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iContact Reviews & Product Details - Page 45

iContact Overview

What is iContact?

Get iContact Free by visiting iContact.com (link in bio), no credit card required! Professional email marketing from iContact helps businesses of all stages and sizes get results. From the small business just getting started to the professional marketer looking for strategies to maximize campaigns to the high-volume sender with 15,000 to 5 million+ subscribers, iContact offers a plan to meet every need. ***ICONTACT INCLUDES***: DRAG AND DROP EDITING Our modern and intuitive interface simplifies message creation LIST MANAGEMENT All the tools you need to manage a growing and healthy email list PERSONAL COACHING From personal calls to videos to webinars, we’re here to help when you need us TECHNICAL SUPPORT Got questions? Our award-winning support team is ready with the answers and the help you need AUTOMATION Schedule automated messages to engage and nurture subscribers over time SPAMCHECK Every message is reviewed to ensure your email reaches inboxes REPORTS Easily track campaign results for more profitable data-driven marketing TECHNICAL SUPPORT Got questions? Our award-winning support team is ready with the answers and the help you need ***ICONTACT BENEFITS*** A HEALTHY LIST Every marketer knows: it’s all about the subscriber list. Our list management tools let you quickly add new contacts the right way. From sign-up forms on your website or Facebook page to easy tools to import subscriber lists, you’ll be building a great list in no time. Plus, enjoy the ease of bounceback handling and automatic subscription management. CUSTOMER CARE Life gets hectic when you’re growing a business. Whether you’re new to email, or have previous experience, we know a busy marketer doesn’t have time to waste — we make sure you don’t have to. Our Customer Success Managers get you up to speed in your first 30 days. And, only iContact gives every customer unlimited technical support, for the lifetime of their account. BEAUTIFUL EMAILS iContact’s sleek, modern interface helps you easily create an email experience that beautifully reflects your brand. With our fully customizable drag and drop theme editor, you can perfect and save row layouts, color palettes, typography, and content blocks to uniquely transform your brand marketing into responsive and compelling email messages. THE PERSONAL TOUCH An email address is a gateway to personal communication with your audience. Learn more about your contacts by identifying their preferences at sign up. Then, build better engagement with personalized, tailored messages — or even create a series of custom messages that allow you to communicate and nurture customer relationships over time. We call these autoresponders. You’ll call them amazing. CONFIDENT SENDING When you work hard on a message, you want it to reach the inbox. Email sent through iContact doesn’t take detours: your messages won’t fall into spam traps or earn you a spot on ISP blacklists. We deliver your email when other service providers can’t. For additional confidence, we provide tracking data for your messages, so you can clearly see great email delivery in action, every time. CLEAR REPORTING Tracking your messages shouldn’t be a chore. From big picture tracking, to keeping an eye on just one individual’s click behavior, our tools make understanding your vital stats simple. And our reports give you all the real-time data you need to create messages that convert — and boost the bottom line.

iContact Details
Languages Supported
English
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Product Description

Professional email marketing from iContact helps businesses of all stages and sizes get results. From the small business just getting started to the professional marketer looking for strategies to maximize campaigns to the high-volume sender with 15,000 to 5 million+ subscribers, iContact offers a plan to meet every need.

How do you position yourself against your competitors?

In addition to our robust Marketing Automation platform, iContact differentiates itself in the market by every customer with:

A dedicated success manager
Unlimited access to award-winning technical support
The ability to hire a Strategic Advisor as personal email marketing consultant at a fraction of the cost
A 98% email deliverability rate so you are confident your emails make it to your subscribers inbox
The ability to grow with you since the application is powerful enough for lists of ANY size


Seller Details
Seller
iContact
Year Founded
2003
HQ Location
Morrisville, NC
Twitter
@iContact
22,553 Twitter followers
LinkedIn® Page
www.linkedin.com
152 employees on LinkedIn®
Description

We believe powerful connections propel business growth. So iContact designed intuitive tools for time-pressed professionals to send engaging messages in minutes. Because in today’s world, you need the “WOW” factor to break through the clutter and connect, and with iContact, WOW, you’ve got this!


