Top 10 IBM watsonx Assistant Alternatives & Competitors

Top 10 Alternatives to IBM watsonx Assistant Recently Reviewed By G2 Community

#1

Kore.AI
By Kore.ai
(379)4.7 out of 5
Optimized for quick response
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.
Categories in common with IBM watsonx Assistant:
• Bot Platforms
• AI Agents
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Reviewers say compared to IBM watsonx Assistant, Kore.AI is:
More expensive
Easier to admin
Easier to set up
See all Kore.AI reviews
#2

Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Optimized for quick response
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with IBM watsonx Assistant:
• AI Agents
Try for free
Reviewers say compared to IBM watsonx Assistant, Intercom is:
Easier to admin
Better at support
Easier to do business with
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Sponsored
Customerly
(34)4.4 out of 5
Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.
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Reviewers say compared to IBM watsonx Assistant, Customerly is:
Easier to do business with
Easier to admin
Better at support
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#3

Drift
By Salesloft
(1,251)4.4 out of 5
Optimized for quick response
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
Categories in common with IBM watsonx Assistant:
• Bot Platforms
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Reviewers say compared to IBM watsonx Assistant, Drift is:
Better at support
Easier to admin
Easier to do business with
See all Drift reviews
#4

Ada
By ADA SUPPORT, INC.
(154)4.6 out of 5
Optimized for quick response
Ada is an easy to use customer support automation platform.
Categories in common with IBM watsonx Assistant:
• AI Agents
Try for free
Reviewers say compared to IBM watsonx Assistant, Ada is:
Better at support
Easier to do business with
Easier to admin
See all Ada reviews
#5

Google Cloud Dialogflow
By Google
(130)4.4 out of 5
Google Cloud Dialogflow is an end-to-end development suite for building conversational interfaces for websites, mobile applications, popular messaging platforms, and IoT devices.
Categories in common with IBM watsonx Assistant:
• Bot Platforms
Reviewers say compared to IBM watsonx Assistant, Google Cloud Dialogflow is:
Easier to admin
Better at support
Easier to set up
See all Google Cloud Dialogflow reviews
#6

Qualified
By Qualified.com
(1,114)4.9 out of 5
Qualified is the PipelineAI platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1000+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.comto learn more.
Categories in common with IBM watsonx Assistant:
• Bot Platforms
• AI Agents
Get a quote
Reviewers say compared to IBM watsonx Assistant, Qualified is:
Better at support
Easier to do business with
Easier to admin
See all Qualified reviews
#7

yellow.ai
By yellow.ai
(106)4.4 out of 5
yellow.ai is a leading omnichannel conversational AI tool that helps more than 100 top brands to offer personalised customer service at scale and drive growth.
Categories in common with IBM watsonx Assistant:
• Bot Platforms
• AI Agents
Reviewers say compared to IBM watsonx Assistant, yellow.ai is:
Easier to admin
Better at support
Easier to do business with
See all yellow.ai reviews
#8

ViaSay
By ViaSay
(50)4.6 out of 5
Provide simple and efficient customer interactions with Laiye's chatbot and conversational AI platform.
Categories in common with IBM watsonx Assistant:
• Bot Platforms
• AI Agents
Reviewers say compared to IBM watsonx Assistant, ViaSay is:
Slower to reach roi
Better at support
Easier to do business with
See all ViaSay reviews
#9

Amazon Lex
By Amazon Web Services (AWS)
(37)4.2 out of 5
Amazon Lex is a service for building conversational interfaces into any application using voice and text.
Categories in common with IBM watsonx Assistant:
• Bot Platforms
Reviewers say compared to IBM watsonx Assistant, Amazon Lex is:
Slower to reach roi
Better at support
Better at meeting requirements
See all Amazon Lex reviews
#10

ChatBot
By Text
(21)4.4 out of 5
ChatBot is a bot framework for AI chat bot, designed to allow users to create a chatbot for any web service: LiveChat, Facebook Messenger, Slack, Kik, etc.
Categories in common with IBM watsonx Assistant:
• Bot Platforms
Reviewers say compared to IBM watsonx Assistant, ChatBot is:
Better at support
Easier to do business with
Easier to admin
See all ChatBot reviews

Sponsored
Customerly
(34)4.4 out of 5
Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.
Visit Website
Reviewers say compared to IBM watsonx Assistant, Customerly is:
Easier to do business with
Easier to admin
Better at support
Visit Website