I really like that Human Interest is very easy to use. It integrates seamlessly with Gusto, which is our paid payroll platform, and I've never had a single complaint from any of our employees. As a small business, seamless integrations are crucial for us, and the fact that Human Interest allows us to boost employee benefits with just a few clicks and a couple of calls is fantastic. The initial setup was incredibly smooth, a 10 out of 10. It makes our 401k management a lot easier and more streamlined. Review collected by and hosted on G2.com.

I think the only thing that could be improved is having a better announcement to the employees that their automatic contribution rate is what it is. For example, for us, it's 8%. A few employees are not maybe great at opening emails, so they were surprised to find out that it was 8% until we informed them, and then they just made adjustments to their allocation. Review collected by and hosted on G2.com.

I like the seamless onboarding with Human Interest. It makes it really easy for employees to sign up and get started. I also appreciate the reminder they sent me to renew, which was really helpful, and it was easy to renew. The initial setup was very easy. Review collected by and hosted on G2.com.

No dislikes, they’re very professional and easy to work with! Review collected by and hosted on G2.com.

I like that Human Interest makes communications simple, clear, and not too accountant-like. They don't bury me in emails and only tell me what they need, which I appreciate since I prefer simplicity. Human Interest takes care of the whole back end of retirement accounts for my employees, making it easy for me to manage. It also plugs into my Gusto payroll, which is convenient. Review collected by and hosted on G2.com.

I don't like that they allowed one of my employees to sign up using their work email, which became an issue when the employee left and lost access to their account. Review collected by and hosted on G2.com.

I really appreciate that I've been able to reach out to our account manager for any questions. The account managers we've had have been helpful and responsive. The initial setup was super easy because it was integrated with Gusto. Review collected by and hosted on G2.com.

There has been some confusion about the nature of our plan. For example, we are supposed to be on basic match starting in 2026, but it looks like the team from Human Interest is having trouble finding out why we're not on that plan currently. In general, 401k compliance can be a tricky and confusing thing. I think there's still room to improve how they communicate plan details, especially as they relate to compliance (top heavy testing, safe harbor, etc.). Review collected by and hosted on G2.com.

I really appreciate the phenomenal customer service from Human Interest. From my first call with the sales rep to the onboarding process, everything has been great. Their onboarding was smooth, with funds being transferred from our prior provider seamlessly. The educational materials on their website and the help from the implementation specialist in setting up our new account made us feel well taken care of and supported as we transitioned. Additionally, Human Interest's connection with our payroll software makes it easy for our employees to access the platform and manage their retirement funds effectively. Review collected by and hosted on G2.com.

We’ve been happy with everything so far! Review collected by and hosted on G2.com.

I really appreciate Human Interest for its vast offering ability and the diligence and speed in their communication. They have a huge list of investment offerings, more extensive than other shops I've looked into. The technology is easy to use, making this part of our platform the easiest to navigate. Human Interest also allowed us to seamlessly transfer and reallocate our employees' existing 401k loans and allocations, and they are incredibly fast, responsive, and easy to reach. The initial setup was incredibly easy, even converting our 401k in November, which can be tricky. Review collected by and hosted on G2.com.

At our old 401k platform, we could take out multiple loans up to a certain amount. At Human Interest, that is not the case. That's the only downside I've found this far. Review collected by and hosted on G2.com.

I like Human Interest for the ease of setting up and the ease of being able to contact people. The people who contacted me to set up Human Interest actually assisted with the whole process and walked me through thoroughly. This helped me, as the executive administrator, to not have a lot of work to do. Review collected by and hosted on G2.com.

The program used for billing to actually take money out isn't working well, as I haven't been able to contact them as easily. Review collected by and hosted on G2.com.

It's been easy to use, and a great resource for our staff Review collected by and hosted on G2.com.

Not that I dislike, but right now having a staff who left and their email is still their work email, it's been challenging try to get info on how to get her to change it (the link that the web says to contact doesn't go anywhere). We are working on it with our rep though. Review collected by and hosted on G2.com.

I like that it integrates with my payroll system and that it has a simple to access website. I appreciate that it allows for Roth IRA contributions by employees. Review collected by and hosted on G2.com.

Human Interest's payroll integration means that even though employees are immediately eligible for our 401k plan, they are not functionally able to enroll until after their first runs, meaning they miss out on a match. Additionally, I personally prefer to calculate my deductions by dollar figure and not by percentage, which is not a function that Human Interest offers. Review collected by and hosted on G2.com.

I like how Human Interest notifies employees about eligibility and handles contributions by taking them out of payroll and taking care of payment. Review collected by and hosted on G2.com.

I'm frustrated by the bait and switch on the cost. It was sold to me as no cost to employer via Gusto, but now I'm facing $100’s each month in fees, making me consider other programs or going back to my old Simple. The unexpected charges that were never discussed should be illegal. The initial setup seemed like a lot was missed. Review collected by and hosted on G2.com.