--- title: Hostaway Reviews meta_title: 'Hostaway Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 414 reviews by the users' company size, role or industry to find out how Hostaway works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 414 scale: '5' date_modified: '2026-07-01' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Hostaway Reviews **Vendor:** Hostaway **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.8/5.0 **Total Reviews:** 414 ## About Hostaway Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. WHAT YOU CAN DO WITH HOSTAWAY \*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) \*Real-time sync on availability, pricing, and calendars across all connected channels. \*Manage all reservations and conversations in one unified inbox. \*Automate 93% of repetitive guest communication with AI Replies. \*Increase earnings by 25%+ with Dynamic Pricing. \*Track performance with advanced reporting and insights. \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Connect your 200+ tools through powerful integrations. \*Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have to. WHY HOSTS CHOOSE HOSTAWAY Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: \*Award winning 24/7 phone support, with help always a call away. \*A comprehensive Help Center for self-service. \*A 97%+ customer satisfaction rating. \*Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. GET STARTED Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you. ## Hostaway Pros & Cons **What users like:** - Users commend the **helpful customer support** of Hostaway, enhancing their experience with personal assistance and guidance. (28 reviews) - Users appreciate the **ease of use** of Hostaway, facilitating seamless management of their vacation rental listings. (23 reviews) - Users value the **thorough onboarding experience** with Ace, making setup seamless and user-friendly for efficient integrations. (20 reviews) - Users appreciate the **seamless integration** with OTAs and the convenience of managing properties from one platform. (9 reviews) - Users appreciate the **intuitive interface** of Hostaway, enhancing their management of complex coordination tasks seamlessly. (9 reviews) - Integrations (8 reviews) - Booking Management (7 reviews) - Users love the **automation capabilities** of Hostaway, which streamline tasks and enhance overall efficiency in managing bookings. (5 reviews) - Users love Hostaway for its **user-friendly platform and excellent customer support** , making rental management effortless and efficient. (5 reviews) - Website Building (5 reviews) **What users dislike:** - Users find the **missing features** of Hostaway limiting, with a dated interface and inconsistent access causing frustration. (6 reviews) - Users find Hostaway **expensive** due to hidden fees and additional costs for essential features, complicating overall affordability. (5 reviews) - Users find Hostaway's **limited options** frustrating, especially concerning app features and unexpected fees impacting their experience. (5 reviews) - Users find the **inefficient onboarding** process slows their progress, despite benefiting from excellent customer support. (4 reviews) - Users find the **complexity** of Hostaway challenging, requiring significant time to learn and fully utilize its features. (3 reviews) - Not User-Friendly (3 reviews) - Users report **poor customer support** with long hold times and inconsistent answers, affecting overall satisfaction. (3 reviews) - Time-Consuming Reporting (3 reviews) - Outdated Interface (2 reviews) - Payment Issues (2 reviews) ## Hostaway Reviews ### 1. Fantastic onboarding experience. Easy to use software. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin T. | Vice President of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Hostaway?** Compared Hostaway to a couple other PMS providers and theirs was the easiest to navigate and use. Pricing structure was simpler than the rest. Onboarding was a great experience. My onboarding specialist, Michael Herzfeld, did a fabulous job. He really took the time to make sure we went through all the important features and tools of the platform. Not to mention, he was a really nice guy and easy to talk to. Made the set easy and fun. **What do you dislike about Hostaway?** Nothing so far. Everything has been easy to setup and use. **What problems is Hostaway solving and how is that benefiting you?** Makes it easier to manage all my properties across multiple platforms. ### 2. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Hostaway?** Shabeeb was amazing in showing me how to use the platform **What do you dislike about Hostaway?** I haven’t come across any downsides yett **What problems is Hostaway solving and how is that benefiting you?** Owner statements and user management ### 3. Amazing onboarding experience. Bryann was amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Hostaway?** Ease of use for such a complicated system. **What do you dislike about Hostaway?** Price is a little expensive, but not too bad **What problems is Hostaway solving and how is that benefiting you?** Having it all in one place makes it extremely handy. ### 4. Smooth Transition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Hostaway?** I liked most the ease of use and the direct booking engine. Bryann Miranda provided an excellent training program. **What do you dislike about Hostaway?** The calendar page layout, in my opinion, could be better. **What problems is Hostaway solving and how is that benefiting you?** A better website engine to increase direct reservations. ### 5. Best Short-Term Rental Software on the market hands down! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian L. | Client Development & Success Director , Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Hostaway?