Housecall Pro Pros and Cons

Keeps me and my team organized! From the check lists to the job scheduling and estimates. It has made me a lot of money because of the follow up texts and the promos to leave a review after every job. It helps me be better at customer service! Great cost effective product! Review collected by and hosted on G2.com.

I wish I could add more employees without a big jump in price. Review collected by and hosted on G2.com.

Great scheduling with able to see by the hour, daily weekly and monthly. They have great reporting. They have lots of different options that helps you with your business. Good flat rate program, customer maintenance program, answering service, and so much more. Review collected by and hosted on G2.com.

The reporting can be better, being able to still see in the history that a customer cancel a job Review collected by and hosted on G2.com.

It's new user friendly and accurate for making changes. Review collected by and hosted on G2.com.

Sometimes when you don't refresh from time to time you won't see the changes. Review collected by and hosted on G2.com.

Their customer service is A1, Polite and quick to answer any questions I have. Review collected by and hosted on G2.com.

Sometime the wait time is a little long but they always get back to me so I'm ok with it Review collected by and hosted on G2.com.

I love that everything is easily done with one program. We can contact our clients and confirm appointments. We can text them photos, attach sales receipts, collect payments - all really user friendly!!! Review collected by and hosted on G2.com.

I have not found anything to be upset about yet!! Review collected by and hosted on G2.com.

The ease of making estimates, emailing them out, rolling them into invoices and getting paid all in one program. Customer support has been great. The mobile app works just a great to use and communicate with customers. I use this program everyday. Review collected by and hosted on G2.com.

The parts and reseal tracker is nice, but it would be very helpful to be able to have inventory tracking built within the program Review collected by and hosted on G2.com.

Housecall pro helps keep my invoicing schedule and reports all in order. Review collected by and hosted on G2.com.

Wish it would flag duplicate customers before allowing you to add new one. Review collected by and hosted on G2.com.

We have been using it for over one year now. Easy to use for the techs in the field and dispacthers; Flexible, and reasonably priced. Review collected by and hosted on G2.com.

The management is non existent. They are always "in meetings, busy". No accountability. Any issues take forever to resolve.

If any issues require developers to get involved, you can forget about it.

Once signed up, you don't count anymore.

They constanly add on (paid) features but they don't improve anything or fix existing software bugs.

Customer support available but they can't resolve any issues above their basic knowledge. Review collected by and hosted on G2.com.

It brings everything together and makes a seemless road map for us. Customer support is quick, the number of features we have work, easy to use, ease of intergration, frequency of use is unlimited. Review collected by and hosted on G2.com.

I like it, dislikes is only because someone doesn't understand the program or haven't made it work for them in there own way. Review collected by and hosted on G2.com.

Flexibility as it combines my CRA, accounting and other softwares. Review collected by and hosted on G2.com.

Some items didn't get transfered properly. Review collected by and hosted on G2.com.