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Overview Provided by:

Recent iContact Reviews

JC
Jennifer C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Easy Peasy"
Like the ease of use to create and send.
MH
Mike H.Enterprise (> 1000 emp.)
4.5 out of 5
"Eunique Paths via Automation"
We do make special days even more special by automating personalized that triggers specific dates.
Aerel R.
AR
Aerel R.Small-Business (50 or fewer emp.)
4.5 out of 5
"Pretty good so far"
Email template controls and formatting, templates.
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iContact Media

iContact Demo - Easily Create Beautiful Emails
Sleek application design that’s simple and easy-to-learn, because we know you’re busy. Our drag-and-drop functionality let's you easily create a unique email experience that matches your brand.
iContact Demo - Campaign Dashboard
Easily track campaign results for more profitable data-driven marketing
iContact Demo - Grow Your List with Customized Forms
Increase list size with custom sign up forms for website, landing pages, or social media pages. Manage new contacts through segmentation or clean up existing campaign lists.
iContact Demo - High Volume Sending
No matter your email marketing sending volume, we work with you to manage and maintain healthy lists. Shared whitelisted IP addresses enable iContact users to send hundreds of thousands of emails in seconds.
iContact Demo - Testing Made Easy with Split Testing
Compare subject line, offers, design, time of day, day of week, and more to see which variable works best for your audience. Email isn’t a one-size-fits-all solution; your marketing should be fine tuned to provide the most value to your subscribers.
iContact Demo - Create Powerful Landing Pages
Create informative landing pages for products, events, and services. Add sign up forms to help nurture and convert sales.
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Video Reviews

1,236 iContact Reviews

4.1 out of 5
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1,236 iContact Reviews
4.1 out of 5
1,236 iContact Reviews
4.1 out of 5

iContact Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for iContactQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Automotive
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about iContact?

I like how the templates allow for customization, and it is really easy to just drag and drop to set up your emails. You don't have to be a programmer to make it look the way you want it! I also find the company emails with tutorials and helpful advice that icontact sends out, to be very useful. The reports with the stats are also helpful and user friendly, so you can easily see how your marketing campaigns are going. Review collected by and hosted on G2.com.

What do you dislike about iContact?

I wish there was a way to integrate icontact with our customer database so that updates to our customer email list would sync with the icontact list, and automatically update. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

So far, so good! Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

We are trying to be more consistent with our marketing communications. It was really easy to get set up, and up and running to send out our first email blast. Review collected by and hosted on G2.com.

Response from Customer Support of iContact

Hello and thank you for your review!

It's great to hear that you find our drag and drop templates easy to use and customize! When designing this new editor we took as much customer feedback into account as possible, to make the most of your time while using iContact.

We also appreciate your feedback about integrating iContact with your customer database. We are currently working to add more integrations to our service, and hope that this new addition will help solve all of your needs.

BC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about iContact?

I love the new GUI! It makes creating impactful eBlasts quick and easy! Review collected by and hosted on G2.com.

What do you dislike about iContact?

I can't think of anything offhand that I dislike! Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

It is a no-brainer! Sign up now! Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

We are creating sales results by analyzing opens and clicks, following up on interested customers, and cleaning our database of non-responders! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about iContact?

I use icontact for email marketing. We currently use it for customer communication and webinars. Review collected by and hosted on G2.com.

What do you dislike about iContact?

spam information

icontact support can be a lot more responsive.

Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Great for marketing webcasts Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about iContact?

It is easy to use, great services, always on top of things. I can make changes myself and when I need help they are ALWAYS available to help with anything. Changing up your email blasts is so easy to do to keep your viewer engaged and when you want something special, the design team will do a great job and in such a short time! If you ever have any issues your rep or customer service will answer them. Review collected by and hosted on G2.com.

What do you dislike about iContact?

