--- title: Human Interest Reviews meta_title: 'Human Interest Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2429 reviews by the users' company size, role or industry to find out how Human Interest works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2429 scale: '5' date_modified: '2026-07-31' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Human Interest Reviews **Vendor:** Human Interest, Inc. **Category:** [401(k) Software](https://www.g2.com/categories/401-k) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,429 ## About Human Interest Human Interest is an easy way to offer a 401(k)or 403(b) that scales with your business. Our transparent pricing and customizable plans make offering a retirement benefit possible for companies of all sizes. Employers can sign up for a plan in minutes and automate essential administrative tasks with 500+ "no-touch" payroll integrations. The typical plan saves over 75 hours a year in administrative work over traditional plans.\* Our solution delivers a streamlined experience that empowers, guides, and incentivizes employees to save. Employees can get 3% cash back (for eligible savers, up to $250\*\*), and our transparent pricing helps ensure they will never be surprised by unexpected fees. Backed by award-winning support\*\*\*, Human Interest can proactively help your business take advantage of government tax credits while offering a robust retirement plan designed to help you stay competitive in your employee benefits.\*\*\*\* Footnotes: \* Human Interest internal data as of February 28, 2024. Calculations are based on customer information, including 50 hours of 401(k) administration management per year and one hour of payroll management per pay cycle at a $100 per hour rate. Actual cost savings may differ. \*\*3% cash back is available to eligible individuals making $60,000 or less in gross income and contributing at least 8% of every paycheck to an eligible Human Interest plan over a 12-month period. Must submit a claim form to claim the award. Minimum award is $100 and max is $250. Additional requirements apply. See terms and conditions at https://humaninterest.com/legal/cashback-terms/. This program is administered and offered by Human Interest Inc. Its subsidiary and registered investment adviser, Human Interest Advisors, will earn more in asset-based fees if a plan participant increases their contribution in connection with the program. \*\*\*Human Interest was awarded the "Silver Stevie Award" medal in the 2025 Stevie AwardsⓇ for "Achievement in Customer Experience." Winners were determined by the average scores of more than 170 professionals worldwide in the three-month judging process. Read more about the winning organizations: https://stevieawards.com//sales and criteria for the award here: stevieawards.com/aba/judging-awards-process. American Business Awards are registered trademarks of Stevie Awards, Inc. Stevie Awards, Inc. is not affiliated with Human Interest. This recognition is not indicative of Human Interest’s future performance. \*\*\*\* Human Interest solicited clients for G2 reviews in exchange for nominal non-cash compensation. Active solicitation and non-cash compensation will make a customer more likely to portray Human Interest favorably. Testimonials may not be representative of the experience of others and past success does not guarantee future results. From 8/25/24-3/31/25, Human Interest offered gift cards as an incentive for customers to complete G2 reviews. A higher nominal value was offered for non-anonymous testimonials. Read our full disclosures at https://humaninterest.com/disclosures/. ## Human Interest Pros & Cons **What users like:** - Users appreciate the **easy setup** of Human Interest, enabling a smooth and intuitive transition for managing retirement plans. (266 reviews) - Users appreciate the **ease of use** of Human Interest, noting its intuitive navigation and straightforward management for all. (242 reviews) - Users appreciate the **ease of 401(k) management** with Human Interest, simplifying compliance and payroll integration for employers. (166 reviews) - Users appreciate the **timely and reliable customer support** from Human Interest, enhancing their experience with the platform. (152 reviews) - Users love the **user-friendly interface** of Human Interest, making retirement planning accessible and smooth for everyone. (136 reviews) - Users appreciate the **effortless payroll integration** with Gusto, making transitions smooth and management hassle-free. (113 reviews) - Users appreciate the **easy integrations** of Human Interest, making setup and payroll processes seamless and convenient. (111 reviews) - Integrations (103 reviews) - Onboarding (95 reviews) - Setup Ease (88 reviews) **What users dislike:** - Users express frustration with **poor customer support** , citing lack of responsiveness and unresolved issues despite multiple attempts to contact. (85 reviews) - Users find it **difficult to understand** investment performances and often struggle with inconsistent communication and setup. (46 reviews) - Users are frustrated by **payroll issues** , including slow updates and unresolved errors that disrupt operations significantly. (37 reviews) - Users express frustration over **poor onboarding** , highlighting unresolved issues and lack of effective communication throughout their experience. (34 reviews) - Users experience **contribution issues** with Human Interest, facing mismatched totals and delays that complicate management. (29 reviews) - Users express concern over the **high volume of emails** received, which can be overwhelming and unnecessary. (29 reviews) - High Fees (29 reviews) - Integration Issues (29 reviews) - Limited Options (29 reviews) - Insufficient Information (24 reviews) ## Human Interest Reviews ### 1. Intuitive for Beginners, but More Investment Details Upfront Would be Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Human Interest?