--- title: Hostaway Reviews meta_title: 'Hostaway Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 413 reviews by the users' company size, role or industry to find out how Hostaway works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 413 scale: '5' date_modified: '2026-07-09' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Hostaway Reviews **Vendor:** Hostaway **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.8/5.0 **Total Reviews:** 413 ## About Hostaway Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. WHAT YOU CAN DO WITH HOSTAWAY \*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) \*Real-time sync on availability, pricing, and calendars across all connected channels. \*Manage all reservations and conversations in one unified inbox. \*Automate 93% of repetitive guest communication with AI Replies. \*Increase earnings by 25%+ with Dynamic Pricing. \*Track performance with advanced reporting and insights. \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Connect your 200+ tools through powerful integrations. \*Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have to. WHY HOSTS CHOOSE HOSTAWAY Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: \*Award winning 24/7 phone support, with help always a call away. \*A comprehensive Help Center for self-service. \*A 97%+ customer satisfaction rating. \*Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. GET STARTED Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you. ## Hostaway Pros & Cons **What users like:** - Users commend the **helpful customer support** of Hostaway, enhancing their experience with personal assistance and guidance. (28 reviews) - Users appreciate the **ease of use** of Hostaway, facilitating seamless management of their vacation rental listings. (23 reviews) - Users value the **thorough onboarding experience** with Ace, making setup seamless and user-friendly for efficient integrations. (20 reviews) - Users appreciate the **seamless integration** with OTAs and the convenience of managing properties from one platform. (9 reviews) - Users appreciate the **intuitive interface** of Hostaway, enhancing their management of complex coordination tasks seamlessly. (9 reviews) - Integrations (8 reviews) - Booking Management (7 reviews) - Users love the **automation capabilities** of Hostaway, which streamline tasks and enhance overall efficiency in managing bookings. (5 reviews) - Users love Hostaway for its **user-friendly platform and excellent customer support** , making rental management effortless and efficient. (5 reviews) - Website Building (5 reviews) **What users dislike:** - Users find the **missing features** of Hostaway limiting, with a dated interface and inconsistent access causing frustration. (6 reviews) - Users find Hostaway **expensive** due to hidden fees and additional costs for essential features, complicating overall affordability. (5 reviews) - Users find Hostaway's **limited options** frustrating, especially concerning app features and unexpected fees impacting their experience. (5 reviews) - Users find the **inefficient onboarding** process slows their progress, despite benefiting from excellent customer support. (4 reviews) - Users find the **complexity** of Hostaway challenging, requiring significant time to learn and fully utilize its features. (3 reviews) - Not User-Friendly (3 reviews) - Users report **poor customer support** with long hold times and inconsistent answers, affecting overall satisfaction. (3 reviews) - Time-Consuming Reporting (3 reviews) - Outdated Interface (2 reviews) - Payment Issues (2 reviews) ## Hostaway Reviews ### 1. Easy to use software w/great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Hostaway?** The user-friendly interface and speed to set up our booking engine were our two favorite features. Also, the customer service with the onboarding calls was very helpful. **What do you dislike about Hostaway?** There isn't much I can say that I dislike about the software. There are a few features I wish they had (PointCentral integration, ability to download nightly rates into a spreadsheet, etc). Still, these features are either in the process of coming out, or they aren't significant enough to be an issue. **Recommendations to others considering Hostaway:** There isn't one software out there that does everything, but HostAway is as close as you'll get to perfect. **What problems is Hostaway solving and how is that benefiting you?** We're able to automate our messages to guests on all platforms, manage our cleaning schedules with cleaner logins, and owner statements are easily created and calculated. ### 2. Great all-in-one service for short term rental hosts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Hostaway?** Customer service! Paul - our customer representative - is fantastic. He's very responsive when we have a question, and helpful during the onboarding calls. **What do you dislike about Hostaway?** So far so good. No complains yet. If anything, a chatbox with 24/7 customer service would be even better. **Recommendations to others considering Hostaway:** Great product and worth a try! **What problems is Hostaway solving and how is that benefiting you?** A platform to manage all my short-term rental listings on multiple short-term rental platforms (airbnb, vrbo, booking.com, etc.) All the integrations and automation have saved us a lot of time and headache. ### 3. Great all around product and service **Rating:** 4.5/5.0 stars **Reviewed by:** Kranthi R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Hostaway?** Userfriendly software, auto invoices, single inbox for all communications, and great customer support. **What do you dislike about Hostaway?** The mobile app is still a bit underdeveloped, especially the multi-unit setup. **What problems is Hostaway solving and how is that benefiting you?