--- title: ID.me Reviews meta_title: 'ID.me Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how ID.me works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 57 scale: '5' date_modified: '2026-06-22' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # ID.me Reviews **Vendor:** ID.Me **Category:** [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) **Average Rating:** 4.5/5.0 **Total Reviews:** 57 ## About ID.me ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million users, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. ## ID.me Reviews ### 1. Effortless Setup and Trusted Verification with ID.me **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan D. | Website Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ID.me?** I use ID.me for military, student, and first responder discounts for my eCommerce storefront. It solves the issue of verifying military and student IDs to qualify customers for special discounts. What I enjoy most is that it's a set-it-and-forget-it type of program. It took me mere minutes to set up, and it works flawlessly on my Shopify store. I can easily add new customer segments with the click of a button. ID.me is also a recognizable name, and people trust it. Switching from GovX allowed us to include student and educator discounts, and the initial setup took me under 5 minutes. **What do you dislike about ID.me?** I have not found anything that I dislike about ID.me so far. **What problems is ID.me solving and how is that benefiting you?** ID.me solves the issue of verifying military and student IDs for discounts. It's easy to set up and works flawlessly on Shopify. I can add new customer segments with a click. We switched from GovX to include student and educator discounts. ### 2. It hurts my heart that this website says "American" **Rating:** 0.0/5.0 stars **Reviewed by:** April M. | A woman of many hats, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about ID.me?** I didn’t even get a chance to like anything. The site wouldn’t let me upload, and the “customer service” (lol) was less than helpful. **What do you dislike about ID.me?** They put an invalid customer service phone number online and when you try to chat online with customer service (yeah right) they keep pushing you and dropping you till you just give up. It makes me sad for our elderly that don't know what to do. But I'm sure they don't really care... Bummer. Im not done though ; ) **What problems is ID.me solving and how is that benefiting you?** They aren't, i sat on hold for over 2 hours after they cut me off TWICE! LOL! Its so terrible, it's funny! ### 3. Frustrating Experience with Poor Support and Features **Rating:** 0.5/5.0 stars **Reviewed by:** Danny D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ID.me?** Absolutely nothing **What do you dislike about ID.me?** I think it's completely ridiculous that we're forced to use ID.me instead of my existing gov.id login for accessing the IRS. As a veteran and elder, not having access to my old email address makes authentication impossible. I tried an alternate ID, and it didn't work, and this has been an issue for five years. The facial recognition is very bad, and being forced to use chat support is a problem. **What problems is ID.me solving and how is that benefiting you?** ID.me is problematic for logging into the IRS. I can't use my existing gov.id login and have issues with email access. Facial recognition is poor, and chat support is subpar. This cost me a great deal of stress, anxiety, annoyance, and aggravating. ### 4. Highly Recommend ID.me **Rating:** 5.0/5.0 stars **Reviewed by:** Jill T. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about ID.me?** ID.me is easy to use! Within seconds I can adjust the discount level, include or exclude products, and turn the feature on or off (not that we turn it off). After initial dev work, it is very low touch. I also appreciate the extra promotion ID.me provides via newsletters and promo, as well as our Customer Success Manager. **What do you dislike about ID.me?** The initial installation did require some custom coding to get the buttons how I would like them. **Recommendations to others considering ID.me:** Build a webpage dedicated to these discounts to get the most bang for your buck. Also, we found success creating buttons for certain discounts at checkouts to get more use. **What problems is ID.me solving and how is that benefiting you?** ID.me allows us to give back to hard-working members of our community in a very easy way. We're able to reach and give discounts to so many people across many industries - it would have been impossible to verify identities and implement unique codes on our own. ### 5. Great service, great product **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchen S. | Digital Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about ID.me?** ID.me has helped us reach some of our best customer groups. By offering discounts to verified teachers, first responders, and military we have been able to provide a tangible offering that expresses our support and thanks of these groups. The ID.me integration to our Shopify store was very easy and seamless. Not only were we able to show our support of our existing customers in those groups, but we were able to reach many more potential customers. We started with the basic self-serve Shopify integration, and after seeing results, we were able to transition to a managed account easily. **What do you dislike about ID.me?