Hubble Reviews & Product Details

Very useful product features that I would consider well ahead of some of the other legacy platforms in the market, an intuitive interface, great for a global company because of their extensive coverage of available testers. The team has always been super helpful and really cares to make genuinely great products. I have only used the unmoderate study function so far, but I am looking forward to trying the moderate study. Review collected by and hosted on G2.com.

My team had a small confusion when viewing the results at the very beginning, but the Hubble team was very quick to resolve it and provide full support. We haven't had any issues since. Review collected by and hosted on G2.com.

The Hubble team has been a pleasure to work with. They are very supportive and responsive, making communication—usually through Slack—quick and straightforward. They genuinely listen to our feedback and are always working to improve based on our suggestions and requests.

When it comes to participants, we can quickly recruit high-quality individuals who match our specific criteria, and we've consistently received valuable feedback and insights from them.

Overall, Hubble is an excellent fit for a small team like ours. They provide all the usability tools we need at a reasonable price. Thank you, Hubble! Review collected by and hosted on G2.com.

Nothing yet. But I know if I find something that can be improved, Hubble will be on it! Review collected by and hosted on G2.com.

I love how Hubble makes recruitment very easy. I can simply plug in the characteristics that I want, and it helps me recruit from nationwide and international pools of users. It can vet very specifically, which is helpful for reaching audiences like physicians who are specialized in one area and challenging to reach through traditional means. The overall study programming features are very simple, intuitive, and easy to use. I can onboard a new team member to Hubble very quickly, and it allows them to become independent with their research. The drag-and-drop interface is really easy for adding different fields, and I love the Figma integration for concept testing. Hubble makes survey and test deployment easy among a team of multiple designers and product managers, scaling our research ability more quickly. It's much quicker than Qualtrics or other traditional tools. I also appreciate the responsiveness of the Hubble team; they're very hands on, responsive to emails, and answer all our questions. Review collected by and hosted on G2.com.

Sometimes there can be bugs with some of the features like audio capture and screen sharing. However, I appreciate how responsive the Hubble team is whenever we have missed sessions, giving us free make=up credits. Review collected by and hosted on G2.com.

I like the templatized questions and tasks available for setting up studies, which makes the set up process more efficient. The Hubble team is super responsive and helps build out feature requests quickly, and they even assist in setting up studies and providing recommendations. The user-friendly interface is a plus, and I can synthesize my research quicker thanks to helpful AI summaries that are well broken down on each video recording. Additionally, Hubble provides transcripts that I can plug into Claude for further synthesis. Review collected by and hosted on G2.com.

I find that some QA is needed on participants as sometimes they're unprofessional or unaware that recording has started. Also, background sounds during videos can be a bit of a problem as they sometimes get added to transcripts. I see the benefit of vetting users before beginning the study, but sometimes it can add a little delay and extra work. Review collected by and hosted on G2.com.

Hubble has been very responsive and helpful in setting up studies with us, educating us on their platform, and finding the best participants for our research. The quality of participants is an improvement for us and having our own Slack channel where we can ask questions and troubleshoot with the Hubble team has been invaluable. Review collected by and hosted on G2.com.

I don't dislike anything from Hubble as of now! Review collected by and hosted on G2.com.

Hubble’s unmoderated research tool is extremely easy to use and made our transition from another platform seamless. What stood out most were their new AI-powered features and the outstanding support we received from the Hubble team. They provided thorough guidance throughout the setup process as we were running a complex study, ensuring we had a clear approach and could gather the insights we needed. The combination of intuitive tools and dedicated support significantly improved our user research workflow. Review collected by and hosted on G2.com.

Nothing right now. The Hubble team consistently listens to our feedback and uses it to make ongoing improvements. Review collected by and hosted on G2.com.

I love how clean and clear the UI is. Its so user friendly and easy to implement. Their customer support is amazing as well. Above all, it has all the features I need and more. As a UX researcher, I am constantly looking to run studies in various ways/methods. Hubble does it all and does it quickly. It Review collected by and hosted on G2.com.

I haven't found any downsides to Hubble! Review collected by and hosted on G2.com.

Hubble has been a huge help for me as the only researcher at a startup. Their team is responsive and easy to work with, and having access to a research manager for research ops support has been incredible helpful. Being able to run both moderated and unmoderated studies as well as mix recruits for studies makes it flexible for different types of projects Review collected by and hosted on G2.com.

There only a small gaps compared to the legacy tools, but any most of the feedback I've shared with the team has already been on their roadmap. Review collected by and hosted on G2.com.

I had a really great experience with Hubble. The team was incredibly helpful, responsive, and provided thorough, thoughtful suggestions for the extensive user test I needed to run. I love how easy it is to recruit and screen testers on my own, especially finding the exact target users I needed, which I haven’t seen offered as seamlessly in other user-testing platforms.

The Hubble team even reviewed my study before launch, which was above and beyond. The platform is intuitive, integrates smoothly with Figma, and features like the AI tools make the workflow really efficient. Review collected by and hosted on G2.com.

I don’t have any real dislikes, as my experience was really great.

I shared a few minor suggestions directly with their team, and I genuinely felt that my feedback was heard and noted for future optimizations. Review collected by and hosted on G2.com.

I’ve been using Hubble’s unmoderated research tools for the past two years, and it’s been a consistently reliable platform. The interface is intuitive and easy to use, making it simple to set up studies and audiences with AI-powered options, templates, and reports. I especially like the AI summaries for open-ended questions and the screen recordings with heatmaps for Figma prototypes, which are easy to embed and set up in the platform.

The Hubble team has also been very supportive. They provide multiple ways to connect, through Slack channels, learning sessions, and even office hours meetings... they’re always open to feedback and improvements. Review collected by and hosted on G2.com.

They’ve been improving the AI support for reports and results. That was my main area for improvement, but it’s becoming more robust with each update. I wouldn’t worry about that! Review collected by and hosted on G2.com.