** Vacation rental management, Task management, and reports. Saved a lot of time because of the automation provided by Hostaway ### 4. Happy with Hostaway **Rating:** 5.0/5.0 stars **Reviewed by:** Barrett M. | Managing Partner Beachstar Realty, LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Hostaway?** Software is very user friendly! I am able to automate many processes, saving myself and my team time. **What do you dislike about Hostaway?** End of month reconciliations are a little cumbersome, but they are constantly improving the process. **What problems is Hostaway solving and how is that benefiting you?** Direct bookings are what I am looking to improve in with a VRM software platform and so fare Hostaway is helping increase these. ### 5. Paul is extremely helpful and knowledgable **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Hostaway?** My onboarding calls have been very helpful. Paul always asks what i want to focus on on the next call so we have a clear learning journey for the platform. **What do you dislike about Hostaway?** Manual invoicing is quite complicated. You have to create save as a PDF and send. There is no automatic way to send and the invoices don't look great. **What problems is Hostaway solving and how is that benefiting you?** Hostaway really helps to automate messages, bookings and save a lot of time. ### 6. one of the best Property Management Softwares **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel K. | Property Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2022 **What do you like best about Hostaway?** its integrations, its customer support is over the charts, and its inbox system. **What do you dislike about Hostaway?** Its accounting and invoice system, its maintenance tools can be improved. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is the daily software that helps me with all the daily operations that my property management company needs. ### 7. Perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2022 **What do you like best about Hostaway?** Exactly what I needed. Helping me manage all in one place. **What do you dislike about Hostaway?** Nothing. It does everything I need and very simple to use **What problems is Hostaway solving and how is that benefiting you?** Integration and channel managment. Ease of setup and use of website ### 8. The best channel manager, constantly improving **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Hostaway?** Simple to use but powerful enough to fulfill our main requirements. We find that we pretty much use every single feature in the software, we can see the attention to the detail that makes it user friendly and feature rich while still streamlined to what is needed. The support has been exceptional. The onboarding went very well, we were given as much time and attention as we needed and after that support as been always very quick to answer and helpful. We have looked into quite a few channel/booking managers and the ones we've looked at were either too expensive, too bloated and hard to use or missing functionality. We've found Hostaway to offer the right balance. **What do you dislike about Hostaway?** We find a few bits and pieces missing, mostly specific to us, when comparing with other more localized products (for instance ability to automatically send SEF bulletins), but Hostaway is regularly releasing new features and we look forward to see more in the future. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is a key part of how we manage our rental, from the initial guest inquiry to the review. In between, all communication with the guest, a lot of it automated, organising the tasks for our staff, coordinating the different channels and calendars and financial overview and details for our accountant. ### 9. The best ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Hostaway?** Love the calendar integration , financial reporting, ownerstatements and direct booking engine. The user interface is super easy to use. **What do you dislike about Hostaway?** Custom formulas are a little challenging **What problems is Hostaway solving and how is that benefiting you?** Property management reports with owners and being able to scale ### 10. on boarding **Rating:** 5.0/5.0 stars **Reviewed by:** Nadeen E. | Listings' Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Hostaway?** Shabeeb Razeen was very helpful through the sessions **What do you dislike about Hostaway?** there were some discrepancies in the calendar **What problems is Hostaway solving and how is that benefiting you?** calendar integration and user creation ### 11. very good onboarding process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Hostaway?** The simplicity of the property managemet **What do you dislike about Hostaway?** there isnt much that i can complain about **Recommendations to others considering Hostaway:** very easy to navigate good communication has everything you can think of with regards to channel managing and vacation rental **What problems is Hostaway solving and how is that benefiting you?** syncing of the calendars and the easy of a central platform to control all of the channels aswel as being able to respond to every guest from different channels ### 12. Best property channel software **Rating:** 5.0/5.0 stars **Reviewed by:** Joe S. | Rental Property Marketing & Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2020 **What do you like best about Hostaway?** Intuitive learning, quick support, ease of use and features. **What do you dislike about Hostaway?** Not much, a few small gripes on updating instant messaging, but nothing major comes to mind at the moment. **What problems is Hostaway solving and how is that benefiting you?