** We are still near the beginning of our partnership with ID.me, so there is nothing we dislike at the moment. The self serve platform has been a breeze, and we only just transitioned to a managed account, so I don't think we have enough experience to speak to this question yet. **What problems is ID.me solving and how is that benefiting you?** Our customers who fall into the ID.me groups (military, first responders/healthcare workers, teachers) are among our best customers. ID.me has provided us with an opportunity to easily reward those customers with a discount while ensuring that only verified members of the groups are granted access. By utilizing their paid placements, we have been able to reach more potential customers. The customers are confident in our brand based on our affiliation with ID.me, and we are thrilled to have another way to reach our best customer groups. ### 6. ID.me verification was right solution for our business application **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff R. | Co-Founder & President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about ID.me?** The online simplicity to manage the eligibility of groups utilizing our product and services at OutFit has been a great benefit of working with ID.me. Their service provides an integrated mobile application that allows any of our users to seemlessly verify and validate their identity as first responders or military personnel. Not having to manually verify eligibility has proven advantageous in minimizing customer service requests and inquiries by qualified individuals. It has also protected us against having to manage potential fraudulent requests. **What do you dislike about ID.me?** The reporting. As our utilization of the ID.me platform continues to develop and user numbers increase being able to see a deeper level of reporting on the effectiveness of the platform would be helpful. The summary reports are good, but are somewhat lacking in some potentially important KPIs. **What problems is ID.me solving and how is that benefiting you?** Qualified users of our service that should receive a discount and effectively verifying who they are in a secure and trustworthy way. ### 7. Easy to Implement and End-User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Corporate Director of Leisure Travel, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about ID.me?** Our goals with ID.me were to provide validation of eligibility for certain promotions on our hotel booking site - currently we have offers for medical personnel, military & veterans, law enforcement and first responders. We will be expanding soon to include teachers and college students. There is a great list of user groups ID.me can validate, so we can customize our programs by the audience we are looking to target, and ID.me includes our offers in their online store as well. **What do you dislike about ID.me?** We are only about a month and a half in, but we are seeing lots of guests using the program and the install was pretty seamless. We did have some challenges on our end with our booking system, but with a workaround or two the install wasn't bad. No concerns at this time, and I am happy to recommend ID.me. **What problems is ID.me solving and how is that benefiting you?** Lots of hotels want to offer closed-loop offers to certain user groups not in their database, but we also faced a common challenge of guests booking discounts that they are ineligible to receive. ID.me took care of that for us, and for any questions ID.me provides us great client support as well. ### 8. Helping Us Support Audiences We Care About **Rating:** 4.0/5.0 stars **Reviewed by:** Angela J. | Director, eCommerce Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about ID.me?** ID.Me makes it easy for us to provide discounts and offers to segments/groups that our company cares about and wants to support, at scale. It also helps make for a better user experience for the customer with easy verification and eliminating the need for codes/manual changes, which is always a plus. **What do you dislike about ID.me?** I do wish that the product allowed our offers to be more dynamic and scheduled in advance. At the moment, if we want to change the discount of our offer, we're going in and manually changing it at various points in time. **What problems is ID.me solving and how is that benefiting you?** We were previously offering military personnel a discount to our online store, but we were using customer care resources to manually verify each individual. With ID.me, we're able to automate that process and free up resources to tackle other customer care inquiries and business priorities. ### 9. Program Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about ID.me?** Having a dedicated person to work with at ID.Me to help problem solve, address issues, find new opportunities.. an overall advocate for your business goals and objectives **What do you dislike about ID.me?