer version hasn't gone as smoothly as expected, and the outstanding search issue after a month needs immediate resolution. Our team is continuously working to improve the system and address these technical challenges. Please escalate this directly to your account manager for priority handling on the outstanding search issue. They can ensure you get the support needed to resolve this promptly. We appreciate your honest feedback and your patience as we work through these improvements. Kind regards, The Ideagen Team ### 13. Improvement still needed **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Printing | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Ideagen Quality Management?** The web app is great; it looks modern and is easy to use. The customer service has improved since last year. **What do you dislike about Ideagen Quality Management?** The web app does not have all the functionality of the desktop app, but the desktop app is outdated both in its functionality and the look and feel Reporting is difficult to use, and the API set up is complicated. Dates are is US format and cannot be changed A Primary license is needed for simple functions that you'd expect a secondary license holder to be able to do for example, adding the costs of incidents (CA/PA's) which has resulted in us having to employ an admin person to complete this information on behalf of the teams. Uploading files can be troublesome with certain file extension and file sizes. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Document control has been automated thanks to the software and we now have a purpose-built complaints management platform that we can use across our whole business. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback and for taking the time to update your review. We're pleased to see the improvement in your experience and that our customer service has gotten better since your original review. We've made significant progress since 2023, including resolving the API issues you mentioned and implementing many enhancements. Our recent releases have focused on web-desktop feature parity - we've added report emailing, PDF conversion, password protection, and improved file handling in the web client. The date format flexibility you requested is being addressed in our ongoing development. We're excited to share that our upcoming Version 7.11 (April 2026) will specifically enhance CA/PA processes, which should streamline the workflows you mentioned. Many of our customers have found creative workarounds in the meantime, and your account manager can share some best practices. For the file upload challenges, our support team can help optimize your settings for specific file types. Thank you for continuing to use Ideagen Quality Management as we evolve the solution. Kind regards, The Ideagen Team ### 14. IQM Streamlines Ballooning and FAI Documentation Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Ideagen Quality Management?** IQM is a convenient and useful system that saves time when ballooning engineering documentation and generating the necessary paperwork for FAI reports. The software can recognize different drawing formats and allows users to adjust balloon sizes and shapes as needed. We are using this software daily for over a decade after implementation in company's Quality System. This software is convenient and easy to use for either experienced or new members of Quality team. Training process takes a short time. Ideagen is fully integrated with Excel. It transfers ballooned engineering information to spreadsheet. Customer support team is reliable, helpful and quick with responses on occasional questions/requests. **What do you dislike about Ideagen Quality Management?** It would be great to have an opportunity to balloon a drawing using group/multiple choice of the features which speed up an already quick ballooning process. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen has helped reduce the time spent on preparing ballooned engineering documentation and quality paperwork during the first article inspection process. Its user-friendly and convenient features make it easier for newly hired quality personnel to quickly integrate into the team and participate in quality activities. **Official Response from Maria Aksiantsiuk:** > Thank you so much for this wonderful feedback! We appreciate you taking the time to share your experience. It sounds like you may be reviewing Ideagen Quality Control (our ballooning and FAI documentation software) rather than Ideagen Quality Management. If so, we're thrilled to hear it's been serving your aviation quality team reliably for over a decade! Your suggestion about group/multiple choice ballooning is appreciated. Please mention this to your account manager who can submit this as an enhancement request. Thanks for your continued partnership! Kind regards, The Ideagen Team ### 15. Easy Workflow Building, Smooth Document Revisions, and Timely Support **Rating:** 5.0/5.0 stars **Reviewed by:** Holly M. | Laboratory Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Ideagen Quality Management?** It is easy to build new workflows, upload and revise documents, and receive timely customer support. **What do you dislike about Ideagen Quality Management?** When workflows are sent back a step, the text boxes with previous comments are editable. Edits to workflow responsible parties require taking the workflow offline, enabling "alter workflow permissions", making the edit, then putting it back online. There should be a more user-friendly way to accomplish adjusting responsible parties. Also, new feature requests take too long (years) or are never implemented. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Efficient record revision access, corrective action processing, reporting on document and workflow status. ### 16. Good QMS Integration, But Hosted System Feels Slow **Rating:** 2.5/5.0 stars **Reviewed by:** Helen H. | Associate Director of Quality & Governance, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** I love having all elements of the QMS in one place and being able to link records. The system is intuitive. The training has always been thorough and bespoke **What do you dislike about Ideagen Quality Management?** Since moving to a hosted system everything is really slow. It can take a few seconds before search results appear, adding a document/file to the document record takes at least 20 seconds. The system ties itself in a knot and crashes much more frequently. User compliance is decreasing. Despite raising a number of tickets and discussions with various account management/project and customer service personnel the issue is ongoing almost a year later. Despite both being Ideagen products InPhase and Ideagen quality management dont talk to each other. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Document control Compliance management Record keeping Audit scheduling Fault logging Maintenance scheduling Benefit: multi-site QMS roll out, helps with accreditation assessment & evidence **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback, Helen. It's wonderful to hear that having all QMS elements in one place with linked records is working well for you, and that the system is intuitive with thorough training. The performance issues you're experiencing since moving to the hosted system warrant immediate attention, especially given they've persisted for nearly a year. We'd recommend raising a ticket with Ideagen Support at https://help.ideagen.com/hc/en-gb and reaching out to your account manager, who will make this a priority to help get these performance issues resolved. They can also discuss Ideagen Healthcare Guardian (formerly Ideagen InPhase) integration progress. We appreciate your patience and look forward to resolving these challenges. Kind regards, The Ideagen Team ### 17. Outstanding Customer Service and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Colm H. | Quality Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Ideagen Quality Management?** The customer service team are outstanding. Any query i had was answered in a detailed manner and always promptly. The integration over from our previous model was seamless and straightforward. It has a user friendly interface that is not difficult to navigate. It is a great tool for documents and customisable workflows. A very good product. **What do you dislike about Ideagen Quality Management?