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iContact Reviews & Product Details - Page 6

iContact Overview

What is iContact?

Get iContact Free by visiting iContact.com (link in bio), no credit card required! Professional email marketing from iContact helps businesses of all stages and sizes get results. From the small business just getting started to the professional marketer looking for strategies to maximize campaigns to the high-volume sender with 15,000 to 5 million+ subscribers, iContact offers a plan to meet every need. ***ICONTACT INCLUDES***: DRAG AND DROP EDITING Our modern and intuitive interface simplifies message creation LIST MANAGEMENT All the tools you need to manage a growing and healthy email list PERSONAL COACHING From personal calls to videos to webinars, we’re here to help when you need us TECHNICAL SUPPORT Got questions? Our award-winning support team is ready with the answers and the help you need AUTOMATION Schedule automated messages to engage and nurture subscribers over time SPAMCHECK Every message is reviewed to ensure your email reaches inboxes REPORTS Easily track campaign results for more profitable data-driven marketing TECHNICAL SUPPORT Got questions? Our award-winning support team is ready with the answers and the help you need ***ICONTACT BENEFITS*** A HEALTHY LIST Every marketer knows: it’s all about the subscriber list. Our list management tools let you quickly add new contacts the right way. From sign-up forms on your website or Facebook page to easy tools to import subscriber lists, you’ll be building a great list in no time. Plus, enjoy the ease of bounceback handling and automatic subscription management. CUSTOMER CARE Life gets hectic when you’re growing a business. Whether you’re new to email, or have previous experience, we know a busy marketer doesn’t have time to waste — we make sure you don’t have to. Our Customer Success Managers get you up to speed in your first 30 days. And, only iContact gives every customer unlimited technical support, for the lifetime of their account. BEAUTIFUL EMAILS iContact’s sleek, modern interface helps you easily create an email experience that beautifully reflects your brand. With our fully customizable drag and drop theme editor, you can perfect and save row layouts, color palettes, typography, and content blocks to uniquely transform your brand marketing into responsive and compelling email messages. THE PERSONAL TOUCH An email address is a gateway to personal communication with your audience. Learn more about your contacts by identifying their preferences at sign up. Then, build better engagement with personalized, tailored messages — or even create a series of custom messages that allow you to communicate and nurture customer relationships over time. We call these autoresponders. You’ll call them amazing. CONFIDENT SENDING When you work hard on a message, you want it to reach the inbox. Email sent through iContact doesn’t take detours: your messages won’t fall into spam traps or earn you a spot on ISP blacklists. We deliver your email when other service providers can’t. For additional confidence, we provide tracking data for your messages, so you can clearly see great email delivery in action, every time. CLEAR REPORTING Tracking your messages shouldn’t be a chore. From big picture tracking, to keeping an eye on just one individual’s click behavior, our tools make understanding your vital stats simple. And our reports give you all the real-time data you need to create messages that convert — and boost the bottom line.

iContact Details
Languages Supported
English
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Product Description

Professional email marketing from iContact helps businesses of all stages and sizes get results. From the small business just getting started to the professional marketer looking for strategies to maximize campaigns to the high-volume sender with 15,000 to 5 million+ subscribers, iContact offers a plan to meet every need.

How do you position yourself against your competitors?

In addition to our robust Marketing Automation platform, iContact differentiates itself in the market by every customer with:

A dedicated success manager
Unlimited access to award-winning technical support
The ability to hire a Strategic Advisor as personal email marketing consultant at a fraction of the cost
A 98% email deliverability rate so you are confident your emails make it to your subscribers inbox
The ability to grow with you since the application is powerful enough for lists of ANY size


Seller Details
Seller
iContact
Year Founded
2003
HQ Location
Morrisville, NC
Twitter
@iContact
22,561 Twitter followers
LinkedIn® Page
www.linkedin.com
152 employees on LinkedIn®
Description

We believe powerful connections propel business growth. So iContact designed intuitive tools for time-pressed professionals to send engaging messages in minutes. Because in today’s world, you need the “WOW” factor to break through the clutter and connect, and with iContact, WOW, you’ve got this!


