Top Rated i-Tech Support, Inc. Alternatives
Response time! They go out of their way to respond and assist you quickly. They are great at quickly identifying the problem and fixing it or providing the info for you to handle it yourself. Review collected by and hosted on G2.com.
Nothing. A great company and team to work with! Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for i-Tech Support, Inc.
Overall Review Sentiment for i-Tech Support, Inc.
Log in to view review sentiment.
They always get back to us in a timely manner. Their email ticketing system is very easy to use and contact them when needed. They made our Acumatica implemetation very easy and smooth. Each member of the team that we have came in contact with are very plesant and easy to work with. Review collected by and hosted on G2.com.
At this time there is nothing that we dislike about i-Tech. Review collected by and hosted on G2.com.
I enjoyed working with Joe Augello on the CRM project. It was nice to have one point of contact to help us with the CRM upgrade. Joe was patient when our team had scheduling conflicts and when we weren't sure how to proceed. He explained things clearly and with attention to detail. Review collected by and hosted on G2.com.
I did not have any dislikes about working with i-Tech Support on our CRM project. Review collected by and hosted on G2.com.
I-Tech has helped us identify the right software solution for your needs.They continually work with us to customize the software to meet our specific requirements.
They provide excellen training and support to our team so that they could use the software effectively. They are responsive to our questions and concerns throughout the implementation process.
They went the extra mile to ensure that the implementation was successful. Review collected by and hosted on G2.com.
I don't have anything bad at all to say about i-Tech Review collected by and hosted on G2.com.
I like the accessibility and helpfulness of the i-Tech Support team the best. We can email any questions to the team and count on a quick turnaround. This might sound simple, but I've worked with other software providers and "support teams", and the experience was anything but pleasant. The i-Tech Support team feels more like a partnership than a third-party service provider. In today's world, it sometimes seems that customer service is lacking, but the i-Tech Support team truly does set the bar high. Review collected by and hosted on G2.com.
Based on our company's needs at this time and how we utilize the i-Tech Support team, there aren't any current dislikes or negatives to note. Review collected by and hosted on G2.com.
The diligent, holistic approach to solving our problems as efficiently as possible. They are dedicated to the successful use of their products for the benefit of our business. They go the extra mile. Review collected by and hosted on G2.com.
There is nothing to dislike about I-tech. The whole team is as honest and committed to your company as possible. They go the extra mile. I can say that there is a reasonable amount of education required to fully leverage the software we are using from them and that you should budget for that continuing education. Review collected by and hosted on G2.com.
Very responsive and have been extremely patient and helpful throughout the entire process. Every team member is very knowledgeable about the system and been flexible in helping us with some of our specific requirements. Review collected by and hosted on G2.com.
No real downside or dislikes. If I had to mention one thing, it would just be if we had someone local in our market for onsite assistance that didn't require travel. Review collected by and hosted on G2.com.
They are responsive and able to assist when issues/questions arise. They are also very helpful in guding us on the system capabilities and needs for our business. Review collected by and hosted on G2.com.
Occasionally we need to re-submit or have additional discussions with other team members on systems matters before we are able to get a resolution. Review collected by and hosted on G2.com.
i-Tech’s CEO had previously run a large fence manufacturer and completely understood our business. This helped us configure Acumatica the just way we needed it and get up and running fast. The i-Tech team all the way up to the CEO are extremely accessible to us. If we have any issues, i-Tech resolves them quickly. Picking an experienced implementation partner is as important in picking the right software solution. i-Tech is a very family-oriented group that cares about our success. We found their team more than knowledgeable in the areas we needed, and in programming and customizations. We had many supply chain challenges are still dealing with those and this solution and team were the right fit. Review collected by and hosted on G2.com.
Acumaticas strong upward growth does not allow for many relationships to be built inside of their organization Review collected by and hosted on G2.com.