** Not having a clear POV on the users who verify using the ID.Me tool and how to leverage those profiles using ID.Me would be a great way to identify how to target them **What problems is ID.me solving and how is that benefiting you?** Currently, our biggest problem is our ID.Me verifications are significantly down YoY and trying to figure out why and what we can do to fix this issue so we can improve our business KPI's ### 10. Works Great for Verification and Discounts **Rating:** 4.5/5.0 stars **Reviewed by:** Alex B. | Associate Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about ID.me?** What I like best about the ID.me platform is that it is a pretty easy integration. Getting customer groups through the verification process is a pretty simple task. Another thing I like about ID.me is that they offer such a wide variety of groups to be verified. **What do you dislike about ID.me?** What I dislike about the ID.me platform is the ease of use. We have two separate portals for dev and for analytics. If there were a way to merge information on one experience, that would be ideal. **What problems is ID.me solving and how is that benefiting you?** We needed a partner that would verify groups and provide special discounts, such as military members, students, etc. We have seen a high engagement with the button and use of the special discount across our site. ### 11. Great Tool for Our Company & Our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Nelle L. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about ID.me?** Originally we used ID.me to provide healthcare workers and nurses a special discount throughout the pandemic. Then, after learning that we had a significant customer base with a military background, we expanded our groups to include military professionals, as well. Being able to offer these audiences an easy and effective way to verify their status and make our product accessible to a more diverse demographic has been very valuable to us. Additionally, it's clear that the ID.me team really cares about our partnership and our shared success. **What do you dislike about ID.me?** Not much to dislike here! Everything with ID.me has been easy - from implementation to working with our Customer Success Manager, we've had a pretty seamless experience. **What problems is ID.me solving and how is that benefiting you?** An easy and protected way to authenticate customers and reduce fraud. Customers can verify and apply their ID.me specific promotion right at checkout, without even having to contact our internal support team. ### 12. Outstanding Instant Verification Vendor **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about ID.me?** I head up DTC for a baby products company and we wanted to give back to communities that give so much like first responders, nurses and the military. We looked at several different instant verification services but were the most impressed with ID.me. And our decision has turned out great. They have a Shopify plug-in so it was easy to set-up, they are always available if we have questions or concerns and most importantly it's working seamless on our site! I highly recommend ID.me if you want to offer discounts for first responders, nurses and members of the military. **What do you dislike about ID.me?** Nothing! Honestly they have a great service. I wish the verifications were free but they need to pay their bills :) **What problems is ID.me solving and how is that benefiting you?** We wanted to increase sales/conversion and thought offering a discount for members of the military, nurses, first responders was a great way of achieving our business goals as well as giving back to society. So far it's worked out great and we believe we're delivering on both of our objectives. ### 13. Verification Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. David M. C. | Head of Those Who Serve & Students Consumer Marketing , Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about ID.me?** I utilize both ID.me for both personal and professional use for verification services. I like best that their platform is intuitive and it really makes getting verified easy, quick, and efficient. **What do you dislike about ID.me?** No dislikes at this time since utilizing ID.me for both personal and professional use. **Recommendations to others considering ID.me:** Evaluating partners can be challenging but when you use a product for personal use first before evaluating for your business, you can see firsthand what your potential customer experiences will be. **What problems is ID.me solving and how is that benefiting you?** Problem solved with ID.me was finding a partner that could verify statuses of numerous types of individuals and benefits are realized with economy of scales. ### 14. ID.me offers a way to identify our niche segments and avoid fraud. (All Opinions Are My Own) **Rating:** 4.0/5.0 stars **Reviewed by:** Robert B. | Marketing Product Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about ID.me?** The hands-off approach with auditing validations including knowing that diligence was done to approve the correct people who actually qualify for a particular offer. **What do you dislike about ID.me?