I found it quite productive, especially in terms of prompting managers to think about the processes in their areas that can be automated. Furthermore, the possibility of taking on more activities without increasing the number of employees and the reduction of errors in the various automated processes are extremely relevant to the process. Review collected by and hosted on G2.com.

I am concerned about the maintenance of these robots. As long as the developer is "among us," it's fine, but from the moment there is a change of personnel, I have seen RPA processes get lost because the professional who took over the position couldn't establish the same line of reasoning as the original developer. Review collected by and hosted on G2.com.

The available tools and support are excellent, which gives us confidence in our automations. Review collected by and hosted on G2.com.

The names of the tools are a bit confusing and documentation is missing for some tools. Review collected by and hosted on G2.com.

AI and cognitive services provides AI capabilities and advantage over other tool to enhance thr capabilities of intelligency Review collected by and hosted on G2.com.

Intial set is time consuming and costing seems on upper side in comparison to other similar kind of tool in market Review collected by and hosted on G2.com.

I consider that the main gain is related to the time of the analysts involved with the demand; they have more time to actually analyze and create action plans, instead of doing manual work that is often repeated in the same way every day. Review collected by and hosted on G2.com.

As I am an analyst and cell leader, I make the automation request to another sector, for this reason I have no complaints so far. Review collected by and hosted on G2.com.

The system has many features, and they are easy to use. Our project trained people without IT experience, business users, and it was very smooth. Having a good understanding of logic makes it easy. Review collected by and hosted on G2.com.

There are few, today it serves us completely. A tedious part is the version update on the production machines, as the versions often released are not the clearest. Review collected by and hosted on G2.com.

I have been working with IBM RPA for more than 1 year, and the good things I can highlight are:

• Great adaptability of the RPA Studio when developing bots. Having both the drag-and-drop option and the option to "write" the code makes it easy to start programming. Personally, the drag-and-drop bothers me a bit, so I feel more comfortable writing code.

• Multiple integrations with programs. I find it faster to automate SAP with IBM RPA than with other tools.

• The website for managing the tool seems very convenient to me. The dashboard, bot schedules, etc.

• Very good support area from IBM with the tool. They have always been very willing to answer my questions and are active in their work. Review collected by and hosted on G2.com.

I have been working with IBM RPA for more than 1 year, and the bad things I can highlight are:

• The installation of the tool has brought me several problems. I had to request assistance from support to complete it, because things like the Vault or bot programming were not working. The assistance I received was good.

• The documentation of the tool is unclear on some of its pages. One reads the documentation but still has doubts. It doesn't happen with all chapters of its documentation, but it does with some.

• I find the way the tool focuses on sales to be not very intuitive. You have to take extra steps compared to other automation tools. Review collected by and hosted on G2.com.

I liked the development part, I found the studio to be a very interactive and easy tool for developing RPA. The recorder part is also nice and helps in identifying elements. Review collected by and hosted on G2.com.

I did not like the tenant, the scheduler is confusing and does not stop when we deactivate it, the robot continues to execute anyway. Another thing I did not like was the recognition of system elements like SAP, IBM does not recognize some of the main buttons of SAP, to work around this we had to use SAP's own script. Another thing that I think should be simpler is the configuration of security keys, the installation is confusing and you still have to install a certificate on the machine. Review collected by and hosted on G2.com.

The names of the tools are very intuitive, making it easier to create scripts and learn the tool. With this, we were able to automate some processes that previously took a lot of time to execute.

Even without much programming knowledge, I was able to learn how to use the tool (IBM RPA Studio) fairly quickly. Review collected by and hosted on G2.com.

The documentation on the IBM site is not very weak. The explanations are not clear for the user/developer.

And the courses on the IBM site are not available in Portuguese, making it difficult for those who do not have knowledge of English to learn. Review collected by and hosted on G2.com.

It is a simple platform with a low learning curve. The development of automation is quick and practical, as almost everything needed for end-to-end automation is already available on the platform, without the need for additional package installation. A variety of commands make automation practical. Review collected by and hosted on G2.com.

Some versions had updates where something didn't go as expected and some things that used to work stopped functioning. The release of APIs for communication with the repository is something that would bring a very significant benefit to the platform. Improve task scheduling by having more options. Review collected by and hosted on G2.com.

Reading documents with the OCR function will be the most important item compared to other tools on the market. Review collected by and hosted on G2.com.

There are many limitations in the tool, what is most lacking is the automation of Google and Microsoft (Online) spreadsheets. We have to make a very great development effort to automate this feature. Review collected by and hosted on G2.com.