What I like best about Huntress Managed EDR is its strong threat detection combined with human-led analysis, delivering clear, actionable insights and rapid response without overwhelming noise or complexity. Review collected by and hosted on G2.com.

What I dislike about Huntress Managed EDR is the limited customization and occasional delays in alert visibility, which can make it harder to fine-tune responses for more complex or highly specific environments. Review collected by and hosted on G2.com.

I like the automated notifications in Huntress Managed EDR, which can be set to email our service desk, creating tickets. I like that it will remediate most things automatically, which means we only have to double-check that they were done or confirm. I also like that it will notify us to check services if they are not reporting properly. We find it comprehensive and good for managing Windows Defender. The initial setup is easy, as it integrated with our management tools and deploys automatically when setting up a lot of companies and sites. Review collected by and hosted on G2.com.

When there is a critical notification and the machine is isolated for investigation, there are no details on what was detected. If the investigation by Huntress finds that it was a false positive, the alert is closed, which also closes our ticketing system's ticket. There are zero details on what was flagged as a false positive. You do have the option to open a ticket immediately with the Huntress team to get details, and I've had to do that. Review collected by and hosted on G2.com.

Support has been consistency responsive and helpful with pulling logs and direction Review collected by and hosted on G2.com.

More detailed reports for ITDR when there has been a compromise Review collected by and hosted on G2.com.

Huntress' dedicated team has saved our clients from malicious attacks several times. Review collected by and hosted on G2.com.

The only thing we would ask for is a more detailed report in the monthly report Review collected by and hosted on G2.com.

It's proactive. It's a real threat happens to show up, it will take action and then notify me of what happened.

I also like the integration with O365. Review collected by and hosted on G2.com.

There has been a cople of instances of users using VPN and Huntress has suspended their access to email. I only knew about the VPN rule when the problem occured. It's a learning experience. I am new to Huntress, but they explained what to do. The thing that can be frustrating is that when the O365 is suspended, I have to go to MS Entra and reactivate the email. If Huntress automaticall suspends it, why cant I just click on a butting on Huntress to activated? For someone not familiar with all the Microsoft universe, it can be hauting. Review collected by and hosted on G2.com.

I really like the single pane of glass feature with other products, making it really nice to just see everything in one place. The user interface is super intuitive, and it's really easy to get ahold of someone if I need support with the embedded chat. Review collected by and hosted on G2.com.

I think one of the pieces I would like to see in the future is the ability to write custom rules and create groups to apply them to and such. Review collected by and hosted on G2.com.

I really appreciate the good support and find Huntress Managed EDR easy to use. It's responsive, and I value the detailed reports it provides. When I open up the portal, I can see incidents and get a full detailed report about who, what, when, where, why, and how, as well as the exact directory or location of the issue. This makes it easy for me to know everything about the incidents without feeling overwhelmed. I also like that it provides security templates to send to clients and integrates seamlessly with defenses like from the centralized SIEM antivirus and integration with Defender. Review collected by and hosted on G2.com.

I find the lack of an ignore button for incidents a bit bothersome. Also, I wish it wouldn't trigger ransomware alerts when someone simply moves emails. Review collected by and hosted on G2.com.

I like using Huntress Managed EDR as it keeps a watch over my client's machines. It notifies me of any issues and remediates them, which means I don't have to worry about infected machines since Huntress handles it for me. I appreciate the responsiveness and knowledge of their team. The initial setup was extremely simple with the provided script used with RMM. Review collected by and hosted on G2.com.

I'm very happy with the product as it is. Would be nice if it integrated with other than Defender. Review collected by and hosted on G2.com.

Enables us as an MSP to bring a trusted, managed security solution to our clients, its easy to onboard with Huntress and the support has been second to none. Onboarding and managing additional clients is seamless. When an incident is raised, and it needs further action by us or the client, the info and next steps detail is robust, a highly detailed. Review collected by and hosted on G2.com.

I dont think there are any dislikes as such. Perhaps the console could be a little easier to navigate, and maybe a quicker way to log in that keeps the appropriate levels of security? Review collected by and hosted on G2.com.

I find Huntress Managed EDR easy to use, and for the most part, it's pretty much set and forget, which means not a lot of overhead management is needed. I just kind of set it up, tell it what I need, and it does its job. This results in low time requirements for ongoing management. With a small team and a lot of users to support, having a system that doesn't require much time or extensive training to be effective is a big benefit for us. Review collected by and hosted on G2.com.

If we see an Unhealthy alert for Microsoft Defender, it's sometimes unclear what is causing the error and how to correct it Review collected by and hosted on G2.com.