In my opinion being a self hosted and managed solution provides additional security benefits to the mass SaaS product. The range of features and the value for money is excellent.

It was easy to install and easy to use and we use it on a daily basis.

The support and development is great and they are always good to deal with.

There nothing about Hudu that I dislike at the moment.

Our primary password store and documentation store.

Hudu is a great all-in-one documentation portal for MSPs. They are constantly releasing new updates and integrations. The tool is simple yet intuitive. Integrations are straight forward and have thorough documentation.

I wish Hudu had more implementation support. Learning this new tool, along with all of its functionality and integrations is a daunting task. They only provide youtube videos and a fairly decent knowledge base but a "white glove" onboarding, even for an additional fee would be great.

It provides us with a one-stop-shop where all of our different tools land and report to. Its an easy and intuitive interface which encourages usage.

When it comes to password storage the most important thing is uptime, I have had hudu for a year and 0 downtime while competitors crash much more frequently

I am not 100% sold on the GUI, Something just does not seem intuitive but i cant pinpoint it

the SSL cert monitor is something I did not know i would enjoy as much as I do

Ease of use, wide range of features and integration with other MSP products.

Not much that springs to mind does everything we need it to do and more.

Great password manager for our clients 365 tenancy's. Allowing for a central system for our team to refer to when carrying out tasks.

The ability to save passwords, including ones that require 2FA.

Makes logging in to secure sites so much simpler.

Knowledgebase documentation creator is a bit basic.

Can't shade table cells or set heights and widths.

A more comprehensive set of editing tools would make so much difference.

When I came in to the job of IT Manager, my predecessors have done no support documentation and have used the same defualt password for all systems.

Hudu has allowed me to collate what is in my engineers heads and to create more secure passwords.

Hudu just makes it easy!

Using the default settings alone allowed us to instantly start capturing information and settings for each customer.

The only downside is me/us, we just need to get into the habit of using Hudu, not really a downside though.

Hudu solved our issue of what is where? You can attach thuings like passwords for specific devices so you don't need to go searching a litst of device passwords etc.

Hudu has been an amazing asset to help our team standardize our documentation across our client base. It allows us to make sure we have a single source of truth where our techs can access anything related to our clients.

Hudu's search needs some improvement around fuzzy search and the lack of useable keyboard shortcuts.

Hudu allows us to standardize our documentation. Asset layouts ensure we always capture the required information related to our clients. It centralizes that data into one place that is easily accessible and navigable. It assists our techs and does not hinder them from trying to locate information.

The pricing model is perfect. The software is much more refined and easy to use than ITGlue and it isn't backed by a toxic company like Kaseya.

Lack of officially supported migration off of ITGlue. The unofficial one worked okay but it would've been much more seamless having an official method.

It is addressing everything IT Glue did and doesn't ask you to login ever time you use the app.

Hudu was very easy to get up and running, daily usage is easy. Integrating with third parties is simple and the number of features and improvements shows plenty of investment.

Would be really good for auto updates to the product overnight

We needed an internal and for our clinets docuemntation system, we looked at alterntives but cost and feature set decided on hudu

Hudu is like IT glue but a fraction of the cost.

Global Templates don't have ability to dynamically update when changes are made, have to delete and re-create which can make auditing already onboarded clients with an onboarding guide more labourous.

We need to document secure information to share amongst technicians.