** Complete pricing and communication among all platforms . VRBO, Booking.com, Expedia, Airbnb and more. Simplifies my time. ### 13. hostaway onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** aurora b. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Hostaway?** easy fluid comunication and problem solving **What do you dislike about Hostaway?** nothing, everything went smoothly and easy going **What problems is Hostaway solving and how is that benefiting you?** Problems with connection with strype, direct payments and bulk editing of rates ### 14. Hostaway Review **Rating:** 4.0/5.0 stars **Reviewed by:** Andre B. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Hostaway?** The messaging and integrations with other softwares. **What do you dislike about Hostaway?** The lack of speed with API's and how the channel manager does not have control to make other companies onboard faster. **What problems is Hostaway solving and how is that benefiting you?** Messaging and double booking. As well as automating tasks has saved me a ton of time with my cleaning teams. ### 15. It was a seamless experience, moving from another channel manager to Hostaway. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Hostaway?** Our onboarding coach was very knowledgeable, both from a technical and user standpoint. **What do you dislike about Hostaway?** It was a bit difficult to schedule meetings with the onboarding coach that we liked (because he was obviously popular for his skill)! **Recommendations to others considering Hostaway:** Easy to set-up. Easy to use. **What problems is Hostaway solving and how is that benefiting you?** We are now able to automate a lot of the other processes (housekeeping, payments, etc). ### 16. Hostaway is one of the best PMS platforms out there. Easy to use and their support is outstanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Hostaway?** Easy to use and set dynamic pricing, Integration with various channels is a breeze. The best part of all is the Outstanding support and onboarding process. **What do you dislike about Hostaway?** Nothing. I love Hostaway. If I have to pick something, it would be the website builder, but I know this is in the works and will be released soon. **Recommendations to others considering Hostaway:** You will get the best experience with Hostaway. My support rep and onboarding specialist PAUL was outstanding and very knowledgeable. You will be happy with having Hostaway as your PMS. **What problems is Hostaway solving and how is that benefiting you?** Intergration with various channels, centralized control and dynamic pricing. ### 17. Robust, Scalable, Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan R. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Hostaway?** Our team has been very happy with Hostaway. It’s very user friendly and reliable. We came from a different PMS that always had bugs that we were having to report and that has not been the case with Hostaway. It has a robust set of tools and they are constantly releasing new ones. They regularly take feedback from us as to what features would serve our team. **What do you dislike about Hostaway?** There are honestly no dislikes to report! **What problems is Hostaway solving and how is that benefiting you?** I was with Hostaway in early 2019 and honestly wasn’t super impressed. I left for about a year and a half to try a competitor. I demoed with and switched back to them mid 2020. They had developed their product a ton! Since being back with them they have continued to develop aggressively. I currently have just over 50 properties but expect to be over 150 by the end of 2021. We need a robust reliable software to scale that quickly and we’ve found that with Hostaway! ### 18. Great service & customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Hostaway?** Customer support and utilisation of tools **What do you dislike about Hostaway?** Learning curve to utlise the ui is steep **What problems is Hostaway solving and how is that benefiting you?** Hostaway adds new features constantly ### 19. Good platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Hostaway?** it's connected to all platforms and easy to use **What do you dislike about Hostaway?** there's no direct-line for support and there's a lag / need to refresh page to see new info **What problems is Hostaway solving and how is that benefiting you?** Good connections across multiple platforms ### 20. Great experiance so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Hostaway?** Integration was very easy and the onboarding team was very patient and supportive. **What do you dislike about Hostaway?** Details provided to team members regarding number of guests expected could be improved upon **What problems is Hostaway solving and how is that benefiting you?** Channel Management, team management, calendar management and payment processing ### 21. Great and fast onboarding! **Rating:** 5.0/5.0 stars **Reviewed by:** Diane C. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Hostaway?** I like that on my second day, I've accomplished what I had tried to do with another company three months in, and it was going to take three months more. All I wanted to do was put a calendar and enable booking on my website. It's now completed on day two of training!!! Wow. I wasted three months with the other company and hadn't gotten close to where I am today and spent a butt load of money for nothing, and their homework was ridiculous! **What do you dislike about Hostaway?** I can't really think of anything so far! **What problems is Hostaway solving and how is that benefiting you?** I've accomplished what I set out to do! in two sessions with Uvindu! I still will be learning more as I go through this with him, but he's very patient, and that's good since I'm older and sometimes don't get some of this right off the bat! ### 22. Financial Reporting Support @ Hostaway **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher D. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Hostaway?** Friendly, helpful support people--in this case, Paul and Amanda. Sophisticated financial reporting and tax caculation tools available in software. **What do you dislike about Hostaway?** HostAway has a more sophisticated and versatile financial reporting system so it takes some tweaking to set up reports in a way that one knows one is comparing the data properly to financial reports that one generates via Airbnb and VRBO. This is not really a dislike, just a note that some additional work is involved while onboarding. **What problems is Hostaway solving and how is that benefiting you?** I'm solving the issue of how I can make reporting on financial performance more effective for my company and for the owners it reports to. ### 23. Awesome customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Manuel L. | Chief Market Risk Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Hostaway?** Customer support representative (Abeshek) experience in solving issues Intregration opportunities **What do you dislike about Hostaway?** Customer support service is not available 7 days a week **Recommendations to others considering Hostaway:** Easy use + integrations **What problems is Hostaway solving and how is that benefiting you?** Calendar sync, payment integration, OTA integration, automations, customer experience integration (monitoring systems) ### 24. Quick & Relevant! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Hostaway?** Tharindu the Hostaway Agent who assisted me was quick, attentive, and reliable! This is one of the reasons why we switched to their software - attentive customer service. Highly recommended. **What do you dislike about Hostaway?** Just keep on asking me to send a review everytime they assist me - not much of a problem though. **What problems is Hostaway solving and how is that benefiting you?** None ### 25. Great PMS! **Rating:** 4.5/5.0 stars **Reviewed by:** Isaac F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Hostaway?** Customer service, once you reach them, is great. I'm especially impressed with Shabeeb!! **What do you dislike about Hostaway?** UI is a bit clunky and dated, but functionality is all there. **What problems is Hostaway solving and how is that benefiting you?** PMS ### 26. Woking with HostAway has made everything much easier to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Donald C. | Owner and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2021 **What do you like best about Hostaway?** The software and service provided by HostAway and my integration specialist Paul S, has been fantastic. Paul has spent many hours of time helping me to get the software set up exactly how I need it and he does much homework in preparation for our calls. I am very pleased to be using this very comprehensive service. **What do you dislike about Hostaway?** I wish I had more time to commit to working on the implementation. The software is so comprehensive that it takes time to get it just right. **What problems is Hostaway solving and how is that benefiting you?** Financial Reporting. Producing a detailed analysis of the financials of my business. ### 27. Fantastic customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Hostaway?** Responsive and competent support, which is indeed excellent. AirBNB implementation is great. Product is constantly improving. **What do you dislike about Hostaway?** Implementation of syncing with booking.com is a bit problematic. In some instances, there is no proper two-way synchronization and also messages don't push to hostaway in real-time. That is problematic when there is an urgent communication with a guest and we often resort to using booking's pulse app because there the messages of the guest appear instantly. Also, there are some issues with pushing information to booking. That we are lacking integration of KLARNA with stripe. If this would be implemented we'd use Hostaway even more. **What problems is Hostaway solving and how is that benefiting you?** Managing listings on various platforms and dealing with guests. Also automating cleaning, check-in and guest communication as well as parts of our payment process. ### 28. Amazing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Hostaway?** All features and functionality i wanted is there **What do you dislike about Hostaway?** Almost Nothing it is a one-stop shop for me **What problems is Hostaway solving and how is that benefiting you?** channel managers - pricing management - booking dashboard - automation in messaging ### 29. Paul has been excellent in each session. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Hostaway?** Other platforms as well as Airbnb, having a website that people can book direct. Support person available for the start. **What do you dislike about Hostaway?** Instant booking means I can't go on Booking.com. **What problems is Hostaway solving and how is that benefiting you?** Getting more bookings and therefore more income while making it easier and more time efficient to manage. ### 30. Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Summer G. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Hostaway?** What I like most is the personal and patient customer service. As a beginning user of the software, Uvindu made it so easy to understand and walked me through every step explaining anything I needed to know to manage our properties. Without Uvindu, I may not have made it. It is very user friendly but he had extensive knowledge in every aspect of the program. Highly recommended! Ask for Uvindu(: **What do you dislike about Hostaway?