** There is no major dislikes about Ideagen from me. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It helps us with having all our required documentation in one easy to find place. The customisable workflows have also been of great benefit as the reports generated from these are extremely helpful. **Official Response from Maria Aksiantsiuk:** > Thank you so much for this wonderful feedback, Colm! It's fantastic to hear that our customer service team provided outstanding support during your integration and beyond, and that the transition from your previous system was seamless. We're particularly pleased that the user-friendly interface, document management, and customizable workflows are generating helpful reports for your organization. Thanks for choosing Ideagen Quality Management and for taking the time to share your positive experience! Kind regards, The Ideagen Team ### 18. Responsive Support and Helpful Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Ideagen Quality Management?** Flexibility in initial setup, ability to create custom workflows for each event type. Web view has been super useful for increasing organisation reporting. **What do you dislike about Ideagen Quality Management?** The software has bugs and quirks, making changes to the setup is not a straightforward exercise. (system admins are quality practitioners, not database technicians) like messages intermittently not sending. Support team have been responsive, though sometimes these tickets are not resolvable. Inability to bulk amend records has been a big feature loss. It would be useful to benchmark the software with users to improve usability. The SaaS cloud solution is not compatible with our organisation. The built-in dashboards are limited and difficult to setup. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Qpulse maintains our compliance stance, and shows our complete audit schedule. We are able to track non-conformances through the app. We get metrics from qpulse and track current events. **Official Response from Maria Aksiantsiuk:** > Thank you for this detailed feedback! It's great to hear that the flexibility in setup, custom workflows, and web view are helping increase reporting across your organization, and that we're supporting your compliance and audit tracking effectively. We're continuously improving the solution, and your suggestion about bulk amend functionality is noted. Regarding benchmarking with users - we do have user feedback programs that help shape product development. If you're interested in participating, please mention this to your account manager. They can also discuss your specific needs and explore solutions that work best for your workflows. Thank you for your honest feedback about both what's working and where we can improve. Kind regards, The Ideagen Team ### 19. IQM implementation - Affidea **Rating:** 5.0/5.0 stars **Reviewed by:** Tünde N. | Senior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Ideagen Quality Management?** As a Senior Project Manager at Affidea, I am responsible for implementing IQM across 15 countries. Although I do not use IQM regularly, the feedback from the quality managers in these countries has been overwhelmingly positive, indicating their satisfaction with the application. While the initial usage of IQM may seem challenging, Jeff Blackburn-Elliot, our consultant, has provided exceptional support during training and database configuration. Jeff's proactive approach, constant willingness to help, and insightful suggestions have been invaluable. Coordinating the configuration with quality teams from 15 different countries, each with unique personalities and local regulations, has been a formidable task. However, Jeff's involvement has significantly eased and enhanced this process, making it more enjoyable. The integration journey, though long, has been remarkably smooth with Jeff on board. I truly wish I could continue working with him, as his contributions have been outstanding. **What do you dislike about Ideagen Quality Management?** As the IQM databases are now in use across all 15 countries, we are receiving an increasing number of requests, primarily related to issues. Unfortunately, the IT Support process is not yet live due to challenges in coordinating and integrating the Ideagen and Affidea support processes. Despite raising our questions and concerns with Ideagen Customer Support several weeks ago, there has been no progress. This situation is complicating the handover to Affidea operations. Additionally, the data validation process is both time-consuming and complex, especially given the need to repeat it 15 times. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Document management Audit management Instant Reporting management Action assignment & tracking Asset management Non-conformity management People & training Customer & supplier management Dashboard reporting tool, with integration capabilities across all countries through PowerBI and exportable data ### 20. Ideagen Quality Management Boosts Compliance with Real-Time Quality Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik kadam K. | Clinical Data Manager, Biotechnology, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Ideagen Quality Management?** Ideagen Quality Management helps with regulatory compliance. The best thing I like about this product is that it offers real-time visibility into quality metrics, helps spot risk areas, and supports decision-making. It also aligns with ISO standards and FDA regulations. **What do you dislike about Ideagen Quality Management?** I feel like it's hard to learn for first time users or learners ,and some UI elements are feel like old style and not modern **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Quality Management helps me maintain regulatory compliance and track quality indicators. It also supports faster document handling and makes CAPA management easier, among other related quality processes. **Official Response from Maria Aksiantsiuk:** > Thank you for this excellent feedback, Pratik! It's wonderful to hear that Ideagen Quality Management is helping you maintain regulatory compliance with real-time visibility into quality metrics, and that it's supporting your work with ISO standards, FDA regulations, CAPA management, and faster document handling. Your feedback about the learning curve for new users and UI modernization is noted. We're continuously working on improving the user experience and interface design. We have resources available at Ideagen Luminate to help new users get up to speed, and your account manager can also provide guidance for onboarding team members. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 21. Intuitive QMS with Great Visuals and Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Ideagen Quality Management?** Easy to use, interpret. Good visuals, and capabilities. Fit for purpose as our QMS. Easy to edit and personally find it easy to fix errors in the background. Capable to lock down different user permission access, and put restrictions in place. Live link to Odrive local files capabilities. Generally minimal issues reported by staff. **What do you dislike about Ideagen Quality Management?** Audit trails not possible in some areas, to track how a record has been updated by live time and user ID. Occasional crashes, when systems update (may be a force IT issue too - so may not be Ideagen's fault). **What problems is Ideagen Quality Management solving and how is that benefiting you?** Calendar reminders set up in the audit module, that can be shared with users, to keep track, when Outlook calendars have not worked, in addition gives records for traceability of general Quality checks. **Official Response from Maria Aksiantsiuk:** > Thank you for this excellent feedback! It's wonderful to hear that Ideagen Quality Management is serving as an effective QMS for your organization, with staff finding it intuitive, easy to use, and experiencing minimal issues. We're particularly pleased that the permission controls, local file integration, and audit module calendar reminders are working well for your quality tracking needs. Your point about audit trails in certain areas is valuable feedback - please mention this to your account manager who can explore solutions or submit an enhancement request for specific record types you need to track. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 22. Best QMS software in market **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush P. | Manager Project Management, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Ideagen Quality Management?** Ideagen Quality Management System has greatly enhanced our ability to manage compliance and audits in a structured and efficient manner. It has strengthened collaboration and accountability across teams while ensuring transparency. The automation features have significantly reduced manual effort, helping us maintain consistent quality standards. **What do you dislike about Ideagen Quality Management?** I have been using Ideagen QMS for over an year now and I have noticed nothing that I dislike **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Quality Management System has greatly enhanced our ability to manage compliance and audits in a structured and efficient manner. It has strengthened collaboration and accountability across teams while ensuring transparency. The automation features have significantly reduced manual effort, helping us maintain consistent quality standards. **Official Response from Maria Aksiantsiuk:** > Thank you so much for this wonderful feedback, Ayush! It's fantastic to hear that Ideagen Quality Management has enhanced your compliance and audit management while strengthening collaboration and accountability across your teams. We're particularly pleased that our automation features have reduced manual effort while helping you maintain consistent quality standards. Having transparency and structure in quality management processes really does make a difference for enterprise organizations. Thank you for choosing Ideagen and for taking the time to share your positive experience! Kind regards, The Ideagen Team ### 23. Multi-dimensional Software **Rating:** 4.0/5.0 stars **Reviewed by:** Bikash Ranjan S. | Deputy Manager - Quality and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Ideagen Quality Management?** IQM is straightforward and user-friendly (desktop version), making it particularly easy to navigate when handling audits. Different general requirements of an organization can be easily managed in IQM as it provides multiple modules like training, documents, assets, etc. within a single platform. **What do you dislike about Ideagen Quality Management?** The process of creating a question bank is not very effective. I also find it difficult to design and generate customized reports that integrate data from multiple modules. Additionally, the response time from customer support can be improved. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Managing compliance monitoring within our organization has always been a complex task. We conduct numerous audits, both internal and external, totaling nearly 45 to 50 audits/inspections each year. Keeping track of findings and maintaining audit related records can be quite challenging. However, IQM has made this process much simpler and effective. It has significantly reduced the number of man-hours needed to manage our audits. **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your experience, Bikash! It's great to hear that Ideagen Quality Management desktop version is making audit handling straightforward and that having multiple modules in a single platform is working well for your quality and compliance needs. Your feedback about the question bank creation process and custom report generation across modules is valuable. These are areas where we can improve to better support complex compliance monitoring like yours. Regarding customer support response times, we're working on enhancing our support capabilities to provide faster assistance. It's fantastic to know that Ideagen Quality Management has simplified your audit management process, especially with 45-50 audits annually. Reducing those man-hours while maintaining proper tracking and records is exactly what we aim to achieve! Kind regards, The Ideagen Team ### 24. Transition from QPulse to Ideagen Quality Management Software as a Service (SaaS) application **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Quality Management?** As a Quality Management System / Document Management System, Ideagen Quality Management (IQM) - or QPulse as was - allows non-conformance and CAPA recording, reporting and tracking, document management, equipment or asset inventory, calibration and service history record keeping, internal audit reporting and other quality management activities. The software is, in my opinion, reasonably intuitive and user-friendly - and works. **What do you dislike about Ideagen Quality Management?** The transition to a software as a service model (SaaS) has increased "licencing costs" and elevated year-on-year costs. It is unclear what additional functionality the IQM application brings to the table over the previous QPulse client application. **What problems is Ideagen Quality Management solving and how is that benefiting you?** The software is used to demonstrate our quality management activities and to present these to both internal and external quality auditors - and to maintain our existing quality management certification. IQM allow both dissemination and acknowledgement of controlled documents across our workforce and acts as an equipment inventory / asset register for the equipment we maintain on site, and as a repository for calibration and service histories, for example. The non-conformance modules allows tracking of corrections and corrective actions to completion in a readily visible / auditable format. **Official Response from Maria Aksiantsiuk:** > Thank you for your detailed feedback. It's great to hear that Ideagen Quality Management is working well for your quality management activities and that you find it intuitive and user-friendly across non-conformance tracking, document management, and equipment inventory. We understand your concerns about the SaaS transition and associated costs. Your account manager can discuss the additional functionality and benefits that come with the SaaS model, including enhanced security, automatic updates, improved accessibility, and infrastructure improvements that weren't possible with the client application. It's wonderful to know our solution is effectively supporting your quality certification and providing the auditable format you need for both internal and external audits. Kind regards, The Ideagen Team ### 25. Transforming Efficiency in Healthcare **Rating:** 4.5/5.0 stars **Reviewed by:** Ruchit P. | Computer Systems Validation tester and Compliance Auditor, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Quality Management?** Its standout feature is its robust document control capabilities, which ensure compliance and streamline quality processes. The system tracks every revision, ensuring users always access the most current document while retaining an auditable history of changes. This eliminates confusion and reduces the risk of outdated procedures being followed. **What do you dislike about Ideagen Quality Management?** While Ideagen Quality Management (IQMS) offers a comprehensive suite of features, several users have highlighted issues with data management, including difficulties in data extraction and data loss during operations. These challenges can lead to inaccuracies and inefficiencies in quality management processes. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Product solves key challenges in regulated industries by centralizing document control, automating workflows, and streamlining audit and non-conformance management. Also ensures compliance with industry standards, reduces manual errors, and enhances collaboration across teams. By providing real-time reporting and actionable insights, it enables organizations to detect issues early, improve efficiency, and make data-driven decisions, ultimately maintaining high-quality standards and operational excellence. **Official Response from Maria Aksiantsiuk:** > Thank you for this detailed feedback, Ruchit! It's wonderful to hear that our robust document control capabilities are transforming efficiency in healthcare. The revision tracking and auditable history features you highlighted are indeed crucial for maintaining compliance and preventing outdated procedures from being followed. We appreciate your insights about data management. While some users have experienced challenges in this area, we've developed comprehensive best practices and safeguards to ensure smooth data extraction and prevent any data loss. Your account manager can walk you through these proven workflows that many of our enterprise healthcare clients use successfully. We're also enhancing our data handling capabilities with each update to make the experience even more seamless. It's great to know we're helping you centralize control, automate workflows, and maintain operational excellence through real-time reporting and insights! Kind regards, The Ideagen Team ### 26. Great system with brilliant functionality for our QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie C. | Mortuary Quality lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Quality Management?