1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [HubSpot Service Hub Discussions](https://www.g2.com/products/hubspot-service-hub/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") ![Reward for good HubSpot Service Hub reviews](https://images.g2crowd.com/uploads/medal/image/1000602/5f02e1e85438880920c9f4c66d005c33.svg "Reward for good HubSpot Service Hub reviews") ](/products/hubspot-service-hub/reviews) [ HubSpot Service Hub ](/products/hubspot-service-hub/reviews) (2,919)4.4/5 Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. Show More * * * ### 62 Discussions ### 79 Participants ### 58.0 Nps Score Already have HubSpot Service Hub? ### All HubSpot Service Hub Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # how I can CC somenone in a sequence? ](/discussions/50181-how-i-can-cc-somenone-in-a-sequence) I would like to CC a teammate in my sequences because I need the boss to be present un some of the sequesences [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) 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[Loraine P.](https://www.g2.com/users/0e7bfe5a-4f06-401c-b184-c654fe213f1e "Loraine P.") • almost 6 years ago Workforce Manager Workforce Manager More Options - [ # Is there a theme option in HubSpot? ](/discussions/32601-is-there-a-theme-option-in-hubspot) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # Question regarding Chat ](/discussions/32591-question-regarding-chat) Please advise why we are unable to limit the number of live chats that come in, and why you have to have a tab open solely for chat? [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # Will I be able to have a platform for contact usage for ticket tool? ](/discussions/31156-will-i-be-able-to-have-a-platform-for-contact-usage-for-ticket-tool) Our users often complain about the lack of a place where to consult and reply to the tickets, a sort of platform for contact-usage, similar to your ticket infrastructure where I can see my open tickets, reply, see closed ticket and other functions. Do you think this will be implemented soon? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # Sometimes when I'm importing a .csv file for a list, I am unable to then add all of the contacts to a static list. What would be the best way to identify those problematic submissions in the spreadsheet? ](/discussions/31120-sometimes-when-i-m-importing-a-csv-file-for-a-list-i-am-unable-to-then-add-all-of-the-contacts-to-a-static-list-what-would-be-the-best-way-to-identify-those-problematic-submissions-in-the-spreadsheet) I predominantly use this feature to email contacts en masse, so finding a solution would dave me plenty of time. [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ED Loading... [Eduardo d.](https://www.g2.com/users/c357cc34-c7f7-440f-9849-1a5da132a638 "Eduardo d.") • over 6 years ago More Options - [ # How to customise the website ](/discussions/24540-how-to-customise-the-website) Since I started using HubSpot knowledge base I was very disappointed that I want to use some features in the Knowledgebase like submitting a website into a website and ad videos, change the configuration of the letters, etc, I think customization is poor. [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 6 years ago More Options - [ # Do you use HubSpot for Social Media Marketing? ](/discussions/23991-do-you-use-hubspot-for-social-media-marketing) I have always been interested in social media marketing and I'm wondering how you all have used HubSpot to optimize your socials. [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 6 years ago More Options - [ # How are contining to compete against Zendesk? ](/discussions/how-are-contining-to-compete-against-zendesk) Zendesk is probably one of the most highly rated ticketing and customer response systems out there right now. How does the service hub team continue to compete against it? Also, when will the knowledge base article be connecting to API endpoints? Right now the hubspot API is very limited in... [Read more](/discussions/how-are-contining-to-compete-against-zendesk) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Nelson M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nelson M.") NM Loading... [Nelson M.](https://www.g2.com/users/555f4c49-0e18-487c-a205-50a83cdb92f9 "Nelson M.") • over 6 years ago Administrador de rede na Instituto Infnet Administrador de rede na Instituto Infnet More Options - [ # Is there any option to improve ticket search to find description words or related activity too? ](/discussions/is-there-any-option-to-improve-ticket-search-to-find-description-words-or-related-activity-too) Having a lot of difficulties when I need to find a old ticket and don`t know who created It. [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Lindsey O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsey O.") LO Loading... [Lindsey O.](https://www.g2.com/users/a9a8d99e-d5ee-413c-8a12-f0fbbcf82c26 "Lindsey O.") • over 6 years ago Marketing Manager at Monterey Mushrooms, Inc. Marketing Manager at Monterey Mushrooms, Inc. More Options - [ # About 6 months ago, I received a majority of inquiries as new tickets, today they're all coming into the conversations box. What changed and how do I go back to what it was? The tickets were more helpful for our team. ](/discussions/about-6-months-ago-i-received-a-majority-of-inquiries-as-new-tickets-today-they-re-all-coming-into-the-conversations-box-what-changed-and-how-do-i-go-back-to-what-it-was-the-tickets-were-more-helpful-for-our-team) ? [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/hubspot-service-hub/discuss?page=2) - [1](/products/hubspot-service-hub/discuss) - [2](/products/hubspot-service-hub/discuss?page=2) - 3 - [4](/products/hubspot-service-hub/discuss?page=4) - [5](/products/hubspot-service-hub/discuss?page=5) - [Next ›Next ›](/products/hubspot-service-hub/discuss?page=4) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/hubspot-service-hub/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "Product Avatar Image") ### Have you used HubSpot Service Hub before? Answer a few questions to help the HubSpot Service Hub community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D3%26small_ask%3Dhubspot-service-hub) No ## Top Contributors in HubSpot Service Hub 1 SK Loading... ### [Samantha K.](https://www.g2.com/users/49468e14-f8f4-427d-bfd0-01b5fc68ee19 "Samantha K.") 9 pts 2 ![Amber S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber S.") AS Loading... ### [Amber S.](https://www.g2.com/users/c87c4713-8b98-4506-8780-2ca997bd3690 "Amber S.") Customer Support 4 pts 3 JH Loading... ### [Joshua H.](https://www.g2.com/users/e48eb1b6-4edd-48a8-8adf-889334169d12 "Joshua H.") Parts Analyst 2 pts 4 ![Sam G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam G.") SG Loading... ### [Sam G.](https://www.g2.com/users/42fdc559-b5a9-44a4-b760-60f59dd96bc5 "Sam G.") Technical Support Specialist 2 pts 5 ![Shahaan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahaan L.") SL Loading... ### [Shahaan L.](https://www.g2.com/users/a5f53404-6a77-4710-925d-4d88f26656d1 "Shahaan L.") Customer Support Officer 2 pts