** Although you can't please everyone some of the retail reps find the process cumbersome while customers are sometimes real apprehensive in providing their social security number and you have to respect that in this day in age. **Recommendations to others considering ID.me:** If you are a large corporation validating large numbers of customers this solution alone should pay for itself then some. **What problems is ID.me solving and how is that benefiting you?** A return on ROI from the thousands of fraudulent validations that have taken place over the years due to our revalidation efforts through ID.me. A process that takes the guessing work out of what is valid forms of identification for our frontline employees ### 15. Excellent identity solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about ID.me?** We find ID.me to be an excellent identity solution for our clients as well as a fantastic platform for creating group-specific offers. The level of support received from exploration to integration and maintenance is top-notch. There’s also a level of comfort knowing the specific needs our clients have within this space can all be handled and managed within one platform. **What do you dislike about ID.me?** Not having the ability to make changes and updates to offers without some extra steps can be a hangup, but nothing preventing our clients and us from being successful. **What problems is ID.me solving and how is that benefiting you?** The most significant benefit is eliminating in-person verification for the groups our clients are targeting. Knowing the guarantees take place online frees up a lot of time and resources. ### 16. Verified Verification Solution to Boost eCommerce sales **Rating:** 4.5/5.0 stars **Reviewed by:** aashima s. | Sr. Manager, Subscription and E-commerce systems, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about ID.me?** The seamless integration, flexibility, and ease of updating and making changes to promotion and cohorts **What do you dislike about ID.me?** Reporting and Dashboards capabilities are limited. Basic functionality to export the performance data is not available. This makes it hard for the team to data-driven decisions in a timely manner **What problems is ID.me solving and how is that benefiting you?** Revenue Generation -For my company, ID.me is another incentive for customers to buy products directly from our site with a special discount Additional traffic to the site- customer searching for discounts on ID,me ### 17. Engage new segments with this Verification Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rebeka M. | Affiliate Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about ID.me?** Insightful customer success managers, streamlined implementation, and opportunities to scale to reach larger audiences and grow our customer base and affiliate channel. **What do you dislike about ID.me?** Making changes to offers require developer work. When developer bandwidth is slim, it can be a roadblock to participating in a promotional opportunity. **What problems is ID.me solving and how is that benefiting you?** Id.me helps improve conversion in the checkout stage of the funnel among groups that qualify. Verification allows us to keep discount code abuse in check. ### 18. Offers so much for us to our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Trish B. | Senior Director of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about ID.me?** The thing we like best about ID.me is it does all the hard work for us verifying that our customers are a part of these communities, and we can offer them such great discounts because of their hard work. **What do you dislike about ID.me?** Our customers have some complaints, but we don't - they feel like they should have automatic discounts by just telling us they are a part of these work forces, when it doesn't work this way - another reason why we love this platform. **What problems is ID.me solving and how is that benefiting you?** Same as above - great to offer discounts and have people verified with the ID.me system. ### 19. Excellent source for new customers and providing authenticated promotions **Rating:** 4.5/5.0 stars **Reviewed by:** Gary P. | Global Vice President of DTC, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about ID.me?** Network is super strong and the engagement of those customers is even stronger. This is something our customers were actually seeking out and are utilizing with each and every promotion we run. Also good during non-promotional periods for year-round customer satisfaction. **What do you dislike about ID.me?** Wish we could use this to authenticate things like a custom "pro" program where we provide the authenticated names and those are regularly maintained and updated by ID.me. But that's more a wish list than something we're not satisfied with. **What problems is ID.me solving and how is that benefiting you?** Authenticated promotions are the #1 item that helps us reduce channel conflict and keep our customers engaged. ### 20. Sam Wagenheim ID.me Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sam W. | Product Line Sales Manager - Off-Road Vehicles, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about ID.me?** ID.me has been a great company to partner with! and they have great customer service! **What do you dislike about ID.me?