# Hostaway Reviews **Vendor:** Hostaway **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.8/5.0 **Total Reviews:** 393 ## About Hostaway Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. WHAT YOU CAN DO WITH HOSTAWAY \*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) \*Real-time sync on availability, pricing, and calendars across all connected channels. \*Manage all reservations and conversations in one unified inbox. \*Automate 93% of repetitive guest communication with AI Replies. \*Increase earnings by 25%+ with Dynamic Pricing. \*Track performance with advanced reporting and insights. \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Connect your 200+ tools through powerful integrations. \*Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have to. WHY HOSTS CHOOSE HOSTAWAY Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: \*Award winning 24/7 phone support, with help always a call away. \*A comprehensive Help Center for self-service. \*A 97%+ customer satisfaction rating. \*Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. GET STARTED Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you. ## Hostaway Pros & Cons **What users like:** - Users value the **excellent customer support** from Hostaway, highlighting prompt responses and helpful assistance throughout. (28 reviews) - Users love the **ease of use** of Hostaway, making property management seamless and efficient. (23 reviews) - Users praise the **effective onboarding support** from Hostaway, enabling smooth implementation and comprehensive understanding of the platform. (20 reviews) - Users love the **all-in-one integration** of Hostaway, efficiently managing multiple listings and automating processes from one dashboard. (9 reviews) - Users highlight the **user-friendly interface** of Hostaway, making property management efficient and enjoyable. (9 reviews) - Integrations (8 reviews) - Booking Management (7 reviews) - Users love Hostaway for its **user-friendly platform and excellent customer support** , making rental management effortless and efficient. (5 reviews) - Website Building (5 reviews) - Users love the **automation capabilities** of Hostaway, which streamline tasks and enhance overall efficiency in managing bookings. (4 reviews) **What users dislike:** - Users report a lack of **essential features** in Hostaway, affecting customization and functionality for their needs. (6 reviews) - Users find Hostaway to be **expensive** , especially with numerous hidden fees and costs for essential add-ons. (5 reviews) - Users express frustration over **limited options** , such as missing functionalities and unexpected fees impacting their experience. (5 reviews) - Users find the **system complex** , requiring significant time and effort to master and become comfortable with it. (3 reviews) - Users find the **inefficient onboarding** process of Hostaway frustrating, requiring multiple sessions to fully understand the system. (3 reviews) - Not User-Friendly (3 reviews) - Users report **poor customer support** with long hold times and inconsistent answers, affecting overall satisfaction. (3 reviews) - Time-Consuming Reporting (3 reviews) - Outdated Interface (2 reviews) - Payment Issues (2 reviews) ## Hostaway Reviews ### 1. Ryan needs a promotion! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Hostaway?** I am enjoying the channel management tool. **What do you dislike about Hostaway?** Getting passed around by customer service. **What problems is Hostaway solving and how is that benefiting you?** I had a Direct reservation and the payouts were not showing up on the owners statement. It took about six phone calls and eight days. I was getting pretty frustrated at being passed around. Ryan was the first guy that recognize the issue and work through it with me immediately. As a manager, that is exactly what I look for in a leader... Take matters into your own hands and help fix the problem. ### 2. Michael Herzfeld is a great trainer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Hostaway?** Michael’s training didn’t just cover the basics; he delved into advanced features and best practices, empowering us to leverage Hostaway to its fullest potential. **What do you dislike about Hostaway?** Wish I heard about it sooner. This will elevate our business. **What problems is Hostaway solving and how is that benefiting you?** As a short-term rental (STR) business owner, finding a robust and reliable management platform was crucial for streamlining operations and maximizing efficiency. Hostaway has been a game-changer for my business, transforming the way I manage my properties and enhancing the overall guest experience. ### 3. Excellent and knowledgable on-boarding made this seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Raj S. | Founder and Managing partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Hostaway?** Fully connected OEM partner to most of the OTAs. Powerful yet flexible. **What do you dislike about Hostaway?** Direct booking engine : Website is rigid, primitive and needs some work **What problems is Hostaway solving and how is that benefiting you?** Being OEM partner with OTAs, provides direct access to their features. DIrect booking engine ### 4. they got expensive. they are not transparent in costing. **Rating:** 1.0/5.0 stars **Reviewed by:** Qin H. | Founder and Lead of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Hostaway?** Integration is good. everything else is not helpful. Airbnb has most of the function itself. **What do you dislike about Hostaway?** not letting users underttand how they quote. become more and more expensive. not customer focus but only want to make more money. **What problems is Hostaway solving and how is that benefiting you?** nothing really. thinking about to quit. So expensive. ### 5. STR business and great onboarding with Hostaway with Fatih **Rating:** 5.0/5.0 stars **Reviewed by:** Sen T. | Executive Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Hostaway?