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iContact Reviews & Product Details - Page 46

iContact Overview

What is iContact?

Get iContact Free by visiting iContact.com (link in bio), no credit card required! Professional email marketing from iContact helps businesses of all stages and sizes get results. From the small business just getting started to the professional marketer looking for strategies to maximize campaigns to the high-volume sender with 15,000 to 5 million+ subscribers, iContact offers a plan to meet every need. ***ICONTACT INCLUDES***: DRAG AND DROP EDITING Our modern and intuitive interface simplifies message creation LIST MANAGEMENT All the tools you need to manage a growing and healthy email list PERSONAL COACHING From personal calls to videos to webinars, we’re here to help when you need us TECHNICAL SUPPORT Got questions? Our award-winning support team is ready with the answers and the help you need AUTOMATION Schedule automated messages to engage and nurture subscribers over time SPAMCHECK Every message is reviewed to ensure your email reaches inboxes REPORTS Easily track campaign results for more profitable data-driven marketing TECHNICAL SUPPORT Got questions? Our award-winning support team is ready with the answers and the help you need ***ICONTACT BENEFITS*** A HEALTHY LIST Every marketer knows: it’s all about the subscriber list. Our list management tools let you quickly add new contacts the right way. From sign-up forms on your website or Facebook page to easy tools to import subscriber lists, you’ll be building a great list in no time. Plus, enjoy the ease of bounceback handling and automatic subscription management. CUSTOMER CARE Life gets hectic when you’re growing a business. Whether you’re new to email, or have previous experience, we know a busy marketer doesn’t have time to waste — we make sure you don’t have to. Our Customer Success Managers get you up to speed in your first 30 days. And, only iContact gives every customer unlimited technical support, for the lifetime of their account. BEAUTIFUL EMAILS iContact’s sleek, modern interface helps you easily create an email experience that beautifully reflects your brand. With our fully customizable drag and drop theme editor, you can perfect and save row layouts, color palettes, typography, and content blocks to uniquely transform your brand marketing into responsive and compelling email messages. THE PERSONAL TOUCH An email address is a gateway to personal communication with your audience. Learn more about your contacts by identifying their preferences at sign up. Then, build better engagement with personalized, tailored messages — or even create a series of custom messages that allow you to communicate and nurture customer relationships over time. We call these autoresponders. You’ll call them amazing. CONFIDENT SENDING When you work hard on a message, you want it to reach the inbox. Email sent through iContact doesn’t take detours: your messages won’t fall into spam traps or earn you a spot on ISP blacklists. We deliver your email when other service providers can’t. For additional confidence, we provide tracking data for your messages, so you can clearly see great email delivery in action, every time. CLEAR REPORTING Tracking your messages shouldn’t be a chore. From big picture tracking, to keeping an eye on just one individual’s click behavior, our tools make understanding your vital stats simple. And our reports give you all the real-time data you need to create messages that convert — and boost the bottom line.

iContact Details
Languages Supported
English
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Product Description

Professional email marketing from iContact helps businesses of all stages and sizes get results. From the small business just getting started to the professional marketer looking for strategies to maximize campaigns to the high-volume sender with 15,000 to 5 million+ subscribers, iContact offers a plan to meet every need.

How do you position yourself against your competitors?

In addition to our robust Marketing Automation platform, iContact differentiates itself in the market by every customer with:

A dedicated success manager
Unlimited access to award-winning technical support
The ability to hire a Strategic Advisor as personal email marketing consultant at a fraction of the cost
A 98% email deliverability rate so you are confident your emails make it to your subscribers inbox
The ability to grow with you since the application is powerful enough for lists of ANY size


Seller Details
Seller
iContact
Year Founded
2003
HQ Location
Morrisville, NC
Twitter
@iContact
22,553 Twitter followers
LinkedIn® Page
www.linkedin.com
152 employees on LinkedIn®
Description

We believe powerful connections propel business growth. So iContact designed intuitive tools for time-pressed professionals to send engaging messages in minutes. Because in today’s world, you need the “WOW” factor to break through the clutter and connect, and with iContact, WOW, you’ve got this!


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Overview Provided by:

Recent iContact Reviews

JC
Jennifer C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Easy Peasy"
Like the ease of use to create and send.
MH
Mike H.Enterprise (> 1000 emp.)
4.5 out of 5
"Eunique Paths via Automation"
We do make special days even more special by automating personalized that triggers specific dates.
Aerel R.
AR
Aerel R.Small-Business (50 or fewer emp.)
4.5 out of 5
"Pretty good so far"
Email template controls and formatting, templates.
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iContact Media

iContact Demo - Easily Create Beautiful Emails
Sleek application design that’s simple and easy-to-learn, because we know you’re busy. Our drag-and-drop functionality let's you easily create a unique email experience that matches your brand.
iContact Demo - Campaign Dashboard
Easily track campaign results for more profitable data-driven marketing
iContact Demo - Grow Your List with Customized Forms
Increase list size with custom sign up forms for website, landing pages, or social media pages. Manage new contacts through segmentation or clean up existing campaign lists.
iContact Demo - High Volume Sending
No matter your email marketing sending volume, we work with you to manage and maintain healthy lists. Shared whitelisted IP addresses enable iContact users to send hundreds of thousands of emails in seconds.
iContact Demo - Testing Made Easy with Split Testing
Compare subject line, offers, design, time of day, day of week, and more to see which variable works best for your audience. Email isn’t a one-size-fits-all solution; your marketing should be fine tuned to provide the most value to your subscribers.
iContact Demo - Create Powerful Landing Pages
Create informative landing pages for products, events, and services. Add sign up forms to help nurture and convert sales.
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Video Reviews

1,236 iContact Reviews

4.1 out of 5
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1,236 iContact Reviews
4.1 out of 5
1,236 iContact Reviews
4.1 out of 5

iContact Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for iContactQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Printing
AP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

How I can automate email marketing to my clients. This tool saves from having to hire an outside person. Review collected by and hosted on G2.com.