** Fairly intuitive UI. Good for beginners. **What do you dislike about Human Interest?** A bit slow to get 401k contributions in it. Would prefer if opening UI showed investment details, not just portfolio overview. **What problems is Human Interest solving and how is that benefiting you?** Providing 401k as an early stage start-up ### 2. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Human Interest?** Human Interest is a simple, modern 401(k) provider that brings accessible, affordable retirement plans to small and mid-sized businesses. I really like it **What do you dislike about Human Interest?** The rapid pace of change at Human Interest is a strength, but it can also lead to shifting priorities that occasionally create alignment challenges across teams. **What problems is Human Interest solving and how is that benefiting you?** Human Interest streamlines 401(k) management, giving me an accessible, hassle-free way to support employee retirement. ### 3. Integration Excellence, Service Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Danielle H. **Reviewed Date:** January 13, 2026 **What do you like best about Human Interest?** I like that Human Interest integrates directly with our payroll provider, which is a key selling point for us. I also appreciate the backend reporting that Human Interest handles now, which we used to do independently. It really helps with managing our 403b Retirement Account. **What do you dislike about Human Interest?** The customer service team is not as well trained as you would hope. I have received wrong information several times and that is challenging to work through. **What problems is Human Interest solving and how is that benefiting you?** Human Interest handles fiduciary responsibility and required reporting for our 403b Retirement Account, reducing our workload. It integrates with our payroll provider, streamlining processes. **Official Response from Kathy Yoo-Naut:** > I'm sorry that your issues have not been resolved promptly, Danielle. We know your experience is important, so we've escalated your case to ensure these problems are addressed as soon as possible. Our goal is to provide effective help, and a member of our Customer Advocacy team will be following up with you to make sure we get this right. Thank you for your feedback. ### 4. Effortless Setup and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Stevyn G. **Reviewed Date:** December 03, 2025 **What do you like best about Human Interest?** I love how easy Human Interest is to navigate, which allows me to manage tasks efficiently without any hassle. The customer service provided is excellent, always ready to assist with prompt and helpful responses, making the experience much more pleasant. Additionally, the integration with my payroll software, Gusto, is extremely convenient and user-friendly, which simplifies my workflow significantly. Setting up Human Interest was a breeze, with no issues encountered during the process, further enhancing my satisfaction with the service. **What do you dislike about Human Interest?** Nothing to report one year into the service. **What problems is Human Interest solving and how is that benefiting you?** I use Human Interest to provide benefits for my employees and find it easy to navigate with good customer service. Its integration with my payroll software is very convenient. ### 5. Easy Administration for 401k Programs **Rating:** 3.5/5.0 stars **Reviewed by:** Patrick D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Human Interest?** I use Human Interest for my 401(k) program, and I find it pretty easy to use. It administers the program well, and it works with Gusto. **What do you dislike about Human Interest?** too many questions **What problems is Human Interest solving and how is that benefiting you?** I use Human Interest for my 401k program administration, and it's pretty easy to use. ### 6. Simple Onboarding, Easy Setup, and Seamless Gusto Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Human Interest?** Onboarding was very simple. Admin and user experience is straightforward making setup and changes extremely easy. The integration with Gusto removes an administrative step. Pricing for non-profits can't be beat. **What do you dislike about Human Interest?** I have not encountered or found any downsides yet. **What problems is Human Interest solving and how is that benefiting you?** Seamless processing of 401(k) benefits integrated with Gusto reduces admin time. ### 7. Effortless and User-Friendly Investment Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn D. **Reviewed Date:** December 11, 2025 **What do you like best about Human Interest?** I really like Human Interest for its ease of use, for any user level. It's easy to log into, unlike some other systems where logging in can be a challenge. I also appreciate the clear, understandable reporting, which lets me easily see what I've invested in. The initial setup was very easy, and we got a lot of great help from the Human Interest team. We've been using it for a little over a year with no trouble at all. **What do you dislike about Human Interest?** No dislikes at this point **What problems is Human Interest solving and how is that benefiting you?** Human Interest is easy to use for all employees, reducing staff time on answering questions. It's great for any user level, making it accessible and efficient. ### 8. User-Friendly Website with No Major Drawbacks **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Assistant Claims Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Human Interest?** I think the website is very user friendly. **What do you dislike about Human Interest?** To be honest, I hadn't considered this question before, so I can't say there's anything I truly dislike, or at least nothing significant enough to be a problem. I suppose that means I don't have a real answer for you, which is actually a positive sign. **What problems is Human Interest solving and how is that benefiting you?