** Some consumers previously feedback of long wait times, but every time we have contacted the ID.me support team we have been given great customer service and solutions for our consumers. **What problems is ID.me solving and how is that benefiting you?** Their service allows us to offer unique and impactful promotions for our consumers, such as our Heroes Advantage Program, which offers special discounts for occupations such as military veterans, medical professionals, and law enforcement. ### 21. ID.ME is very useful and our customers seem to find it easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Max Z. | DTC eCommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about ID.me?** Its integration into our website - very seamless **What do you dislike about ID.me?** Nothing I can think of! It has been a helpful tool for our business **What problems is ID.me solving and how is that benefiting you?** Our customers who qualify for discounts are able to seamlessly get their discounts without exiting our shopping flow ### 22. ID.me has made the process of selling special offer tickets to Ravens games very simple and honest. **Rating:** 5.0/5.0 stars **Reviewed by:** Elli P. | Ticket Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about ID.me?** I like that it is all online and has a way of quickly getting people through the verification process. We rarely get any confused customers. **What do you dislike about ID.me?** I wish it would extend internationally so students and teachers in Canada, the UK, etc. could purchase tickets at our special offer rate. **What problems is ID.me solving and how is that benefiting you?** We are cutting out the process of researching and verifying individuals ourselves and avoiding ticket brokers using ID.me. It provided a simple solution to a common question that we were receiving. ### 23. Great military partnership! **Rating:** 5.0/5.0 stars **Reviewed by:** Dayne W. | Director, National Sales, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about ID.me?** Medieval Times is honored to salute the men and women of our armed forces and their families by providing exclusive offers and discounted tickets instantly via our partner, ID.me. ID.me helps us connect to new military guests and build loyalty with our existing ones. In addition to an excellent service, the team at ID.me are responsive, kind and wonderful to work with! **What do you dislike about ID.me?** There is nothing that I dislike about this service. **What problems is ID.me solving and how is that benefiting you?** Instant military status verification for exclusive discounts. ### 24. ID.me is really #1 at what they do! **Rating:** 5.0/5.0 stars **Reviewed by:** Gia Marie W. | Remote Online Notary **Reviewed Date:** November 06, 2021 **What do you like best about ID.me?** My smartphone and pc with webcam. The instructions. I appreciate, that, if required there are options to submit other verifying documentation to prove identity. More professional than the others. **What do you dislike about ID.me?** No, all the systems work properly including the referee option. Their entire system works very well. Although it would cost more, they should allow video verification from the start. **What problems is ID.me solving and how is that benefiting you?** I was being verified. I was proving to be who I say I am. They helped the Department of labor clear up fraudulent identities. I believe their assistance helped all the agencies they served. ### 25. Grow your paid acquisition efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole S. | Senior Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about ID.me?** Id.me team was helpful and provided several marketing opportunities for Snap Kitchen. We love that we can reach busy professionals like teachers and nurses! **What do you dislike about ID.me?** Wish there were more email marketing opportunities. **Recommendations to others considering ID.me:** Create an easier way for big commerce to integrate with Id.me **What problems is ID.me solving and how is that benefiting you?** We have Big Commerce, and the integration took a while to accomplish because of promo code creation. We wish there were a Big Commerce plug-in or app that we could have used. ### 26. ID.me has one-of-a-kind offerings and the best in account management **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle L. | Yoga Instructor, E-RYT 500, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about ID.me?** Our experiences with ID.me have been fantastic every step of the way. Their services are unique and one-of-a-kind and their customer service and account management is incredible. White glove service all the way. Our customer service manager Kristin Kearney is quick to respond and collaborative on every project we take on. **What do you dislike about ID.me?** I have not seen any downsides to the ID.me service offering. **What problems is ID.me solving and how is that benefiting you?** ID verification services. ### 27. ID.me Review **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher W. | Digital Marketing Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about ID.me?** Their account team is very responsive and helpful. We've been working with ID.me for a few years now and have seen positive sales from this partnership. **What do you dislike about ID.me?