** Q-Pulse is a brilliant tool and more services within our Trust are starting to use the system. I have used q-pulse for 8 years and it is a great system to share documents, perform audits and report internal incidents. Providing ways to trend non conformances by producing graphs. I use the system daily and it is a big part of my role as a quality lead. **What do you dislike about Ideagen Quality Management?** Occasionally when it's been used for long periods of time the system can lag or not warn you that you will lose information input on audits as you have been on it too long. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We are able to raise supplier non conformances, business continuity plan activations, patient incidents and use the functionality of the program to input learning, investigations and actions implemented. We also are able to distribute documents and evidence acknowledgement of key and mandatory documents to all staff **Official Response from Maria Aksiantsiuk:** > Thank you for this wonderful feedback, Sophie! It's fantastic to hear that Ideagen Quality Management has been such a valuable tool for you over the past 8 years and that more services within your Trust are adopting it. Knowing it's central to your daily work as a quality lead and helping you share documents, perform audits, and trend non-conformances is great to hear. Your point about system lag during extended sessions and potential data loss warnings is helpful feedback. We're constantly working on system stability and performance improvements. In the meantime, your account manager can review your session settings and provide guidance on best practices to prevent data loss during longer sessions. Kind regards, The Ideagen Team ### 27. Centralized, User-Friendly System That Streamlines Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** All documents, procedures, and training records are stored in a single central location, making them easily accessible whenever needed. The system is user-friendly, which makes training new employees straightforward, and it integrates seamlessly with our existing systems. Setting up custom workflows is simple, and making adjustments when changes are necessary is also easy. **What do you dislike about Ideagen Quality Management?** Customer support could use some improvement. While tickets are submitted promptly, the resolution process is not always as consistent or efficient. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We transitioned from a quality management system that relied heavily on paperwork to a much more streamlined approach, which has significantly reduced the amount of paperwork and the need for extensive archiving. **Official Response from Maria Aksiantsiuk:** > Thank you for this excellent feedback! It's wonderful to hear that the centralized storage, user-friendly interface, and custom workflow capabilities are streamlining your operations and making employee training straightforward. The transition from a paper-heavy system to digital is a significant achievement - congratulations on that progress! Your feedback about customer support consistency is noted. We're working to improve response times and resolution efficiency across all tickets. If you experience delays with any current issues, please don't hesitate to escalate through your account manager for priority handling. Thanks for choosing Ideagen Quality Management to transform your quality management processes! Kind regards, The Ideagen Team ### 28. A proven excellent QMS product on the market **Rating:** 3.5/5.0 stars **Reviewed by:** David I. | Quality Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Ideagen Quality Management?** The Software is a perfect solution for managing all your QMS needs allowing everything to be kept and managed in one place. It is very easy to use and has excellent features. **What do you dislike about Ideagen Quality Management?** Prmary and secondary licences in a large organisation **What problems is Ideagen Quality Management solving and how is that benefiting you?** It allows a large organisation to access all QMS information accross all sites and makes external assessments easier. **Official Response from Maria Aksiantsiuk:** > Thank you for this excellent feedback, David! It's wonderful to hear that Ideagen Quality Management is serving as your centralized QMS solution across all sites and making external assessments easier. That's exactly what we aim to achieve for large organizations. Your point about primary and secondary licenses is noted. Your account manager can review your current license allocation to ensure it aligns with how your organization uses the software and discuss options that might work better for your needs. Thanks for choosing Ideagen Quality Management and for taking the time to share your experience! Best regards, The Ideagen Team ### 29. Intuitive Web Interface with Handy Dashboard Features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** The web version is pretty easy to use and fairly intuitive. The ability to create dashboards is great to quickly view the modules you use frequently. **What do you dislike about Ideagen Quality Management?** The client deployment (the app that you download to your computer) still looks like something from 1986 and it's extremely frustrating that Ideagen does not work on Macs (can't download the client deployment to a Mac, so you have to use the web version). **What problems is Ideagen Quality Management solving and how is that benefiting you?** Auditing: it is helping us with auditing trails for ISO 27001 which makes it extremely easy for when we are audited and connecting relevant documents to training and asset registers. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's great to hear that the web version is intuitive and that the dashboard functionality is helping you quickly access your frequently used modules for ISO 27001 auditing and document management. Your feedback about the Windows client interface and Mac compatibility is noted. We're focusing our development efforts on the web interface, which is becoming our primary platform with continuous improvements and feature additions. The web version is accessible through any browser, and we're working to ensure it meets all user needs. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 30. Easy to Use and Flexible, But Search Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Paul L. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Ideagen Quality Management?** Simple to use and configurable - ensure the solution works for our application **What do you dislike about Ideagen Quality Management?** Ability to search and report is clunky making task management more difficult than it should be **What problems is Ideagen Quality Management solving and how is that benefiting you?** Compliant management of internal Non Conformance and internal audits Enables accreditation to ISO 9001, 45001, EFfCI GMP for CI, and supports work towards BRCG food packaging global standard and ISO 22716 **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback, Paul! It's great to hear that the simplicity and configurability of Ideagen Quality Management is working well for your compliance needs across multiple ISO standards and certifications. Your point about search and reporting functionality impacting task management is valuable feedback. These are areas we're actively working to improve. Your account manager can show you some tips and workarounds that other customers have found helpful, and we'd welcome hearing more specifics about what would make these features work better for you. Thanks for choosing Ideagen Quality Management to support your comprehensive quality management requirements! Kind regards, The Ideagen Team ### 31. Great product for managing controlled documents, internal ISO audits and safety opportunities **Rating:** 4.0/5.0 stars **Reviewed by:** Tom D. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Ideagen Quality Management?** It is highly configurable. Wizards can be modified and adapted to be very specific to the company using it. Permissions are extremely granular which makes it very easy to give the appropriate level of access to each employee. **What do you dislike about Ideagen Quality Management?** There are multiple ways to complete the same task. The product could be a lot more streamlined and slicker to use if this was consolidated into single workflows. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Keeping documentation such as SOPs, forms and policies up to date is a challenge for any business. IQM solves this by regularly alerting to documents that are due for review so that they can be reviewed and updated where applicable. This is a large part of maintaining our ISO 9 and 45 certifications so is a tremendously important part of the system. **Official Response from Maria Aksiantsiuk:** > Thank you so much for taking the time to share this feedback, Tom! It's great to hear you're finding the configurability and granular permissions so helpful - we know how important it is to have the right level of access for each team member. We appreciate your thoughts about having multiple ways to complete tasks. While we designed this flexibility to accommodate different working styles and preferences, we completely understand how it could feel less streamlined. Finding that balance between flexibility and simplicity is something we're always working on, and your perspective really helps. It sounds like the document review alerts are making a real difference for your ISO certifications - that's fantastic! If you ever want to chat about navigating features more efficiently or have any questions, your account manager would be happy to help. Kind regards, The Ideagen Team ### 32. Using IQM as an administrator for the first time. **Rating:** 3.5/5.0 stars **Reviewed by:** Alex J. | Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Ideagen Quality Management?** We are using IQM in a fairly simple way to store and record changes to documents, track employees competencies and to hold records of our services and calibrations of certain appliances. The layout of IQM is easy to navigate. The help menu is useful. We have only just populated our information into the system so haven't really got to grips with it totally yet. There does seem to be more than one way of carrying out the action you need which can be a good and bad thing at the same time. **What do you dislike about Ideagen Quality Management?** The many types of notifications you can get seem a bit confusing. Before we had the system we thought that each document would have the information regarding its implementation date, review date, author etc automatically printed on it by the system. Possibly there is a way of doing this but we haven't found it yet. So we are putting this on manually which doesn't really make sense. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Hopefully IQM will make keeping our documents and records up to date and record all changes in one place. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback, Alex! It's great to hear that you're finding IQM easy to navigate and that the help menu is useful as you get started. For the document metadata - you can automate this through the Microsoft Plugin setup so you don't need to add it manually. Please raise a ticket with our support team who can help you configure this. Your account manager will be reaching out with some tips on how to configure notifications to better suit your needs. Kind regards, The Ideagen Team ### 33. Clear Layout and Customizable Displays Make It a Standout **Rating:** 4.0/5.0 stars **Reviewed by:** Bethan O. | Quality Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Ideagen Quality Management?** The layout is very clear and easy to navigate. The various ways to set up your own personal displays is very useful. **What do you dislike about Ideagen Quality Management?** The system seems to be crashing more recently. **What problems is Ideagen Quality Management solving and how is that benefiting you?** A clear an easy way to record and document non-conformance reports. The storage of all business documentation in one convenient place. An efficient way to schedule and record all audits. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback, Bethan! It's great to hear that the clear layout, easy navigation, and customizable personal displays are working well for you, and that the software is effectively managing your non-conformance reports, document storage, and audit scheduling. Your feedback about recent system crashes is concerning. Please raise a ticket with Ideagen Support and reach out to your account manager so we can investigate and resolve these stability issues promptly. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 34. Great Product, but WOULD NEVER recommend! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Ideagen Quality Management?** This is a good eQMS software. Compared to others on the market, this eQMS much less restrictive and allows you to to fully customize workflows and the level of access granted to each user. **What do you dislike about Ideagen Quality Management?** The Accounting Team. Since Qualtrax's acquisition by Ideagen, I have seen a noted decline in the Customer Service I receive. More significantly however, the financial terms we agreed upon with Qualtrax were went out the window. Our cost of service rose significantly without warning, even though no changes were made to our system and no significant enhancements were made to the software. When I asked my my account manager why, he told me that the Accounting Team appraised each user's system and charged them what they felt was appropriate. When I asked for details regarding that determination so my Accounting department could better plan for payments next year, they told me no details can be provided. When I provided them with all of the terms agreements, contracts and payments provided to Qualtrax showing the rate at which we paid for our service and that no changes were made, it didn't matter and they said my prices would continue to rise unless I signed a multi-year contract with them. To me, this is dishonest business since they know companies by that point would be reliant on their software. Furthermore, I had requested to decrease the number of users in our system when we closed one of our labs. This request went ignored for five months only for me to then be told that the the request could not be granted since the window closed less than thirty days ago (~4 months AFTER my request was placed). This sort of treatment would not have occurred under Qualtrax's old Managment, so its such a shame to see a good product now tied to such a dishonorable company. Therefore, I cannot ever recommend this product to others, because I would not want any other company to experience the mistreatment and borderline extortion we did. That is not worth whatever cost-savings this eQMS may offer when compared to others. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Eases adherence to ISO 17025 accreditation requirements. **Official Response from Maria Aksiantsiuk:** > Thank you for your detailed feedback. We appreciate you recognizing the quality and flexibility of our Quality Management software, particularly the customizable workflows and granular access controls. Your experience with pricing changes and account management since the acquisition is deeply concerning. Unexpected price increases without transparent justification, unaddressed user reduction requests, and pressure around contract terms are not the business practices we stand for. We sincerely hope these issues have been addressed since your review. If you're still experiencing these challenges, please reach out to your account manager to discuss escalation options. You can also contact our support portal directly referencing this review to ensure your concerns receive appropriate attention. Thank you for your direct feedback about these critical business issues. Kind regards, The Ideagen Team ### 35. User-Friendly QMS Solution for Multi-Site Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** The system allows all QMS activities to be managed in one place and is very user friendly and brilliant in an organisation on multiple sites. **What do you dislike about Ideagen Quality Management?