I like the customizations and the way edits flow. Review collected by and hosted on G2.com.

I would like to see more filter options at the top of the views. Instead of constantly having to add that filter. I also want to mention when searching for tickets the filters are a little difficult. Review collected by and hosted on G2.com.

I like the way it organizes my clients, leaving me notes and sending messages via email, all in a very well-organized manner. I also appreciate how I can contact my clients effectively. Review collected by and hosted on G2.com.

Filtering can be a bit complicated, at first it should be a bit easier to filter a lead. When filtering something, it is very tedious and complex, they could organize the filter more quickly. Initially, the setup process was a bit complex and should be easier and more didactic. There are many functions that are good but I don't use them because I don't know how to do it. Review collected by and hosted on G2.com.

Their responses are helpful. They will often create a sample workflow or segment for me to use for the specific project or need I have. Review collected by and hosted on G2.com.

I am finding that more and more are coming from AI instead of a person. That is great, but often they are more general and it requires to reach out a second or third time to get the support I need. Review collected by and hosted on G2.com.

I really like how easy it is to understand and use HubSpot Service Hub. It's very smooth and quick to operate and set up, which makes getting things done much easier. I appreciate that it's user-friendly right from the start without needing a lot of customization. The availability of guides on platforms like YouTube and the HubSpot Academy makes it quick for us to get started with our clients. I also enjoy the centralized system where everything like tickets, conversations, and customer history is in one place; it keeps things organized and increases our productivity since everything is automated now. Review collected by and hosted on G2.com.

I'm not completely sure. Maybe we could have some better or additional reporting and some additional workflows. Review collected by and hosted on G2.com.

Its biggest strength is how everything is in one place and tightly connected to HubSpot CRM. This way I can see sales, marketing, and support within the same customer history.

It is also easy to use compared to competitors thanks to its clean interface.

It does have some pretty strong automation when it comes to assigning tickets, follow-ups, and workflow triggers which saves a lot of manual time. Review collected by and hosted on G2.com.

It's extremely expensive, and most likely unaffordable for a lot of businesses.

And if your company operates in a way that requires multiple environments or instances, good luck, you'll be paying thousands more.

The reporting is also quite convoluted, and it's difficult to under which field needs to be selected where in order to create the report you're looking for.

AND you need to pay more if you want advanced reporting. Review collected by and hosted on G2.com.

The seamless integration with the HubSpot CRM, which provides a unified view of customer history and allows for efficient, automated ticketing and personalized support. Review collected by and hosted on G2.com.

The high cost of advanced features and the steep learning curve required to master complex automation and reporting tools. Review collected by and hosted on G2.com.

It really helps me keep track of emails and see what stage they’re in. It also makes it easier to assign tasks across different teams and individual team members when we’re dividing up the workload. Review collected by and hosted on G2.com.

It doesn’t always refresh straight away after someone has actioned something, so sometimes a task can end up being done twice if it hasn’t updated yet. Review collected by and hosted on G2.com.

HubSpot is very easy to use, I can say intuitive! Review collected by and hosted on G2.com.

The only thing I would change is the "stillness" of some tools, such as the email templates. Review collected by and hosted on G2.com.

I have been using the free version of HubSpot Service Hub for a while now and it has been a surprisingly smooth and reliable tool for managing customer conversations. It was very easy to set up, and I was able to start using features like the shared inbox, ticketing, forms and basic reporting right away without any complexity. I use it regularly because the interface is clean and organized, and it helps me manage customer conversations through the shared inbox, track support requests with ticketing, gather customer information with forms and monitor activity with basic reporting, so nothing gets missed. Whenever I needed to learn something new or ran into a small issue, the documentation and support resources were very helpful and the support team guided me clearly when I contacted them.

I also integrated it with Microsoft Teams, which made it easier to stay updated through notifications and look up HubSpot details directly from Microsoft Teams. For my workflow, this added a nice layer of convenience without needing any paid upgrades. Overall, my experience with the free plan has been very positive. It’s easy to use, simple to implement, integrates well with the tools I already use and offers enough features to support my day-to-day customer interactions at no cost. Review collected by and hosted on G2.com.

The free version works well for daily use, but there are some limits. You can only have a certain number of contacts, dashboards, reports, and email templates. Some advanced features and integrations are only available on paid plans. For now, it’s fine, but it could feel limiting as your needs grow. Review collected by and hosted on G2.com.

HubSpot has significantly streamlined our workflow. The platform connects smoothly with our existing database, making email communication fast and organized. One of the most valuable features is the ability to track and review customer feedback in one place, which helps us make informed improvements to our application. The interface is intuitive and easy to navigate, allowing our team to use it effectively without requiring advanced technical expertise. Review collected by and hosted on G2.com.

The pricing can become expensive as the business grows Review collected by and hosted on G2.com.