** Easy to integrate different OTAs and the Dynamic pricing is a wonderful feature that gives us access to up-to-date fees on the market. The onboarding was smooth as Fatih (our onboarding specialist) was very helpful and we can always ask him anytime. **What do you dislike about Hostaway?** Your FAQ guides are helpful but some information need to be updated/improved. **What problems is Hostaway solving and how is that benefiting you?** Managing communications, pricing on all OTas, admin task, inbox automations. ### 6. Hostaway/Farshad **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Hostaway?** It is a great all-in-one solution. This is far better than our old platforms, Hospitable and Lodgify. Pretty easy to navigate, but there is lots of room for improvement. The calendar is excellent. The inbox is excellent. Farshad was very helpful with setting us up, even weeks after going live. I can honestly count on him more than contacting support directly. I am pretty happy with the mobile app. Again, there is lots of room for improvement there too. I LOVE how fast HostAway is. **What do you dislike about Hostaway?** Support has been a hit or miss (excluding Farshad). A couple tickets of mine have dragged on for weeks, then loosing the window of opportunity to make changes to a desired reservation (such as adding a pet fee). The platform can be improved with user friendliness. For example, adding a pet to the reservation and having the price update should happen automatically, without doing added work with adjusting the total price, etc. More info on the reservation could be included in the guest description within the Inbox page. The onboarding process was easy with Farshad, but honestly I was expecting much less legwork because we paid for onboarding. A checklist would have been awesome. It was a disappointment seeing that past reservation data was not transferred over. I spend close to 14 hours gathering data from VRBO to import to Hostaway. This is all while managing 79 other college rentals, talk about stress! I am still not completed with this import process. And who's to say it's accurate? **What problems is Hostaway solving and how is that benefiting you?** An all-in-one solution. ### 7. It works. Makes managing several properties FEASABLE. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Hostaway?** Helps you have everything in one place. good **What do you dislike about Hostaway?** The setting up can be a little tricky. But online sutomer support help is good very friendly. **What problems is Hostaway solving and how is that benefiting you?** automation and everything in one place. ### 8. Hostaway is powerful and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Hostaway?** Overall Hostaway makes managing reservations, adding and adjusting listings, and integrating software platforms so easy. Specifically, Yen in support fixed my difficulties with the Booking Engine website very quickly. **What do you dislike about Hostaway?** There are a lot of items in the menu, and it could use a bit of reorganization or beautification. **What problems is Hostaway solving and how is that benefiting you?** Keeping track of reservations from so many channels all in one place, and connecting to our cleaning and maintenance platforms. ### 9. Excellent on boarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sina N. | Research Scientist/Electronic Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Hostaway?** I loved the experience with my onboarding specialist, Farshad Rajabpour, who made the software integration and its applications possible for me. In principle, the approach Hostaway has with their new clients can only be made successful with knowledgable, patient, and capable people like Farshad. Poeple like Farshad make Hostaway accessible to businesses like mine and are the true assets enabling a seamless experience and interface for Hostaway clients. This experience, coupled with the ease of use, ability to automate, and bandwidth and speed that hostaway adds to managment of short term properties has made it a household name for me and my business. **What do you dislike about Hostaway?** So far there is nothing bad I can say about Hostaway. **What problems is Hostaway solving and how is that benefiting you?** Automates and streamlines management of short term properties from booking to check-out in seamless ways. ### 10. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Robb K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hostaway?** Easy to use. I like all the channels that it broadcasts to and the individual website it created for our rental. **What do you dislike about Hostaway?** The only thing that would be nice to have is the ability to custom send available amenities to individual guests as not all of our amenities are available all the time. **What problems is Hostaway solving and how is that benefiting you?** Managing the rentals in one place ### 11. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Hostaway?** we really like the product, it covers everything the we need in the business and most importantly the onboarding with Shabeeb is great **What do you dislike about Hostaway?** it really needs time to be aware of everything and to setup the business in the right way **What problems is Hostaway solving and how is that benefiting you?** everything is centralised as a managing partner i can know what is happening in the business in a glance ### 12. Fatih was fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Habib M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hostaway?** all in one channel manager and PMs system makes the operation back end much easier. Onboarding process with Fatih who has made the whole experience exciting and educational. **What do you dislike about Hostaway?** nothing so far, but if there is something that does appear i will reach out. **What problems is Hostaway solving and how is that benefiting you?