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I like how the templates allow for customization, and it is really easy to just drag and drop to set up your emails. You don't have to be a programmer to make it look the way you want it! I also find the company emails with tutorials and helpful advice that icontact sends out, to be very useful. The reports with the stats are also helpful and user friendly, so you can easily see how your marketing campaigns are going. Review collected by and hosted on G2.com.
I wish there was a way to integrate icontact with our customer database so that updates to our customer email list would sync with the icontact list, and automatically update. Review collected by and hosted on G2.com.
I use icontact for email marketing. We currently use it for customer communication and webinars. Review collected by and hosted on G2.com.
spam information
icontact support can be a lot more responsive.
Review collected by and hosted on G2.com.
It is easy to use, great services, always on top of things. I can make changes myself and when I need help they are ALWAYS available to help with anything. Changing up your email blasts is so easy to do to keep your viewer engaged and when you want something special, the design team will do a great job and in such a short time! If you ever have any issues your rep or customer service will answer them. Review collected by and hosted on G2.com.
I can say I do not have any complaints I could say about iContact. It is so easy to use and such great designs, what could you say bad about that? You have so many options at your fingertips, and if you see something missing and you tell them, they will have the issue fixed in no time. Review collected by and hosted on G2.com.
Their customer service representatives are friendly and easy to contact. Email reports are user friendly, and prior experience with this type software not necessary for use. Review collected by and hosted on G2.com.
As with anything new you are learning, the time figuring out how to navigate is naturally frustrating. Would be nice to have some custom email template development built into the base price, as I think this would help novice users like me get more out of it and also possibly increase the likelihood of continued use. Review collected by and hosted on G2.com.

Their customer support. Whenever I've had issues (unfortunately often) their chat feature works wonderfully. I always get people who are eager and willing to help. Honestly, it is what has kept me with them for so long at this point. Review collected by and hosted on G2.com.
They have two ways of creating a message - through MessageBuilder or using HTML code. I'm not a coder, but we've had lots of instances where the Message Builder had a bug show up and then it had to be fixed in HTML (by their customer support - which does great). However, once they do that, you have to work from HTML and that is very limiting. We've also had issues with sending emails out using their program and receiving them in our Outlook. Can't figure out if it's a problem on their end or with our firewall, but it still means I have to create a work-around for actual delivery of the messages and then I can't track opens. Review collected by and hosted on G2.com.
There were a lot of templates but you needed to pay. Review collected by and hosted on G2.com.
There are similar products out there for free.
Also the artwork was rejected by Google emails so a lot my designs didn't carry over to the email. Review collected by and hosted on G2.com.

The ease of use of the user interface is top notch! Way better than Mail Chimp. Review collected by and hosted on G2.com.
Occasionally it gets glitchy if I copy and paste text into the forms if the text has any formatting. Review collected by and hosted on G2.com.