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CR

Verified User in Retail

Enterprise (> 1000 emp.)

2/13/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Flexible Fulfilment "

5/5

What do you like best about IBM Sterling Order Management?

extensive controls to manage the producat Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

monolithic and need to more open sources Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

1/30/2017

"Review IBM "

3.5/5

What do you like best about IBM Sterling Order Management?

The best thing about this is that it is so easy to use. Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

I don't like the user interface too much anymore. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Sterling Order Management:

I would reccomend anyone to use this product, i would reccomend more training on this product to conirm. Review collected by and hosted on G2.com.

What problems is IBM Sterling Order Management solving and how is that benefiting you?

I use it to collaborate with the team on various projects, a great procect Review collected by and hosted on G2.com.

UR

Verified User in Retail

Enterprise (> 1000 emp.)

10/25/2016

"Order Management and Inventory Fulfillment Product"

4/5

What do you like best about IBM Sterling Order Management?

Great setup. The designers did a good job understanding the business process of order management, receipt of inventory as well as the many potential issues that come up can be easily understandable and dealt with quickly Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

Sometimes special case of a hold code/inventory issue hold up the product in a particular warehouse and takes additional time to figure out what the individual issue is. Possibly add a comment box /custom hold codes to allow for any circumstance to be recorded Review collected by and hosted on G2.com.

Recommendations to others considering IBM Sterling Order Management:

Maybe add comment boxes to particular circumstances where Review collected by and hosted on G2.com.

What problems is IBM Sterling Order Management solving and how is that benefiting you?

Fulfilling orders in a timely manner. Receiving/transferring inventory in a timely manner between multiple locations and warehouses. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Enterprise (> 1000 emp.)

3/22/2017

"IBM Order Management System"

4.5/5

What do you like best about IBM Sterling Order Management?

Adaptive framework, scalable on cutting edge technology. Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

Its slowness in pushing out latest releases Review collected by and hosted on G2.com.

Response from Katie Devlin of IBM Sterling Order Management

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We greatly appreciate your feedback. The overall user experience is always a major focus for us and ensuring a more simplified user experience. Feedback like this is extremely helpful in bringing insights to the development team.

UL

Verified User in Luxury Goods & Jewelry

Enterprise (> 1000 emp.)

3/21/2017

"ibm oms"

4.5/5

What do you like best about IBM Sterling Order Management?

the product is a great robust mature product Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

because of product nature, limited skilled resources Review collected by and hosted on G2.com.

Response from Katie Devlin of IBM Sterling Order Management

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Thank you for providing your positive feedback. We love to hear when our clients find value in a more simplified user experience. Feedback like this is extremely helpful in bringing insights to the team.

CI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

1/18/2016

"Product for large business organization which includes complex business logic"

4.5/5

What do you like best about IBM Sterling Order Management?

One product for whole enterprise management includes Inventory,Order management,Catalog Management,Returns everything we can thing of with respect to a business.Well suited for large enterprises who has to deal with complex business logic. Multi store fronts or multiple buyer and seller organization.

I like how it controls very complex logic just by creating one simple rule or by checking or adding some attributes in the existing pipeline. Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

I dislike the fact of Sterling commerce being very heavy product.Installing this requires large memory and maintenance of the product is also difficult.

Comes with a rich client platform which again consume large space and not really very fast responsive.

Sterling commerce is complex solution involves lot of complex rules and installation cycles.

Costing for the product is real high. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Sterling Order Management:

I will recommend this product for organization with good budget and very complex business model to follow. You should have a good number of business logic involved in your business process like multiple shipment , order with large number of items of different categories, Product+ service orders,up selling and cross selling etc. Review collected by and hosted on G2.com.

What problems is IBM Sterling Order Management solving and how is that benefiting you?

Solving almost all kind of retail business problems like optimization of cost, transportation. Order management life cycle from adding an item to the cart till payment process there are lot many backend business logic that needs to be validated can be performed through sterling product suite.Return management is also another part of the product which can be implemented for an organization. Review collected by and hosted on G2.com.