** One of the biggest advantages is that it integrates seamlessly with our HR and payroll software. This makes things much easier for me, especially compared to our insurance, where I always have to keep track of enrollees. With this, I don't have to worry about that at all. ### 9. I should have moved to Human Interest sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Owner, Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Human Interest?** Customer service and support during 401k plan transition. Ease of setting up automatic withdrawals from payroll company. **What do you dislike about Human Interest?** I'd prefer to have a mobile app for employees to monitor their accounts, but the website is mobile friendly. **What problems is Human Interest solving and how is that benefiting you?** My prior 401k plan administrator charged a lot and didn't provide any customer service or support. It was a very frustrating experience, and switching to Human Interest has been amazing. They explain what's happening, guided me through the transition, and seamlessly set up the enrollment for new employees and automatic withdrawals from our payroll system. ### 10. Easy to Manage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Human Interest?** Human Interest is very easy to manage and explain to our team. **What do you dislike about Human Interest?** We haven't found any factors that we dislike **What problems is Human Interest solving and how is that benefiting you?** Human Interest is adding value to our company by having a 401k program as a benefit ### 11. Smooth Transition & Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** John P. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Human Interest?** Human Interest makes managing a 401(k) simple and stress-free. Their platform is very intuitive, and the team was extremely patient and helpful during the transition from our previous provider. They made what could have been a complicated process feel seamless. **What do you dislike about Human Interest?** So far, I don’t have any major dislikes. If anything, I’d like to see even more resources or guidance on long-term investment strategies, but overall the experience has been excellent. **What problems is Human Interest solving and how is that benefiting you?** Our state requires all employers to offer a retirement plan, and Human Interest made compliance straightforward. Instead of struggling with complicated paperwork or confusing requirements, I now have an affordable and user-friendly solution that meets state regulations while also giving employees a valuable benefit. It saves me time, reduces stress, and gives my team confidence in their retirement savings. ### 12. Helpful Setup Support and Strong Fund Selection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Human Interest?** They were very helpful on setting up the process and the fund selection has been good. also having the first year fees waived was nice **What do you dislike about Human Interest?** Haven't had any bad experiences so I don't have any dislikes at this time **What problems is Human Interest solving and how is that benefiting you?** they have been able to provide us with a 401K plan for a small business that has hit all of our requirements ### 13. Easy 401k Setup, Flexible Investment Options **Rating:** 4.0/5.0 stars **Reviewed by:** Carleton O. **Reviewed Date:** January 14, 2026 **What do you like best about Human Interest?** I really appreciated that Human Interest provided an easy to understand setup and participation for my first 401k. I also like the flexibility it gives to choose investments that individuals want. Overall, the initial setup was very easy for me and my team. **What do you dislike about Human Interest?** I find the pricing too high. We only have 5 total employees, so it would be better if it was a lower base price and higher per employee price for small businesses. **What problems is Human Interest solving and how is that benefiting you?** Human Interest offers an easy-to-understand setup for our first 401k and flexibility in investment choices, making participation straightforward. ### 14. Effortless 403(b) Management for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly Leilani M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Human Interest?** I like that Human Interest makes it really easy to integrate with my payroll as a small business. The initial setup was very easy too. **What do you dislike about Human Interest?** Nothing so far **What problems is Human Interest solving and how is that benefiting you?** Human Interest manages my 403(b) contributions through integration with gusto. It makes it really easy to integrate with my payroll as a small business. ### 15. Eases 401(k) Management, User-Friendly for Employees **Rating:** 4.0/5.0 stars **Reviewed by:** Anika P. **Reviewed Date:** October 22, 2025 **What do you like best about Human Interest?** I appreciate the capability of Human Interest to manage our company's 401(k) offerings, which has significantly alleviated the burden of manual maintenance. This automation has been a major help in ensuring seamless management without dedicating extra resources to it. Additionally, the fact that Human Interest is user-friendly is a huge factor for me, especially considering the ease it provides for our employees. The user-friendliness and the ease of use are crucial, as they ensure that our team can navigate the platform with minimal friction and maximize the benefits of this service. These aspects make Human Interest an appealing tool and influence our continued use of it. **What do you dislike about Human Interest?** I have heard from other people that the setup of Human Interest was a bit complicated. **What problems is Human Interest solving and how is that benefiting you?