** unifying customer communication in one platform, therefore preventing misses messages and enhancing customer experience. ### 13. Super Onboarding Experience, Amazing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jet A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Hostaway?** The power of the platform to manage every aspect of my short-term rental business absolutely sets it apart from the competition. I've tried to others and can't imagine using any other platform than Hostaway now. The setup was simple, support was amazing, in short I'm incredibly pleased. **What do you dislike about Hostaway?** Nothing... the platform crushes the competition. **What problems is Hostaway solving and how is that benefiting you?** Managing multiple channels, cleaning, door locks, and communications. ### 14. Professional, Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Short Term Rental Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Hostaway?** Yubelkiz was great during onboarding and showed me how to use the platform. Answered my questions and provided me with useful insight **What do you dislike about Hostaway?** Integrations with other platforms has improved but it is still not as great as it can be. If you are not used to a managing platform it can be overwhelming. **What problems is Hostaway solving and how is that benefiting you?** Managing on miltiple sites ### 15. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hostaway?** Very helpful with automation and all in one platform. Great customer support too. **What do you dislike about Hostaway?** Hostaway is a bit pricey for only having a single listing at this time. I have listings coming in the future, but felt it was important to get this up and running since were on many different channels. **What problems is Hostaway solving and how is that benefiting you?** Saves me time! ### 16. Great Experience ! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel F. | Spécialiste hypothécaire BMO Banque de Montréal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Hostaway?** Easy onbording, Farshad was amazing. A lot of great options on the plateforme and it will save us a lot of time ! **What do you dislike about Hostaway?** I would like to have a traduction option on the booking engine :) **What problems is Hostaway solving and how is that benefiting you?** Automate a lot of tasks and resume all the information at one place ### 17. Exceptional customer service during onboarding by true experts of the software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Hostaway?** Bryann was extremely helpful in assisting me during Hostaway onboarding. The platform is built for hosts of all sizes, with all the integrations and features you would expect from a professional channel manager solution. The interface is intuitive and makes using it daily very enjoyable! **What do you dislike about Hostaway?** There are a lot of options, but onboarding helps you sort through the noise and get you up and running quickly with what you need. **What problems is Hostaway solving and how is that benefiting you?** Hostaway provides access to all the important channels to market and expose my short term rental property! ### 18. Hostaway provides an array of great services! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Hostaway?** It's great to have a support team to help with channel management needs and Billy did an amazing job in helping me with multiple requests when trying to connect new listings to VRBO and Booking.com. I also love the rental agreement functions, check-in forms, and automated messaging interface. **What do you dislike about Hostaway?** The only disadvantage is that the pricing is high and the additional services for remote locks and dynamic pricing can add up quickly. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is consistently seeking to improve the user experience by offering new services. ### 19. Must improve a lot in customer service and pos sales **Rating:** 2.5/5.0 stars **Reviewed by:** Jacky F. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Hostaway?** The onboarding system and their user friendly app **What do you dislike about Hostaway?** They do not listen at all (at least with me) about ny concerns with the website (horrible ans unacceptable translations). Customer service takes to long to answer and you have too many representatives dealing with the same issue and you have to repeat again and again what the problem iswhich turns this very annoying. Nonone speaks your native language. **What problems is Hostaway solving and how is that benefiting you?** Customer service after the onboarding. total disaster and never gor a reoply from all the meails I sent to the sales and VP dept. ### 20. Hostaway support always provides the best service when I'm trying to ask for assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Roi-Milbert G. | Online Hospitality and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Hostaway?** Their support is so helpful, especially Billy. Billy helped me a lot when it comes to issues I encounter with Hostaway system **What do you dislike about Hostaway?** User interface is good but can be improved. **What problems is Hostaway solving and how is that benefiting you?** The hassle of managing different platforms, in Hostaway, you can manage them all in one system. ### 21. Excellent customer service support!! **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie B. | Vice President, Operations & Construction Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Hostaway?** Host away is a great platform for short term rental property management. It has very useful features and most important for me is the financial reporting. You can customize the fields extensively, which is one of the reasons I switched over from Hospitable. I have to give Andrew, one of the executive support staff a 10 star rating. He has been very generous with his time, and each time I've reached out he has assisted me and has been very gracious with extending the calls beyond our time frame. Excellent customer service is hard to come by in the service industry and I give them thumbs up!! **What do you dislike about Hostaway?