** All the tools have great features but this is on another level. The best part is that they actual do customer onboarding. The other tools will not work right if you don't get help and hostaway makes sure that your setup for success. I tried another product and had to ditch it becuase I couldn't get it setup correctly and it was creating a lot more issues with my properities than it was fixing. Now I have everything setup and automated and I don't much at all. **What do you dislike about Hostaway?** Nothing, it takes time to learn but its becuase its super feature rich. **What problems is Hostaway solving and how is that benefiting you?** I have my customer communications completely automated. I have a consistant pricing model across all three channels I'm on - VRBO, Booking.com and AirBNB. I have a way of collecting direct payments. I have my own website which looks like the VRBO site. I could go on and on but if you have more than one property or more than one channel your managing even that one property on, you need the Hostaway software. ### 6. Very informative, Well structured great onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Hostaway?** Coordination of pricing and calendars. Intuitive interface for management of complicated coordination. My onboarding specialist Mateo Famoso was Very knowledgeable , patient and thorough. **What do you dislike about Hostaway?** I wish it provided more analytics on the hosted website. real-time page views etc. **What problems is Hostaway solving and how is that benefiting you?** schedule and pricing coordination ### 7. excited to further learn more and better help my experience as a property manager! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Hostaway?** Convenience and user friendly. Juan was very helpful in my first onboarding session **What do you dislike about Hostaway?** I have not had enough experience to dislike hostaway so far. **What problems is Hostaway solving and how is that benefiting you?** It is saving me so much time and allows me to see EVERYTHING from any property all at the same time. ### 8. Good management platform for **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Hostaway?** Customer support by phone is available. Very smooth onboarding process with the help of the team and Ace Colonia. Platform seems intuitive to use. **What do you dislike about Hostaway?** It is more expensive than its competitors. **What problems is Hostaway solving and how is that benefiting you?** Rental ### 9. Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Hostaway?** Ease of communication and ability to have issues resolved quickly. Yen was great! **What do you dislike about Hostaway?** Occasional connectivity issues when having lots of listings. **What problems is Hostaway solving and how is that benefiting you?** Streamlining management process. Yen was very helpful ### 10. QUICK SOLUTIONS **Rating:** 5.0/5.0 stars **Reviewed by:** Raffaella D. | Property manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Hostaway?** Hostaway is easy to use, its customer support is always very reactive, especially Billy has been of great help solving an unpleasant issue created by a guest cancelling a reservation. He was very quick and efficient. **What do you dislike about Hostaway?** Nothing, it is very easy to use. I wish it could transfer data also to booking.com so I would not have to do it manually. **What problems is Hostaway solving and how is that benefiting you?** it lnks calendars to all of my properties. ### 11. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Darla S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Hostaway?** We have used Hostaway for awhile and love it! We recently had an issue so we reached out to customer support. Billy helped us resolve the issue quickly with great detail and efficientcy. **What do you dislike about Hostaway?** There are a lot of different features that requires learning and impletmenting **What problems is Hostaway solving and how is that benefiting you?** We use this to manage several different properties, in several different areas listed on several different platforms. It syncs everything and makes it easy to manage everything. ### 12. Ok **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Hostaway?** I like that it connects all the platforms in one place. **What do you dislike about Hostaway?** It is a bit complicated to use. It will take some time to get comfortable using the platform. **What problems is Hostaway solving and how is that benefiting you?** makes managing our short-term rentals more efficient and increase our bookings and revenue. ### 13. The best experience ever **Rating:** 5.0/5.0 stars **Reviewed by:** Peter L. | Sales and Marketing Director , Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Hostaway?** The experience i have had with my onboarding agent, Melania has been incredible. The director Josh put me in touch with her and ever since my experience has been seemless. i cannot fault hte cusomter support. The integration and system is quite complex for good reasons it enables you to do so much. **What do you dislike about Hostaway?** The booking engine integration onto the system could do with different options. the stand alone calendar tool should look better and function better on the website and cross out dates that are unavailable, **What problems is Hostaway solving and how is that benefiting you?** It has solved integrating all of my different booking channels ### 14. I have a wonderful onboarding session with my rep Gabriel Dickson **Rating:** 4.5/5.0 stars **Reviewed by:** Clarisse L. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Hostaway?** I've explored various short-term property management platforms over the past year, and Hostaway has stood out as an exceptional choice. After thorough testing, I found that Hostaway offers a well-designed platform with all the features I was seeking. The success and onboarding teams have been professional and incredibly helpful, making my migration to Hostaway smooth and pleasant. I’m excited about the potential to enhance my properties' margins with this new platform. **What do you dislike about Hostaway?