What do you dislike about iContact?

The CRM needs tweaking and the pricing plans are not the best for me as I scale business Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Custom design templates and responsive emails Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

Very organized and clean layout. I appreciate the ease of use Review collected by and hosted on G2.com.

What do you dislike about iContact?

Not much to dislike honestly. I find it easy to use Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Organization and communication Review collected by and hosted on G2.com.

JS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about iContact?

I love the look of the iContact templates; the updated dashboard is so handy to use; and it's convenient to be able to go to scheduled emails and preview them with a button click rather than having to cancel the send and make it pending again just to be able to proof it once more. (I'm an obsessive proofer! :) Review collected by and hosted on G2.com.

What do you dislike about iContact?

One of the things I disliked the most doesn't pertain anymore (see "what I like best": being able to preview scheduled emails). Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Sending out regular email communication keeps me busy enough. iContact makes it easy to stay on top of things at a glance. It's also convenient to do the email follow up that I need because exporting performance stats is simple, which means I can alert sales to leads and update contact info in our database. Review collected by and hosted on G2.com.

Response from Customer Support of iContact

Hello Jennifer,

It is great to hear that you have been enjoying the recently updated dashboard, and the ability to proof read pending messages. We take customer feedback seriously, and use it to continue making our product even better!

CM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about iContact?

We have been using the IContact services for nearly 6 years and love to work with them. Excellent customer support, the email platform is very easy to use and allows us to easily create great good looking emails. This is a great marketing tool for our business. Review collected by and hosted on G2.com.

What do you dislike about iContact?

Although the staff is very supportive, sometimes when improvements are made to the platform, it's not always easy to adapt. However, and thanks to their great customer support, you can chat with a customer service agent and he/she easily guides you to understand the changes. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Reaching out to our different customer bases with professional looking emails. Further to a very professional look for our messages, using this system reassures our customers that we are not spamming them. Furthermore, with the reports available, you can easily see the response to your messages sent. Review collected by and hosted on G2.com.

Response from Customer Support of iContact

Hi Carole!

Thank you for being a long time iContact customer! We are excited to hear how much you enjoy working with our support staff. They are a very knowledgeable and customer-focused group of people.

We appreciate your feedback about there being a learning curve when changes are made to the product. We will ensure this is taken into account as we make future changes.

Doug V.
DV
Marketing Communication Specialist
Farming
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about iContact?

Super easy to use, intuitive tools, layout, etc. #1 probably the ability to do live chats with tech folks. Helps solve problems in minutes! Review collected by and hosted on G2.com.

What do you dislike about iContact?

The price is a little steep. I understand that providing all the services costs money, but I wish it was more affordable. It's a good thing that I don't run the agency and make the purchasing decisions! I might lean towards a cheaper solution.

If I could change something, I would add a width-changing feature to the blocks and sections. On one hand, it's nice to have the stability of a locked-in width, but a dragging-with-mouse way to re-size the blocks would be convenient. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

I have recommended this product to others, who have joined our team, as well as other business owners outside of the agency. It's super easy to use and the availability to chat live (immediately) with customer service is a super service. You can't beat the customer service! Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Communicating with our members and promoting the GO TEXAN program with our friends and followers. Review collected by and hosted on G2.com.

Verified User in Accounting
CA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

It helps me to track down the contacts from my phone Review collected by and hosted on G2.com.

What do you dislike about iContact?

It’s interface need to be changed. And need more color in it. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

It’s help me to tract down my business contacts. Review collected by and hosted on G2.com.

Karen T.
KT
COO and Executive Director
Events Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about iContact?

We have been using I-Contact for a long time and they have been extremely reliable and helpful in expanding our reach and audience. Review collected by and hosted on G2.com.

What do you dislike about iContact?

I have had no problems that could not be resolved with the help of the support team. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

Very good value to cost. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Contacting people with invitations to our program. Review collected by and hosted on G2.com.

Verified User in Media Production
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

Interface - easy to design emails with - it's intuitive. Review collected by and hosted on G2.com.

What do you dislike about iContact?

Cost. Review requirement for messages makes getting stuff out there immediately harder. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

Don't keep too many lists - eats into your subscriber count faster. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

How to reach our audience directly without our emails possibly getting bounced. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

One of the main things I love about this website is that it allows customers to create/send emails and social media messages all through their app making it easier and faster to be able to reach others and it is also very affordable Review collected by and hosted on G2.com.

What do you dislike about iContact?

What I dislike is that lots of people are replacing this website with their own social media pages making it less popular than it should be Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

it is affordable and I highly recommend Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Being able to communicate with people without any limitations Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

It is relatively user friendly. The layout is fairly simple and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about iContact?

You are not longer able to track who opens what. I can no longer reach out to hot prospects according to who opened what email multiple times or who click on our links. This is VERY pivotal to my role and what I do to convert leads to clients. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

I am able to stay in contact with people over an amount of time with minimal work with the autoresponders. We've had several people contact us on their terms with this style of drip marketing. Review collected by and hosted on G2.com.