** Human Interest manages our 401(k), eliminating manual maintenance and simplifying the process. ### 16. Great Sales Experience, But Task Spam and Limited Account Manager Access **Rating:** 2.5/5.0 stars **Reviewed by:** Matthew B. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Human Interest?** The pre-sale and sales experience was smooth. The person talking to me and guiding me through was knowledgeable well spoken. **What do you dislike about Human Interest?** The automated system that spams tasks and the lack of ability to talk with my "account manager" **What problems is Human Interest solving and how is that benefiting you?** Really just providing me with a 401k product. **Official Response from Kathy Yoo-Naut:** > I'm very sorry that you haven't received a response to your inquiries, Matthew. This is not the level of service we aim to provide. A member of our Customer Advocacy team will contact you directly to discuss your experience, as we're always looking to improve the customer experience. Thank you for your patience, and we are committed to improving our communication. ### 17. Streamlined 401k Management, Effortless and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Human Interest?** I love how Human Interest streamlines the entire setup of our 401k program, saving us time. It's very easy to use, and the dashboard is user-friendly. All of the information I need to act on is straightforward, whether it's contributions, onboarding employees, or offboarding employees. The initial setup was very easy for me to do alone, which made the whole process much smoother. **What do you dislike about Human Interest?** I have nothing bad to say, this product has been great for our company! **What problems is Human Interest solving and how is that benefiting you?** Human Interest streamlines 401k setup, saving us time. It's easy for me to use alone, with a user-friendly dashboard. All necessary information for contributions and employee onboarding/offboarding is straightforward. ### 18. User-Friendly Interface, but Slow Initial Fund Transfers **Rating:** 5.0/5.0 stars **Reviewed by:** Norma F. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Human Interest?** The ease of use as both an employer and employee. The site is clean and you can see everything you need to clearly without having to click multiple sections. **What do you dislike about Human Interest?** The beginning was rough as an employer. The transfer of funds took time. We had employees with loans and the payments took some time to apply causing frustration for some of our employees. **What problems is Human Interest solving and how is that benefiting you?** We are pretty hands off. With our previous provider we had to manually upload the contributions and add the deductions to our payroll system. Human Interest integrates with our payroll system now and we are happy with that. ### 19. TXI Review **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa A. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Human Interest?** They take care of all the administration of the account **What do you dislike about Human Interest?** It can be difficult to find certain things on the website **What problems is Human Interest solving and how is that benefiting you?** opportunity to save for the future ### 20. Exceptional Support and Effortless Management for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Casey L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Human Interest?** Very responsive and easy to manage. I am not an HR person and own a small business but every time I have a question or need assistance, the response is helpful and I always get resolution. **What do you dislike about Human Interest?** I wish I had more diversification in funds to invest in. **What problems is Human Interest solving and how is that benefiting you?** When adding employees they assisted in setting up compliance. When I have had any questions they answer them. ### 21. Easy 401(k) Management for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Human Interest?** I like that Human Interest takes the heavy lifting out of tax compliance. It's also easy to set up, which made the process smooth for our small business. **What do you dislike about Human Interest?** I wish it is easier to look up what is in my plan. **What problems is Human Interest solving and how is that benefiting you?** Human Interest helps me to offer 401(k) for my small business, offer 401(k) to employees, and manage compliance, easing the tax compliance burden. ### 22. Easy Setup and Billing—A Smooth Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer F. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Human Interest?** Easy to work with from setting it up to billing. **What do you dislike about Human Interest?** Have not had any issues as of this time. **What problems is Human Interest solving and how is that benefiting you?** Helps retain employees when they are happy with their benefits. ### 23. Truly Hands-Off Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Human Interest?** Hands off experience more than anything. **What do you dislike about Human Interest?** Nothings so far. Everything seems to be working as intended **What problems is Human Interest solving and how is that benefiting you?** Retirement plan ### 24. Effortless Setup with Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Human Interest?** I really like the customer service provided by Human Interest. The intuitive portal is something I find beneficial as it makes things easy to navigate. I also find the initial setup very easy to handle. **What do you dislike about Human Interest?** Not applicable **What problems is Human Interest solving and how is that benefiting you?