** Pricing feature can be improved in the near future. **What problems is Hostaway solving and how is that benefiting you?** All things in a one place, which is what I am looking for. ### 15. I had a really great Hostaway experience with Ryan David. **Rating:** 5.0/5.0 stars **Reviewed by:** LaKeshia S. | Commander, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2024 **What do you like best about Hostaway?** The ability to integrate The ability to integrate smart locks Is extremely time saving and helpful. **What do you dislike about Hostaway?** The one thing that's least helpful about Hostaway is the inability to do the same functions on the desktop that I can on the app. Aside from that it's an awesome platform. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is helping with managing all channels in one place. ### 16. Hostaway Review **Rating:** 5.0/5.0 stars **Reviewed by:** Muneeb A. | Senior Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Hostaway?** Supe simple to transition from other channels like Guesty, I like that they have the ability to automate messages per listing which is a feature that was stripped from my previous account upgrade from Guesty. Great support, and onboarding was a breeze! **What do you dislike about Hostaway?** So far everything has been straightforward, no complaints. **What problems is Hostaway solving and how is that benefiting you?** Managing all my listings in one central arae. ### 17. Hostaway is awesome. Ace is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim F. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Hostaway?** Easy implementation. Use of use. We've accomplished more in 3 weeks than in 2 years with our previous system. Our experience working with Ace for onboarding has been phenomenal. **What do you dislike about Hostaway?** Can't customoze the dashboard. no dasboard in the app **What problems is Hostaway solving and how is that benefiting you?** it allows us to easily understand and automate our processes. Cuts down on manual tracking ### 18. Amazing experience onboarding with Hostaway! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Server, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Hostaway?** I just finished my onboarding with Hostaway and I could not be more pleased. Yubelkiz is the best support agent I could have ever asked for! She was there for me through the entire process with any questions I had and I couldnt have done it without her. Having that onboarding support made Hostaway an amazing choice for me! **What do you dislike about Hostaway?** The process of learning the software can be overwhelming but because Yubelkiz was so helpful, I was able to better understand everything! **What problems is Hostaway solving and how is that benefiting you?** Owner statements, synced calendars and automated messages ### 19. Great management system and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Erica H. | Property Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hostaway?** Hostaway has made our jobs so much easier and organized as a business. We are able to scale faster while keeping all operations in one system. It helps with communications for our staff, and to keep our finances in order. Ace has been very helpful with this process. **What do you dislike about Hostaway?** There are extra fees for accessing the doorcode automation. The "TT Lock" we were told it would work with our houses, however it is only for a specific door lock which we do not have. **What problems is Hostaway solving and how is that benefiting you?** Automation and time management ### 20. Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Laura C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Hostaway?** Simple to get everything set up. Having everything on the one app Onboarding was grat and a very smooth process; Fatih was a great help in getting us set up quickly and smoothly! **What do you dislike about Hostaway?** At the moment I have no complaints and am enjoying learning how everything works and the integration with all channels is exactly what I was looking for. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is allowing us to manage all of our listings from one place and the automation means that we are not having to send individual messages etc to guests. ### 21. Hostaway Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ariell C. | Host/Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Hostaway?** I love all the features and how it manages multiple listings! Ace was tremenodous help in my Onboarding and getting me acclamated **What do you dislike about Hostaway?** I dislike how the Mobile App does not include all the features as the full site does **What problems is Hostaway solving and how is that benefiting you?** No problems at the moment ### 22. Ryan needs a promotion! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Hostaway?** I am enjoying the channel management tool. **What do you dislike about Hostaway?** Getting passed around by customer service. **What problems is Hostaway solving and how is that benefiting you?** I had a Direct reservation and the payouts were not showing up on the owners statement. It took about six phone calls and eight days. I was getting pretty frustrated at being passed around. Ryan was the first guy that recognize the issue and work through it with me immediately. As a manager, that is exactly what I look for in a leader... Take matters into your own hands and help fix the problem. ### 23. Michael Herzfeld is a great trainer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Hostaway?** Michael’s training didn’t just cover the basics; he delved into advanced features and best practices, empowering us to leverage Hostaway to its fullest potential. **What do you dislike about Hostaway?** Wish I heard about it sooner. This will elevate our business. **What problems is Hostaway solving and how is that benefiting you?