** The secondary license restrictions. The people module doesn't update the acknowledgements when staff leave the organisation without reading a document with a comment when you archive them. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Improves the communication of the QMS over a large organisation and allows all staff to have visibilty and be able to see everything required. It allows assessments to be much easier to manage. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's wonderful to hear that Ideagen Quality Management is helping you manage all QMS activities in one place across multiple sites, and that it's improving communication and assessment management across your organization. Your points about secondary license restrictions and the People module's acknowledgement handling when archiving staff are noted. Your account manager can review your license structure and discuss the acknowledgement workflow to explore potential solutions or workarounds. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 36. Ideagen just increased our pricing. Again. **Rating:** 0.0/5.0 stars **Reviewed by:** Justin S. | Quality Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Ideagen Quality Management?** Our organization mainly utilized this for document control. It worked decent enough and covered many areas of the ISO 9001:2015 standard regarding documentation. **What do you dislike about Ideagen Quality Management?** Their failure to properly notify their clients of HUGE pricing increases. In 2023 we were paying $4,276.25. In 2024 they increased our pricing to $7,494.33. Our last invoice was $8,993.20. They will send a single email to one individual before increasing your price and only give you 30 days for contract adjustments. However, when they need to collect payment, they can magically email several people in your organization. To me, this is shady behavior. They should consider the same effort when contract renewal approaches. If your organization has money to burn, these guys will be more than happy to help you do it. **What problems is Ideagen Quality Management solving and how is that benefiting you?** ISO 9001:2015 7.5 Documented information ALL CLAUSES AND SUBCLAUSES 7.5.1 - 7.5.3.2. Also good for training, but system is cumbersome and too time consuming for our organization to use in this aspect. **Official Response from Maria Aksiantsiuk:** > Hi Justin, Thank you for your feedback on Ideagen Quality Management. We're glad to hear that you find the document control features helpful, especially in simplifying ISO 9001:2015 compliance. We appreciate your input regarding the licensing fees. While we understand that cost can be a concern, it's important to note that our pricing reflects the value we strive to deliver through continuous product enhancements and dedicated support. We offer tailored solutions to meet the needs of organizations of all sizes. We encourage you to contact our Support Team or your Account Manager, who can assist you with any questions or guidance on available options. We're committed to your success and always here to help. ### 37. feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Ideagen Quality Management?** Good for managing the occurrence reports and audit findings. **What do you dislike about Ideagen Quality Management?** The software is not up to date with what the industry needs. After the SMS, risk-based auditing was put in place, which means for every finding / non-conformance raised, there will be a risk value assigned to it. In Qpulse it's very hard to include a risk matrix, which is present in the incident module. Other main issue is that we have a lot of secondary users, and if they have filed an occurrence report, they can't go back in the future to see what they have reported. **What problems is Ideagen Quality Management solving and how is that benefiting you?** help us manage all the data related to Safety & Compliance in our company. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback. It's good to hear that Q-Pulse helps you manage occurrence reports and audit findings. Your account manager will be happy to share some latest enhancements regarding risk matrix capabilities and can also review permission settings for secondary user access to historical reports. Thanks for sharing how we can better support aviation industry needs. Kind regards, The Ideagen Team ### 38. A high security tool **Rating:** 5.0/5.0 stars **Reviewed by:** karan r. | Team Leader-Front office, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Ideagen Quality Management?** DevonWay provides SaaS software for quality, safety, asset management, and workforce management for organizations in regulated **What do you dislike about Ideagen Quality Management?** customer care service took very much time to respond which delays the result on time they should be more dedicated toward the customer handling service **What problems is Ideagen Quality Management solving and how is that benefiting you?** Devonway help and increase the productivity of operational task and the asset management is way more easier when you use devonway to do it it helps alot to make task easier **Official Response from Maria Aksiantsiuk:** > Thank you for updating your review, Karan! We're glad to hear the software works well for you and is helping increase productivity with operational tasks and asset management. Your feedback about customer service response times from 2023 is noted. We've been working to improve our support experience, and we hope you've seen improvements since then. If you're still experiencing delays, please don't hesitate to reach out to your account manager. Thanks for being an Ideagen customer! Kind regards, The Ideagen Team ### 39. Comprehensive Solution That Meets All Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** It encompasses the majority of our needs in an efficient way. Its easy and intuitive to use. **What do you dislike about Ideagen Quality Management?** The one area for me which isn't ideal is the management information aspects. I find it difficult to build useful reports. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It is a single place for all of our quality needs. Management of non conformances, audit monitoring, equipment logs and access to all documents (both current and historic documents.) **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's great to hear that Ideagen Quality Management is meeting the majority of your needs efficiently and that you find it easy and intuitive to use as a single place for all your quality activities. Your point about building useful reports is valuable feedback. We have resources available at our Ideagen Luminate portal https://help.ideagen.com/hc/en-gb to help with report building, or your account manager can provide guidance on creating the reports you need. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 40. Ideagen Quality Management **Rating:** 4.5/5.0 stars **Reviewed by:** Chris M. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Ideagen Quality Management?** All aspects of QMS are captured electronically. Can configure Occurence and Incident workflows to match internal processes. **What do you dislike about Ideagen Quality Management?** Data Integrity Compliance is weak. Users require some significant training to be comfortable using the software. Some central help from Ideagen would be useful. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Allows an overarching view of the status of the QMS to be taken. Can track individual users performance and their outstanding tasks. **Official Response from Maria Aksiantsiuk:** > Hi Chris, Thank you for your detailed feedback! We’re delighted to hear that you appreciate the comprehensive electronic capture of all aspects of QMS and the flexibility to configure Occurrence and Incident workflows to match your internal processes. Regarding your feedback on training, we offer extensive support for our customers through various platforms: Ideagen Help: Comprehensive how-to guides, some featuring videos, that walk you through product features, setup, administration, and IT maintenance. Ideagen Academy: e-Learning courses that cover each module in detail. Ideagen Community: A space to engage with other customers, share best practices, and collaborate. We regularly review and update the content across these platforms to ensure it remains current and helpful. We can also see that you are currently transitioning to the SaaS version of the solution, so we suggest that you speak with your transition specialist and mention the need for more training. We would be happy to engage with you on future updates to better meet your needs. ### 41. Ideagen Quality Management Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Ideagen Quality Management?