--- title: Hostaway Reviews meta_title: 'Hostaway Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 413 reviews by the users' company size, role or industry to find out how Hostaway works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 413 scale: '5' date_modified: '2026-06-28' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Hostaway Reviews **Vendor:** Hostaway **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.8/5.0 **Total Reviews:** 413 ## About Hostaway Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. WHAT YOU CAN DO WITH HOSTAWAY \*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) \*Real-time sync on availability, pricing, and calendars across all connected channels. \*Manage all reservations and conversations in one unified inbox. \*Automate 93% of repetitive guest communication with AI Replies. \*Increase earnings by 25%+ with Dynamic Pricing. \*Track performance with advanced reporting and insights. \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Connect your 200+ tools through powerful integrations. \*Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have to. WHY HOSTS CHOOSE HOSTAWAY Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: \*Award winning 24/7 phone support, with help always a call away. \*A comprehensive Help Center for self-service. \*A 97%+ customer satisfaction rating. \*Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. GET STARTED Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you. ## Hostaway Pros & Cons **What users like:** - Users commend the **helpful customer support** of Hostaway, appreciating their patience and effective assistance during onboarding. (28 reviews) - Users find Hostaway to have a **user-friendly interface** , making it easy to manage multiple listings and reservations. (23 reviews) - Users appreciate the **seamless onboarding experience** with thorough guidance and efficient, user-friendly support from Ace. (20 reviews) - Users praise Hostaway for its **seamless channel management** , enabling easy integration and efficient property oversight. (9 reviews) - Users appreciate the **intuitive interface** of Hostaway, enhancing user experience and simplifying management tasks. (9 reviews) - Integrations (8 reviews) - Booking Management (7 reviews) - Users love the **automation capabilities** of Hostaway, which streamline tasks and enhance overall efficiency in managing bookings. (5 reviews) - Users love Hostaway for its **user-friendly platform and excellent customer support** , making rental management effortless and efficient. (5 reviews) - Website Building (5 reviews) **What users dislike:** - Users note the **missing features** in Hostaway, including a dated interface and inconsistencies in the app functionality. (6 reviews) - Users find Hostaway to be **expensive** , facing unexpected fees and inconsistent support affecting their business operations. (5 reviews) - Users express frustration over **limited options** in the app, missing key features available on the desktop version. (5 reviews) - Users find the **inefficient onboarding** process frustrating, but appreciate the excellent support provided during sessions. (4 reviews) - Users find the **complexity** of Hostaway challenging, requiring significant time to learn and get comfortable with the system. (3 reviews) - Not User-Friendly (3 reviews) - Users report **poor customer support** with long hold times and inconsistent answers, affecting overall satisfaction. (3 reviews) - Time-Consuming Reporting (3 reviews) - Outdated Interface (2 reviews) - Payment Issues (2 reviews) ## Hostaway Reviews ### 1. Hostaway Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Hostaway?** Ability to streamline property management and processes. Onboarding Experience: We had a good onboarding experience with Mateo Famoso. He was thorough, attentive, and very knowledgable. **What do you dislike about Hostaway?** Help tutorials instructions aren't always clear. It would be helpful to have videos included for more detailed instruction. This would reduce amount of time having to contact Support. **What problems is Hostaway solving and how is that benefiting you?** Management of properties and booking channels in one solution. ### 2. Pam was amazing, so helpful from start to finish, Highly Recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Carl H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Hostaway?** The simplicity of the website is great and the staff are amazing. **What do you dislike about Hostaway?** Limited features whiten the app any improvement in this area would be great. **What problems is Hostaway solving and how is that benefiting you?** benefiting with the overall helping of our property rentals ### 3. Great customer support from Carlito **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hostaway?** Great customer support and product knowledge by Carlito. Issue resolved. **What do you dislike about Hostaway?** I don't like the AI support, might as well talk to a person **What problems is Hostaway solving and how is that benefiting you?** Questions about channel integration and general use of the software ### 4. Great Medium-Term Property Mgmt. Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie C. | Owner & Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Hostaway?** I had an excellent onboarding experience with Alma Gutierrez. Customer support has been very easy to contact and has been able to answer my questions and provide guidance and support as needed. The software itself does everything I'd want it to, plus much more, and I've been able to take my property management to a higher level. I'd highly recommend Hostaway to others as their property mgmt. solution. I use it for medium-term rentals, as all of my properties are a 1-month minimum stay (due to city regulations where I am). **What do you dislike about Hostaway?