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I mostly enjoyed the smoothness of the setup with the help of their live support agents. In my case, it was Patricia, and she did a great job running me through all the necessary steps. I was able to connect with all my OTAs and have my calendar ready. After the setup, the system has been working very efficiently. ( receiving reservations, adjusting prices/availabilities, various promotions, etc ). Review collected by and hosted on G2.com.
If you aren't to tech savvy like myself, its a bit hard to set everything up perfectly, without support. Unlike most CMs HotelRunner offers a private setup session with one of their agents, which was a great pl Review collected by and hosted on G2.com.
13 out of 14 Total Reviews for HotelRunner
Overall Review Sentiment for HotelRunner
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Love that Hotel runner works with so many partners has has a very good network. Helps give management a very good insight into the daily operations of thier properties. Review collected by and hosted on G2.com.
Need to get used to the interface. Myabe it could be a little more user friendly. But once you get used to the interface, its works as smooth as butter. Review collected by and hosted on G2.com.
The interface and the service is excellent. I havent encountered any issues. They provide personalized setup sessions with agents, which proved helpful for individuals whore not tech savvy. Review collected by and hosted on G2.com.
HotelRunner handles day to day operations. Falls short in terms of displaying reservations. It is frustrating when guests claim to have made a reservation that we hav’t see on the website. Review collected by and hosted on G2.com.
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The support and educational resources provided by IBM have been really helpful, in navigating the platform. Review collected by and hosted on G2.com.
The interface runs smoothly. The service is excellent. its a support for users who is not tech savvy.This can lead to confusion. Review collected by and hosted on G2.com.
This is the best things to create new website for hotel as well as hospitality industry and manage booking , property management for the hospitality industry, provide good user friendly for price Review collected by and hosted on G2.com.
There is no such thing about hotelRunner Review collected by and hosted on G2.com.
It had a really nice UI and a ton of custom build tools specific to the industry Review collected by and hosted on G2.com.
I didnt have any complaints, I thought it was very well though out Review collected by and hosted on G2.com.
1123/5000
I was lucky enough to meet HotelRunner on my way. It offers exceptional service at an incredible price, the support is fantastic. Thanks again.
I did several market research on the internet looking for a channel manager for whom I don't have to spend high amounts. I have always looked for Italian products but finding nothing, I looked out over the world and found HotelRunner. At first I was doubtful, a Turkish product gave me perplexity. But over time I realized that I had made one of the best choices of my life.
They are very professional, punctual, precise.
They always answered all my inquiries quickly and always resolutely. For bureaucratic problems we had to close the business for a year and they were very kind, they understood the problem, and they interrupted the subscription fee for the closing period. No one else would have done so. They would close the service and then start over at the right time
Truly exceptional Review collected by and hosted on G2.com.
No problems to report the service is great, can't complain Review collected by and hosted on G2.com.
With HotelRunner, we implement online sales, digital marketing and channel management. It helps to optimize and improve their online reach. It helps to create innovative sales channels, increase brand awareness, attract more customers and increase profits. The fact that communication with channels is fast and under my control makes me very happy. I like their application, which allows me to update availability at any time. Review collected by and hosted on G2.com.
I would like to see some improvements in the PMS, as well as some improvements in the functionality of the calendar. There is not the best and understanding user support. Review collected by and hosted on G2.com.
To be able to see all the reservations at once with all the details. Review collected by and hosted on G2.com.
Pricing system can be improved as we have to calculate when we set it. Review collected by and hosted on G2.com.