** There was a learning curve as with all platforms, it takes some time to really understand the system. **What problems is Hostaway solving and how is that benefiting you?** Channel management, financial reporting, automation ### 22. Customer support from Yen was absolutely top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Hostaway?** Good platform although needs some minor improvements **What do you dislike about Hostaway?** Details on the booking page that can't be changed easily. Not being able to embed the booking engine into our website properly forcing guests to leave the page **What problems is Hostaway solving and how is that benefiting you?** A bit easier to use than previous systems ### 23. John Bassey is an exceptional asset to your team. He helped me solve a very complex problem **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Hostaway?** John Bassey helped me solve a very complex, technical owner, reporting conundrum **What do you dislike about Hostaway?** I dislike how hard it is to schedule a call, but it seems to me that you are improving and adding service providers. **What problems is Hostaway solving and how is that benefiting you?** I needed to move from another platform that was not as robust. It was Guesty For Hosts. There were lots of glitches you seem to have a glitch free program that solves all my needs. ### 24. John was knowledgeable and helpful. He assisted me in setting up the finance matrix for HA and OTA **Rating:** 5.0/5.0 stars **Reviewed by:** Aga M. | Revenue manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Hostaway?** Intuitive platform, easy contact, competent support. **What do you dislike about Hostaway?** No history of operations, no way to check who, when and what change was made. **What problems is Hostaway solving and how is that benefiting you?** Direct connection to major OTAs ### 25. Hostaway Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Manny M. | Vacation Rental Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Hostaway?** very helpful. John guided me through the software to solve the issue we were having **What do you dislike about Hostaway?** nothing. John is very knowledgable and answered all my questions. **What problems is Hostaway solving and how is that benefiting you?** managing the calendar and listings across multiple channels ### 26. Hostaway has a great layout **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Hostaway?** I like the layout of the website and enjoy the app too, hoping for updates in the future **What do you dislike about Hostaway?** I think it still needs more updates and fixes, I don't enjoy all the manual things I have to do for bookings. **What problems is Hostaway solving and how is that benefiting you?** It is easier to navigate than my old property management system, seamlessly links up with Airbnb, Expedia and other platforms. ### 27. Very happy **Rating:** 5.0/5.0 stars **Reviewed by:** Nino S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Hostaway?** The platform is very Userfriendly and easy to manage **What do you dislike about Hostaway?** There is nothing i dont like about host away. **What problems is Hostaway solving and how is that benefiting you?** Automated messages ### 28. Joyce was very friendly and great to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Gary C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Hostaway?** Management of different platforms. Automatic notification. Direct booking site. **What do you dislike about Hostaway?** Didn't do a great job of transfering my listing to Booking.com. **What problems is Hostaway solving and how is that benefiting you?** Listing on multiple platforms. ### 29. Excellent Service from John Bassey! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Hostaway?** Ease of use, integration options and easy setup. **What do you dislike about Hostaway?** Long hold times, receiving different answers to same questions **What problems is Hostaway solving and how is that benefiting you?** I needed assistance to have our owners only paid the pm commission on the base rate and not the marked up rate per channel. John Bassey was amazing in assisting and working with me until we confirmed that it was completed! ### 30. Joyce was a great teacher and guide. She was very patient as I learned the platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike T. | CEO president, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Hostaway?** Automating the entire short term rental management process **What do you dislike about Hostaway?** ITs a lot to learn. Will take some time. **What problems is Hostaway solving and how is that benefiting you?** simplify communication, marketing, direct bookings ### 31. A great start for my short term rental business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Hostaway?** User friendly, easy to navigate and all in one place. Fatih made everything much easier in the onboarding process **What do you dislike about Hostaway?** Nothing so far, we will find out as we go **What problems is Hostaway solving and how is that benefiting you?** Helping us to manage all channels and messages from one place. We can follow our business' financial progress and take action accordingly to maximise profit ### 32. Great experience learning this fully comprehensive site **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick W. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Hostaway?** Its compehensiveness and customer support **What do you dislike about Hostaway?** It is complex, but things have to be to be fully inclusive and fully customizable. **What problems is Hostaway solving and how is that benefiting you?** Consolidation ### 33. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Hostaway?