** Integrating VRBO takes a little time-if they give access to accept connection, the process would be much simpler **Recommendations to others considering Hostaway:** This is the ultimate travel software and the service is stellar. You will not be disappointed. **What problems is Hostaway solving and how is that benefiting you?** Calendar syncing Task and user management Listings all in one place are critical to our needs ### 31. Hostaway's quick and professional Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Rene T. | CEO/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Hostaway?** Great overview of our bookings and communications in one platform. Fantastic customer service that follows up quickly to our queries. Always updating the platform. **What do you dislike about Hostaway?** The only downside is that we find their Mobile App insufficient. We would really like to see the same functionality on mobile as we enjoy on the website. **Recommendations to others considering Hostaway:** Hostaway is a company that will support you in your efforts running your business. They will make onboarding quick and easy and always will have a listening ear for what you need. They have a Hospitality mindset. **What problems is Hostaway solving and how is that benefiting you?** We are now managing multiple properties and handle Calendar Management and Guests Communications all within the platform. Easy to manage all the OTA bookings, no more double bookings, and centralized management of guests communications. ### 32. Onboarding with hostaway **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Hostaway?** Onboarding with a new software system is always going to have challenges. There is a steep learning curve but my on boarding specialist is helping me navigate the process. I feel very supported and all of my questions are being addressed. The support I’m receiving from my onboarding specialist is incredibly kind and patient. **What do you dislike about Hostaway?** I can definitely feel frustrated that I don’t know how to navigate this PMS system fully yet. It is going to take time for me to learn all of the functionality. I’m sure within six months I will be able to navigate the system effortlessly. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is making it possible to combine a number of separate systems that I currently have in place. Once completely on boarded I will be able to utilize hostaway as my main portal for all of the functions of my short term rental business. ### 33. Excellent experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Hostaway?** Paul is absolutely sensational in guiding us through on boarding. He is very knowledgeable and applies and communicates his knowledge in a way that makes us able to easily follow along. He is patient and no question is silly or too hard. **What do you dislike about Hostaway?** Some of the connections were difficult to work around with drop outs. **Recommendations to others considering Hostaway:** Be patient and follow the process, you will become accustomed to the experience and love it! **What problems is Hostaway solving and how is that benefiting you?** Bookings across multiple channels and expanding our business ### 34. Hostaway is an asset to my business **Rating:** 5.0/5.0 stars **Reviewed by:** Drew R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Hostaway?** Hostaway has a robust and user friendly platform that allows me to manage a big segment of my business. Also their customer support is top notch and they have always been very helpful when I have a question, and usually their help articles clearly explain before I would have to reach out to customer support in the first place. **What do you dislike about Hostaway?** There is always going to be more features that I would like to see but they continue to add and improve all the time. **What problems is Hostaway solving and how is that benefiting you?** Managing my messaging from one place. ### 35. Attentive Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy Carr K. | Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Hostaway?** Hostaway is an up and coming property management software. We found the price attractive, but Marcus and the customer service team sold us. They are constantly updating and occasionally when there is an issue they immediately attend to our needs. The software is user friendly, and there are great tutorials available. **What do you dislike about Hostaway?** Occasionally there are glitches with their updates, but they quickly attend to the issue and update. There are multiple steps to uploading a property and syncing/importing from the other booking engines. We hope in the future it will be more seamless. **What problems is Hostaway solving and how is that benefiting you?** Property Management and booking engine synced with our website. We are constantly updating and changing our 20-30 properties due to resales and property management changes. Their booking calendar is constantly updating, and we find it very easy to use. We can also allow our property owners access to the calendar without sharing other aspects of the listing. ### 36. Hostaway Review **Rating:** 5.0/5.0 stars **Reviewed by:** Adam R. | Inventory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Hostaway?** The flexibility on pricing and the availability of multiple services such as website build for specific listings, email and customer notifications, and reporting services for analytics made Hostaway a standout choice for my business model. **What do you dislike about Hostaway?** There are a lot of detailed steps required to set up new properties. If there was a more streamlined one-button type setup, it might be more efficient, especially when multiple units and properties are required to build. **What problems is Hostaway solving and how is that benefiting you?