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IBM Maximo IT
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IBM Maximo IT
By IBM
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4.1 out of 5 stars
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IBM Maximo IT Reviews & Product Details

Editadmin
Verified User in Computer & Network Security
CC
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What do you like best about IBM Maximo IT?

Helps managing multivendor multicloud environment, Saas Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

Connectivity is what bothers, can be much more robust for saas apps Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

Saas connectivity Review collected by and hosted on G2.com.

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IBM Maximo IT Overview

Editedit
What is IBM Maximo IT?

IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems. Rapid improvement to these end-to-end systems while minimizing service disruptions is at the very heart of business competitiveness, and the Control Desk solution. Enterprise Service Management (ESM) is the practice of applying IT practices to enterprise Line of Business (LOB) services to improve their performance, efficiency, and ability to change without disruptions. ESM establishes common processes, roles, terminology, and practices to holistically manage the physical and digital worlds, while Control Desk enables the business to deliver ESM. IBM Maximo IT capabilities (coupled with the Maximo Application Suite), enables unified ESM for improved support of IT/OT convergence (HW, SW, device tracking and firmware). Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change across the enterprise. Reduce help desk calls The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff. Improve first call resolutions IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information. Reduce outages Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.

IBM Maximo IT Details
Discussions
IBM Maximo IT Community
Languages Supported
Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Rapid expansion of information technology has transformed the way organizations create value. Yet as users and the infrastructure grow to take advantage of the automation and insights IT delivers, managing the resulting multivendor, multiplatform environment becomes an increasingly complex task. IBM® Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It reduces costs and increases satisfaction through user friendly self-service, automated service management and seamlessly-integrated, best-practice based service desk capabilities.

Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,096 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
Phone
1-866-277-7488
Total Revenue (USD mm)
$73,621
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

MB
Overview Provided by:
Melody Bienfang

Recent IBM Maximo IT Reviews

Verified User
C
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Fair experience with IBM Control desk"
Helps managing multivendor multicloud environment, Saas
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"IBM CONTROL DESK-A BOON TO CONTROL AND CO-ORDINATE"
It provides a centralised space for managing services and software. It makes click to use easy for the user which I feel is theost important aspect...
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"IBM Control Desk: Orchestrating Efficiency and Control"
The versatility of IBM Control Desk stands out, seamlessly unifying IT service management with robust control features for comprehensive and effici...
Read more

IBM Maximo IT Pricing

Concurrent users
$315.00
IBM Control Desk + Service Provider
$315.00
Authorized users
$105.00
30-day free trial
$0.00
See all 4 IBM Maximo IT pricing levels
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IBM Maximo IT Media

IBM Maximo IT Demo - Service Insights Dashboard
As an agent or SRE you can see all your work and success in one place. Ensuring Service reliability.
IBM Maximo IT Demo - Self Serve application
Self Serve application new layout and features, designed for excellent user experience, and ticket deflection.
IBM Maximo IT Demo - Self Serve Mobile
Ensure user can reach you even if their laptop cannot. Mobile responsive app ensures user a seamless and easy to use experience.
IBM Maximo IT Demo - Self Serve
Reach help wherever you are.
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15 out of 16 Total Reviews for IBM Maximo IT

4.1 out of 5
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15 out of 16 Total Reviews for IBM Maximo IT
4.1 out of 5
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15 out of 16 Total Reviews for IBM Maximo IT
4.1 out of 5
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IBM Maximo IT Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Varun U.
VU
Associate Software Developer
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about IBM Maximo IT?

The best thing I like about this tool is that it helps businesses manage their IT help desk operations. Its improved IT service desk efficiency, ease of use , integration, implementation and quality are the major points that can be considered as most liked thing about IBM control desk. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

There is not any major thing which I dislike but one thing I can say is that it provide limited customisation and there can be performance issue also. Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

It helps businesses address a wide range of challenges related to managing and delivering IT service. Also lack of performance into IT service lead to switch to this tool. Review collected by and hosted on G2.com.

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Heli J.
HJ
Software Developer
Computer Software
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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What do you like best about IBM Maximo IT?

Services provided by IBM Control Desk are mind blowing. It makes work so easy. It has several management features. They have a very supportive customer service. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

There are few management features which are not frequently used. More the feature more it will become difficult to understand for a begginer. Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

IBM Control Desk performs amazingly well when it comes to management. We often have to make changes in data which is now very easy with the help of IBM Control Desk. As an IT person, I use it a lot to manage my assests. Review collected by and hosted on G2.com.

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Bryan R.
BR
Mid-Market(51-1000 emp.)
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What do you like best about IBM Maximo IT?

The onboarding process went off great. I could not have asked for a better group of people. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

So far I have not found anything that I did not like with IBM Control Desk. I do think it would be helpful if IBM was more transparent with their services. Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

I am able to manage our network which gives us a passing grade for the Federal Trade Commission. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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What do you like best about IBM Maximo IT?

It provides a centralised space for managing services and software. It makes click to use easy for the user which I feel is theost important aspect of IBM Control Desk Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

Sometimes I feel the IBM Control Desk does not make the right recommendations to the users which can be improved Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

IBM Control Desk helps me in managing the services and tools at one place. This helps in resolving customer queries quickly as we have a centralized repository Review collected by and hosted on G2.com.

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Mayank K.
MK
Senior System Engineer
Small-Business(50 or fewer emp.)
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What do you like best about IBM Maximo IT?

Helps costomer to optimize the assets and maximise the return on investment Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

It would be better for giving more customizing tools while increasing the performance. Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

It helps businesses to managing and delivering IT service . One thing meed to address is to lack of performance into IT service lead to switch to this tool. Review collected by and hosted on G2.com.

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Anshul G.
AG
Talent Success Specialist
Mid-Market(51-1000 emp.)
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What do you like best about IBM Maximo IT?

Easy to use and highly customizable along with the powerful workflow that helps automate processes and improves efficiency. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

Has limited reporting capabilities and sometimes difficult to migrate from other ITSM systems Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

Helps automate recruitment process and improved tracking candidates and increased collaboration Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Review source: G2 invite
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What do you like best about IBM Maximo IT?

The versatility of IBM Control Desk stands out, seamlessly unifying IT service management with robust control features for comprehensive and efficient solution. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

While IBM Control Desk is powerful, its initial setup complexity and learning curve be challenging for new users. Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

IBM Control Desk efficiently resolves IT Service Management challenges, streamlining processes and enhancing organizational productivity, resulting in a more agile and responsive business environment Review collected by and hosted on G2.com.

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RL
CEO
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Maximo IT?

It enhances our day, to day productivity anf surpasses our solution. We havent encountered any issues. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

The softwares porting and integration capabilities fall short of expectations. This poses limitations, in managing operations involving vendors. Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

IBM Control Desk has successfully tackled our business challenges. It has streamlined our workflows boosted productivity and provided customer support. The product has surpassed all our expectations Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Maximo IT?

Great integration and multiple functions availability Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

GUI needs some impovements to look better Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

Management of all aspect of service desk Review collected by and hosted on G2.com.

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RB
Senior Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Maximo IT?

IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

Reporting is not good,old tool and not an ESM Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

Helps managing multi vendor and multi tool Review collected by and hosted on G2.com.

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