** Given how many features and capabilities there are in the software, there's a little bit of a learning curve. However, the software itself is very intuitive, so with a littel patience, you can figure everything out yourself. Or, if you're not patient, that's okay because their customer service has been exceptional and they can help you with any issues or questions you have. **What problems is Hostaway solving and how is that benefiting you?** Managing multiple listings, calendars, pricing, automations, etc. all at once. They've simplified growing and scaling a portfolio of short-to-medium-term property rentals. The task management with 3rd party vendors, cleaners, and maintenance crews has been extremely helpful, too. ### 5. The onboarding process was so easy and the system is very easy to understand and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Judy A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Hostaway?** One Platform for all my listings and easy to use **What do you dislike about Hostaway?** I would like to payout my owners right from the system with the intergration of Stripe **What problems is Hostaway solving and how is that benefiting you?** More options for guest to book. Platform for easy management. Easy to use and understand. Also Hostaway has technical support that I can reach when needed ### 6. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Hostaway?** I find it easy to use and a great platform for managing short-term rentals. **What do you dislike about Hostaway?** There is nothing to dislike on this platform. Everything is just great! **What problems is Hostaway solving and how is that benefiting you?** Guest communication and financial. ### 7. great experience so far, very easy and helpful onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hostaway?** the onboarding was so much easier than it was in other PMS', and in my other PMS' they always warm about changing due to how hard the onboarding process is but this was very easy and very helpful. Also, all my issues that I had with hostfully have now fully been taken care of. The financial reporting is also really great to use, and the customer support they have really helps take care of any questions you might have. I have had to call several times and they pick up right away. **What do you dislike about Hostaway?** It lacks a daily/weekly logistics board where I can see at a glance all of the check ins happening that day, the work around is doing a filer in the reservations tab, which works but it is one filter for check ins that day, and one other filter for check outs that day. And it also lacks a user log, where I can see what my team and other users have done that day. Knowing who did what, i mean. **What problems is Hostaway solving and how is that benefiting you?** I had several problems before, with financial reporting, and messages, but they are solved now. ### 8. Good software good support **Rating:** 5.0/5.0 stars **Reviewed by:** Brian W. | business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Hostaway?** It saves me a lot of time managing individual listing from different platform, the on boarding support is also very useful and tech support is responsive. **What do you dislike about Hostaway?** Nothing bothers me, all good no issues so far **What problems is Hostaway solving and how is that benefiting you?** manging different channels, financial reporting, calculate the payout every month ### 9. Excellent Onboarding Program for New Hosts **Rating:** 5.0/5.0 stars **Reviewed by:** Yaseen N. | Training Lead - Salesforce.com Implementation ( County of Orange ), Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Hostaway?** Alma Gutierrez was my onboarding specialist. She was patient, thorough and an amazing resource. She's witty and patient! I enjoyed my sessions with her. I can see us using this tool to its full capacity very soon! **What do you dislike about Hostaway?** UI was a bit confusing, but you get the hang it it with more time. I do think the product will evolve over time. **What problems is Hostaway solving and how is that benefiting you?** Instant booking across multiple platforms, single dashboard for reporting and business expenses (owner statements) ### 10. Amazing Service - Always **Rating:** 5.0/5.0 stars **Reviewed by:** clem e. | management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Hostaway?** Every time I call in, I get the best customer service and they always answer my questions. I spoke with Yen today, and the service was top notch! **What do you dislike about Hostaway?** I like everything about Hostaway, i.e. the tool and customer service **What problems is Hostaway solving and how is that benefiting you?** simplified property management ### 11. "Marie" the wonderful Integration support agent **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph D. | Cabo San Lucas - LINKS_to_3D_Virtual_Tours_&_Listings, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hostaway?** "Marie" the wonderful Integration support agent **What do you dislike about Hostaway?** I don't have any issues at this time, thus nothing to note. **What problems is Hostaway solving and how is that benefiting you?** Vacation rentals and channel management ### 12. Friendly and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Maarten H. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Hostaway?** agenda is great, good overview, cleaning service connected and channels **What do you dislike about Hostaway?** i managed it for many years manuel and for that cas is hostaway expensive **What problems is Hostaway solving and how is that benefiting you?** agenda and channel managing ### 13. Hostaway Onboarding with Anais :) **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan M. | Certified Nursing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Hostaway?