** The best thing I like about the product is it's ease of use and management along with custom workflows. **What do you dislike about Ideagen Quality Management?** The removal or lack of support for custom javascripts. I understand security side but support removal forced use to rework many of our processes. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Qualtity Management solves our problem of process documentation and since we are ISO accredited agency, it's critical for our agency. **Official Response from Maria Aksiantsiuk:** > Thank you for taking the time to share your thoughts on Ideagen Quality Management. It’s great to hear that you find the ease of use, management and custom workflows valuable —those are one of the key aspects we focus on delivering. We understand the frustration regarding the removal of support for custom JavaScripts. Your feedback is important, and we truly appreciate you sharing how it impacted your workflow as it helps us improve and serve you better. For any questions or support, your account manager and our support team are always here to help. Kind regards, The Ideagen Team ### 42. Convenient Cloud Deployment, Minimal Local Maintenance **Rating:** 3.5/5.0 stars **Reviewed by:** Tim A. | Computer scientist - medical, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Ideagen Quality Management?** Cloud deployment, less local maintenance and support required. **What do you dislike about Ideagen Quality Management?** Hosting costs inflate the license significantly. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Document management. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback, Tim! It's great to hear that the cloud deployment is working well for you and reducing your local maintenance burden. That's exactly what we aim to achieve - letting you focus on your work rather than infrastructure management. We understand cost is an important consideration. Your account manager can review your current setup and discuss pricing options to ensure you're getting the best value for your organization's needs. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 43. Could be more user friendly for people not using IQM as often **Rating:** 3.5/5.0 stars **Reviewed by:** Tina L. | Quality officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Quality Management?** Has lots of options to customise what we need for our lab. Allows us to edit options ourselves which is good as we develop our processes internally. **What do you dislike about Ideagen Quality Management?** Not user friendly for people that are not regular users of IQM. Many users come to the quality team often having problems remembering where to go to log an incident. Perhaps a simpler setup with less options for these users? **What problems is Ideagen Quality Management solving and how is that benefiting you?** Collecting data from incidents, and managing documents for document control. Allows production of reports and extracts so we can work on the data looking for trends, issues and areas of improvement. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback, Tina! It's great to hear that the customization options are working well for your lab and that being able to edit options yourselves supports your internal process development. Your point about usability for occasional users is valuable. Finding the right balance between comprehensive features and simplicity can be challenging. Your account manager can explore options that might help infrequent users navigate more easily, such as tailored training materials or visual guides that highlight the most common actions like incident logging. It's fantastic that Ideagen Quality Management is helping you collect incident data and spot trends for continuous improvement - that's exactly what drives real change! Kind regards, The Ideagen Team ### 44. Streamlined SOP Management and Audit Governance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** It's helped the governance and management of our standard operating procedures and audits **What do you dislike about Ideagen Quality Management?** Within administration module the titles of different things can be confusing and hard to work out what they actually do. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Documents are being reviewed in a more timely manner. We used to have 25% of documents due for review and now we are sitting around 5% **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's fantastic to hear that Ideagen Quality Management has helped improve your SOP and audit governance, and that you've seen such impressive progress - reducing overdue reviews from 25% to 5% is a significant achievement! Your point about confusing titles in the administration module is noted. We're continuously working on improving clarity throughout the interface. If specific areas are causing confusion, your account manager can provide guidance to help navigate the administration functions more easily. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 45. Ideagen Supplier Management **Rating:** 4.0/5.0 stars **Reviewed by:** Dom B. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Ideagen Quality Management?** QADEX/Ideagen Supplier management possesses a relatively high ease of use. Compared to older versions, the current software is much faster and far more user friendly. It is ideal for review of supplier specifications and SAQs; issuing, monitoring and control of supplier NCRs and the presence of built in automated emailing makes this task far less laborious, particularly for businesses with a large number of suppliers and raw materials. Similarly, management and maintenance of supplier documents within GFSI requirements is easily managed, alongside excellent collaboration capabilities between multi-site organisations. Furthermore, use of QADEX makes it much easier to keep track of "in review" and completed documents compared to traditional desktop applications. The customer support is excellent. Our account manager, Jack, is always on hand to support with any issues encountered, and ensuring all requests are treated with an appropriate priority. **What do you dislike about Ideagen Quality Management?** Occasional waiting times, crashes and bugs, though these are always rectified swiftly by our account manager. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Facilitates ease of monitoring of document completion. Very unlikely for outstanding documents to be forgotten about or not reviewed. **Official Response from Maria Aksiantsiuk:** > Hi Dom, Thank you for taking the time to share such detailed feedback. It’s great to hear that you’ve found Ideagen Supplier Management easy to use and significantly faster than older versions. We’re glad the software has streamlined tasks like supplier specification reviews, NCR management and document control, especially within GFSI requirements. It's wonderful to know that the collaboration features and automated emailing are saving you time as well. Thank you for flagging occasional waiting times and crashes. We’re continuously working to improve performance and appreciate your patience while these issues are resolved promptly by our team. If you have any further questions or challenges, don't hesitate to reach out to your account manager. Kind regards, The Ideagen Team ### 46. Comprehensive Quality Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Ideagen Quality Management?** This is a fully featured Quality Management solution that is easy to use for both regular and occasional users. **What do you dislike about Ideagen Quality Management?** The system does not integrate well with other applications **What problems is Ideagen Quality Management solving and how is that benefiting you?