** Ease of use, channel management is great **What do you dislike about Hostaway?** Nothing so far-going good. Works very well **What problems is Hostaway solving and how is that benefiting you?** Combining everything in one space ### 34. Solid product, Farshad is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Matt J N. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Hostaway?** Lots of customizations are possible, app is pretty decent. Onboarded Farshad is my man, loved meeting with him. Payments can go do different homeowners depending on listings. **What do you dislike about Hostaway?** Not as many needed features as iGMS, you can't alter reservations like I could in iGMS, you can't turn of inbox for selected listings like I could in iGMS **What problems is Hostaway solving and how is that benefiting you?** It's allowing me to list on Google vacations, and have payouts go to each of my homeowners directly. ### 35. Onboarding Process Super Easy & Seamless! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Hostaway?** The user interface is excellent & easy to grasp; love that there are so many features already built-in, combined with ability to customize! My instructor Farshad was very knowledgeble and made set-up a breeze; I appreciated his simple explanations and our sessions were quite productive without spending a ton of time, which I was grateful for as a bust business operator. Thanks you! **What do you dislike about Hostaway?** Can't say I've found anything yet in particular **What problems is Hostaway solving and how is that benefiting you?** Hostaway gives us the ability to control more of our business, both operationally & financially so I'm very excited! ### 36. Hostaway Vacation Rental Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Hostaway?** Hostaway provides incredible onboarding experiences to combine with their incredible software. Farshad walked us through ever aspect of the platform and answered every single question we asked. Would highly recommend to anyone looking to make a switch. **What do you dislike about Hostaway?** Hostaway requires the owners airbnb account login and is not very friendly for co-hosts. **What problems is Hostaway solving and how is that benefiting you?** All in one solution that makes managing vacation rentals seamless ### 37. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Hostaway?** Hostaway is an excellent platform for managing short-term rentals. Its user-friendly interface, robust features, and responsive customer support make property management seamless. Highly recommended for anyone looking to streamline their rental operations. **What do you dislike about Hostaway?** Occasionally, there is no error notice, and it doesn't sync with the other platforms. You must get in touch with the support staff. That being said, the support staff is prompt and responsive. **What problems is Hostaway solving and how is that benefiting you?** Its user-friendly interface, robust features, and responsive customer support make property management seamless. ### 38. Great Onboarding Process with Ces Capon **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry G. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Hostaway?** Hostaway is very comprehensive and is a great management and tracking tool **What do you dislike about Hostaway?** There will be a bit of a learning curve as the system is rather complex **What problems is Hostaway solving and how is that benefiting you?** A marketing and tracking tool ### 39. Fantastic Service today from Billy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Hostaway?** Billy gave fantastic customer support today when Julie called about some issues with the cleaning tasks **What do you dislike about Hostaway?** There isnt anything we dislike about hostaway. **What problems is Hostaway solving and how is that benefiting you?** Keeping everything under one easy to use platform ### 40. Hostaway Platform Perfection **Rating:** 5.0/5.0 stars **Reviewed by:** Tanyia K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Hostaway?** Hostaway's integrated messaging system is a life saver. No more going from one platform to another to check inboxes. Now it is all right on my dashboard. Farshad made the onboarding process simple and pain free **What do you dislike about Hostaway?** I would like more change capabilities within the app. **What problems is Hostaway solving and how is that benefiting you?** Centralized Calendar and inbox ### 41. Extremely helpful and intuitive tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Hostaway?** The onboarding experience was very thorough and Fatih spent a lot of time to understand my specific needs and answer all of my questions. The platform itself helps organize and even create several pieces of documentation which streamlines the whole process for me. **What do you dislike about Hostaway?** So far, I haven't experienced any particular issues with the platform. **What problems is Hostaway solving and how is that benefiting you?** Performance metrics, consolidating everything into one platform, automating several of my tasks ### 42. Great onboarding team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Hostaway?** The people, and Jose in particular on the onboarding team, were helpful and knowledgeable, and crucially, had the candor to let us know what was an unknown, rather than waste any time. **What do you dislike about Hostaway?** Mostly a comment that some OTAs need to choose to play better. I appreciate the openness of Hostaway to working with others, but it takes to to make a great integration between companies. **What problems is Hostaway solving and how is that benefiting you?** Many features in one solution, and an open API allowing automation whereever it might not yet exist. ### 43. Excellent experience with Hostaway and Farshad R **Rating:** 5.0/5.0 stars **Reviewed by:** Dillon N. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Hostaway?