** The Calendar sync and Financial Statements **What do you dislike about Hostaway?** There are not enough Payment processor options **What problems is Hostaway solving and how is that benefiting you?** Its a benefit with the ability to have multiple platforms all in one channel management. ### 14. Onboarding Experience with Ace has been amazing!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ross B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Hostaway?** The amount of integrations, user friendliness and aesthetically pleasing **What do you dislike about Hostaway?** App does not have all of the features the desktop version does. Some key on-the-go items are missing. **What problems is Hostaway solving and how is that benefiting you?** VRBO stable integration, customer support ### 15. FINANCIAL SETTING **Rating:** 5.0/5.0 stars **Reviewed by:** javier m. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Hostaway?** Shakira have been very nice and helpful, she solve the issue very quick **What do you dislike about Hostaway?** all the service provided is very good quality but the best its their customer service **What problems is Hostaway solving and how is that benefiting you?** x ### 16. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed J. | Web Application Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Hostaway?** It great to see all our listings at one place **What do you dislike about Hostaway?** Nothing to be added, would like to connect fully with other platform based in India (book my trip) **What problems is Hostaway solving and how is that benefiting you?** Time ### 17. excelent services and support by Josue **Rating:** 4.0/5.0 stars **Reviewed by:** Leidy M. | customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Hostaway?** Hostaway is afriendly software, easy to use **What do you dislike about Hostaway?** sometime the software has problems in the connection **What problems is Hostaway solving and how is that benefiting you?** today we can to resolve some problems with the payment charge ### 18. Weena was a Great Help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Hostaway?** Automation of my short-term rental bookings. **What do you dislike about Hostaway?** So much going on it is hard to keep track. **What problems is Hostaway solving and how is that benefiting you?** Automation saves time. ### 19. easy comms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Hostaway?** i like that the Customer support is very responsive **What do you dislike about Hostaway?** there is no quick chatbox support in the platform itself **What problems is Hostaway solving and how is that benefiting you?** easy user interface for incoming renters ### 20. Successful solution- very fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Hostaway?** Thank you for the quick support, Jeff! Much appreciated! **What do you dislike about Hostaway?** n/A It is too early to know if I dislike anything about Hostaway. **What problems is Hostaway solving and how is that benefiting you?** I had trouble setting up a new user. ### 21. Excellent customer experience and onbaording session with Ramon! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Assistant Director | Americas Regional Growth, Credit Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Hostaway?** Customizable with direct booking website. **What do you dislike about Hostaway?** Time between sale and onboarding could have been a little faster but no big deal. **What problems is Hostaway solving and how is that benefiting you?** Flexibility with direct booking website ### 22. Best Channel Manager for single unit Short Term Rentals **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian J. | President Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Hostaway?** Hostaway is the best solution that I have used so far, and I have tried many. It work flawlessly, integrates well with many other platforms and the best is the public API where you can build your own solutions. The set of features and automations is great and leaves almost nothing to wish for. The customer support is very responsive and helpful and there are no long queues when calling them. **What do you dislike about Hostaway?** If there was something to improve, I would love to see more payment gateway integrations or a custome API to integrate my own payment gateway. In my region, I cannot get a stripe account and need to work with local payment gateway providers. **What problems is Hostaway solving and how is that benefiting you?** Integration with key OTAs and management of the calendar. Automation of guest communication. ### 23. My issue was resolved in a timely manner **Rating:** 5.0/5.0 stars **Reviewed by:** Pauline P. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Hostaway?** Ease of use and the customer service team was very active in helping me resolve my ticket (Damion) **What do you dislike about Hostaway?** So far, I don't have anything that I dislike about Hostaway. **What problems is Hostaway solving and how is that benefiting you?** Syncing my Booking calendar with the software ### 24. Hostaway Support by Jerico **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Hostaway?** Incredibly knowledgeable and quick help that solved multiple problems that I was trying to fix myself. **What do you dislike about Hostaway?** Absolutely nothing. I've used Hostaway for several years and have had no issues. This platform makes running my short term rental so easy. **What problems is Hostaway solving and how is that benefiting you?** Integrating my calendars and setting up my cleanings seamlessly. ### 25. Ace Colonia **Rating:** 5.0/5.0 stars **Reviewed by:** Justin T. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Hostaway?