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I'm working closely with a few departments around automating processes - in this case with IT, Customer Success and Marketing. All of them are satisfied with it.
Our IT team was very positive about the AI assistants' deployment, as it was smooth compared to other projects we're used to. For the customer facing teams, Hyro were so helpful in freeing up agents from the tasks they wanted to automate and we're already seeing the improvement in minutes recovered. Review collected by and hosted on G2.com.
What's to dislike? :) We've been using their voice solutions for our call operations, but I am already hoping to expand and include some of their web solutions to help our HR team internally. Review collected by and hosted on G2.com.
19 out of 20 Total Reviews for Hyro
Overall Review Sentiment for Hyro
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We were considering a few different vendors in conversational AI, and ultimately were impressed by the idea of not having to build out each conversational flow (like with Drift, Kore, etc). Hyro didn't disappoint; I didn't have to expend resources to have my team learn conversation design, and the lead generation and qualification use cases (out of the box) worked well. Fast forward three months, and we're handling 27% more conversations with leads that interact with us on the website than before. Conversion rates are up too. Review collected by and hosted on G2.com.
The internal dashboard could use a few UI/UX fixes, I'm sure these are growing pains of a startup, but hopefully, the next version will make it smoother to extract data. Review collected by and hosted on G2.com.
As a marketer, I've had my share of chatbots and automated voice disappointments in the past... this is a completely different level. I love the way you don't have to invest way too much time and effort in building your website chat and quickly implement it. The fact my team doesn't have to constantly add more and more scenarios because of Hyro's tech is incredible. They're a true disruptor in the industry. They also have good reporting which I use quite frequently. Review collected by and hosted on G2.com.
Not necessarily sure I would use the word "dislike", but there is certainly room for more integrations with other martech tools. They do integrate well with Salesforce, which is crucial. Review collected by and hosted on G2.com.
Finally, a virtual assistant that's good! We needed an interface for our website to drive traffic to conversion. While we could've built something simple in-house, this was by far the best approach as Hyro's pricing is competitive compared to the 6-18 months of dev time required to actually build and train models that would allow for sophisticated customer support use cases.
Conversion rates have been similar to live agents using Intercom, which is wild when considering that it's end-to-end automation here. Impressed by the natural language understanding but not blown away, the industry still has ways to go—all in all, great product. Review collected by and hosted on G2.com.
Plug and play is excellent, but I'd like the ability to drag and drop different skills and integrations similar to Zapier, etc Review collected by and hosted on G2.com.
We never had to write any sort of scripted flow for our AI assistant, at no point whatsoever. It was all done through natural language. At a previous company when I had a similar project with bots, it was about building the different scenarios for the bot manually. Such a huge difference.
On top of that, we get great insights that we share with our marketing and operations teams. We go back to the insights dashboard many times and it helps us to be more data-driven. Review collected by and hosted on G2.com.
Not too many complaints since starting working with Hyro. Sometimes, changes you make in the assistant are under review a bit too long, but it's not a major issue. Review collected by and hosted on G2.com.
I'm very happy we chose to go with Hyro when we were looking for conversational AI vendors, especially as we chose them over some more so-called established names. The fact that they cover all conversation channels convinced me.
Personally, their conversational analytics are very useful, and their customized dashboard is one of the things I like to look at with our business operations and growth teams. Review collected by and hosted on G2.com.
The only negative feedback I got from the team so far is that it is only available in English. That would have been very useful for us in other markets outside the US. Review collected by and hosted on G2.com.
Their solution for lead generation and scheduling. It saves us a lot of time in booking meetings with their automation, and people hardly recognise it's an AI solution, because the experience is great. Review collected by and hosted on G2.com.
Waiting for more integrations, mainly. The key ones are there, like Salesforce, so I'm pretty satisfied that leads are created and updated automatically, but ideally I'd like direct integration with our internal ticketing system, project management tool and more. Review collected by and hosted on G2.com.
Hyro's AI assistants and conversational analytics have really become an important part of the tech stack we use to optimize our engagement and to improve conversion rates. It's now a go-to place for many of us in the marketing team to understand the missing parts of our prospects' and customers' journeys. Review collected by and hosted on G2.com.
Not much, to be honest. They're quite a small, new start up and they keep working on adding more crucial integrations which are still not available, but they are flexible and extremely responsive to our needs. Review collected by and hosted on G2.com.
We signed with Hyro almost 10 months ago and we're extremely satisfied. The ease of use and quick set up of the solution is what really stood out for me during the onboarding, we were able to start using it both for the website and phones in less than a week!
Our main worry was that any AI-based tool would eventually eat up our teams' time. It's what usually happens with some SaaS tools. It wasn't the case here, Hyro actually really helped our employees to become more efficient and not to worry too much about some of the repetitive tasks, with either prospects or customers. Review collected by and hosted on G2.com.
Nothing! My experience with chatbots has been very poor - you either had to wait ages to "train the AI" or you had to manually update and edit the bot every single day. It's just not the case with Hyro! We don't have to set a chat sequence for every single scenario and their product can understand different utterances so we don't spend that much time editing. Review collected by and hosted on G2.com.
The onboarding and time to deploy, both in voice and chat. It was so quick to go live, with so little heavy lifting, our team was delighted with this plug and play approach.
In addition, I love their analytics dashboard, very customized and helps us to better understand our engagement with clear metrics. Review collected by and hosted on G2.com.
I guess the UI could do with some small improvements. In terms of the experience, they can learn a lot from UI's like Intercom's for example. Review collected by and hosted on G2.com.
We found a way to scale up processes with Hyro and reduce costs using their AI assistants, and our field agents are definitely happy with it. It was also pretty quick to see value, and that's one of their strengths. Review collected by and hosted on G2.com.
Not really something to dislike when we're seeing every KPI around costs & efficiency improve, right? :) Review collected by and hosted on G2.com.
