Hostie Reviews & Product Details

We’ve been using Hostie at Layla in Brooklyn for about 2 years, and honestly it’s been a game changer. Hospo comes with enough daily chaos, but Hostie has taken a huge weight off our shoulders. Its been unreal.

Their system is super intuitive, reliable, and has saved us both time and a heap of money in missed phone calls looking for a table/event.... you know yourself when the phone rings at a restaurant you get to it 3/5 times. Its helped in ways we didn’t expect. From smoother operations to fewer headaches with bookings and management, everything just works better with the system.

Couldn’t recommend it more to anyone in hospitality looking to simplify their workflow and focus on what really matters! Been a lifesaver! Review collected by and hosted on G2.com.

Nothing, genuinely. The lads are so responsive and helpful. Any snags are always sorted asap. Review collected by and hosted on G2.com.

I like Hostie for its easy setup, which is super straightforward and allows us to get started quickly. I find it very easy to customize with specifications that match our style of service, making it adaptable to our needs. The dashboard is great with a lot of data, which I find helpful. I appreciate the support from the team behind Hostie; they're always available to make changes on the fly when we need them. Implementing any special offering is easy, so questions can be easily answered. Setting up with our phone number was smooth and effortless. Lastly, the great plan for Q&A made the entire process seamless. Review collected by and hosted on G2.com.

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Hostie ensures we never miss a call by answering 24/7, including during peak hours, evenings, and holidays. This allows us to capture orders and reservations that would otherwise go unanswered or be lost to competitors.

By eliminating missed calls, Hostie directly helps recover lost revenue from phone inquiries and reservations that were previously unhandled.

Hostie also reduces labor costs by removing the need for dedicated staff to manage phones. It efficiently handles routine inquiries such as hours of operation, menu questions, and reservations without additional staffing, overtime, or training expenses.

The platform integrates with our restaurant technology stack, enabling it to manage bookings and orders while keeping menus and operating hours accurate and up to date automatically.

Finally, Hostie delivers consistency and operational efficiency by providing accurate, reliable information on every call. This allows our in-store teams to remain focused on guest experience rather than being pulled away to answer the phone. Review collected by and hosted on G2.com.

As with any AI-based system, an efficient and scalable approach to identifying gaps and refining AI prompts must be clearly defined. Regular review of interactions is necessary to quickly pinpoint improvement opportunities and continuously train the system to deliver accurate, on-brand responses.

Without a structured and efficient refinement process, AI performance can decline over time as menus, policies, and guest expectations evolve. Establishing this framework upfront is critical to maintaining high-quality interactions and long-term value from any AI solution.

I would like to see Hostie develop this further on how to have AI play more of a role in identifying the gaps and recommendations where I could quickly review and approve new prompts. Review collected by and hosted on G2.com.

I like that Hostie was made by restaurant owners who understand the problems we face in the industry. The software reflects that and helps in the most concise way. I also use the transcript dashboard the most to monitor anything on follow-up. Review collected by and hosted on G2.com.

I think the thing that doesn't work as well with Hostie is that it can only search from a specific time for a reservation that it is given from the guest and not just the entire shift or the entire day. Review collected by and hosted on G2.com.

automation for daily mundane tasks and helps us focus more on what is in front of us, which is the customers! and AI can actually answers most of the questions and reduce down a lot of our "phone time" Review collected by and hosted on G2.com.

there are some limitations as to how things can be done to each location. example: booking requirements with credit card deposit, each restaurant has different policy and different scenarios that triggers the policy, but having it customized to the detailed level seems to be limited so far Review collected by and hosted on G2.com.

I like how Hostie makes my life easier by answering and screening calls so I can call customers back and solve their issues efficiently. It's also handy that Hostie informs me when a customer is changing or canceling their reservation, especially when I am busy, eliminating the need for me to directly communicate at that moment. I also appreciate how easy it was to set up, thanks to the super helpful and hands-on team. Review collected by and hosted on G2.com.

At the moment the only thing that is a small problem is that the Hostie app will sometimes get stuck refreshing its page. It also doesn't always update on its own. It would be nice to maybe have a refresh button so I can manually update it instead of having to close the app and then reopen it. This might also solve the issue of the Hostie app needing to login every time. Review collected by and hosted on G2.com.

I use Hostie at my restaurant to handle calls, take reservations, and manage event inquiries. Hostie helps take all of the calls, which frees up my time to focus on being at the restaurant and interacting with guests rather than being on the phone. I find Hostie's voice interaction very realistic, and it can speak multiple languages, which is helpful for our international guests. Since we are an Eastern European restaurant, the fact that Hostie can speak Russian is amazing as it helps greatly. Before Hostie, my wife had to answer calls in Russian, but now Hostie handles most of them. The setup was super easy and quick. Review collected by and hosted on G2.com.

The Russian translations aren't always accurate, but we're working with Hostie to improve them for more seamless communications with our guests. Review collected by and hosted on G2.com.

Hostie has been great with helping to answer calls coming into our restaurant. It allows for many questions to be answered and create reservations even when we are closed. The Hostie team has also been a huge help in the addition of the product. Could not be happier! Review collected by and hosted on G2.com.

I have no found anything that I dislike about Hostie. Everything really has been great so far. Review collected by and hosted on G2.com.

What I value most about HOSTIE is the efficiency and dependability it adds to restaurant operations. It streamlines the service experience by allowing hosts and managers to focus on guests, while HOSTIE takes care of inquiries such as business hours, reservation procedures, and addresses straightforward issues like reservation cancellations. The customer service team at HOSTIE is wonderful too - they check in for any updates, send out success reports and work as a team to make sure it’s consistently improving. So far we are happy with our partnership with them! Review collected by and hosted on G2.com.

In the future, I would really like to see a direct partnership with Open Table, as this would allow us to fully take advantage of all the available features. While some people are still hesitant about interacting with a robot, I believe that, over time, this will become more accepted. However, it's important to ensure that people still have the option to speak with a real person, as that remains valuable. Review collected by and hosted on G2.com.

It enhances our service, especially during both operational and non-operational hours, by providing our guests with all the information they need. Review collected by and hosted on G2.com.

Sometimes it repeats itself without realizing it, and it can sound a bit too autonomous compared to a real human. Review collected by and hosted on G2.com.