** Human Interest allows employees to contribute to retirement plans and enables employer matching, making it easier to manage benefits. ### 25. Effortless 401(k) Management with Human Interest **Rating:** 4.5/5.0 stars **Reviewed by:** Voyajames A. | Jr Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Human Interest?** I find Human Interest to be a pretty straightforward and easy-to-use platform. I appreciate being able to see our portfolios and contributions easily through their user-friendly interface. The website is simple, making it easy to understand and navigate. **What do you dislike about Human Interest?** No complaints **What problems is Human Interest solving and how is that benefiting you?** Human Interest manages our 401(k), handling our retirement accounts straightforwardly and easily. ### 26. Smooth, Easy Payroll Integration with Human Interest **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Human Interest?** The direct payroll integration streamlined the entire process, making our experience with Human Interest smooth and easy to manage. **What do you dislike about Human Interest?** Although the plan is generally low-maintenance, it can be difficult to secure a same-day appointment with an account manager when timely support is needed. **What problems is Human Interest solving and how is that benefiting you?** Human Interest solved the challenge of offering a compliant, low-cost retirement plan by simplifying setup and administration, allowing our small company to focus on running the business rather than managing the plan. ### 27. Human Interest: Easy to Use with Helpful Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Human Interest?** Human Interest has ease of use and helpful tools. **What do you dislike about Human Interest?** Sometimes the force out and editing emplpoyee's can be rather difficult. **What problems is Human Interest solving and how is that benefiting you?** I mostly direct all of my problems to my financial advisement team to handle. ### 28. Effortless 401K Management, Perfect for Employee Convenience **Rating:** 5.0/5.0 stars **Reviewed by:** Allison G. **Reviewed Date:** December 30, 2025 **What do you like best about Human Interest?** I like Human Interest for its ease of use, especially the online enrollment and digital correspondence. These features add value as employees can enroll at their convenience, and the digital communication makes the process quicker and effortless. The initial setup of Human Interest was extremely easy, which was a huge plus. **What do you dislike about Human Interest?** They do not allow for paper statements to be sent to contributors **What problems is Human Interest solving and how is that benefiting you?** I use Human Interest for company-sponsored 401K with a 360 payroll feed. It's easy to use, with online enrollment and digital correspondence. It lets employees enroll at their convenience and speeds up the process. ### 29. Opportunities for improvement but appreciate that its free **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2026 **What do you like best about Human Interest?** There is no cost to myself or my employees **What do you dislike about Human Interest?** There have been issues with employees having deductions processed without their consent, and when I have tried to get customer support I have been passed around to multiple people with no clear answer. **What problems is Human Interest solving and how is that benefiting you?** Ability to offer a 401k at no cost **Official Response from Kathy Yoo-Naut:** > I'm sorry that your issues have not been resolved promptly. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat. ### 30. Effortless 401K Management, Could Improve Customer Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Dreama M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Human Interest?** I like Human Interest because they take care of reporting and handling the company matches for my 401K, which makes it easy to not have to do anything on my part. **What do you dislike about Human Interest?** I find that the customer service or chat doesn't feel like talking to a human. **What problems is Human Interest solving and how is that benefiting you?** Human Interest handles 401K reporting and company match, which means I don't have to do anything. ### 31. Great 401K platform and administration for small business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about Human Interest?** Transparency in costs and expenses. Nice UI on the website. Love the notes sent to our team members. The transfer and implementation was very easy. The integration with Rippling is working great. **What do you dislike about Human Interest?** Since we moved over mid calendar year employee year to date contribution totals never matched their actual YTD contributions. I did not know this was going to be the case until after the black out period ended. I may not have done a mid year transfer if we knew this. This is definitely something they need to do for mid year transfers. **What problems is Human Interest solving and how is that benefiting you?** 401k administrator ### 32. Responsive Support, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Economy Rooter Plumbing S. **Reviewed Date:** November 04, 2025 **What do you like best about Human Interest?** I appreciate Human Interest for its great customer service, which stands out as particularly responsive and helpful. This level of support ensures that any issues I encounter are resolved promptly and efficiently, providing me with a smooth user experience. Furthermore, I find the initial setup of Human Interest to be very easy, which made the transition to using it seamless and stress-free. This ease of setup saves time and mitigates the complexity that often accompanies new software implementations. Given these positive aspects, I am highly likely to recommend Human Interest to others, as reflected by my rating of 10 out of 10 on the recommendation scale. **What do you dislike about Human Interest?