** No current downsides, ID.me is a great company to work with. **What problems is ID.me solving and how is that benefiting you?** We use ID.me to provide rewards for military and healthcare professionals. Easy for customers to see the ID.me widget at checkout and verify their status to receive a "thank you" for their service. ### 28. Id.me Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jack E. | Performance Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about ID.me?** Opportunity to access a large network of verified individuals. **What do you dislike about ID.me?** The inability to create discount codes with limits based on historical purchases. **What problems is ID.me solving and how is that benefiting you?** How to best target groups through email campaigns and understanding which groups resonate with our brand the most. We've seen a notable number of net new customers coming through. ### 29. our experience with ID.me has been great, especially since we began working with Alice Sarajian **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | director of marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about ID.me?** The ability to target select groups of essential workers with everything going on in the world. **What do you dislike about ID.me?** Our difficulty with full implementation due to the limitations of our ecommerce platform. **Recommendations to others considering ID.me:** The only limitations we've found is it's compatibility with Hybris. **What problems is ID.me solving and how is that benefiting you?** Secure discounts to registered individuals and increased good will in those communities. ### 30. ID.me’s team has been an incredible asset to our platform at FundtheFirst.com! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert G. | CEL, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about ID.me?** Their response time is second to none and with our ever evolving platform, it is incredible to work with such a responsive team! **What do you dislike about ID.me?** I do not have any downsides to express with ID.me. **What problems is ID.me solving and how is that benefiting you?** We are bringing verification to the crowdfunding industry that caters to those who serve. Without ID.me's trusted service, we would not be where we are today! ### 31. I have had a good experience with Id.me **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about ID.me?** I think its great that they built a platform where people who are employed in different fields can get discounts just for doing their job! **What do you dislike about ID.me?** I wish there was an easier way to see stats for different pages in one dashboard instead of having to login to each one. The rep that we have could be more communicative and send over comps without asking. **What problems is ID.me solving and how is that benefiting you?** We are giving a discount to hard working individuals who deserve it. We are showing the community that they are cared for and we see the hard work they are doing! ### 32. Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Dimple J. | VP of Client Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about ID.me?** The IDP and verification process is straight forward and our end-users have had a pleasant experience with it overall. **What do you dislike about ID.me?** That the Yubikey process requires an ID.me login, thus creating extra steps. **What problems is ID.me solving and how is that benefiting you?** Our end-users are able to complete their verification process in a more efficient manner than before. ### 33. ID.me is a great tool for your ecommerce store **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan K. | Vice President of Ecommerce, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about ID.me?** Being able to give special discounts to groups like military, first responders, educators, etc. **What do you dislike about ID.me?** Sometimes the styling of the module at checkout resets, but not a big deal **What problems is ID.me solving and how is that benefiting you?** Attracting groups of customers that might necessarily not have been customers of The Sak. ### 34. Feels good to give back **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about ID.me?** I like that we can support those who support us by offering discounts on products that would be useful in the field for first responders. Without this service we would be unable to fulfill this need of ours. **What do you dislike about ID.me?** The pricing to use this service has gone up significantly this year without warning. Since we are loyal to our first responders as customers, we feel obligated to eat the additional cost. **What problems is ID.me solving and how is that benefiting you?** We can rely on ID.me to validate active duty first responders so we don't have to worry about people taking advantage of the program. ### 35. Great Partner offering important discounts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about ID.me?** The ease of setting up discounts for the different groups. The ability to be marketed on the ID.me site **What do you dislike about ID.me?** The sign up for new users can be a bit cumbersome. **What problems is ID.me solving and how is that benefiting you?