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Overview Provided by:

Recent iContact Reviews

JC
Jennifer C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Easy Peasy"
Like the ease of use to create and send.
MH
Mike H.Enterprise (> 1000 emp.)
4.5 out of 5
"Eunique Paths via Automation"
We do make special days even more special by automating personalized that triggers specific dates.
Aerel R.
AR
Aerel R.Small-Business (50 or fewer emp.)
4.5 out of 5
"Pretty good so far"
Email template controls and formatting, templates.
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iContact Media

iContact Demo - Easily Create Beautiful Emails
Sleek application design that’s simple and easy-to-learn, because we know you’re busy. Our drag-and-drop functionality let's you easily create a unique email experience that matches your brand.
iContact Demo - Campaign Dashboard
Easily track campaign results for more profitable data-driven marketing
iContact Demo - Grow Your List with Customized Forms
Increase list size with custom sign up forms for website, landing pages, or social media pages. Manage new contacts through segmentation or clean up existing campaign lists.
iContact Demo - High Volume Sending
No matter your email marketing sending volume, we work with you to manage and maintain healthy lists. Shared whitelisted IP addresses enable iContact users to send hundreds of thousands of emails in seconds.
iContact Demo - Testing Made Easy with Split Testing
Compare subject line, offers, design, time of day, day of week, and more to see which variable works best for your audience. Email isn’t a one-size-fits-all solution; your marketing should be fine tuned to provide the most value to your subscribers.
iContact Demo - Create Powerful Landing Pages
Create informative landing pages for products, events, and services. Add sign up forms to help nurture and convert sales.
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Video Reviews

1,236 iContact Reviews

4.1 out of 5
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1,236 iContact Reviews
4.1 out of 5
1,236 iContact Reviews
4.1 out of 5

iContact Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for iContactQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
LP
Executive Director
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about iContact?

Having used it for over 15 years now (!!) I am pretty familiar with it. iContact allows me to publish our weekly film newsletter in a fast, efficient way. Review collected by and hosted on G2.com.

What do you dislike about iContact?

It took a few years to identify and research any content issues that would not allow us to publish. We would be blocked for hours sometimes. I wish the system would highlight that content to find it easier. Otherwise, I have to hunt and peck through a ton of newsletter copy to find the offending link, etc. - and THEN I have to replace/remove it. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Communication. We are a non-profit with no budget and little revenue, and our job of keeping the film community connected has been critical to our region's growth. COVID has limited our access and activities, but our newsletter and related social links have been invaluable to keeping the lines of communication open. Review collected by and hosted on G2.com.

JS
Director of Public Relations
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about iContact?

Designing e-newsletters. The number of templates is very helpful. I learn a lot when I have the time to tinker. Review collected by and hosted on G2.com.

What do you dislike about iContact?

Limitations on image space. Space limits are not set high enough. I have upgraded, but now I have reached my image limit again. Unlimited image storage would be an improvement. Wish there was a way for the platform to automatically fit images to the proper and most optimum resolution. If I didn't have Photoshop, resizing would pose a problem, given storage limits. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Sending out weekly communications has been made easier through iContact. Learning more at each setting. Becoming much more productive. Performace has increased. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

Although simple to use, it is ineffective. It is not a reliable tool. Review collected by and hosted on G2.com.

What do you dislike about iContact?

Worst customer service and too expensive in comparison to other tools and features. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

It used to solve problems, but after a while, it began to cause new ones. Review collected by and hosted on G2.com.

Response from Hank Hoffmeier of iContact

Thank you for your review. We would love to understand how you feel the platform is unreliable and about your concerns about our pricing. Our goal is to have an affordable, easy to use platform and any further information you can provide would help us.

