Ideagen Lucidity Pros and Cons

A very flexible and cost-effective software solution for a wide range of businesses Review collected by and hosted on G2.com.

Not much. I have used it for 12 years, and it just gets better and better with each new release. Review collected by and hosted on G2.com.

Lucidity is easy to use, is a "one-stop shop" system with all QHSE topics covered, and easy to implement while allowing a degree of tailoring to better suit the company's activities. Overall a great system that we use daily. Review collected by and hosted on G2.com.

The KPI dashboard is not well detailed and requires exporting Lucidity raw data into another system to properly display and use all data. Also some minor frustrating things like the "filters' drop-down which do not automatically hide after filtering. Review collected by and hosted on G2.com.

It is simple and intuitive, from implementation right through to ever staff members ability to use.

It integrates perfectly with our systems and to top it all off it is great value for the features available, especially compared to the 'big named players' with whom they need to compete. Review collected by and hosted on G2.com.

They need a "pick up the phone and call us" service for simple customer support matters. Review collected by and hosted on G2.com.

InForm module and its flexibility. The org structure. Review collected by and hosted on G2.com.

The timeframes on improvements and the work it takes to for suggestions to be actioned. Review collected by and hosted on G2.com.

It was great working with the Ideagen Lucidity team. They addressed most of our requests, and the tool has all the basic functions available. Lucidity is always keen on making improvements. Review collected by and hosted on G2.com.

In some cases, there are feature limitations. However, the team is open to ideas and is doing their best to assess for possible enhancements. Review collected by and hosted on G2.com.

Customisation. Inform. Responsive implementation and support team. Review collected by and hosted on G2.com.

Haven't had any negative exprience with Lucidity so far. Review collected by and hosted on G2.com.

Comprehesive safety system that is easy to navigate and use. Customer support is great and typically very quick to respond. Easy way to collect and track data. Review collected by and hosted on G2.com.

Some things in the system can be a bit clunky. Review collected by and hosted on G2.com.

Its basic functions work and serve our purposes. Review collected by and hosted on G2.com.

Customer support via phone is lacking, I've had a ticket open for approximately 12 months with no progress, both contractor and role processes seem convoluted. Heading names of different modules aren't intuitive. Differences between the functionality of the app vs desktop leads to double handling admin. Review collected by and hosted on G2.com.

have all your information in one system, most modules talk to each other Review collected by and hosted on G2.com.

not overly customisable to each customer, have requested a couple of changes in the last few years and unless may people as for the same thing the answer is always no. Review collected by and hosted on G2.com.

Ease of use generally. Number of features. Review collected by and hosted on G2.com.

Ease of use of LMS. Module integration is poor. Dashboard and LMS are very clunky. Review collected by and hosted on G2.com.