--- title: Micro Focus Service Manager (formerly HP Service Manager) Reviews meta_title: 'Micro Focus Service Manager (formerly HP Service Manager) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how Micro Focus Service Manager (formerly HP Service Manager) works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 20 scale: '5' date_modified: '2026-07-12' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Micro Focus Service Manager (formerly HP Service Manager) Reviews **Vendor:** OpenText **Category:** [Print Management Solutions](https://www.g2.com/categories/print-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 20 ## About Micro Focus Service Manager (formerly HP Service Manager) HP Service Anywhere and Service Manager service desk software handle change and incident management. ## Micro Focus Service Manager (formerly HP Service Manager) Reviews ### 1. HP service manager is a powerful ticketing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sumit K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** HP service manager is very easy to use and you can customise it according to your need. It is fast and has simple UI. Its very powerful tool in the industry. Many new features are there and best thing is they are customisable. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Some times it feels slowness in navigation. **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** It has ability to perform multiple tasks. Tracking of your service requests. Asset management and many more. It is customisable according to your business needs. ### 2. Tickets and Quotes **Rating:** 4.0/5.0 stars **Reviewed by:** Lynaia F. | Technical Lead (NMCI), Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** I like the integration of different types of options and range of areas where it can be tailored for any need. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Sometimes it goes down and causes issues enterprise wide. **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** We track assets, install tickets and breakfix items in it on a daily basis. ### 3. A quality product that is not overly complicated. **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick C. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** I was fortunate to be an early user of HP service desk before it grew into HP Service manager. It is simple to navigate and works with a CMDB, It allows sufficient information to manage, incidents and changes. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** It is not as powerful as Service Now, or BMC remedy (with its dedicated approval system based on impacted system/application owners), for change implementation management, but for smaller companies, it's sufficient. As for Service calls, its as good as any product I have seen. **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** HP Service manager sets out to monitor and escalate service incidents. It is an excellent tool that allows service desk to log an incident, locate the business owner and support groups at all levels and escalate issues for resolution. It tracks the time it takes for a response and can escalate if set SLAs are breached. ### 4. HPSM - An easy to use software. **Rating:** 4.5/5.0 stars **Reviewed by:** Sridhar K. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** Incidents and Change Orders are easy to raise and close in the HP Service Manager tool. Fetching status reports is easily manageable via custom filters and queries. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** The request management, Life Cycle Management topics could have been embedded in HP Service Manager tool. Searching could have been simplified by "general search" instead of "type search". **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** In our environment we are using HP Service Manager for Incident and Change Management. For request management, we are using Service Now for customer side and the data is then converted to HPSM Ticket. ### 5. great **Rating:** 3.0/5.0 stars **Reviewed by:** Ashutosh Singh R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** offers a wide range of features, including incident management, problem management, change management, service level management, asset management, and more. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** HP Service Manager has a steep learning curve, and the initial setup and configuration can be time-consuming. Additionally, the software requires a significant investment of resources, both in terms of hardware and personnel, to properly implement and maintain **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** It can integrate with other HP software products, as well as third-party tools, to provide a comprehensive ITSM solution. It also offers a robust reporting and analytics engine that enables users to track key metrics and identify areas for improvement. ### 6. Good ticketing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kirti V. | Senior AssociateTechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** It is a good ticket management tool for a midsize company which is quite easy to use and comes with most of the features one would need for end-to-end ticket and incidence management. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** It is adequate for a mid-size company that needs a cost-effective tool but lacks advanced features like in Service Now. **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** A good tool with an excellent interface for ticket and incidence management. It helps in the assignment and tracking of the incidence and also helps in managing Service requests as well. ### 7. A nice servicing tool but not more than that **Rating:** 3.0/5.0 stars **Reviewed by:** Adi c. | Robotics team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** That is able to tell you when the cartridge is about to be depleted **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Thatit doesn't do a lot more than these features **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** It helps me print contiouslly by letting me know when is the cartridge going to be depleted ### 8. Fast and quick tool, need to be enhanced. **Rating:** 3.5/5.0 stars **Reviewed by:** Aravind M. | Professional Services Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** Fast and stable ticketing tool Scrutinized Role based Access Control Captured all ITIL framework in the service catalogue. Detailed change management workflow. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Reporting needs crystal reports which is a pain area. Integration with other tools such as SOAR, SIEM is still not straight forward. Technical support needs to be improved. **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** Incident management Request management Change management Single central console for Alerts and tickets created in SIEM Easy to export search results for requests and incidents. ### 9. Good helpdesk tool for Incidence management **Rating:** 3.5/5.0 stars **Reviewed by:** Lalit K. | Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** Simple and easy to use with good features. Has cloud support for end-to-end incident mangement. The UI is easy to navigate and contains most of the needed features **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Difficulty in integration with third-party apps. Also not very powerful but adequate. It serves the purpose. **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** It is a helpdesk tool which helps in tickets and incident management, tracking and managing service requests. It has pretty easy interface, which allows easy navigation. ### 10. HP SM 9.x review **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** Implementation of Out of the Box ITIL Best practices workflow is easy. Good product if you are integrating with native MicroFocus products **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Integration with 3rd Party Monitoring platform for Incident Creation and reverse Integration capabilities are limited, you need to develop your own machanism for workflow automation **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** Auto Incident creation and assignment, Change and Service Request and helpful in workflow automation via Microfocus native support ### 11. Awesome Printing management **Rating:** 4.5/5.0 stars **Reviewed by:** Nupoor S. | Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** Printing management service provided by the hp service manager helps easily manage all print jobs, troubleshooting is also quick and effective ensuring less downtime. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Nothing to dislike as the product is quite useful and Flawless for the work that it does **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** Helping manage all the printing related jobs and troubleshooting of the printers ### 12. Flawless Solution for printing management **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsh M. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** The UI for the help desk solution is perfect. All the printing jobs, user access, loads,printing status, cartridge levels can be seen at one place **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Not sure if i dislike anything as of now because everything seems perfect **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** Printer management at organization level with access restrictions and printing error tracking and troubleshooting ### 13. Review for Helpdesk HP Service Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Poonam Y. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** Best tool for Helpdesk and incident management it has also cloud based features which is very popular and helpful for IT Administrator. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Nothing to dislike everything works good for me **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** Using this for Helpdesk and service management and print management for my organization ### 14. Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Fredy V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** The functionalities contained in Service Manager are very good, especially the ability to customize user options. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Sometimes the support is delayed, I don't know if it's because of the level of service purchased. **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** Control administration and internal reports. ### 15. Review for HPSM **Rating:** 4.0/5.0 stars **Reviewed by:** Vipul K. | Assistant Network Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** Simple graphic user interface. Incident and change management is easy. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Hostname management of different network devices and fetching reports is quite difficult. **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** It allows me to manage Incident /ticket in a single dashboard. Can do categorisation of different types of incidents/ issue which inturns helps to high serverity issue within SLA. ### 16. HP service Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** Great tool to manage Incident Ticket and Change Request. Event Management **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Nothing as such only Except database extract. Data Dump not available in direct tool, depends on other tool. **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** 1. Incident and Change Management 2. Excellent Monitoring and easy to access and operation. 3. Great Way to track multiple issues and Perfect Escalation Matrix. ### 17. There is still some room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** HP Service Manager is very very flexible **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** HP Service Manager is very flexible, but you have to code in order to make changes **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** We need a ticketing system, ITSM system. We've had a good experience with HP Service Desk, but it was discontinued. ### 18. Integration options of the product could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** The UI is clean and the ease of use is good **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Lack of integration options with other security tools. **Recommendations to others considering Micro Focus Service Manager (formerly HP Service Manager):** I would Recommend the product **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** We were using HPSM for IT operations management ### 19. Ticketing system as never before **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamad C. | Senior SOC Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** The gui and the ease of customization for me as an administrator **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Actually nothing. I was hoping to do more training while using javascripts **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** Itil ### 20. One of the best ticket management softwares **Rating:** 4.5/5.0 stars **Reviewed by:** Priyanka G. | Digital Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** Easy grouping of the tickets. Easy ticket management, Change and Incident management can be easily understandable. Ticket status are clear. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** It hangs on high load of tickets. Cant open multiple ticket tabs like more than 4. Initial server setup is little difficult. **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** Incident management, change management, solving service and support level issues easily with proper categorisation. ## Micro Focus Service Manager (formerly HP Service Manager) Discussions - [What is HP Service Manager used for?](https://www.g2.com/discussions/what-is-hp-service-manager-used-for) - [View Micro Focus Service Manager (formerly HP Service Manager) pricing details and edition comparison](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-03+02%3A45%3A58+-0500&secure%5Bsession_id%5D=f13b7618-81f7-4924-acc0-4ed349d79418&secure%5Btoken%5D=2c29907cd7e5a4609f949ec1c6f1cd1a9e14644ea414331ca2ac47f975f97387&format=llm_user) ## Micro Focus Service Manager (formerly HP Service Manager) Features **Hardware** - New Printers - Network - Queues - Updates - Employee Computers **Logistics** - Print Jobs - Cost - Cut Waste - Compliance **Agentic AI - Print Management** - Autonomous Task Execution - Multi-step Planning - Decision Making ## Top Micro Focus Service Manager (formerly HP Service Manager) Alternatives - [PaperCut](https://www.g2.com/products/papercut-mf/reviews) - 4.5/5.0 (533 reviews) - [PrinterLogic](https://www.g2.com/products/printerlogic/reviews) - 4.6/5.0 (405 reviews) - [MyQ](https://www.g2.com/products/myq/reviews) - 4.7/5.0 (118 reviews)