** N/A **What problems is Human Interest solving and how is that benefiting you?** I use Human Interest for managing retirement savings, appreciating the great customer service that's responsive and helpful. ### 33. User-Friendly Interface and Excellent Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Human Interest?** Really user friendly interface and excellent customer service **What do you dislike about Human Interest?** It took a little time to get everything set up and understand my responsibilities for keeping things updated. But customer service walked me through it well. **What problems is Human Interest solving and how is that benefiting you?** We are able to offer our employees a way to plan and save for retirement which is great for retention. ### 34. Easy Onboarding, Even When Transferring from ADP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Human Interest?** onboarding was made very easy, even when transferring from ADP **What do you dislike about Human Interest?** I have called in to hotline several times and the wait times are so long that I just hang up and try again later **What problems is Human Interest solving and how is that benefiting you?** I am just using it for basic 401 k for our small business **Official Response from Kathy Yoo-Naut:** > I'm very sorry that you haven't received a response to your inquiries. This is not the level of service we aim to provide. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat. ### 35. Effortless 401K Management and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Human Interest?** As an employer, I spent considerable time researching various providers before deciding on the best option for my business's 401K plan for our employees. I found Human Interest to be particularly responsive to my questions, and the setup process was straightforward and hassle-free. My employees appreciate how simple it is to adjust their contributions and monitor their portfolios with Human Interest. Overall, Human Interest has made it much easier for me to provide 401K benefits to my team. **What do you dislike about Human Interest?** I use Gusto to manage payroll, but unfortunately, Human Interest does not integrate with Gusto on a single dashboard. It would be fantastic if this integration were available, as it would mean one less login to keep track of. **What problems is Human Interest solving and how is that benefiting you?** I was looking for ways to retain my dedicated employees, and one of the benefits I chose to provide was a 401K plan with an employer match. Human Interest made the setup process incredibly easy and stress-free. My employees are pleased, as they can tell that I value and recognize their hard work. ### 36. Effortless Setup and User-Friendly Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Joel F. | President/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Human Interest?** From the initial sales and introduction call to the weekly funding, Human Interest has been a breeze. It is also very simple and user intuitive for our employees. **What do you dislike about Human Interest?** I haven't found any. Human Interest has been beyond easy. **What problems is Human Interest solving and how is that benefiting you?** HI has made 401k a breeze. I'm a small business and wear many hats. HI makes 401k benefits for employer and employee easy! ### 37. A Way to Offer Retirement Savings for My Team **Rating:** 4.0/5.0 stars **Reviewed by:** Tallulah B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Human Interest?** It's nice to have a way to let my team have retirement savings. **What do you dislike about Human Interest?** What I dislike about Human Interest is the expense. **What problems is Human Interest solving and how is that benefiting you?** It's helping my team have a way to save for retirement. ### 38. Very Easy to Use and Enjoyable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Human Interest?** How easy it is to use, very enjoyable. Y **What do you dislike about Human Interest?** Nothing really, I enjoy the program and have not had problems. **What problems is Human Interest solving and how is that benefiting you?** Managing my 401k's, I enjoy the ease of everything ### 39. A great team and interface but sometimes slow to get answers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Human Interest?** The sales and implementation teams were amazing. They explained everything we needed to know as an organization implementing a 401k for the first time. They were incredibly patient and flexible while trying to coordinate with our new payroll processor. Once they connected with our payroll system, integration was seamless. In addition, the user interface is outstanding—portals are easy to use and understand. **What do you dislike about Human Interest?** Customer support is sometimes slow to respond. We always receive an email immediately acknowledging the request, but resolution can take days. Also, the issue is not always resolved on the first try. We have had a few dedicated customer support managers in a short time, which might account for the delays. However, customer support is easy to reach, and everyone we have worked with has been kind, professional, and eager to help. **What problems is Human Interest solving and how is that benefiting you?** We had previously met with a few 403b providers and it seemed cost-prohibitive to implement. Human Interest took the time to break everything down and in the end we are able to provide an amazing benefit to our employees not usually offered by a nonprofit. ### 40. Effortless 401(k) Management with Seamless Payroll Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Christina N. **Reviewed Date:** January 29, 2026 **What do you like best about Human Interest?** I like that Human Interest is integrated with my Gusto payroll system, so there are no extra steps for me each month. The initial setup was super simple, and it was easy to talk to live humans along the way if I had any questions. I would highly recommend it. **What do you dislike about Human Interest?