BG
Senior CRM Specialist - Email Marketing
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

I like that iContact streamlines marketing through automation. Review collected by and hosted on G2.com.

What do you dislike about iContact?

Mobile application do not offer all features available on the cloud service. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

Yes. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Sending large volume of outbound emails.

Managing email deliverability. Review collected by and hosted on G2.com.

Tim J.
TJ
Principal
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about iContact?

I have been a regular user of iContact for probably ten years now. I love how easy it is to create an email template, add graphics, including video links, and more. Very simple and intuitive, and I am not an html coder, just a basic business person. I have found iContact to be able to do everything I want it to do, including future-date emails, segment my lists, and more, and all at a very reasonable price point compared to other broadcast email providers I have researched. Review collected by and hosted on G2.com.

What do you dislike about iContact?

Nothing comes to mind, honestly. I will continue to use iContact for as long as I continue in business. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

I need to drive readership to my weekly column, and I found iContact the best way to drive awareness and increase my readership subscription count. Review collected by and hosted on G2.com.

MG
co-founder
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
(Original )Information
What do you like best about iContact?

IContact has a simple interface and nice selection of templates. Their knowledge base is easy to access, and the tech support is helpful and affirming. The functioning is intuitive, and we've rarely run into complications with our monthly use. Review collected by and hosted on G2.com.

What do you dislike about iContact?

Wish there was more flexibility to adjust for Outlook quirks. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

I recommend non-profits examine their external communications requirements and determine if a simple, intuitive platform would meet their needs. Now with new constraints in email deliverability and lead attribution, a simple method of staying in touch with those who opt in to our messaging is critical. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

We communicate each month with our alumni volunteers, and have published program updates during the pandemic. We're able to publish special announcements for various departments with ease and confidence. Review collected by and hosted on G2.com.

Mitch E.
ME
A
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about iContact?

Being able to customize mass emails on the fly is great. Having a platform to quickly personalize emails to be sent out to our teams and prospects is a huge plus. Generally, mass emails can come across as ingenuine or scam-y. iContact makes our emails significantly more personal and professional. Review collected by and hosted on G2.com.

What do you dislike about iContact?

No integration with our guest list system means anyone who unsubscribes from our mailing lists needs to be removed from our end manually. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

Filter your email account so all "user has unsubscribed" emails can be followed up with or closed out on your end, if you use a separate system for prospect/guest management and/or communication. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Our biggest issue was finding a happy medium between personalized emails and your general mass emails. iContact has provided that happy medium to us, so now, we use it almost every day. Review collected by and hosted on G2.com.

Natali H.
NH
Owner & Creative Troublemaker
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

Their Drag and Drop format makes it super easy for anyone to use without having to rely on a designer or marketing creative. Review collected by and hosted on G2.com.

What do you dislike about iContact?

There can always be more options to customize. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

They have a free account available for up to 500 contacts, I highly recommend you set up an account and play around with it a bit. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

I am able to easily set up and run email marketing without having to spend hours on it. It definitely saves me time and energy. I can even hand it off to an assistant to do as it's super intuitive. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

It seems as if it would be fairly easy to use if all of the functions were open. In my current position, we only use it for outgoing contacts and switching aux statuses. Review collected by and hosted on G2.com.

What do you dislike about iContact?

It's really buggy. Everyday it automatically logs out at least once or has trouble shifting from one state to the next. I also don't like that it doesn't show you the times your were into each aux. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

I can't honestly say I'm solving a problem. It's more of a required resource to complete my required job duties. Now it does allow me to make calls long distance without prefixes. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about iContact?

I like more to create a new template as per our marketing purpose. Also, it has many templates that can us on different occasions. Review collected by and hosted on G2.com.

What do you dislike about iContact?

I dislike the slow updates on their website which some of the features are old and need to be new (like memes and others...) Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

We solved lots of problems regarding customers' disapproved or do not contact issues. Review collected by and hosted on G2.com.