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1,236 iContact Reviews
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I love that Icontact has customer service available by phone, email and chat. If I ever encounter a problem, someone has always been there to help me . Review collected by and hosted on G2.com.
I wish there were more automatic features, like building a branded newsletter off a website scan. I also wish I could download analytic reports for the emails I send. Review collected by and hosted on G2.com.
Ability to create autoresponder sequences to send emails to opt-in clients and leads Review collected by and hosted on G2.com.
dislike that you have to upgrade to Pro in order to have 'conditional' actions / autoresponders be triggered in your automations. Review collected by and hosted on G2.com.
The simplicity of editing and being able to export bounced contacts for later research Review collected by and hosted on G2.com.
It's seems that their customer service department is always on vacation Review collected by and hosted on G2.com.
Currently icontact is an email marketing service for easier and faster marketing to process, the truth was not entirely decided if it would be a good solution but I can control my work all the time and it is fast and easy. Review collected by and hosted on G2.com.
It is very basic, a large company needs more than this, but it is ideal to start a business or to start in the world of marketing. and it has a high cost for the few tools it offers. Review collected by and hosted on G2.com.
Setting up workflows is beneficial to our business. We also like searching uploaded assets is easy. Review collected by and hosted on G2.com.
It would be great if iContact Pro had a help live chat feature on their site for support. Review collected by and hosted on G2.com.
I like how I can see who has opened things, clicked on things, etc. Review collected by and hosted on G2.com.
The cost is ridiculous. I've spoken to other team mates who pay much less or free for the same service elsewhere. Review collected by and hosted on G2.com.
Every time I have a problem or question regarding iContact, the customer service people I talk to are knowledgeable and friendly and quickly solve my problem. Review collected by and hosted on G2.com.
Sometimes I need help at night or on the weekend and there is no support at those times. Review collected by and hosted on G2.com.
Drag and Drop Creation works well. Recycling emails. Review collected by and hosted on G2.com.
Having to copy HTMlL to then send email from Salesforce. Difficult to establish new templates. I don't use pre-made ones bc we stick to company aesthetic Review collected by and hosted on G2.com.
I like how easy it is to use and how the quality of the calls is clear! I am a customer service representative for Titan Technologies that helps individuals with unemployment benefits, so I need to be able to switch between several individuals over the course of my work day! InContact seamlessly makes this transition while also allowing me to log how each individual call goes. This makes it very easy for my company to keep records of the type of calls we are receiving and the user interface to achieve this is very easy to use as well! Thank you very much InContact for a reliable service! Review collected by and hosted on G2.com.
Occasionally it will disconnect or encounter a technical error, but it can easily be fixed majority of the time with logging out and logging back in and or switching browsers. There is also often times what appears to be a manual log off by the supervisors, but I believe that would be an issue concerning my own company. Over all, very stable! Review collected by and hosted on G2.com.
