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IBM Process Mining Reviews & Product Details

JA
Mid-Market(51-1000 emp.)
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Verified Current User
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What do you like best about IBM Process Mining?

Powerful tool to help visualize processes and identify where this process can be improved and/or automated. Helping to reduce costs or increase productivity. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Sometimes the processes are not automated in the best way, meaning the person responsible for using the tool should contribute and also conduct this analysis to avoid problems. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

IBM Process Mining helps in the identification of processes, making it possible to improve documentation, enhance business efficiency, and identify potential automations. This increases business efficiency and may also reduce costs. Review collected by and hosted on G2.com.

IBM Process Mining Overview

What is IBM Process Mining?

IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks. Powered by advanced AI and process intelligence, it delivers prescriptive recommendations that align with your goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation. Why IBM Process Mining? - AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter, data-backed decisions - 360° process visibility: Get a transparent, data-driven view of your entire operations. Eliminate guesswork with precise insights into how your processes actually function - Process simulation: Test potential process changes in a simulated environment before implementation. IBM Process Mining allows you to explore various improvement scenarios and understand their impact, helping you make risk-free decisions - Continuous KPI monitoring and alerts: Stay on top of key performance indicators with automated, customizable alerts that help you track issues before they escalate. Tailor KPIs to your industry-specific needs or align them with your internal metrics - Compliance and risk management: Stay ahead of evolving regulations with automated compliance tracking. Minimize manual efforts and reduce operational risks with a system that continuously monitors and updates your compliance status. IBM Process Mining has helped organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining. For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort. IBM Process Mining is also available via the AWS Marketplace.

IBM Process Mining Details
Languages Supported
Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)
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Product Description

IBM Process Mining enables organizations to identify the business processes that may benefit most from automation by using business system data to create and visualize an end-to-end process to uncover derivations, bottlenecks and inefficiencies that are hidden in business processes.

How do you position yourself against your competitors?

IBM Process Mining transforms business operations with process intelligence, prescriptive recommendations, and process simulation. It offers a complete view of your processes through a dynamic digital twin, empowering smarter decisions, bigger impact, and all at an accessible cost.

AI-driven insights
Get clear, actionable recommendations tailored to your goals, helping you focus on improvements that drive faster, better results.

Process simulation
Test process changes before implementation to understand their effect on KPIs and downstream activities. Simulate future scenarios to reduce risk and make smarter decisions.

Task mining
Combine task and process mining for deeper insights into daily operations. Uncover hidden inefficiencies by capturing human interactions, improving processes at every level.

Continuous monitoring and analytics
With automated notifications and KPI tracking, IBM Process Mining drives sustained efficiency and compliance.

Accessible and scalable
IBM Process Mining simplifies process analysis for everyone while supporting hybrid and multi-cloud environments for greater flexibility.


Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,096 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
Phone
1-866-277-7488
Total Revenue (USD mm)
$73,621
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.


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Recent IBM Process Mining Reviews

Verified User
C
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Hidden Champion in the Process Mining World"
The simplicity! It is a very low learning curve getting to work with IBM Process Mining. The second advantage is, that the ETL is not inherit ...
Krunal K.
KK
Krunal K.Enterprise (> 1000 emp.)
4.0 out of 5
"Fast and Simple"
The most important thing is the efficiency with which i can get the insights. This serves as best alternative to in demand high priced analytical t...
Ved Prakash S.
VS
Ved Prakash S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy analysis with IBM process mining"
Easy to find the event loga nd Visualization.
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IBM Process Mining Media

IBM Process Mining Demo - Process discovery
Automatically discover your end-to-end process with visualisations that provide quick analysis on process performance and the associated times and costs.
IBM Process Mining Demo - Customized KPIs
Locate the best process performance in lead time and costs related to both standard and customised KPIs of running processes to understand where automation will make the biggest impact.
IBM Process Mining Demo - Conformance checking
Compare the discovered process with a reference process model to locate deviations and their costs, frequency and root cause for targeted fixes.
IBM Process Mining Demo - Automation recommendations
RPA Candidates recommends the activities to automated based on ROI and the desired automation level.
IBM Process Mining Demo - Process simulation
Run simulations comparing as-is and what-if processes to calculate ROI of automation initiatives.
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154 out of 155 Total Reviews for IBM Process Mining

4.7 out of 5
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IBM Process Mining Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for IBM Process MiningQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Lisa H.
LH
Head Of Information Technology
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about IBM Process Mining?

I like this tool because it is easy to understand, for professionals in marketing areas it is ideal since it helps to ensure that when creating campaigns they are geared towards what they really require, it has an identification system or so-called bottleneck, and it is also Quite useful when it comes to monitoring, helping to take the company to a new area, the interface is fast so it does not require more time and its integration system is quite extensive Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

The tool has more notable features than disadvantages or bad functions, but it is important to remember that it is a tool for professionals who have worked with a similar tool since it can be somewhat complicated for some, and it does not have much customization. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

It allows us to improve as a company and as professionals in areas that improve our business processes, it is good for monitoring and allowing us to carry out more precise analyses, we also integrate it with business tools and it has not involved a considerable additional expense, on the contrary it has allowed us to reduce costs and increase our business operations Review collected by and hosted on G2.com.