** Nothing! **What problems is Human Interest solving and how is that benefiting you?** Human Interest makes it easy to contribute to a retirement plan and seamlessly integrates with my Gusto payroll system, eliminating extra steps each month and handling contributions effortlessly. ### 41. Simple QuickBooks Online Integration and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Human Interest?** simple integration with quickbooks online, automatic withdrawals, employee accessibility, the UI, investing options, pricing, support. **What do you dislike about Human Interest?** We haven't had any issues so far except for this survey not working. **What problems is Human Interest solving and how is that benefiting you?** Making it easy to integrate into our quickbooks online payroll. ### 42. No Mobile App and Slow Deposits Hold Back an Otherwise Communicative Platform Benefits Process **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Human Interest?** I like the communication between the payroll company and HI when it comes to benefits **What do you dislike about Human Interest?** No mobile App, length of time to deposit funds into user accounts **What problems is Human Interest solving and how is that benefiting you?** HI is working with my payroll provider to integrate all benefits **Official Response from Kathy Yoo-Naut:** > Thank you for taking the time to share constructive feedback. We're glad to hear you are enjoying the communication with the payroll company and we appreciate your input on what we can improve. We are always looking to enhance our customer experience. ### 43. Streamlined Process and Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Romeo Z. T. | Vp, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Human Interest?** customer service and how streamlined the process is **What do you dislike about Human Interest?** nothing so far. everything has been great and a huge improvement from when we were with Fidelity **What problems is Human Interest solving and how is that benefiting you?** They have taken a lot of admin work off our plate that we had to do with Fidelity and they made the process super easy to get setup and transfer all of the funds over to them ### 44. Easiest Setup I've Ever Had **Rating:** 4.5/5.0 stars **Reviewed by:** Adam J. | Online Marketing Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Human Interest?** It was pretty incredible. We wanted something to work with Gusto to integrate our 401K systems and automate it further. This has worked fantastic for our purposes. We have also enjoyed the simplicity of the setup and how the team worked with us on everything. **What do you dislike about Human Interest?** I'm not sure there was much in our setup or current implementation that we do not like. If anything we would be excited if they expanded some services for 529 Education based accounts. **What problems is Human Interest solving and how is that benefiting you?** The two main things that they are solving for us are 1. Lower fees than our previous 401K system. 2. they have automated our integration with the Gusto payroll system. ### 45. Makes 401k for small business possible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Human Interest?** Human Interest offers a good user experience compared to other HR/benefits company, and I love how well it integrates with Gusto. It has been easy to get customer support when needed. **What do you dislike about Human Interest?** Our sales rep missed a detail about our initial setup that resulted in a loss of time when we had to fix an error. There are also somewhat limited investment options, but all you need in terms of low-cost index funds. **What problems is Human Interest solving and how is that benefiting you?** Human Interest makes it easy for us to administer a 401k plan as a small business with fewer than 20 employees. ### 46. Poor Support and Guidance **Rating:** 1.0/5.0 stars **Reviewed by:** CORAL M. **Reviewed Date:** February 10, 2026 **What do you like best about Human Interest?** I liked the idea of being able to set up a retirement plan for myself. **What do you dislike about Human Interest?** I'm having trouble canceling my 401k plan for my employees and didn't get any guidance during setup. It autoenrolled my employees, which wasn't ideal. Customer service is also problematic since I need immediate help but had to schedule an appointment a few weeks out for urgent assistance. The setup was super easy, but it lacked guidance. **What problems is Human Interest solving and how is that benefiting you?** n/a **Official Response from Kathy Yoo-Naut:** > I'm sorry that your issues have not been resolved promptly, Coral. We know your experience is important, so we've escalated your case to ensure these problems are addressed as soon as possible. Our goal is to provide effective help, and a member of our Customer Advocacy team will be following up with you to make sure we get this right. Thank you for your feedback. ### 47. Trustworthy Compliance, but Clunky Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Giacomo M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Human Interest?** I like that I can trust their compliance team. **What do you dislike about Human Interest?** It's clunky, and the customer service is a little difficult to access. It's just a clunky system when it comes to customer service and also for processing things. **What problems is Human Interest solving and how is that benefiting you?** I use Human Interest to sort out compliance for my 401(k) plan and ensure everything is above board, including paying my employees. ### 48. Effortless 401(k) Setup with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy G. | Guest Lecturer **Reviewed Date:** December 16, 2025 **What do you like best about Human Interest?