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1,236 iContact Reviews
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Favorite thing is ease of use and ability to customize. Liberal content guidelines allows much more freedom than "stricter" systems with overbearing restrictions. I have been using this product for 10+ years any although it keeps improving it never gets over re-vamped to the point where I have to re-learn the system. Review collected by and hosted on G2.com.
Tracking sometimes inaccurately shows inordinate amounts of opens from an individual recipient Review collected by and hosted on G2.com.
Truthfully, a few things: the customer support and the account executive that works directly with me; the online chat support when I need immediate assistance; the easy-breezy drop and drag, customizable templates. Review collected by and hosted on G2.com.
The database management, which is still great, but there are a few things I would change. However, because the database isn't exactly how I want it, my account executive works with me to make sure it does what I need it to do. Review collected by and hosted on G2.com.
EMAIL DELIVERABILITY - It is now much more Herculian to get newsletters to deliver successfully into the inbox of email users, as email providers are continuously getting better at protecting their users from spam mails.While this is a good development ,it has had some effect on the deliverability rate of newsletters. However,we have stuck with Icontact for the past three year period ,and its email to inbox delivery rate is very much impressive ; giving us the conviction that our newsletter will continually hit our target recipient inbox.
POWER OF CUSTOMIZATION : Icontact has provided us with the freedom to freely customize our newsletters.We are able to customize and modify everything and anything we deem fit for customization. Padding , colour , font etc
MOBILE FIRST : As much as some of my colleagues at work tend to want to disagree, the world has become a mobile first world,and our Icontact analytics has proven that continuously. Therefore it is important that newsletters we send to our emailing list , are perfectly compatible with their smartphone OS and screen size. This Icontact ,has done very effectively and has only resulted in more success for our email campaign. Review collected by and hosted on G2.com.
Icontact needs to improve on its integration capabilities.We use Microsoft dynamics as our Customer Relationship management program at my workplace. However , we are unable to integrate it with our icontact. Which if it was doable ,would open a new door of opportunities to our marketing team. Review collected by and hosted on G2.com.
The best thing I liked about iContact is that I could send emails to lists, which is the basic function of the systems. Review collected by and hosted on G2.com.
Not compatible with Wild Apricot. I could not navigate between campaigns and clicks easily. Review collected by and hosted on G2.com.
It's easy to use and provides great functionality. I recommend it to all my friends and colleagues over the other products on the market. I have tried using MailChimp and Constant Contact and I prefer iContact hands down. Thanks iContact for making it easier to do business! Review collected by and hosted on G2.com.
Some of the templates are a little difficult to work with and not very intuitive. Review collected by and hosted on G2.com.
How iContact doesn't require contacts to confirm they want to be on a list. Staff also answer questions quickly when you need help. Review collected by and hosted on G2.com.
The interface is terrible and needs a lot of work before it's user-friendly. It's very difficult to change our templates without knowing code. Doing anything different in the template also messes up the whole thing. You can only "undo" something if you press a button in the iContact designer. Fixing problems requires looking at the code. Review collected by and hosted on G2.com.
The thing I like best is how easy it is to create a hyperlink back to my website or create a link that opens an email. Review collected by and hosted on G2.com.
I like to send out a test / sample email for the staff to review from the software. I wish I could just send the email to an individual rather than create a new contact list. Also, the idea of creating templates, or editing emails that you've sent or are working on isn't the most intuitive. I click on an old email campaign and it takes me to the results rather than the email itself. I either have to edit, or copy and reuse to review the email. Review collected by and hosted on G2.com.
I like the ease of selecting all or just some contact lists for individualized messages. Formatting is easy, and you can switch seamlessly between HTML and Design mode while working on your message. Customer service has always been very responsive anytime I have had a problem or question. Review collected by and hosted on G2.com.
My biggest complaint has been fixed (the ability to select all lists at once when applicable), so I have no dislikes to offer! The one thing I wish I could do is edit images within the document if the sizing is not quite right, but for now, I edit outside the application and hope it works when inserted. Review collected by and hosted on G2.com.
The system is internet based and can be accessed from anywhere. The product is simple to use. Review collected by and hosted on G2.com.
Old templates v new templates. When reusing some of the old templates they copy directly over and not go into the new interface Review collected by and hosted on G2.com.
The iContact customer support is top notch and offers users all the resources they need to succeed in email marketing. I can't say enough about how much they help educate users on how to be the best that we can be. Review collected by and hosted on G2.com.
Email marketing with large subscriber numbers can be expensive. Review collected by and hosted on G2.com.