Maria B.
MB
Sales and marketing specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Process Mining?

I like it because it is a tool that adapts to current business process standards, greatly facilitates segmentation thanks to its bottleneck system, and also has automation processes to increase operational efficiency when working with large quantities of information, the interface of this tool is not complicated or heavy when it comes to integrating with other tools necessary for each management, and it also understands that times change so it constantly performs updates that I consider are necessary in any similar tool Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Personally and professionally, the tool has been useful to me, I have not had problems with information loading, management or security, which are key points for my operations, it is safe and quick to handle, but it will also depend on what the company requires. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

We have required it mainly for its automation system in areas of electronic marketing, since it ranges from prediction to a system that analyzes large databases and makes decision making much shorter and faster, it is quite good for analyzing patterns and improve responses to any event as professionals Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Process Mining?

The simplicity!

It is a very low learning curve getting to work with IBM Process Mining.

The second advantage is, that the ETL is not inherit bound to the product. You can use your own ETL tool for getting the data into ProcessMining Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

The analytics part is not the best.

We need more effective analytics features such as custom dashboard monitoring. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

getting an idea of how the process flows in huge process management projects.

and monitoring of process automation workflows. Placing an KPI Monitor to get informed when a clipp level has been passed. Review collected by and hosted on G2.com.

Krunal K.
KK
Data Science Consultant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
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(Original )Information
What do you like best about IBM Process Mining?

The most important thing is the efficiency with which i can get the insights. This serves as best alternative to in demand high priced analytical tools. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

More functionalities can be added along with AI integration. The software is in right direction Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

It is currently helping us solve CRM use case with faster customer complaint resolution rates Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about IBM Process Mining?

What I love most about IBM Process Mining is how it gives me a clear view of our marketing processes. The intuitive interface and powerful analytics help me quickly identify any bottlenecks or inefficiencies. It integrates smoothly with our existing data sources, allowing for deep dives into our campaigns. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

While IBM Process Mining is fantastic, it does have a learning curve. It can be a bit daunting at first, especially if you’re not very technical. Setting it up and integrating it with our current systems took some time and effort. Additionally, the cost can be a bit high, which might be a concern for smaller marketing teams or agencies. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

IBM Process Mining helps us tackle inefficiencies in our marketing workflows. It provides clear insights and visual maps of our processes, making it easy to see where we're wasting time and resources. This streamlines our operations, saves money, and boosts productivity. Additionally, the ability to simulate changes and predict outcomes helps us make smarter, data-driven decisions, improving our overall marketing performance. Review collected by and hosted on G2.com.

Adarsh K.
AK
Chief Executive Officer
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about IBM Process Mining?

The best part of the IBM process mining is the UI and the experience where we could make better data driven decisions and improve our business workflows. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Overall experience is good, the only thing that I disliked is its bit complex for new users and beginner level documentation should be helpful. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

It is helping us to make data driven decision and have multiple data at one place. Also we could design informed and collaborative workflows for our business. Review collected by and hosted on G2.com.

GS
Associate Lead Market Research
Enterprise(> 1000 emp.)
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Review source: G2 invite
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What do you like best about IBM Process Mining?

With the help of algorithms if will gives a valuable data for better understanding. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

The software cost is little bit expensive. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

There is lots of unstructured data we all have with the help of IBM process mining we will get structured data as we need. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about IBM Process Mining?

I love how easy it was to get started with Process Mining. Integration went smoothly. I still remember the transitional period and how I was apprehensive initially. However, getting started so was easy and I especially love the fluid UI. Unlike most of enterprise solutions, Process Mining was really easy to get started. All the essential information like my charts were very easy to visualize. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Not much expect that it was a little harder for us to justify the cost of procuring the solution. That's the only downside we would love to be addressed in the future. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

We have a lot of data being generated through multiple systems. The volume of data is so huge that it's not possible to get insights about customer behaviours and spending patterns conveniently. This is where IBM Process Mining comes into play. We have integrated it with our custom CRM solution and it made getting the overall sumarized view quite effortless. Review collected by and hosted on G2.com.

Sanjaya P.
SP
University Lecturer
Small-Business(50 or fewer emp.)
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Review source: G2 invite
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What do you like best about IBM Process Mining?

The best feature in IMB process mining is the real time process for bussiness insight so it's really easy of implemetation. Because of that it will lead significant cost savings. IMB Process Mining can help my customer to reduce wait times. I also like automatically process from this software. The customer support also very helpfull to maintain connection between us as a user. Really easy integration also big help for this application Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

for the first downside of this application for sure is cost/fee. So many small businesses cannot afford of this additional fee. And also for the not-experienced user to use this application is very complicated. Because of that we need to invest some money to invite a well organized people to use this application and give training about this application. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

real-time process for insight to help me to automate processes. Review collected by and hosted on G2.com.

Akshay R.
AR
Technical Recruiter
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
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What do you like best about IBM Process Mining?

It process real time insight and very easy to implement that's why it is cost saving and it reduce waiting period and integration is also easy Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Small business can not afford it's fee easily to use this application we have to give training to our employees Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

This is a real time process for insight and helped me a lot in automate and give accurate result Review collected by and hosted on G2.com.