** We useIdeagen Quality Management extensively for supporting our MRO QMS. Document management, training records, and calibration are our primary uses. **Official Response from Maria Aksiantsiuk:** > Thank you for this wonderful feedback! It's fantastic to hear that Ideagen Quality Management is working well as a comprehensive solution for both regular and occasional users, and that it's effectively supporting your MRO QMS across document management, training records, and calibration. Your point about integration with other applications is noted. Your account manager would be happy to discuss your specific integration needs and explore available options or workarounds. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 47. Quick Customer Support Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Ideagen Quality Management?** Customer support tickets are answered quickly. **What do you dislike about Ideagen Quality Management?** Configuring the workflow takes a lot of time and can be quite challenging. **What problems is Ideagen Quality Management solving and how is that benefiting you?** The QA document repository serves as a central location for storing and organizing quality assurance documents. It helps keep all relevant files accessible and well-structured, making it easier to manage and retrieve important information when needed. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's wonderful to hear that our customer support team is providing quick responses - that's something we work hard to maintain. We understand workflow configuration can be time-consuming and complex. We've got a wide range of articles to help you configure workflows yourself at our Ideagen Luminate portal https://help.ideagen.com/hc/en-gb, or you can always reach out to support or your account manager who can walk you through best practices and templates that might simplify the process. Great to know the document repository is serving as an effective central location for your QA documents! Kind regards, The Ideagen Team ### 48. Review of Ideagen Quality Management **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel M. | R&D Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Ideagen Quality Management?** I like the modular format of Q-Pulse, meaning everything is orienated to the specific area of the QMS I'm working on at any particular time. **What do you dislike about Ideagen Quality Management?** The search feature in the document browser is quite limited in its key word search ability **What problems is Ideagen Quality Management solving and how is that benefiting you?** Streamlining the business administratively as we switched from a paper-based to digital system when integrating Q-pulse. **Official Response from Maria Aksiantsiuk:** > Hi Daniel, Thank you for taking the time to share your thoughts on Ideagen Quality Management. It's great to hear that you find the modular format of our solution useful — it’s designed to make workflows intuitive and tailored to specific areas of your QMS. Moving from paper-based processes to digital is a big step, and we’re glad Ideagen Quality Management has helped streamline your business administration. Your point about the keyword search in the document browser is invaluable, and we appreciate you bringing this to our attention. We’re always working on enhancements, and feedback like yours plays an important role in guiding improvements. If you have any further suggestions or need assistance, our support team or your account manager would be happy to help. Kind regards, The Ideagen Team ### 49. Good product but not very good customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Ideagen Quality Management?** The software is the best that I’ve seen out there so far. It covers all areas required for maintaining ISO 15189. The ability to raise CAPAs from assets, audits and suppliers makes it quite unique and so helpful. **What do you dislike about Ideagen Quality Management?** We have raised development ideas but was told that pathology is a small client and therefore our ideas are likely not to be implemented. We would like the document acknowledgements to be linked with archiving so that they are automatically removed if someone leaves the organisation. At the moment, they are in italics but they still count as needing to acknowledge the document. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Document control, Audit management Capa management and trend analysis Asset management Supplier management **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback. It's wonderful to hear that Ideagen Quality Management is working well for your ISO 15189 compliance and that connecting CAPAs across different modules is proving valuable. We appreciate your input about development priorities and the document acknowledgement workflow. Every customer's suggestions matter regardless of sector. Your account manager can ensure your enhancement requests are properly logged and explore potential workarounds for managing acknowledgements when staff leave. It's great to know we're effectively supporting your quality management needs across multiple areas. Kind regards, The Ideagen Team ### 50. My Experience using Ideagen Quality Management System **Rating:** 5.0/5.0 stars **Reviewed by:** SL S. | Quality Management Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Ideagen Quality Management?** The Ideagen Application is very convenient will controlling our company's Quality Management System which allows us to be compliant with the ISO 9001 Standards. We are especially pleased with the application's accountability and automatic features. Ideagen Quality Mangement is used daily by all of our sites. **What do you dislike about Ideagen Quality Management?** I would like to have direct contacts when issues occur for faster resolution. Sometimes more than not, "right now" resolutions are required instead of waiting for the support site to generate a helpdesk ticket and email response. The application is very pricy to not include level 2 or 3 technicians. (Especially during server moves) **What problems is Ideagen Quality Management solving and how is that benefiting you?** Controlling our company's Quality Management System that allows us to be in compliance with the ISO 9001:2015 Standards. Having these standards and controls in place allows us to maintain our ISO certifications. **Official Response from Maria Aksiantsiuk:** > Thank you for your review! We're pleased to hear that you find Ideagen Quality Management convenient for controlling your company's QMS and that it helps you stay compliant with ISO 9001 standards. It's rewarding to hear that you appreciate the solution's accountability and automatic features. Thank you for sharing your concerns about the need for direct contacts for faster issue resolution and the cost implications of not including level 2 or 3 technicians. We're pleased to inform you that our team is working on new Success Plans that will offer more clarity and personalized support. Your account manager will be in touch with updates soon, approximately at the end of Q2. Kind regards, The Ideagen Team - [View Ideagen Quality Management pricing details and edition comparison](https://www.g2.com/products/ideagen-quality-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+01%3A59%3A59+-0500&secure%5Bsession_id%5D=75d6637f-e67d-4cf9-bc40-bfe9c16c602e&secure%5Btoken%5D=6e0c4975f463cd4e27e14dca32eee9a34216b3b8e80322f075516cf558128c7d&format=llm_user) ## Ideagen Quality Management Integrations - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) ## Ideagen Quality Management Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Nonconformance** - Conformance Records - CAPA - Change Management **Product Specification** - BOM and Recipes - Packaging - Assemblies **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Quality system** - Document Control - Collaboration - Analytics and Reports **Manufacturing Specifications** - Quality Control - Shop Floor - Operations **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Supplier Specifications** - Supplier Collaboration - Scorecards - Supplier Selection **Inspection Management** - Templates - Workflows - Corrective Actions **Data Management** - Standardization - Analytics - Integration - Out-Of-Specification **Compliance** - Standards & Regulations - Permits - Certifications **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top Ideagen Quality Management Alternatives - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (741 reviews) - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (520 reviews) - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (596 reviews)