** As a short-term rental (STR) business owner, finding a robust and reliable management platform was crucial for streamlining operations and maximizing efficiency. Hostaway has been a game-changer for my business, transforming the way I manage my properties and enhancing the overall guest experience. ### 24. Excellent and knowledgable on-boarding made this seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Raj S. | Founder and Managing partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Hostaway?** Fully connected OEM partner to most of the OTAs. Powerful yet flexible. **What do you dislike about Hostaway?** Direct booking engine : Website is rigid, primitive and needs some work **What problems is Hostaway solving and how is that benefiting you?** Being OEM partner with OTAs, provides direct access to their features. DIrect booking engine ### 25. they got expensive. they are not transparent in costing. **Rating:** 1.0/5.0 stars **Reviewed by:** Qin H. | Founder and Lead of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Hostaway?** Integration is good. everything else is not helpful. Airbnb has most of the function itself. **What do you dislike about Hostaway?** not letting users underttand how they quote. become more and more expensive. not customer focus but only want to make more money. **What problems is Hostaway solving and how is that benefiting you?** nothing really. thinking about to quit. So expensive. ### 26. STR business and great onboarding with Hostaway with Fatih **Rating:** 5.0/5.0 stars **Reviewed by:** Sen T. | Executive Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Hostaway?** Easy to integrate different OTAs and the Dynamic pricing is a wonderful feature that gives us access to up-to-date fees on the market. The onboarding was smooth as Fatih (our onboarding specialist) was very helpful and we can always ask him anytime. **What do you dislike about Hostaway?** Your FAQ guides are helpful but some information need to be updated/improved. **What problems is Hostaway solving and how is that benefiting you?** Managing communications, pricing on all OTas, admin task, inbox automations. ### 27. Hostaway/Farshad **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Hostaway?** It is a great all-in-one solution. This is far better than our old platforms, Hospitable and Lodgify. Pretty easy to navigate, but there is lots of room for improvement. The calendar is excellent. The inbox is excellent. Farshad was very helpful with setting us up, even weeks after going live. I can honestly count on him more than contacting support directly. I am pretty happy with the mobile app. Again, there is lots of room for improvement there too. I LOVE how fast HostAway is. **What do you dislike about Hostaway?** Support has been a hit or miss (excluding Farshad). A couple tickets of mine have dragged on for weeks, then loosing the window of opportunity to make changes to a desired reservation (such as adding a pet fee). The platform can be improved with user friendliness. For example, adding a pet to the reservation and having the price update should happen automatically, without doing added work with adjusting the total price, etc. More info on the reservation could be included in the guest description within the Inbox page. The onboarding process was easy with Farshad, but honestly I was expecting much less legwork because we paid for onboarding. A checklist would have been awesome. It was a disappointment seeing that past reservation data was not transferred over. I spend close to 14 hours gathering data from VRBO to import to Hostaway. This is all while managing 79 other college rentals, talk about stress! I am still not completed with this import process. And who's to say it's accurate? **What problems is Hostaway solving and how is that benefiting you?** An all-in-one solution. ### 28. It works. Makes managing several properties FEASABLE. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Hostaway?** Helps you have everything in one place. good **What do you dislike about Hostaway?** The setting up can be a little tricky. But online sutomer support help is good very friendly. **What problems is Hostaway solving and how is that benefiting you?** automation and everything in one place. ### 29. Hostaway is powerful and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Hostaway?** Overall Hostaway makes managing reservations, adding and adjusting listings, and integrating software platforms so easy. Specifically, Yen in support fixed my difficulties with the Booking Engine website very quickly. **What do you dislike about Hostaway?** There are a lot of items in the menu, and it could use a bit of reorganization or beautification. **What problems is Hostaway solving and how is that benefiting you?** Keeping track of reservations from so many channels all in one place, and connecting to our cleaning and maintenance platforms. ### 30. Excellent on boarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sina N. | Research Scientist/Electronic Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Hostaway?** I loved the experience with my onboarding specialist, Farshad Rajabpour, who made the software integration and its applications possible for me. In principle, the approach Hostaway has with their new clients can only be made successful with knowledgable, patient, and capable people like Farshad. Poeple like Farshad make Hostaway accessible to businesses like mine and are the true assets enabling a seamless experience and interface for Hostaway clients. This experience, coupled with the ease of use, ability to automate, and bandwidth and speed that hostaway adds to managment of short term properties has made it a household name for me and my business. **What do you dislike about Hostaway?** So far there is nothing bad I can say about Hostaway. **What problems is Hostaway solving and how is that benefiting you?** Automates and streamlines management of short term properties from booking to check-out in seamless ways. ### 31. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Robb K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hostaway?