** Hostaway is fantastic platform. Helps connect me with multiple booking platforms. Really happy to be using the platform. My onboarding session with Farshad Rajabpour last a few sessions; he was very detailed oriented. He helped me navigate the entire program and provided excellent feedback. Highly recommend Farshad. **What do you dislike about Hostaway?** Liked working on the platform. Lots of information. No dislikes. **What problems is Hostaway solving and how is that benefiting you?** Helps me avoid toggling between multiple platform and programs ### 44. Onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Hostaway?** The service it provides and how easy it makes my job . Also the onbording specialist Fatih was very nice and thorough on explaining . he was very knowgelible and helped us to create the model to support our business. **What do you dislike about Hostaway?** There was not much to dislike. I am happy with the system **What problems is Hostaway solving and how is that benefiting you?** overbooking ### 45. Very easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Hostaway?** I love how easily it makes managing and also love the layout. **What do you dislike about Hostaway?** I can't say that there are many things to dislike. **What problems is Hostaway solving and how is that benefiting you?** Making all task easier. ### 46. ERNESTO LEAL IS A GEM!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ara G. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Hostaway?** I have had an absolutely great experience with all of the tem members I've worked with, including Katie, Raj, and especially Mr. Ernesto Leal. The Hostaway team has been professional, timely, and very easy to work with. I especially appreciated Ernesto Leal's patience and depth of knowledge of his ENTIRE solution. I HIGHLY recommend the Hostaway program to ANYONE looking for a one-stop-shop service to allow them to manage their rental properties most efficiently. **What do you dislike about Hostaway?** Honestly, I don't have anything I dislike about Hostaway. **What problems is Hostaway solving and how is that benefiting you?** Financial reporting, calendar management, direct booking website. ### 47. A++ Experience with John Bassey at Hostaway! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen N. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2024 **What do you like best about Hostaway?** All the automations and financial tracking, it's made my life 100x easier! **What do you dislike about Hostaway?** That I can't automate prior tasks for past reservations. **What problems is Hostaway solving and how is that benefiting you?** Automations ### 48. Great software, great support from Farshad Rajabpour **Rating:** 4.5/5.0 stars **Reviewed by:** Derek S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Hostaway?** Great ease of integration and functionality of the differing modules **What do you dislike about Hostaway?** I am looking forward to more development of the Tasks area of the mobile app **What problems is Hostaway solving and how is that benefiting you?** Multi channel management ### 49. Amazing program and great onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Eline J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Hostaway?** Very clear dashboard, user friendliness, and loads of options. The onboarding was also very helpful and extensive with great contact with Shabeeb. **What do you dislike about Hostaway?** There are a few features that they could add to improve, which we already discussed during onboarding. But just minor things, nothing mayor at the moment. **What problems is Hostaway solving and how is that benefiting you?** Needed an overview to manage all sites together ### 50. Margherita was a great on boarding assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Hostaway?** It brings more personalization options from the PMS we used previously **What do you dislike about Hostaway?** Lack of settings for the portuguese market (city tax setup, invoicing) **What problems is Hostaway solving and how is that benefiting you?** Possibility of creating owner statements with formulas allows us to save time in excel documents Working unified inbox saves time to our Operational Team ## Hostaway Discussions - [his is a simple system to use;](https://www.g2.com/discussions/his-is-a-simple-system-to-use) - 1 comment, 1 upvote - [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) - 1 comment - [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) - 1 comment - [View Hostaway pricing details and edition comparison](https://www.g2.com/products/hostaway/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-06-10+06%3A41%3A34+-0500&secure%5Bsession_id%5D=19e35e51-3a06-46f1-9f6e-f4a56c78d01e&secure%5Btoken%5D=d2e80d9c2a9d61832bb55bb9494e78a73b2ec8ba929d09ac7275a35602754200&format=llm_user) ## Hostaway Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Booking Engine](https://www.g2.com/products/reservhotel-booking-engine/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Conduit AI](https://www.g2.com/products/conduit-conduit-ai/reviews) - [Enso Connect](https://www.g2.com/products/enso-connect/reviews) - [Jervis Systems](https://www.g2.com/products/jervis-systems/reviews) - [KeyNest Lockers](https://www.g2.com/products/keynest-lockers/reviews) - [Minut](https://www.g2.com/products/minut/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [SuiteOp](https://www.g2.com/products/suiteop/reviews) - [TIDY for Rentals](https://www.g2.com/products/tidy-tidy-for-rentals/reviews) - [VRScheduler](https://www.g2.com/products/vrscheduler/reviews) ## Hostaway Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **Marketing** - Online Reputation Management - Marketing Tools ## Top Hostaway Alternatives - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.5/5.0 (102 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.2/5.0 (66 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)