IBM Maximo IT Pros and Cons

The best thing I like about this tool is that it helps businesses manage their IT help desk operations. Its improved IT service desk efficiency, ease of use , integration, implementation and quality are the major points that can be considered as most liked thing about IBM control desk. Review collected by and hosted on G2.com.

There is not any major thing which I dislike but one thing I can say is that it provide limited customisation and there can be performance issue also. Review collected by and hosted on G2.com.

Services provided by IBM Control Desk are mind blowing. It makes work so easy. It has several management features. They have a very supportive customer service. Review collected by and hosted on G2.com.

There are few management features which are not frequently used. More the feature more it will become difficult to understand for a begginer. Review collected by and hosted on G2.com.

The onboarding process went off great. I could not have asked for a better group of people. Review collected by and hosted on G2.com.

So far I have not found anything that I did not like with IBM Control Desk. I do think it would be helpful if IBM was more transparent with their services. Review collected by and hosted on G2.com.

It provides a centralised space for managing services and software. It makes click to use easy for the user which I feel is theost important aspect of IBM Control Desk Review collected by and hosted on G2.com.

Sometimes I feel the IBM Control Desk does not make the right recommendations to the users which can be improved Review collected by and hosted on G2.com.

Helps costomer to optimize the assets and maximise the return on investment Review collected by and hosted on G2.com.

It would be better for giving more customizing tools while increasing the performance. Review collected by and hosted on G2.com.

Easy to use and highly customizable along with the powerful workflow that helps automate processes and improves efficiency. Review collected by and hosted on G2.com.

Has limited reporting capabilities and sometimes difficult to migrate from other ITSM systems Review collected by and hosted on G2.com.

The versatility of IBM Control Desk stands out, seamlessly unifying IT service management with robust control features for comprehensive and efficient solution. Review collected by and hosted on G2.com.

While IBM Control Desk is powerful, its initial setup complexity and learning curve be challenging for new users. Review collected by and hosted on G2.com.

It enhances our day, to day productivity anf surpasses our solution. We havent encountered any issues. Review collected by and hosted on G2.com.

The softwares porting and integration capabilities fall short of expectations. This poses limitations, in managing operations involving vendors. Review collected by and hosted on G2.com.

Great integration and multiple functions availability Review collected by and hosted on G2.com.

GUI needs some impovements to look better Review collected by and hosted on G2.com.

IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases Review collected by and hosted on G2.com.

Reporting is not good,old tool and not an ESM Review collected by and hosted on G2.com.