Service Hub continues to be our Support Desk ticketing system. Now that we have been able to build up some historical data, we have been able to better leverage the reporting capabilities to help track ticket volume, resolution time, and determine ticket type. Review collected by and hosted on G2.com.

We have found that some of the APIs do not really work and have caused some issues with integrations. Not as seamless as we had hoped. Review collected by and hosted on G2.com.

I love how everything is in one spot - I can realistically get most of my work done from one platform, which is incredible. Review collected by and hosted on G2.com.

Some of the interfaces feel a little clunky - the knowledgebase editor, for example, is very finicky with how you edit certain things and other things, like adding code blocks, feel like they should be a no brainer but aren't available. Review collected by and hosted on G2.com.

What I like the most is that it has so many amazing features such as ticketing system. knowledge base, live chat, team email, automation, etc. in one place. Besides it is very easy to use, and the implementation is simple as well. You can integrate all your sales and advertising channels in it. Review collected by and hosted on G2.com.

I have been using it frequently for the past 2 years and absolute loving it. They have a great customer support team as well. I have nothing to dislike. Review collected by and hosted on G2.com.

I love the chat & that the team is readily available with loom videos Review collected by and hosted on G2.com.

I don't love the bot because I find my questions are a bit more involved but it's okay Review collected by and hosted on G2.com.

Having all the tools and features available in a single location is extremely helpful. This setup allows me to respond to customer support queries more quickly and efficiently. I also appreciate that it automatically uses Breeze to generate responses, which I can then edit as needed, even pulling information directly from our knowledge base. Review collected by and hosted on G2.com.

I found it a bit challenging to navigate at first, mainly because Hubspot offers such a wide range of features that it can feel overwhelming. However, as you become more accustomed to the platform, it gets much easier to use. Review collected by and hosted on G2.com.

I really like the clean and intuitive interface. However,

As for the product itself, the Marketing Hub and Sales Hub are excellent. I highly recommend them for SMBs, startups, and growing businesses that need a comprehensive platform to manage sales, marketing, and customer service in one place. Review collected by and hosted on G2.com.

It’s still missing a dark mode option, and I’m not a fan of the current color scheme. While I have some concerns about certain API limitations, overall it’s a strong platform offered at a very competitive price. Review collected by and hosted on G2.com.

HubSpot has grown with us, we have moved from the conversations to inbox and it's effectively managing our growing team. I highly recommend the service hub. Review collected by and hosted on G2.com.

I feel the functionality of the customer portal could be improved. None of our customers use it, but that is also down to us not channelling tickets through the platform. Review collected by and hosted on G2.com.

They are continuing to add more features that are better suited to larger startups, allowing you to grow with the product. For example, they recently released a help desk. Review collected by and hosted on G2.com.

The AI credits run out very quickly. And it would be great to have calendar availability integration. Review collected by and hosted on G2.com.

As a sales manager, HubSpot Service Hub bridges sales and support seamlessly by layering tickets on CRM data, giving me instant insights into post sale issues, and upsell opportunities. Automation and reporting speed up resolutions while feeding pipeline reviews and renewals, turning support into a revenue driver. Review collected by and hosted on G2.com.

The main gripes with HubSpot Service Hub? Pricing climbs fast once you need the good stuff like advanced automations, the dashboard gets messy when tickets pile up, and the AI suggestions often spit out bland replies that you have to tweak anyway to sound real. Review collected by and hosted on G2.com.

Workflow builder limitations are significantly less than before Review collected by and hosted on G2.com.

License conditions tightened - Hubspot now charges for all users except read-only, earlier, most functionality could be used with free accounts as long as you had enough paid seats. There are some transitions regulations to avoid a steep increase in cost, but at the same time growing the usage of Hubspot in the company now has a price tag. Also, Sales and Service seats were more or less interchangable, now persons in both roles theoretically need two seats if you want to use all the features

Service quality - Apparently Hubspot see service as a cost, not as a customer benefit anymore. When submitting a ticket, after clicking through the nag screens with helpdesk, you get a super-long AI-generated answer that keeps you busy, but doesn't solve your problem. Only at the bottom, there will be a hint that it is AI. After replying to this, you typically get an answer in the sense of "works as specified" or "please submit a feature request"

Bloated interface - there are non-stop additions to the software, which in itself is good, but often these are placed in such a way that it confuses existing users and wastes screen estate. Sometimes, admin can turn these off, but this requires constant catch up with the list of updates. Review collected by and hosted on G2.com.