1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [HubSpot Service Hub Discussions](https://www.g2.com/products/hubspot-service-hub/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") ![Reward for good HubSpot Service Hub reviews](https://images.g2crowd.com/uploads/medal/image/1000602/5f02e1e85438880920c9f4c66d005c33.svg "Reward for good HubSpot Service Hub reviews") ](/products/hubspot-service-hub/reviews) [ HubSpot Service Hub ](/products/hubspot-service-hub/reviews) (2,919)4.4/5 Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. Show More * * * ### 61 Discussions ### 78 Participants ### 58.0 Nps Score Already have HubSpot Service Hub? ### All HubSpot Service Hub Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Ryan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan K.") RK Loading... [Ryan K.](https://www.g2.com/users/c921147c-4b77-4a64-a122-28724b0a71fa "Ryan K.") • over 4 years ago Account Relationship Manager/Customer Advocate Account Relationship Manager/Customer Advocate More Options - [ # When will Service Ticketing be available in iOS mobile? ](/discussions/when-will-service-ticketing-be-available-in-ios-mobile) I need to be able to access and initiate new tickets from an Apple mobile device. [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Maryam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maryam D.") MD Loading... [Maryam D.](https://www.g2.com/users/31ce5bf8-6651-466b-8503-656def1e3a41 "Maryam D.") • over 4 years ago Demand Generation Specialist Demand Generation Specialist More Options - [ # Is there a time when they can fix the issue with emails that are cc'd to be added to the system? ](/discussions/is-there-a-time-when-they-can-fix-the-issue-with-emails-that-are-cc-d-to-be-added-to-the-system) [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Shahaan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahaan L.") SL Loading... [Shahaan L.](https://www.g2.com/users/a5f53404-6a77-4710-925d-4d88f26656d1 "Shahaan L.") • over 4 years ago Customer Support Officer Customer Support Officer More Options - [ # Do I have access to see the intervals of tickets coming in and who are the people hubspot is assigning these tickets to? ](/discussions/do-i-have-access-to-see-the-intervals-of-tickets-coming-in-and-who-are-the-people-hubspot-is-assigning-these-tickets-to) If yes, do I also have the ability to change and edit the list? I want to know more about the automation system, can I set automated follow-up emails that should be sent on specific days and dates? [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Items in quotes ](/discussions/items-in-quotes) There is currently no way to identify or filter what is the set of the products/items you can select during the quote creation. We have two sources of products and one of them is wrong. Because we can see which set the product displayed belongs to, our sales are selecting the wrong items. This... [Read more](/discussions/items-in-quotes) [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # The lack of sync that I mentioned before, is that something to do with you or directly with my organization? ](/discussions/the-lack-of-sync-that-i-mentioned-before-is-that-something-to-do-with-you-or-directly-with-my-organization) [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Why sometimes hubspot got lagged? ](/discussions/why-sometimes-hubspot-got-lagged) [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # What is the best tool you are used in HubSpot? ](/discussions/what-is-the-best-tool-you-are-used-in-hubspot) [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # How can I fully utilize the automation capabilities of this software? ](/discussions/how-can-i-fully-utilize-the-automation-capabilities-of-this-software-c16771f0-f606-40c4-90bc-d9d004e3b54b) Hubspot has some automation capabilities, but I've yet to see its full utility. [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # How can we figure out the server down issues ? ](/discussions/how-can-we-figure-out-the-server-down-issues) Sometimes server goes down and the platform doesn't work. [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # What's the best way to use the automation for Live chat in HubSpot ](/discussions/50200-what-s-the-best-way-to-use-the-automation-for-live-chat-in-hubspot) We are always looking to make things easier; what's the best way to do that without breaking the bank. [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.&title=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HubSpot+Service+Hub+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HubSpot+Service+Hub+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%0aAsk+HubSpot+Service+Hub+questions+and+get+answers+from+expert+users+in+our+HubSpot+Service+Hub+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/hubspot-service-hub/discuss) - [1](/products/hubspot-service-hub/discuss) - 2 - [3](/products/hubspot-service-hub/discuss?page=3) - [4](/products/hubspot-service-hub/discuss?page=4) - [5](/products/hubspot-service-hub/discuss?page=5) - [Next ›Next ›](/products/hubspot-service-hub/discuss?page=3) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/hubspot-service-hub/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "Product Avatar Image") ### Have you used HubSpot Service Hub before? Answer a few questions to help the HubSpot Service Hub community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhubspot-service-hub%2Fdiscuss%3Fpage%3D2%26small_ask%3Dhubspot-service-hub) No ## Top Contributors in HubSpot Service Hub 1 SK Loading... ### [Samantha K.](https://www.g2.com/users/49468e14-f8f4-427d-bfd0-01b5fc68ee19 "Samantha K.") 9 pts 2 ![Amber S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber S.") AS Loading... ### [Amber S.](https://www.g2.com/users/c87c4713-8b98-4506-8780-2ca997bd3690 "Amber S.") Customer Support 4 pts 3 JH Loading... ### [Joshua H.](https://www.g2.com/users/e48eb1b6-4edd-48a8-8adf-889334169d12 "Joshua H.") Parts Analyst 2 pts 4 ![Sam G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam G.") SG Loading... ### [Sam G.](https://www.g2.com/users/42fdc559-b5a9-44a4-b760-60f59dd96bc5 "Sam G.") Technical Support Specialist 2 pts 5 ![Shahaan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahaan L.") SL Loading... ### [Shahaan L.](https://www.g2.com/users/a5f53404-6a77-4710-925d-4d88f26656d1 "Shahaan L.") Customer Support Officer 2 pts