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Hostek has pretty good customer support, especially during the new account setup. They quickly addressed any issues, even things that were outside the immediate scope of the service they provide. Review collected by and hosted on G2.com.
When I first opened an account, there was an issue with the sites being created on the wrong server. They did quickly fix the issue so at this point, there is not anything negative I can say. Review collected by and hosted on G2.com.
1 out of 2 Total Reviews for Hostek
Nothing now. Years ago the best tech support. Not now. Review collected by and hosted on G2.com.
When I first began hosting my SmarterMail service on their servers I was impressed. Tech support was very quick and helpful. They even helped me by supporting my SmarterMail software which was not part of the offering.
Then something changed. No more phone support. Instead submit a chat window in their website and wait up to hours for a response. Over the 3 years I have experienced about 5 significant outages. To me a significant outage is anything over 1 hour for a mail server. Each time it happened I'm stuck on the phone with 100+ angry customers. They replaced my SEP protection with their own and no notice. Their endpoint protection software prevented me from RDP. The final straw is the extremely poor performance over the past few weeks. Freezing up my server and waiting until they get around to rebooting it. Stay away from these guys. Review collected by and hosted on G2.com.
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