** Easy to use. I like all the channels that it broadcasts to and the individual website it created for our rental. **What do you dislike about Hostaway?** The only thing that would be nice to have is the ability to custom send available amenities to individual guests as not all of our amenities are available all the time. **What problems is Hostaway solving and how is that benefiting you?** Managing the rentals in one place ### 32. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Hostaway?** we really like the product, it covers everything the we need in the business and most importantly the onboarding with Shabeeb is great **What do you dislike about Hostaway?** it really needs time to be aware of everything and to setup the business in the right way **What problems is Hostaway solving and how is that benefiting you?** everything is centralised as a managing partner i can know what is happening in the business in a glance ### 33. Fatih was fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Habib M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hostaway?** all in one channel manager and PMs system makes the operation back end much easier. Onboarding process with Fatih who has made the whole experience exciting and educational. **What do you dislike about Hostaway?** nothing so far, but if there is something that does appear i will reach out. **What problems is Hostaway solving and how is that benefiting you?** unifying customer communication in one platform, therefore preventing misses messages and enhancing customer experience. ### 34. Super Onboarding Experience, Amazing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jet A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Hostaway?** The power of the platform to manage every aspect of my short-term rental business absolutely sets it apart from the competition. I've tried to others and can't imagine using any other platform than Hostaway now. The setup was simple, support was amazing, in short I'm incredibly pleased. **What do you dislike about Hostaway?** Nothing... the platform crushes the competition. **What problems is Hostaway solving and how is that benefiting you?** Managing multiple channels, cleaning, door locks, and communications. ### 35. Professional, Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Short Term Rental Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Hostaway?** Yubelkiz was great during onboarding and showed me how to use the platform. Answered my questions and provided me with useful insight **What do you dislike about Hostaway?** Integrations with other platforms has improved but it is still not as great as it can be. If you are not used to a managing platform it can be overwhelming. **What problems is Hostaway solving and how is that benefiting you?** Managing on miltiple sites ### 36. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hostaway?** Very helpful with automation and all in one platform. Great customer support too. **What do you dislike about Hostaway?** Hostaway is a bit pricey for only having a single listing at this time. I have listings coming in the future, but felt it was important to get this up and running since were on many different channels. **What problems is Hostaway solving and how is that benefiting you?** Saves me time! ### 37. Great Experience ! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel F. | Spécialiste hypothécaire BMO Banque de Montréal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Hostaway?** Easy onbording, Farshad was amazing. A lot of great options on the plateforme and it will save us a lot of time ! **What do you dislike about Hostaway?** I would like to have a traduction option on the booking engine :) **What problems is Hostaway solving and how is that benefiting you?** Automate a lot of tasks and resume all the information at one place ### 38. Exceptional customer service during onboarding by true experts of the software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Hostaway?** Bryann was extremely helpful in assisting me during Hostaway onboarding. The platform is built for hosts of all sizes, with all the integrations and features you would expect from a professional channel manager solution. The interface is intuitive and makes using it daily very enjoyable! **What do you dislike about Hostaway?** There are a lot of options, but onboarding helps you sort through the noise and get you up and running quickly with what you need. **What problems is Hostaway solving and how is that benefiting you?** Hostaway provides access to all the important channels to market and expose my short term rental property! ### 39. Hostaway provides an array of great services! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Hostaway?** It's great to have a support team to help with channel management needs and Billy did an amazing job in helping me with multiple requests when trying to connect new listings to VRBO and Booking.com. I also love the rental agreement functions, check-in forms, and automated messaging interface. **What do you dislike about Hostaway?** The only disadvantage is that the pricing is high and the additional services for remote locks and dynamic pricing can add up quickly. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is consistently seeking to improve the user experience by offering new services. ### 40. Must improve a lot in customer service and pos sales **Rating:** 2.5/5.0 stars **Reviewed by:** Jacky F. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Hostaway?** The onboarding system and their user friendly app **What do you dislike about Hostaway?** They do not listen at all (at least with me) about ny concerns with the website (horrible ans unacceptable translations). Customer service takes to long to answer and you have too many representatives dealing with the same issue and you have to repeat again and again what the problem iswhich turns this very annoying. Nonone speaks your native language. **What problems is Hostaway solving and how is that benefiting you?