Human Interest Reviews & Product Details

I haven’t had a good experience with Human Interest. Review collected by and hosted on G2.com.

I dislike that they don’t seem eager to help resolve issues when they come up, yet they are very quick to blame others for their own shortcomings. They also don’t keep good records.

I signed up with them so I could offer a 401k to my employees without having to do all the work myself or micromanage the process. Money coming from the payroll provider is not applied correctly and the deductions from the payroll provider that was incorrect was mishandled. It has been a long and tedious process for someone with no experience in 401k processing

When there is a problem detected by their system I’m unable to correct employee information in the system when they tell me it’s wrong, because there’s no way to select the correct options.

Overall, my list of dislikes is quite long. Review collected by and hosted on G2.com.

I really appreciated the personal approach, explanations, and genuine interest in our business. We are under a state mandate to implement a retirement plan & I'm thrilled we found a great group of folks to work with. Having it integrate fully with Gusto, our payroll software has made things seamless for us (on the employer and employee side). Understanding the potential tax savings for the first couple of years has been very helpful as well. Review collected by and hosted on G2.com.

I don't have any dislikes at this point. Onboarding and set up has gone smoothly and as our employees become eligible, no one has had issues signing up or editing contributions so far. Review collected by and hosted on G2.com.

I love that Human Interest integrates fully with Rippling. The platform is easy to navigate for both admins and users. Compared with other 401k vendors, Human Interest is a great value and more than competitive on pricing. It runs fast, and I’ve never experienced downtime. Support is excellent and quick to respond, and the transition process was painless. Overall, the support team made everything easy. Review collected by and hosted on G2.com.

I have very little critical feedback overall. The main issue I ran into was onboarding former employees who still had a balance. I did manage to send the onboarding emails in bulk, but the process was a bit confusing at first. Former employees were reaching out to me for access to their funds, and it wasn’t obvious that I needed to send them new invites in order for them to log in. Review collected by and hosted on G2.com.

What I like most about Human Interest is how simple and straightforward they have made managing our 401(k) plan. The transition process was well organized, and their team has been responsive and helpful whenever we have had questions.

I also appreciate how user-friendly the platform is for both administrators and employees. Employees have access to clear information about their retirement options, while the administrative side requires much less hands-on management than we have experienced with other providers.

Overall, Human Interest has made offering and managing a 401(k) benefit easier for our organization, and the integration with our payroll system has helped streamline the process even further. Review collected by and hosted on G2.com.

One area that could be improved is communication during the implementation and transition process. At times, it was not completely clear what steps were being handled by Human Interest, what required action from our payroll provider, and what was our responsibility internally. Having clearer ownership, timelines, and proactive status updates throughout implementation would make the experience even better. Review collected by and hosted on G2.com.

I like how easy it was to set up retirement plans for my employees. Onboarding forms are easily automated and all you need to do is click a button to send to new employees when they start. Review collected by and hosted on G2.com.

In my personal investments, I like being able to specifically choose stocks. I don't like that it pre-selects specific investments, you just choose investment types and allocation. Review collected by and hosted on G2.com.

I find the Human Interest platform intuitive and easy to use. It integrates with our accounting software, and employee deferral changes are handled automatically, so I don’t have to keep track of updates or double-check each payroll run. It saves me a lot of time. Notifications are always on time, and it’s easy to work with. So far, I haven’t needed to call the service because everything is in line. Setup was super easy to follow step by step, with no difficult parts, and employees haven’t complained about setting it up. The cost is also a benefit for us as a relatively small company—we can afford it. Review collected by and hosted on G2.com.

Not I know of. Review collected by and hosted on G2.com.

I love how easy the Human Interest 401k experience is. The seamless integration with Gusto, my payroll provider, makes the whole process feel streamlined and almost completely hands-off for me as a business owner. That convenience really cuts down on the time and effort I need to spend managing it. I also appreciate that it lets me set up and run a 401k program for my employees with minimal hassle and at low or no cost to me. The initial setup was very straightforward—basically a phone call and a few forms—and then the direct integration with Gusto took care of everything else. Overall, everything I’ve used with Human Interest has worked well, and that reliability is what I like most. Review collected by and hosted on G2.com.

I’d like more clarity around the different fund options, and/or easier access for my financial advisor so they can help guide my team on what their choices are.

I also wish there were a way for employees to opt in rather than opt out (though that may not be a Human Interest issue). Review collected by and hosted on G2.com.

Human Interest made the entire transition incredibly easy and straightforward. The process was well organized, the platform was simple to navigate, and we were given clear guidance throughout the transition. Moving a 401(k) plan can feel like a complicated process, but Human Interest made it feel seamless and manageable from the employer side. I really appreciated how simple they made everything from start to finish. Review collected by and hosted on G2.com.

My main frustration is that contribution elections can only be entered as a percentage of pay rather than a flat dollar amount. Having the option to select a specific dollar amount per paycheck would provide employees with more flexibility and make budgeting contributions much easier. Review collected by and hosted on G2.com.

Working with human interest was very simple. From my first meeting with the sales rep all the way through setup and into actively using human interest, the entire staff has been professional and helpful and kind and incredibly flexible and available. They helped me set up my 401K to accommodate my kids, who are under 18 and work for me, as well as transitioning my previous 401K plan to human interest. Overall very satisfied with the implementation and customer service. Review collected by and hosted on G2.com.

The only negative feedback I really have is that it is quite a bit more expensive than my previous plan. Otherwise I don't have any negative feedback. Review collected by and hosted on G2.com.

I appreciate Human Interest for its transparency on the website, which provides clarity and assurance when managing my financial plans. The user interface makes viewing my 401(k) straightforward and uncomplicated, greatly enhancing my experience with ease of accessibility. It also allows for effortless account changes, presenting a seamless user experience. The initial setup of Human Interest was incredibly simple and straightforward, further confirming its user-friendly nature. This ease of use significantly reduces barriers in managing my financial journey. Moreover, Human Interest has met all my expectations without fail, which speaks volumes about its reliability and efficiency in delivering its services. This satisfaction is further emphasized by my willingness to highly recommend Human Interest, as evidenced by my perfect recommendation score of ten out of ten. Review collected by and hosted on G2.com.

The website could have more depth, i think Review collected by and hosted on G2.com.