IBM watsonx Assistant Pros and Cons

I love how well integrated IBM watsonx Assistant is with everything we already have up and running. It’s impressive on the natural language processing front, and making our customer service more responsive and the user more intuitive. We linked it with our CRM and other communication methods, so that customer queries are automatically recorded and turn arounds for replies are quick. It has significantly cut down the response times and boosted production all around. Review collected by and hosted on G2.com.

Despite the strength of IBM watsonx Assistant, its degree of flexibility and available settings is exceptional. The configuration of the custom features in addition to designing specific work flows was not as easy as we originally expected, which caused some initial issues in getting everything up and in the proper running order. Despite the opportunities of the support resources, we still required more time to tailor the system until it best fitted us. Review collected by and hosted on G2.com.

O que eu mais gosto é a quantidade de coisas que podemos fazer, aparentemente é bem simples mas ainda não consegui ver na prática. Review collected by and hosted on G2.com.

Que ainda precisa de time tecnico para fazer algo simples. Review collected by and hosted on G2.com.

I appreciate the wide range of customization options provided by IBM watsonx Assistant. Once you get over the first lesson, its powerful features make it an excellent automation tool. AI can be powerful, and it’s a key component of managing customer interactions and internal processes. The ability to interface with different platforms is also a key advantage, allowing for flexibility in implementation across tools. Review collected by and hosted on G2.com.

The steep and challenging learning curve can be a bit frustrating in the early stages. Although the platform has many features, some technical skills are required to use it effectively. For some platforms, the integration process can be tedious, requiring additional workflows for smooth operation. Additionally, although customer support, while helpful, can be slow and extensive, especially for new users. Review collected by and hosted on G2.com.

The watsonx Assistant is a versatile tool that combines the benefits of the former watson Assistant with the power of the latest integration and artificial intelligence. It is easy to implement and use, as the web-based creation platform is educational and the documentation for API connection and integrations is quite clear. It has a dedicated and experienced support team that also provides an extensive catalog of applicability for virtual assistants. Here, we work with the watson assistant every day, progressing in the curation of the tool and its increasingly efficient implementation. Review collected by and hosted on G2.com.

So far, we have not identified any negative points in the watsonx assistant. Review collected by and hosted on G2.com.

The best part is the possibility of integration directly through actions, using extensions. Review collected by and hosted on G2.com.

Unintuitive interface. I find it difficult to grant access to non-technical people Review collected by and hosted on G2.com.

Great AI tool for creating smart chatbots. It's easy to use and can handle complex conversations...

If you're looking for a tool to automate customer service or streamline internal processes, Watsonx Assistant is worth considering. Review collected by and hosted on G2.com.

The cost is higher from small businesses' perspective and the dependency on IBM's internal platform limits the usability. Review collected by and hosted on G2.com.

I use IBM watsonx Assistant because it is a conversational artificial intelligence solution, designed to help our customers with traditional support and offer better experiences for users. Some positive aspects make me like watsonx.assistant, such as the use of reliable LLMs, allowing a more natural and accurate understanding of human language, the user interface is intuitive and facilitates the creation of chatbots, it can be easily integrated with other tools, and the 24x7 availability of self-service. Review collected by and hosted on G2.com.

I use the tool daily and I can say that I don't encounter difficulties with its use. Review collected by and hosted on G2.com.

A very refined AI that enables use in solutions that work with traditional and generative AIs, many additional features that can be used as well as being a closed structure where customer data is not shared. Review collected by and hosted on G2.com.

It is not easy to understand the consumption of services and to obtain historical data on this consumption. Review collected by and hosted on G2.com.

Its efficient memory use and multi-language support greatly enhance customer interactions. Advanced contextual understanding and percise intent recogntion make handling frequent queries more accurate and lead engagement seamless across platforms. Review collected by and hosted on G2.com.

The lack of document scanning features and limited local language support could be improved. Review collected by and hosted on G2.com.

It helps to answer complex questions instantly Review collected by and hosted on G2.com.

It is underrated and not known for others Review collected by and hosted on G2.com.