** I really like Human Interest because its front end is very simple and easy to navigate, making it easy to access what I need with just a few clicks. This ease of use makes both plan administration and managing from an end-user perspective straightforward. I've had really good experiences with the support staff whenever I've needed to call in. Also, the initial setup was very easy, which was great for our company. **What do you dislike about Human Interest?** The experience has been very positive **What problems is Human Interest solving and how is that benefiting you?** Human Interest makes it really easy to set up and manage 401(k)s, simplifying backend management for me and access for employees. ### 49. Effortless 401k Management with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Human Interest?** I really appreciate how supportive Human Interest has been throughout our interactions. Their quick follow-ups and prompt answers to our questions have been incredibly helpful. I also like how informative our representative has been, making the overall experience very positive. Setting up our account was straightforward and easy, which I highly value, and the accessibility of the platform made getting started a breeze. After sending an inquiry, we settled on a plan within a week, and our 401(k) program was up and running with clear instructions for our employees. I am pleased with how smoothly the implementation process went, demonstrating the efficiency and user-friendliness of Human Interest. This positive experience is reflected in my rating, as I am highly likely to recommend Human Interest to others. **What do you dislike about Human Interest?** No complaints. **What problems is Human Interest solving and how is that benefiting you?** I find Human Interest supports quick onboarding, provides clear instructions, and offers great customer support, making our 401k setup easy and efficient. ### 50. Simple and Effective Payroll Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Mark S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Human Interest?** I find Human Interest simple and easy to use, which makes my experience smoother. I also appreciate their phone support, which adds a personal touch. The initial setup was easy for me, which was a huge plus. **What do you dislike about Human Interest?** no issue **What problems is Human Interest solving and how is that benefiting you?** Human Interest simplifies payroll with easy setup and reliable phone support. ## Human Interest Discussions - [Do you have a flyer or email that I can use to send to clients who are interested in having a retirement provider?](https://www.g2.com/discussions/do-you-have-a-flyer-or-email-that-i-can-use-to-send-to-clients-who-are-interested-in-having-a-retirement-provider) - 1 comment, 1 upvote - [What happened to my data?](https://www.g2.com/discussions/what-happened-to-my-data) - 1 comment, 1 upvote - [Is it legal to take custody of someone's assets without notifying them or allowing them to access them?](https://www.g2.com/discussions/is-it-legal-to-take-custody-of-someone-s-assets-without-notifying-them-or-allowing-them-to-access-them) - 2 comments, 1 upvote - [Share your experience with Human Interest integration with payroll system.](https://www.g2.com/discussions/share-your-experience-with-human-interest-integration-with-payroll-system) - 2 comments, 1 upvote - [Utilizing more Graphs on Website](https://www.g2.com/discussions/utilizing-more-graphs-on-website) - 2 comments, 1 upvote - [View Human Interest pricing details and edition comparison](https://www.g2.com/products/human-interest/reviews?page=69§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+07%3A29%3A15+-0500&secure%5Bsession_id%5D=aa7b5746-e697-4144-94d3-fed852a4bfd4&secure%5Btoken%5D=2b500bb3523cd034a037bcd3821ef4094cad6e3f236c6d7a6c080c4b5dd776b6&format=llm_user) ## Human Interest Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [APS](https://www.g2.com/products/aps-aps/reviews) - [Auris](https://www.g2.com/products/geny-labs-auris/reviews) - [Auris Payroll](https://www.g2.com/products/auris-payroll/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Cirrus](https://www.g2.com/products/ecaresoft-cirrus/reviews) - [Deel Payroll](https://www.g2.com/products/deel-payroll/reviews) - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews) - [empeon](https://www.g2.com/products/empeon/reviews) - [Fingercheck](https://www.g2.com/products/fingercheck/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [GUSTO PMS Suite](https://www.g2.com/products/gusto-pms-suite/reviews) - [HR Plus](https://www.g2.com/products/trinet-hr-plus/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Iris](https://www.g2.com/products/heyiris-ai-iris/reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - [isolved by PNI•HCM](https://www.g2.com/products/isolved-by-pni-hcm/reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - [Netchex](https://www.g2.com/products/netchex/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [Payroll Automation](https://www.g2.com/products/payroll-automation/reviews) - [ProLiant](https://www.g2.com/products/proliant/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [QuickBooks Workforce](https://www.g2.com/products/quickbooks-workforce/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - [Viventium Software](https://www.g2.com/products/viventium-software/reviews) ## Human Interest Features **Onboarding** - Administrators - Employees **Dashboard** - Balances - Investments - Personal Information **Compliance** - IRS - Tax Benefits **Administration** - Monitoring - Reporting ## Top Human Interest Alternatives - [Guideline](https://www.g2.com/products/guideline/reviews) - 4.5/5.0 (1,155 reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - 4.3/5.0 (703 reviews) - [401GO](https://www.g2.com/products/401go/reviews) - 4.8/5.0 (152 reviews)