** We are able to give exclusive discounts to important groups of people. We see a nice stream of revenue coming through this channel. ### 36. ID.me is a great partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about ID.me?** ID.me has brought us significant business by increasing our audience. We're able to remarket to the people that ID.me has brought in, which then also brings in more revenue. **What do you dislike about ID.me?** Their documenation around upgrading to a full integration was confusing. We thought we had completed everything, then we were missing some steps, as well as needing to bring in segmentation into our CRM. **What problems is ID.me solving and how is that benefiting you?** They are allowing us to offer rewards to our community heroes, and increasing our revenue because of it. ### 37. Easy to implement and great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Margaux R. | Director of Digital Marketing & Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about ID.me?** The ID.me team is very responsive, and the integration is quick and easy on shopify. **What do you dislike about ID.me?** Inability to customize groups (i.e. aestheticians, etc) **What problems is ID.me solving and how is that benefiting you?** ID.me allowed us to offer special discounts to specific groups, which was particularly helpful during the pandemic to offer a discount to frontline workers. ### 38. It's pretty decent **Rating:** 5.0/5.0 stars **Reviewed by:** Star P. | Senior Quality Systems Document Control Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about ID.me?** Discounts for veterans. And the discounts for Healthcare workers given current state **What do you dislike about ID.me?** Website is slow going from one web page back to the home page of id.me. having to go back and forth is cumbersome. **What problems is ID.me solving and how is that benefiting you?** Not having any problems currently. That a lot of places offer discounts. ### 39. Great, proactive support with new media opportunities and insights for specific segments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about ID.me?** Platform ease of use and ability to target segments during key peaks. Scale and size of the audience is a big plus. **What do you dislike about ID.me?** More understanding about consumer data and ownership. How can we better integrate that into our strategy and owned channels? **What problems is ID.me solving and how is that benefiting you?** Reaching our target Gen Z/young millennial demographic. Also able to support military and first responders as part of a bigger brand initiative. Very strong revenue generator for our digital business as well. ### 40. Partnering with ID.me on identity verification for supporting government programs. **Rating:** 5.0/5.0 stars **Reviewed by:** Noel M. | Manager, Customer Care Strategy & Process at Cox Communications, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about ID.me?** I like the quick responses from support. **What do you dislike about ID.me?** There is confusion with older or less digitally inclined customers on verifying. **What problems is ID.me solving and how is that benefiting you?** We partner with ID.me to verify customers' identity and income requirements to participate in government programs. ### 41. Getting verified is quick and easy. **Rating:** 5.0/5.0 stars **Reviewed by:** karan f. | Product Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about ID.me?** I like that the verification process is quick and easy. **What do you dislike about ID.me?** I don't have any dislikes at this time for Id.me. **What problems is ID.me solving and how is that benefiting you?** Id.me assists us with verifying the occupations of our customers. ### 42. Rate 6 **Rating:** 3.0/5.0 stars **Reviewed by:** Laura O. | John Deere Rewards Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about ID.me?** The time that I safe validating and approving registrations **What do you dislike about ID.me?** Sometimes it takes longer to get a customer verified **What problems is ID.me solving and how is that benefiting you?** I am not solving any problem with ID.me ### 43. ID.me has not only a smart solution for businesses but also a great team to work with. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about ID.me?** The team is very efficient and responsive. Recently we moved in-house managed verification process for a group and I was happy ID.me was taking it over and supporting me in the transition fast. **What do you dislike about ID.me?** Sometimes there are disconnections between POC on the ID.me side - I wish there is a dedicated contact who could take care of partnership and media exposure consultations. **What problems is ID.me solving and how is that benefiting you?** Consumer ID verification to provide exclusive offers to HERO groups. ### 44. Strategic partnership with HP.com providing verification and promotion to Military-Frontline segment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about ID.me?** ID.me offers a key verification component for Miltary & Frontline consumer segment that HP Shopping is targeting within the private channel affinity space. **What do you dislike about ID.me?** Still early in the verification partnership < 3mo to provide additional info. **What problems is ID.me solving and how is that benefiting you?