ICM is very user Friendly , easy to understand and very great experience for contract management life-cycle.

It makes contract management very easy and effective. Various of ICM reports provide the best KPI's. Approval process for Contract is very easy. It tracks deviation into clauses , tracks changes into metadata, tracks all History of a contract throughout its life-cycle. I aslo available on MObile platforms. Review collected by and hosted on G2.com.

Nothing to say about ICM it is best product in Market. It will give very good hands on experience it makes life easy of user. It also helps to legal department to track all the contract changes and attribute changes and much more. Review collected by and hosted on G2.com.

ICM is Cloud based and was easy to integrate with Salesforce. Someone who is already using Salesforce does not needs to move to a new interface.

For people who do not have Salesforce, the core ICM UI is user friendly and they simply integrate with your Active Directory.

The best part about ICM is scalability. Review collected by and hosted on G2.com.

Have been using the application for just over 3 months, it has been a good experience as of now, the trainers from Icertis are helpful - may have something for this section after playing around for a few more months. Review collected by and hosted on G2.com.

One of the best things about Icertis is the flexibility that the solution offers whether it be with the configuration, integrations or user interface. This tool has the ability to digitalise any type of contract from Procurement to Employee to NDA. This means, for us as SGBD, the scope for future development is limitless. Review collected by and hosted on G2.com.

At this stage there isn't anything I dislike about the tool Review collected by and hosted on G2.com.

Having someone Customer Support like Ninad who is there to assist with whatever the customer needs. Review collected by and hosted on G2.com.

The lack of customization that can be done to support different customers. The amount of signature issues that occur with adobe. Review collected by and hosted on G2.com.

Gets the job done I guess

Best to eliminate legal admin work, more work for sales Review collected by and hosted on G2.com.

Clunky, slow

windows 98 UI

Redundant steps

No support

No mobile app integration Review collected by and hosted on G2.com.

The System enables you to do an effective review of the Contract and at the same time shows entire visibility and brings about accountability and ownership. Review collected by and hosted on G2.com.

Failure to be able to compare versions on the system itself Review collected by and hosted on G2.com.

It was exciting to see how other companies use the Icertis system. It was nice to meet the people from Icertis that we have talked to over the last year. Hearing the challenges and successes of others helped to inspire new ideas for our system. Hearing from other users of the system was very interesting. We had some many issues with adoption when rolling out and it was kind of refreshing to hear that other companies have the same issues and how they were able to get the buy in that was necessary. Each company was using the system in a different way but we also use Sales Force so that sparked an idea that maybe we could have Icertis used for our Sales Force. We also have Power BI so when I saw that Icertis was going to be able to make the link to Power BI I was very excited. The reports in the system are not very easy to run so as soon as we can link to Power BI we will. Review collected by and hosted on G2.com.

It is thoughtful to have a nice hotel but this hotel was so expensive I didn't feel right having our company pay for such an expensive room for one night. I think it would be nice to have more time to hear from the Icertis team about the system. How they manage the Soft Desk - what can we as customers do to submit a better ticket. Should there be more information contained in the ticket so that it can be address timely without a lot of back and forth. Review collected by and hosted on G2.com.

The system is easy to use and the Icertis support teams are dedicated to helping your organization get up and running with their CLM system. Review collected by and hosted on G2.com.

The documentation is easy to understand for more technical resources, but most end users have trouble understanding the provided documentation. Review collected by and hosted on G2.com.

This solution is very easy to use and to configure insuring a seamless End to End Source to Contract process implementation. It allows also process optimization and automation Review collected by and hosted on G2.com.

I have nothing to report. The solution has been very well quoted by our users during a given plateau phase Review collected by and hosted on G2.com.

It is a holistic solution which is very imperative for an any-scale organization. It ensures that the lifecycle of all types of contracts is streamlined and managed in a best-structured manner. Review collected by and hosted on G2.com.

I would quote here my personal encounter with ICM and the asks that would have been cherry on top for me. First, though Icertis supports multi-languages, limited to geographies outside India. Support for regional languages would have been an added advantage. Secondly, an effective OCR capability built it would have been very useful. Review collected by and hosted on G2.com.