My favorite part of ProcessMap has been the customer support. Fred always quickly responds and walks us through the solution to our problem. I also like all the reports you can create. Review collected by and hosted on G2.com.

Because it is so customizable it takes awhile to figure out how to do everything you want to do. Review collected by and hosted on G2.com.

The ability to design an application is the best feature of PMAP. Review collected by and hosted on G2.com.

When a bug/glitch happens, sometimes the service team takes more time to fix the issues.

Also, there is no insight feature not available for Applications. Review collected by and hosted on G2.com.

The ability to set up region/company-wide programs and be able to track results and trends easily. Review collected by and hosted on G2.com.

It is easy for it to get overpersonalized to the point when new admins take over a lot gets lost in the transition. Review collected by and hosted on G2.com.

The platform is very user friendly. The technical team is very knowledgeable and willing to help resolve issues. I enjoy the tips and tricks webinars that the company hosts. Review collected by and hosted on G2.com.

Overall, I don't have many dislikes. There are several upgrades that get released throughout the year, so perhaps less of that if possible. Perhaps add a technical team locally as well for faster response time. Review collected by and hosted on G2.com.

We enjoy the variety of modules and applications within the system that can be deployed. Review collected by and hosted on G2.com.

The configuration stage of deployment left out a lot of critical information regarding components. Review collected by and hosted on G2.com.

The incident management module provides a nice list view of prior incidents Review collected by and hosted on G2.com.

Lack of prioritization with action items. Software is relatively inflexible, little ability for the user to modify. Review collected by and hosted on G2.com.

What we like best about Ideagen ProcessMAP is the automatic notifications that get sent out based on your set up. Review collected by and hosted on G2.com.

The complexity of the back end vs. front end and the difficulty of setting up procedures that should not take long. Maybe some AI is needed on the backend to make it more user friendly. Review collected by and hosted on G2.com.

Its easy to get in contact with our CSM right away. Review collected by and hosted on G2.com.

The LMS on the mobile app could use some work Review collected by and hosted on G2.com.

What I enjoy most about Ideagen ProcessMap is working with our Customer Success Manager. Fred has great follow up, communication, and relationship-building skills. Not many companies provide the undivided attention that customers require to succeed in today's business climate. Review collected by and hosted on G2.com.

What I like least about Ideagen ProcessMap are some of its system limitations and redundancy. Review collected by and hosted on G2.com.

I like the reporting capabilities and the ease of setting up users. Review collected by and hosted on G2.com.

It is difficult to navigate the occupational health side to find details for recordability. More training planned. Review collected by and hosted on G2.com.