Housecall Pro Pros and Cons

The best feature with Housecall is the ease of field use. Being able to instantly update pictures and notes, along with letting the office know times and progress spent on job sites. Review collected by and hosted on G2.com.

I wish there was a feature on the desktop app that would allow you to download all of the photos from technicians at one time, rather than having to do so individually. Review collected by and hosted on G2.com.

I really like the user friendly layout, it's simple to add clients, dispatch technician and collect payment. Review collected by and hosted on G2.com.

I feel there is time management layers missing, not really being able to track each person on the job with the same product is crazy. Instead to be able to track teams they have to clock in on another platform.

Also not being able to run reports on someone if multiple people are on the job, so the numbers and data are never correct unless I remove staff from a job to run a report and then put them back on. Review collected by and hosted on G2.com.

EASE OF USE VERY USER FRIENDLY FOR EVEN THE UNEXPERIENCED Review collected by and hosted on G2.com.

COST. MERCHANT FEES WHEN COMPLETING TRANSCTIONS Review collected by and hosted on G2.com.

Let's me communicate with my customers. With the partnership with Google, people book me right online any time of the day or night. My Cleaners use the Google maps in the app for directions to each house on their route. Review collected by and hosted on G2.com.

I have not experienced anything that I dont like in the 5+ years I've been using it Review collected by and hosted on G2.com.

Nothing at all they are complete thieves. Review collected by and hosted on G2.com.

They double billed me for 4 months and I never got a refund. They claimed it was completely erroneous on their end but still did nothing to resolve it. Finally closed my cards. They kept calling asking what happened and why did I cancel. Then they got sued for robo dialing people unsolicited. Now, they are back to calling me unsolicited and its gotten to the point where I answer and ask who it is and cuss them out and just hang out. These people are less than reputable to do any sort of business with. Stay far away from Housecall Pro. Review collected by and hosted on G2.com.

We found the app to not have glitches, the features they offered worked. Review collected by and hosted on G2.com.

Difficult to use app, impractical booking system. High cost. We found better features in a lower cost competitor. Our recent biggest dislike is that they have been making Emily soliciting calls with the same sales script. We asked to be removed from the list but now it's is the third week in a row revising their calls. We have tried to be friendly, but that patience is running thin. Review collected by and hosted on G2.com.

Housecall offers an all-in-one package for business tools with an easy-to-understand UI. Review collected by and hosted on G2.com.

Due to its extensive uses and tools, there can often be difficulty navigating the application, if you're trying to multitask. Review collected by and hosted on G2.com.

Great organization of customer, easy open estimate access, and great tracking of company progress. Review collected by and hosted on G2.com.

I would like the items list to have pictures attached next to the item, that way customers can see what we are installing. Review collected by and hosted on G2.com.

HouseCall Pro makes scheduling, dispatching, and invoicing incredibly easy and streamlined. Review collected by and hosted on G2.com.

The expense for what is offered does seem excessive. My biggest pet peeve is they add on "features" but never once have those features been fully useable or robust once they release them. They're a lukewarm attempt so they can create a cash grab. Review collected by and hosted on G2.com.