** Hostaways onboarding with Ace was excellent, I have a very good understanding of the functionality and how to operate the platform. **What do you dislike about Hostaway?** It seems like it has everything I am looking for **What problems is Hostaway solving and how is that benefiting you?** Ease of management ### 26. So far so good, onboarding was a breeze! **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan H. | Property manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Hostaway?** The ability to manage everything from one place and have locks and dynamic pricing built in. **What do you dislike about Hostaway?** I think that some features are a bit lacking or non existent. i.e. I'd like to be able to see my Airbnb guest profile before approving them without having to go into the air bnb app. Also I'd like more mobile app features **What problems is Hostaway solving and how is that benefiting you?** Auto locks and messaging are a big help ### 27. Add a new listing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Hostaway?** Josh was very patient with me. He took his time communicated clearly and was very knowlagable! **What do you dislike about Hostaway?** The only thing is which you can not help is I wish Airbnb and Booking .com would sync taxes **What problems is Hostaway solving and how is that benefiting you?** I needed to add my new listing ### 28. ACE is AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleisha E. | Administrator Of Practice Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Hostaway?** Hostway has made property management so much easier for me! **What do you dislike about Hostaway?** There is nothing that I don't like at this time. **What problems is Hostaway solving and how is that benefiting you?** Making Property rental easier to manage. ### 29. Joyce was amazing! **Rating:** 4.0/5.0 stars **Reviewed by:** Ester c. | Property manager/ founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Hostaway?** I'm delighted to have completed my Hostaway sign-up and want to express my gratitude for Joyce's exceptional support and patience throughout the process. Her assistance made the experience seamless and enjoyable. **What do you dislike about Hostaway?** We had slight technical issue but were solved very quickly once I raised an issue. **What problems is Hostaway solving and how is that benefiting you?** Optimisation, cross promotion on different platforms, direct booking platform. ### 30. The BREST **Rating:** 5.0/5.0 stars **Reviewed by:** Jangeer H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Hostaway?** Most extensive and easiest on boarding. Perfect **What do you dislike about Hostaway?** nothing at all. every thing was spot on. **What problems is Hostaway solving and how is that benefiting you?** communication. rate management, team management ### 31. Smooth and professional training **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas J. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Hostaway?** The wide choose of features that we could use and the easiness of using it after a few days only. **What do you dislike about Hostaway?** I can't connect and create a ticket We have issues with the Booking engin set up on our website **What problems is Hostaway solving and how is that benefiting you?** Multi distribution especially with Marriott and Google Vacation rental Financial report Owner statement ### 32. Amazing! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Hostaway?** Really helpful and user-friendly—highly recommended! The girl who assisted us during the setup was incredibly kind and attentive, answering all our questions. There are plenty of features and customization options available. **What do you dislike about Hostaway?** Nothing to complain about—just take the time to learn how to use it! **What problems is Hostaway solving and how is that benefiting you?** Time saving ### 33. Very thorough and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Victor J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Hostaway?** The ability to manage my properties across multiple platforms. **What do you dislike about Hostaway?** nothing at this point. I have been impressed with the functionality so far. **What problems is Hostaway solving and how is that benefiting you?** I like the ability to use their price management software and integrating multiple booking sites. ### 34. Great Onboarding Experience with Hostaway **Rating:** 5.0/5.0 stars **Reviewed by:** Paull D. | Property Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Hostaway?** Hostaway has been a great asset to my vacation rental management. The onboarding experience has been seamless thanks to my onboarding specialist Ace Colonia. **What do you dislike about Hostaway?** So far, I haven't encountered any issues with Hostaway. **What problems is Hostaway solving and how is that benefiting you?** Hostaway's seamless OTA integrations prevent double bookings, while automation tools handle guest messaging, payments, and reviews—saving me hours of work. ### 35. Great working with Yubelkiz! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Hostaway?** Channel manager integration, calendar view, messaging capabilities, **What do you dislike about Hostaway?** Certain platforms like VRBO have limitations **What problems is Hostaway solving and how is that benefiting you?** Channel integration ### 36. John Michael from Hostaway solved my problem right away - very helpful and quick response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Hostaway?** Quick response time from customer service **What do you dislike about Hostaway?** It is very poweelful and requires a lot of preparation but will worth the effort **What problems is Hostaway solving and how is that benefiting you?** Manage your vacation rentals ### 37. Yen is the BEST~! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Hostaway?