** Having our listings on multiple websites is the key factor. Also having the ability to book with a dedicated web page build for our specific units is great as it offers an alternative to 3rd party booking sites. ### 37. HOSTAWAY ONBOARDING experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2021 **What do you like best about Hostaway?** The support with onboarding has been excellent. We have worked with Shabeeb and he has gone above and beyond to make our trasition to Hostaway as seemless and possible. **What do you dislike about Hostaway?** The learning curve. it takes a lot to understand a new software and it is not as intuitive as we had hoped but I feel it will get easier and make more sense once we are fully onboarded. **What problems is Hostaway solving and how is that benefiting you?** We are streamlining our operations and hope to have all of our systems integrated soon. We have been bouncing from app to app and needed to have one hub. Hostaway is providing a one stop shop for our needs. ### 38. Hostaway is worth it! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Hostaway?** The ability to do so many things with Hostaway from syncing calendars to guest communication, to tasks to help with scheduling. **What do you dislike about Hostaway?** Nothing yet. I learned the hard way that you pay per listing but that is just my mistake **Recommendations to others considering Hostaway:** I have been a client of Hostaway for a few months now and the customer service has been great! Lately I have been working with Shabeeb. I am happy to have this company as part of my business. I am excited to learn more and use it to help grow my business. **What problems is Hostaway solving and how is that benefiting you?** Having all the properties I manage calendars in one area. Tasks to help with schedule so my employees and I can manage the cleaning schedule easier ### 39. Hostaway is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Short Term Rental Management / Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2021 **What do you like best about Hostaway?** I could not manage the properties that I manage alone without this program. It keeps me organized and makes connecting with my guests and scheduling cleanings a breeze! The feature that allows you to create a "mother" listing with "child" listings connected is amazing when you have a two in one listing. **What do you dislike about Hostaway?** Some rare things still need to be done directly through Airbnb but I'm sure this will be updated over time. **What problems is Hostaway solving and how is that benefiting you?** This allows me to list two in one properties which I was not able to do prior to this. It also easily notifies my cleaners of each reservation. ### 40. Great product, but some bugs and missing features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2021 **What do you like best about Hostaway?** Ability to sync prices with Beyond Pricing, granular permissions for users, Wordpress plugin, great support and onboarding team. **What do you dislike about Hostaway?** No HTML email notifications, only text Some UI bugs Financial reporting a little buggy for CSV imported reservations Unable to manage VRBO messages, only emails Cannot sync multiple VRBO accounts **Recommendations to others considering Hostaway:** Overall a great product that I would recomment, just need to work a few minor bugs and add a few features **What problems is Hostaway solving and how is that benefiting you?** Managing reservations and pricing from a single place ### 41. Excellent functionalities and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Eva V. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Hostaway?** Customer service, simplicity, scheduling tasks, charging the guest, mobile app for the whole team **What do you dislike about Hostaway?** Small things, the system is generally great. **What problems is Hostaway solving and how is that benefiting you?** It saves a lot of time, you can share information with the whole team with reservation notes, assign tasks to the maintenance staff, syncronize calendar.... their WP plugin is amazing, we have it on our website. ### 42. Hostaway mobile app task improved the PM and cleaner communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Hostaway?** One of the PM I'm working with migrated to Hostaway and the task feature improved the PM and cleaner communication. The mobile app is can be used to send pictures and attachments before and after the cleaning. **What do you dislike about Hostaway?** The checklist in the task is big and it can be better by having a popup kind of option. In the desktop version, they can improve the way of how they organize the takes and how they showing them in the calendar. **What problems is Hostaway solving and how is that benefiting you?** After I got introduced to Hostaway via one of the PMs it made my job easier and keep a track record of what happened with cleaning and manage the tasks better. ### 43. Simple, Accessible, and Customer Oriented **Rating:** 5.0/5.0 stars **Reviewed by:** Jake P. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Hostaway?** Excellent customer service & transparency. **What do you dislike about Hostaway?** There is a learning curve so the onboarding calls are essential. **What problems is Hostaway solving and how is that benefiting you?** I'm able to automate my short-term rental business. ### 44. Friendly and simple onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Hostaway?** The review section is fantastic. The majority of the software is highly self-explanatory and easy to use. **What do you dislike about Hostaway?