HR Cloud Reviews - Page 11

The Onboard app is really good and efficient, I love it how easy it is to navigate and how customisable it gets. Our Onboarding process improved a lot since we started using it.

Our Account Manager Grga Kordić is a prime example of how customer support/success should work. He takes the extra mile when it comes to any single question and he's always patient with everything we ask about. He adds 100% extra value to the product. Review collected by and hosted on G2.com.

Basically everything I ever had a complaint about got solved by the customer support, so I have nothing to list here as "unsolvable". Review collected by and hosted on G2.com.

The finest features include application for leave, management of leave, attendance etc. The software is quite beginner friendly as it is simple to use and not complicated at all. The layout is satisfactory. The software takes care of the HR needs. It allows self-evaluation so productivity is enhanced. The system of notifications and reminders keeps one updated, so no time is wasted. Its affordable so it is worth the price. Review collected by and hosted on G2.com.

One of the biggest issues include lack of professionalism by the customer support because they don't respond. The payroll system is a bit defective and there is no reminder for approval of leaves. One of my biggest concerns is that it is not web based and you have to download it which sometimes hinders the productivity. Data security is faulty too. Review collected by and hosted on G2.com.

It is relatively easy to add or create forms in the system. Being able to store that information after is very helpful. The automation is helpful, though not perfect. Most importantly, we are now able to get employee information into our systems in advance which provides more time for training on the 1st day rather than just doing paperwork. Additionally, the employee is adding the information (e.g. SSN, Direct deposit, taxes, etc.) so, there is less room for error where before, the employee was completing a paper form, turning it into HR and we then had to manually key it into ADP - lots of room for error. The last thing I want to mention is the implementation team. They are fantastic! They not only know they system but they are incredible problem solvers who are able to take a clients needs and (most of the time) find a way to make it work. What's even better is that once the implementation is over, that team stays with you and converts over to your support team. I love that continuity. Review collected by and hosted on G2.com.

The integration with ADP is a little clunky, mostly because of limitations that ADP sets. For example, we have some employees who left and then returned to the Company within 1 year. We would like to recognize their previous service but, ADP only allows HR Cloud to "see" the rehire date. It would be more helpful to see the original hire date and the rehire date or, if nothing else, the credited service date. Everything in HR Cloud is very linear which makes it easy to set up but, if there is a contingency for a specific group, a different workflow has to be set up and manually launched. For example, in Canada, we have to provide all documents in both French and English however, the system only allows for one document to be attached to a specific task. So, we have to manually send one. Review collected by and hosted on G2.com.

-- Easy to implement regardless of prior experience with technology or HR software systems

-- Ability to create customized forms that sync with existing paper forms

-- Excellent customer service

-- Very cost-competitive

-- Phone app makes it easy for employees to use Review collected by and hosted on G2.com.

The downsides of HR Cloud are really minor inconveniences, such as:

-- Inability to sort by last name in some of the apps;

-- Forms are not formatted to US letter size, so some forms get scaled down or create multiple pages when downloading as PDFs for local use. Review collected by and hosted on G2.com.

I love that everything is now paperless and that HR Cloud tracks due dates for new hire paperwork. We also did our open enrollment through HR Cloud this year and it went amazingly well! Review collected by and hosted on G2.com.

I guess if I had to complain about something it would be that sometimes it can be a little slow? Review collected by and hosted on G2.com.

It is easy to use and save lost of time. How easy you can customize the tasks is great.The customer service is fab, usually fast to response and always offering the best solution. The HR Cloud support chat is great, as candidates can contact someone directly from support and get the assistance needed. Review collected by and hosted on G2.com.

There is always room for improvement. That would be great to have implemented E-Verify within HR Cloud as this would save lot of time during the Onboarding process. Sometimes, there are some glitches but our customer representative always find a solution/suggestion. Review collected by and hosted on G2.com.

The team at HR Cloud was incredibly helpful in setting up our Onboard work flow so that is functions exactly how we'd envisioned. We were looking for a system that would have a lot of flexibility with being able to have many different types of forms, different levels of approvals/contributions, and also ability for pictures and videos. This system meets all of those needs a more. My company has multiple locations and we have been able to configure an onboarding portal unique to each campus to tailor the new hire experience. We have also been able to integrate with our ATS so that new hires flow straight into HR Cloud, saving a lot of data entry time.

I have also had feedback from new hires on how easy it was to set up their profiles and fill out forms. Plus, HR Cloud keeps up with government forms updates for you so you don't have to worry about missing an update! They have the functionality to tie I-9s directly into your E-verify site to automatically submit those cases (my organization hasn't been able to configure this due to multiple sites, but it is an amazing feature). Review collected by and hosted on G2.com.

The only area for improvement for us is tightening up the information flow from our ATS into HR Cloud. Review collected by and hosted on G2.com.

Since moving to HR Cloud for all of our onboarding needs, we've been very happy. The account manager that was assigned to us has been nothing but helpful in every aspect of the process. From the beginning when we were transitioning, the flow of communication was constant and thorough. Any follow up that we've needed and assistance throughout the maintenance of our account has been answered quickly with the most professional and happy customer service. Review collected by and hosted on G2.com.

There are a few small things that I wish they would update. For instance - I wish there was more options for back and forth with documents between admin users and employees. But these are small nice-to-have items. Overall, I enjoy the user interface and appreciate the recent changes they made in the past months. Review collected by and hosted on G2.com.

New employee's paperwork is done before they start their first day. And all documents are in one place. Review collected by and hosted on G2.com.

I have not come across any downside to the onboarding process. Review collected by and hosted on G2.com.

I like that everything I need is in one application. I also appreciate that live help is available at my fingertips whenever I need it. Review collected by and hosted on G2.com.

I don't have anything to add here. N/A N Review collected by and hosted on G2.com.