** Ability to have white-listed verification of key consumer segments, allowing HP Shopping to provide targeted & enhanced offers specific to these buying segments. ### 45. Audience Marketers, Rejoice1 **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina S. | Senior Director, Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about ID.me?** Responsive partner. Decent marketing activation opportunities. Knowledgable of their customer base. Growth. **What do you dislike about ID.me?** I only wish I had the opportunity to use ID.me in countries other than the US! **Recommendations to others considering ID.me:** Nothing comes to mind. **What problems is ID.me solving and how is that benefiting you?** Valuable audience activation (Military audience in particular) that we would not have otherwise been able to reach. ### 46. ID.me has been great to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about ID.me?** They are quick to respond and easy to work with from implementations to account management. **What do you dislike about ID.me?** There seems to be a high turnover, so our contacts are constantly changing. **What problems is ID.me solving and how is that benefiting you?** We use ID.me for several offer validation services such as military, first responder, teacher, and healthcare offers. ### 47. Great partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about ID.me?** The product has been successful for our brand, and we have had productive calls with our customer success manager. **What do you dislike about ID.me?** We haven't run into any issues with the product or our partnership thus far. **What problems is ID.me solving and how is that benefiting you?** We are reaching new customers every month and consistently bringing in revenue from using ID.me. ### 48. Excellent client service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about ID.me?** New way to attract customers and expand reach. Sales and client managers were very responsive and helpful. **What do you dislike about ID.me?** Every time we had a conversation a new email thread was created, making it difficult to follow the conversation. Would also be helpful to give me partners a set-up checklist to make sure all fields and items are complete. **What problems is ID.me solving and how is that benefiting you?** New customer acquisition. ### 49. Easy Identity Marketing and Acquisition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about ID.me?** ID.me has a very helpful, knowledgeable team that makes setup and maintenance easy. They also have an easy-to-use product and a large audience. **What do you dislike about ID.me?** I would like to be able to customize that button at checkout **What problems is ID.me solving and how is that benefiting you?** We're acquiring new customers and establishing brand affinity for customers in these identity groups ### 50. Great team and customer experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about ID.me?** My eCommerce business is able to provide benefits to certain groups while avoiding fraud. **What do you dislike about ID.me?** The plugin requires a lot of customization in order to make it work within our checkout flow. **Recommendations to others considering ID.me:** Great solution for anyone looking to advertise to new groups and prevent fraud. ID.me team is awesome! **What problems is ID.me solving and how is that benefiting you?** Removing fraud and advertising to new groups ## ID.me Discussions - [Is ID.me legit and safe?](https://www.g2.com/discussions/is-id-me-legit-and-safe) - 1 comment - [View ID.me pricing details and edition comparison](https://www.g2.com/products/id-me/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+06%3A33%3A42+-0500&secure%5Bsession_id%5D=66d28327-580e-4232-a221-1421e8e091e5&secure%5Btoken%5D=9425c0f4bb5852a042cb719617f4d1a0f482bf0cbf57c0640b62d41a190a9053&format=llm_user) ## ID.me Features **Authentication Options** - Authentication User experience - Supports Required Authentication systems - Multi-Factor Authentication - Supports Required Authentication Methods/Protocols - Federation/SAML support (idp) - Federation/SAML support (sp) **Authentication type** - SMS-Based - Voice-Based Telephony - Email-Based - Hardware Token-Based - Software Token - Biometric Factor - Mobile-Push **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Access Control Types** - Remote Access - Supports BYOD users **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Administration** - Password Policy Enforcement - Ease of connecting applications - Self Service Password Administration **Detection** - Fraud Detection - Real-Time Monitoring **Implementation** - Easy Setup **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **Platform** - Multiple Operating system support - Multi-Domain Support - Cross Browser support - Fail over protection - Third Party Web Services support **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation ## Top ID.me Alternatives - [SheerID](https://www.g2.com/products/sheerid/reviews) - 4.3/5.0 (122 reviews) - [Lightico](https://www.g2.com/products/lightico/reviews) - 4.8/5.0 (322 reviews) - [LastPass](https://www.g2.com/products/lastpass/reviews) - 4.5/5.0 (2,031 reviews)