** Streamlines all workflow and allows me to maximize efficiency. **What do you dislike about Hostaway?** Nothing, the platform is awesome, no issues. **What problems is Hostaway solving and how is that benefiting you?** Synchronization issues between platform and Channel. ### 38. Helpful Support Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Hostaway?** Daryll was really quick to fix the issue that I had. He solved the problem from the information I provided and was very friendly and personable. **What do you dislike about Hostaway?** It's a little pricey... and for the add ons **What problems is Hostaway solving and how is that benefiting you?** guest communication and reservations ### 39. Excellent Software Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara A. S. | Senior Management Consultant - IT Business Applications, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Hostaway?** Hostaway is an excellent software product and very easy to use and learn. It does everything I need it to do and more. I am especially impressed with their innovation and consistent new features that are offered. Additionally , the have great materials and documentaton of all their features and great training webinars that help you use their product to it's potential and help you manage your business. .Finally - their support staff really go over and above to help you when needed. Support will make ot break a company and hostaway support is top notch. **What do you dislike about Hostaway?** There isn't anything I found that I don't like. **What problems is Hostaway solving and how is that benefiting you?** Hostaway provides a central system for managing everything I need to run my business ### 40. It was great and smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Jean Luc M. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Hostaway?** The syncing of the calendar and inbox chat with OTA **What do you dislike about Hostaway?** The dynamic pricing didn't work well for us. **What problems is Hostaway solving and how is that benefiting you?** It saves alot of time. ### 41. Weena Google Meet call **Rating:** 5.0/5.0 stars **Reviewed by:** Doug H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Hostaway?** Weena's support was tremendous. She is the smartest person i have met at hostaway and there are alot of smart people. **What do you dislike about Hostaway?** Not enough Weena's. She has the skill and patience that all support people should have. **What problems is Hostaway solving and how is that benefiting you?** Reports ### 42. Excellent Customer Service is a Priority for Hostaway, a Company that Listens! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Hostaway?** We own a vacation rental company with 30 properties and we knew we needed help. We searched around and researched many companies-we decided on Hostaway as our choice. Honestly, the experience at first was a little challenging because we were matched with an onboarding specialist who was not a good fit for us. It happens sometimes. We sent in an email with our concerns and the next day, our email was answered by management and immediately we were matched with a different onboarding specialist, Mateo Famoso. We knew immediately we had the right fit, Mateo was beyond patient with our many questions and he explained components of the Hostaway onboarding process indepth. We had multiple sessions with Mateo and let me tell you, those onboarding sessions are life savers. There is a lot to learn with the process of onboarding vacation rental platforms. The best way to explain it is we knew we could now succeed, we felt comfortable and confident with our learning curve because of Mateo. The Hostaway platform is extensive and comprehensive, we are so grateful we found Hostaway (and Mateo), we still have a lot to learn with the Hostaway platform, but we know help at Hostaway are just an email or phone call way. Kudos to management for quickly addressing our initials concerns and huge kudos to Mateo for taking us to the goal line. We know we have a winning team with Hostaway as our partner! **What do you dislike about Hostaway?** There is a lot to learn on the platform, but it's many features are amazing. Sometimes it is difficult to be patient, but we know once we understand all features-we will be on our way to vacation rental management success! **What problems is Hostaway solving and how is that benefiting you?** We needed additional platforms as we were only using VRBO. Now we have additional platforms and already in less than a couple weeks, we have a lot of new bookings from the new platforms! We are so happy. There is no way we could have managed it all on our own manually. Hostaway has it made the process so much more manageable. ### 43. email support for msg automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Hostaway?** Very powerful platform. Ryan took the time to make a video to show me exactly the issue in my account **What do you dislike about Hostaway?** It's a lot to learn and the user interface is not as intuitive as most **What problems is Hostaway solving and how is that benefiting you?** Helped me get into multiple OTA's ### 44. Extremely Helpful - Alma Gutierrez **Rating:** 5.0/5.0 stars **Reviewed by:** Tim T. | Vice President of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Hostaway?** My onboarding specialist, Alma Gutierrez, was very knowledgeable and helpful. **What do you dislike about Hostaway?** Have nothing bad to say about Hostaway technology - very user friendly **What problems is Hostaway solving and how is that benefiting you?** Streamlining Channels ### 45. Stay away from Hostaway- Not the experience we wanted **Rating:** 0.0/5.0 stars **Reviewed by:** Eric H. | Chief Experience Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Hostaway?