I love the way that Human Interest makes things so simple. From set up to the administration of the account. As a business administrator there are always something on my never ending to do list. As a small nonprofit we can't offer many benefits to our employees, so when I got information from our payroll company Gusto about Human Interest I set up a meeting to speak with one of their representatives. All I had to do was profit them some information and they did the rest. When everything was set up, they called me and make sure that everything was going well. It has been a pleasure working with them. Review collected by and hosted on G2.com.

There is noting that come to mind right now. Review collected by and hosted on G2.com.

Partnership and integration with Gusto makes onboarding and paying employee / company contributions a seamless action. Review collected by and hosted on G2.com.

I don't like that after I sign in I'm required to do an identity verification with a code from my email AND on my phone. Triple verification is too much and is annoying. Review collected by and hosted on G2.com.

It was so simple to start our 401(k) retirement plan with Human Interest! I was so worried thinking it would be a confusing and difficult process and I was feeling intimidated at the thought of starting a plan for our employees. I was so pleasantly and gratefully wrong! Review collected by and hosted on G2.com.

I cannot think of a downside. Everything interaction has been a positive one. Review collected by and hosted on G2.com.

We recently changed to Human Interest and we have been very happy with the change. The response time has been great with any questions that I have and the online portal and access are far superior to what our prior company had. They integrate with our payroll provider (Paylocity) which made the process seemless for us once it was setup. Review collected by and hosted on G2.com.

I have not found negative about Human Interest yet since starting with them. We had one hiccup in the initial onboarding process with a mixup in start dates that had to be fixed and some items reversed but they worked well with us to get that corrected. Review collected by and hosted on G2.com.

I love how easy it is to set up and implement, making the initial use straightforward and simple. I appreciate the user-friendly web and app interfaces that make it very simple for people to log in and manage their money. The minimal and well-explained fees make cost management easy to understand. I also enjoy how seamlessly it integrates with other software like Gusto and Paylocity, working extremely well together. The overall performance of Human Interest is excellent, making it a great product. Review collected by and hosted on G2.com.

I don't know of anything that I dislike. Review collected by and hosted on G2.com.

The interface is super easy to use and follow. You can find all the reports you need. Also as the administrator it's easy to toggle between my personal account and my overall admin account for my business. Review collected by and hosted on G2.com.

I'm not happy with the performance of the funds we have access to in our HI 401k. They've underperformed compared to the market in general. I am also not a fan of the huge amount of fees I'm paying. Both HI and our third party advisor are taking large amounts out of my account each month. The fees for the plan are much cheaper than what I was paying to ADP to handle our 401k, but the individual fees are higher and it's giving me heartburn. Be sure to take a close look at your fees before you sign anything with this company. If you're not comfortable with them, push back until you're happy with where they're at. Review collected by and hosted on G2.com.

As a business owner, what I appreciate most about Human Interest is how simple they’ve made offering a professional, compliant 401(k) plan. The platform is easy to manage, integrates smoothly with payroll, and takes much of the administrative burden off our team. It allows us to provide a meaningful retirement benefit to our employees without adding complexity to our operations. The transparent pricing and responsive support also give me confidence that we’re doing right by our team while staying compliant and efficient. Review collected by and hosted on G2.com.

Overall the experience has been very good, but like any platform there are occasional learning curves when navigating plan details or making changes for the first time. Some processes can require support assistance to ensure everything is set up correctly. That said, their support team has been responsive and helpful whenever we’ve needed guidance. Review collected by and hosted on G2.com.

Relatively streamlined onboarding process. Lowest total plan cost to our company and employees, though there are several competitive options that may scale better and provide more features. Integrated with Gusto. Review collected by and hosted on G2.com.

Not enough available funds for my preference. I think they balance everything internally if you go with their recommended distribution but wish a target date QDIA were clearer (or available) on the employee end. It took a couple phone calls to make sure the funding was happening correctly. The fee structure won't let us scale well with them, but they are a good choice for how small we are. The marketing team felt like they skirted some of my rather technical questions (probably just didn't know). Review collected by and hosted on G2.com.

I like the dashboard; it's really nice. People usually answer pretty quick if I need something. The setup was actually amazing. I had Human Interest with a previous employer, and that's why I chose it for my own business. Review collected by and hosted on G2.com.

I don't really like that I can't easily make an extra payment on our 401(k) loan. It was a little bit stressful, and not really easy to figure out how to do it. When I reached out, I was told it would be added at the end, but it would have been nice to know that beforehand. It wasn't really clear to me how I could pay or not pay an extra loan payment. Review collected by and hosted on G2.com.

Transitioning from our previous 401k provider was so easy! Review collected by and hosted on G2.com.

Lack of dedicated customer support and challenging to toggle back and forth between Review collected by and hosted on G2.com.