I can say I do not have any complaints I could say about iContact. It is so easy to use and such great designs, what could you say bad about that? You have so many options at your fingertips, and if you see something missing and you tell them, they will have the issue fixed in no time. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

Easy to use, has all the features that other companies seem to lack. Don't be deterred because of the price, you will get such great service and designs that it will all be worth it and no regrets will be there. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

It is a great way to get news out in a high design, but easy to use format. They are always up to date with new changes and ahead of other competitors. I am able to track all emails, see the analytics, who is viewing them, which makes it great to reach out to our contacts and continue to engage them. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about iContact?

Their customer service representatives are friendly and easy to contact. Email reports are user friendly, and prior experience with this type software not necessary for use. Review collected by and hosted on G2.com.

What do you dislike about iContact?

As with anything new you are learning, the time figuring out how to navigate is naturally frustrating. Would be nice to have some custom email template development built into the base price, as I think this would help novice users like me get more out of it and also possibly increase the likelihood of continued use. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

Look at costs compared to benefits. Also, Customer support and access to that support is a huge factor, especially if you are a novice user. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

We did not have a method to send visually appealing email blasts prior to using iContact. After comparing vendors, we chose iContact due to price and user-friendliness. We gained the ability to participate in promotions with our vendors that required mass email distribution. Review collected by and hosted on G2.com.

April C.
AC
Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about iContact?

Their customer support. Whenever I've had issues (unfortunately often) their chat feature works wonderfully. I always get people who are eager and willing to help. Honestly, it is what has kept me with them for so long at this point. Review collected by and hosted on G2.com.

What do you dislike about iContact?

They have two ways of creating a message - through MessageBuilder or using HTML code. I'm not a coder, but we've had lots of instances where the Message Builder had a bug show up and then it had to be fixed in HTML (by their customer support - which does great). However, once they do that, you have to work from HTML and that is very limiting. We've also had issues with sending emails out using their program and receiving them in our Outlook. Can't figure out if it's a problem on their end or with our firewall, but it still means I have to create a work-around for actual delivery of the messages and then I can't track opens. Review collected by and hosted on G2.com.

Recommendations to others considering iContact:

Confirm whether you will be able to send out if your company uses Outlook. Outlook tends to screw around with the formatting and then your end product doesn't match your copy within the program. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

We needed to send out a quarterly newsletter. Their format has been working for us for 1-2 years, but I don't know if they are keeping up with fresh looks when it comes to templates Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

There were a lot of templates but you needed to pay. Review collected by and hosted on G2.com.

What do you dislike about iContact?

There are similar products out there for free.

Also the artwork was rejected by Google emails so a lot my designs didn't carry over to the email. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Emailing marketing, reaching out to patients via newsletters Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

I like that iContact sends the email right away or you schedule the email Review collected by and hosted on G2.com.

What do you dislike about iContact?

Limited formats and templates to configure newletters, etc. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Mass communication Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iContact?

How there are not only unlimited users but also unlimited sending. Review collected by and hosted on G2.com.

What do you dislike about iContact?

How after the 30 day trial there is a fee. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

There are automated workflows that make it simple for email marketing. Review collected by and hosted on G2.com.

David S.
DS
Founder
Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about iContact?

The ease of use of the user interface is top notch! Way better than Mail Chimp. Review collected by and hosted on G2.com.

What do you dislike about iContact?

Occasionally it gets glitchy if I copy and paste text into the forms if the text has any formatting. Review collected by and hosted on G2.com.

What problems is iContact solving and how is that benefiting you?

Customer contact and reactivation. Review collected by and hosted on G2.com.

Response from Customer Support of iContact

Hello David!

We are so happy to hear that you find the user interface easy to work with. We have been hard at work giving our dashboard a facelift. This will be released soon, and will hopefully give you even more reason to enjoy our interface.

Thank you as well for the feedback about copying and pasting text from an outside source. We do try to strip as much of the formatting from your copied text as possible to prevent it from causing problems in your message. However, you may want to consider pasting your text into a plain text editor, like Notepad, before entering it into iContact to ensure all formatting code has been removed.