** We actually lost functionalitya nd gained nothing. I cannot say anything positive about them. **What do you dislike about Hostaway?** 1. No ACH option. 2. Finland based and not US friendly for banks in the US. 3. No way to determine which co-owner is responding to guests. Only allows one profile foto. This is misleading to our guests. 4. Set up was very time consuming. We had to re-set up all our auto responses. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is supposed to syndicate our properites across multiple sites. They so far hae not generated any additional business for us. Nothing has been a benefit so far. We are unable to message guests from multiple profile fotos. Mobile app is not user friendly and clunky. ### 46. Added new direct booking for a guest and added a manual charge. **Rating:** 5.0/5.0 stars **Reviewed by:** Jody S. | Owner - Rivers Bluff Cabins, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Hostaway?** Support was handled promptly, and follow-up was excellent by Krish. She assisted me with making some financial charges and was very polite. **What do you dislike about Hostaway?** Nothing negative to say about the reservation system or support. **What problems is Hostaway solving and how is that benefiting you?** Have options on which channel partners I want to use. ### 47. Yen - wonderful! Very patient and smart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Hostaway?** It has lot's of features. The integration with multiple sites is perfect **What do you dislike about Hostaway?** It is complicated for a new user. Yen was helpful **What problems is Hostaway solving and how is that benefiting you?** vacation rentals and channel manager ### 48. Hostaway Support is Wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Chief Executive Officer and Licensed Property Manager in Charge SC, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Hostaway?** I have only been using them for a short time but I like their onboarding and customer support. **What do you dislike about Hostaway?** I am still confused about a situation I have switching from an old Airbnb account to a new Airbnb account. I don't want to pay for several accounts and hope that I can get this resolved soon. I just need a clearer path. **What problems is Hostaway solving and how is that benefiting you?** I love the owner reports. That is worth it just for that. I am accounting adverse. The auto-messaging is nice. The smart locks feature is great. I am still a novice so I am still getting my feet wet in the system. ### 49. Amazing Onboarding sessions & a great time saving software **Rating:** 5.0/5.0 stars **Reviewed by:** Joe O. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Hostaway?** That is saves me SO much time by automating the short term rental managing process **What do you dislike about Hostaway?** The least helpful thing is just that I cant get in more onboarding sessions sooner as his calendar is really booked up however its worth the wait as he does teach me so much. **What problems is Hostaway solving and how is that benefiting you?** Huge time saver as I was doing everything myself for 13 listings and there platform is saving me SO much time its hard to beleive. ### 50. Fantastic onboarding experience. Easy to use software. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin T. | Vice President of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Hostaway?** Compared Hostaway to a couple other PMS providers and theirs was the easiest to navigate and use. Pricing structure was simpler than the rest. Onboarding was a great experience. My onboarding specialist, Michael Herzfeld, did a fabulous job. He really took the time to make sure we went through all the important features and tools of the platform. Not to mention, he was a really nice guy and easy to talk to. Made the set easy and fun. **What do you dislike about Hostaway?** Nothing so far. Everything has been easy to setup and use. **What problems is Hostaway solving and how is that benefiting you?** Makes it easier to manage all my properties across multiple platforms. ## Hostaway Discussions - [his is a simple system to use;](https://www.g2.com/discussions/his-is-a-simple-system-to-use) - 1 comment, 1 upvote - [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) - 1 comment - [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) - 1 comment - [View Hostaway pricing details and edition comparison](https://www.g2.com/products/hostaway/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-06-29+01%3A19%3A20+-0500&secure%5Bsession_id%5D=a6f2f5c0-c181-41e3-aee1-ae851fe43be7&secure%5Btoken%5D=b18f6e8d63552b07b3bce72cad8e67290e7853483027378b7a004d39fc0f8386&format=llm_user) ## Hostaway Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Booking Engine](https://www.g2.com/products/reservhotel-booking-engine/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Conduit AI](https://www.g2.com/products/conduit-conduit-ai/reviews) - [Enso Connect](https://www.g2.com/products/enso-connect/reviews) - [Jervis Systems](https://www.g2.com/products/jervis-systems/reviews) - [KeyNest Lockers](https://www.g2.com/products/keynest-lockers/reviews) - [Minut](https://www.g2.com/products/minut/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [SuiteOp](https://www.g2.com/products/suiteop/reviews) - [TIDY for Rentals](https://www.g2.com/products/tidy-tidy-for-rentals/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) - [VRScheduler](https://www.g2.com/products/vrscheduler/reviews) ## Hostaway Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **Marketing** - Online Reputation Management - Marketing Tools ## Top Hostaway Alternatives - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.5/5.0 (106 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.3/5.0 (68 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)