** The phone app could do with updating as it's a little dated and not as slick as it could be. **What problems is Hostaway solving and how is that benefiting you?** Much more economical and easier to manage everything under one system ### 45. Great product and company **Rating:** 5.0/5.0 stars **Reviewed by:** Drew P. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Hostaway?** Hostaway has been a great company to work with. Great customer service and everything is as promised and advertised. **What do you dislike about Hostaway?** Absolutely nothing so far. I'm just filling this in so I can post my positive review :) **What problems is Hostaway solving and how is that benefiting you?** Needed a software who could work well with Wheelhouse and my own website and the three major OTA's (BCM, Airbnb, Vrbo). ### 46. Best price-quality ratio VR management software **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel K. | Vacation rental manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Hostaway?** It's great software with very powerful features, especially if you manage several vacation rental properties. Also its best on price-quality ratio and the support service is really something else. **What do you dislike about Hostaway?** It could do better on the direct booking engine and on its message system. **Recommendations to others considering Hostaway:** Really a great option if you are looking for a good software solution to manage several properties. You will find a very competitive price if you manage between 10-30 properties. **What problems is Hostaway solving and how is that benefiting you?** Managing several vacation rental properties and keep track of all operating challenges. ### 47. Easy to use, but not easy to contact **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Hostaway?** Easy to use, good connection with few platforms, good user-friendly design. Some of the features are good. **What do you dislike about Hostaway?** Not easy to contact the support staff. No direct contact number. Very difficult to get in touch with them in an emergency. Not willing to take any responsibility for the fault, and pricing is still high for small users. **What problems is Hostaway solving and how is that benefiting you?** I am user of the Hostaway since 2016 and happy with simplicity, but too many changes coming up in name of improvement which make things diffcult, ### 48. Good product with prompt and helpful support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Hostaway?** The support team is always quick to respond to requests. Rates / availability connections function well. **What do you dislike about Hostaway?** Some load time/crashing/stability issues arise when connecting numerous properties. Export functions are not super robust but serve as a good starting point for creating new listings on a given platform. **What problems is Hostaway solving and how is that benefiting you?** Hostaway helps us to connect calendars for multiple booking channels to maintain accurate availability for numerous vacation rental units. ### 49. Paul has been fantastic every step of the way, I literally could not have done the setup without him **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Hostaway?** Integrating with my other booking platforms has been a real help! **What do you dislike about Hostaway?** Nothing, all good so far so nothing to dislike **What problems is Hostaway solving and how is that benefiting you?** Integrating my other booking engines. Automating tasks ### 50. Great product, incredible support **Rating:** 5.0/5.0 stars **Reviewed by:** Karen I. | Properties Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about Hostaway?** The support articles and support team are amazing. Uvindu has helped us at every stage of the journey. **What do you dislike about Hostaway?** So far I have not found anything that I dislike. **Recommendations to others considering Hostaway:** Get Uvindu! He's amazing! **What problems is Hostaway solving and how is that benefiting you?** Hostaway allows us to manage multiple OTAs and accounts for lots of properties. ## Hostaway Discussions - [his is a simple system to use;](https://www.g2.com/discussions/his-is-a-simple-system-to-use) - 1 comment, 1 upvote - [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) - 1 comment - [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) - 1 comment - [View Hostaway pricing details and edition comparison](https://www.g2.com/products/hostaway/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+11%3A32%3A08+-0500&secure%5Bsession_id%5D=3bd4cb9c-5450-4073-8a76-bf85059b2c1a&secure%5Btoken%5D=44aa003cb1065ceb00ae2009ee5e8dfb3eabebff89f62abcf80469b17c97af09&format=llm_user) ## Hostaway Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Booking Engine](https://www.g2.com/products/reservhotel-booking-engine/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Conduit](https://www.g2.com/products/conduit-2026-07-09/reviews) - [Enso Connect](https://www.g2.com/products/enso-connect/reviews) - [Jervis Systems](https://www.g2.com/products/jervis-systems/reviews) - [KeyNest Lockers](https://www.g2.com/products/keynest-lockers/reviews) - [Minut](https://www.g2.com/products/minut/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [SuiteOp](https://www.g2.com/products/suiteop/reviews) - [TIDY for Rentals](https://www.g2.com/products/tidy-tidy-for-rentals/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) - [VRScheduler](https://www.g2.com/products/vrscheduler/reviews) ## Hostaway Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **Marketing** - Online Reputation Management - Marketing Tools ## Top Hostaway Alternatives - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.5/5.0 (106 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.2/5.0 (71 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)