ICE Chat
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ICE Chat
By Etech Global Services
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4.7 out of 5 stars
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ICE Chat Reviews & Product Details

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Puneet M.
PM
Senior Consultant, Solutions Architecture
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about ICE Chat?

It does the job pretty well. An instance messanger service that uses the local corporate network. Secure messaging. Review collected by and hosted on G2.com.

What do you dislike about ICE Chat?

The UI might needs improvement. It looks a bit dated. Review collected by and hosted on G2.com.

What problems is ICE Chat solving and how is that benefiting you?

We used this to communicate internally within our teams and the company. Less emails in the inbox makes you happy. Review collected by and hosted on G2.com.

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ICE Chat Overview

Editedit
What is ICE Chat?

Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement. Also, deliver top-notch customer service with integrated AI-enabled Chatbot to scale your support, sales, and marketing goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration for an absolute omnichannel customer experience.

ICE Chat Details
Discussions
ICE Chat Community
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Product Description

ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI to make it an enriching experience for the website visitors and the operators.

Seller Details
Seller
Etech Global Services
Year Founded
1997
HQ Location
Nacogdoches, US
Twitter
@EtechGS
1,983 Twitter followers
LinkedIn® Page
www.linkedin.com
2,983 employees on LinkedIn®
CD
Overview Provided by:
Chintan Dave
Etech Global Services

Recent ICE Chat Reviews

FB
Fernanda B.Small-Business (50 or fewer emp.)
4.5 out of 5
"A precious asset, in addressing our customer communication challenges."
Its distinctive design provides us with a range of options, including email and reporting features all integrated into a technology platform.
Read more
Madhu B.
MB
Madhu B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Seamless communication through Ice Chat!"
- ICE chat allows customers on the website to chat with the representatives and ask/confirm any doubts they have. This kind of platform resovles th...
Read more
Puneet M.
PM
Puneet M.Enterprise (> 1000 emp.)
5.0 out of 5
"Does the job without any hassle"
It does the job pretty well. An instance messanger service that uses the local corporate network. Secure messaging.
Read more

ICE Chat Pricing

Ultimate
$65
user/month
Enterprise
Request Quote
user/month
Premium
$45
user/month
See all 3 ICE Chat pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

ICE Chat Media

ICE Chat Demo - Canned Responses
Add common customer questions and responses, for quick resolutions to customers without manual intervention.
ICE Chat Demo - Chat Console
Interact with customers and view their information, and view all chats. Everything on a single screen.
ICE Chat Demo - Informative Chat Average Report
Access to insights on operators' performance.
ICE Chat Demo - ICE Email Suite
Transfer and assign emails to within teams.
ICE Chat Demo - ICE Mobile App
Operates can communicate with customers from their mobile phones
Answer a few questions to help the ICE Chat community
Have you used ICE Chat before?
Yes

2 out of 3 Total Reviews for ICE Chat

4.7 out of 5
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2 out of 3 Total Reviews for ICE Chat
4.7 out of 5
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2 out of 3 Total Reviews for ICE Chat
4.7 out of 5
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ICE Chat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Madhu B.
MB
Backend executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ICE Chat?

- ICE chat allows customers on the website to chat with the representatives and ask/confirm any doubts they have. This kind of platform resovles the problem quickly and save consumers time by avoiding queue.

- Multiple customers can be assisted via ice chat. You just need to change the chat limit to manage the queue.

- Reporting is one of the important feature in ice chat. You can pull our various kind of reports to know your representative performance and your team performance as a whoe. For eg, you can pull out reports related to their CSAT, DSAT, Average Response time, number of chats handled, number of hours logged in. Review collected by and hosted on G2.com.

What do you dislike about ICE Chat?

- Nothing that I can think of, it is an interactive tool to talk to the customers live and save their time. Review collected by and hosted on G2.com.

What problems is ICE Chat solving and how is that benefiting you?

It is solving the problem of managing customer queue on the website. with ice chat you can handle multiple customers. After introduction of chat tools, customers likes to talk to someone on chat, which takes less time and it also avoids unnecessary flow of information. Review collected by and hosted on G2.com.

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FB
Picologo
Government Administration
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ICE Chat?

Its distinctive design provides us with a range of options, including email and reporting features all integrated into a technology platform. Review collected by and hosted on G2.com.

What do you dislike about ICE Chat?

While having customization for the chatbot would be advantageous its worth noting that ICE Chat currently doesnt support chatbot integration. Review collected by and hosted on G2.com.

What problems is ICE Chat solving and how is that benefiting you?

Utilizing ICE Chat for customer service effectively resolves the issue of prolonged waiting times leading to customer satisfaction. This platform plays a role, in assisting customers from the beginning and significantly boosting their overall contentment. Review collected by and hosted on G2.com.

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ICE Chat