** Customer service after the onboarding. total disaster and never gor a reoply from all the meails I sent to the sales and VP dept. ### 41. Hostaway support always provides the best service when I'm trying to ask for assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Roi-Milbert G. | Online Hospitality and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Hostaway?** Their support is so helpful, especially Billy. Billy helped me a lot when it comes to issues I encounter with Hostaway system **What do you dislike about Hostaway?** User interface is good but can be improved. **What problems is Hostaway solving and how is that benefiting you?** The hassle of managing different platforms, in Hostaway, you can manage them all in one system. ### 42. Excellent customer service support!! **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie B. | Vice President, Operations & Construction Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Hostaway?** Host away is a great platform for short term rental property management. It has very useful features and most important for me is the financial reporting. You can customize the fields extensively, which is one of the reasons I switched over from Hospitable. I have to give Andrew, one of the executive support staff a 10 star rating. He has been very generous with his time, and each time I've reached out he has assisted me and has been very gracious with extending the calls beyond our time frame. Excellent customer service is hard to come by in the service industry and I give them thumbs up!! **What do you dislike about Hostaway?** There was a learning curve as with all platforms, it takes some time to really understand the system. **What problems is Hostaway solving and how is that benefiting you?** Channel management, financial reporting, automation ### 43. Customer support from Yen was absolutely top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Hostaway?** Good platform although needs some minor improvements **What do you dislike about Hostaway?** Details on the booking page that can't be changed easily. Not being able to embed the booking engine into our website properly forcing guests to leave the page **What problems is Hostaway solving and how is that benefiting you?** A bit easier to use than previous systems ### 44. John Bassey is an exceptional asset to your team. He helped me solve a very complex problem **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Hostaway?** John Bassey helped me solve a very complex, technical owner, reporting conundrum **What do you dislike about Hostaway?** I dislike how hard it is to schedule a call, but it seems to me that you are improving and adding service providers. **What problems is Hostaway solving and how is that benefiting you?** I needed to move from another platform that was not as robust. It was Guesty For Hosts. There were lots of glitches you seem to have a glitch free program that solves all my needs. ### 45. John was knowledgeable and helpful. He assisted me in setting up the finance matrix for HA and OTA **Rating:** 5.0/5.0 stars **Reviewed by:** Aga M. | Revenue manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Hostaway?** Intuitive platform, easy contact, competent support. **What do you dislike about Hostaway?** No history of operations, no way to check who, when and what change was made. **What problems is Hostaway solving and how is that benefiting you?** Direct connection to major OTAs ### 46. Hostaway Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Manny M. | Vacation Rental Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Hostaway?** very helpful. John guided me through the software to solve the issue we were having **What do you dislike about Hostaway?** nothing. John is very knowledgable and answered all my questions. **What problems is Hostaway solving and how is that benefiting you?** managing the calendar and listings across multiple channels ### 47. Hostaway has a great layout **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Hostaway?** I like the layout of the website and enjoy the app too, hoping for updates in the future **What do you dislike about Hostaway?** I think it still needs more updates and fixes, I don't enjoy all the manual things I have to do for bookings. **What problems is Hostaway solving and how is that benefiting you?** It is easier to navigate than my old property management system, seamlessly links up with Airbnb, Expedia and other platforms. ### 48. Very happy **Rating:** 5.0/5.0 stars **Reviewed by:** Nino S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Hostaway?** The platform is very Userfriendly and easy to manage **What do you dislike about Hostaway?** There is nothing i dont like about host away. **What problems is Hostaway solving and how is that benefiting you?** Automated messages ### 49. Joyce was very friendly and great to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Gary C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Hostaway?** Management of different platforms. Automatic notification. Direct booking site. **What do you dislike about Hostaway?** Didn't do a great job of transfering my listing to Booking.com. **What problems is Hostaway solving and how is that benefiting you?** Listing on multiple platforms. ### 50. Excellent Service from John Bassey! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Hostaway?** Ease of use, integration options and easy setup. **What do you dislike about Hostaway?** Long hold times, receiving different answers to same questions **What problems is Hostaway solving and how is that benefiting you?** I needed assistance to have our owners only paid the pm commission on the base rate and not the marked up rate per channel. John Bassey was amazing in assisting and working with me until we confirmed that it was completed! ## Hostaway Discussions - [his is a simple system to use;](https://www.g2.com/discussions/his-is-a-simple-system-to-use) - 1 comment, 1 upvote - [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) - 1 comment - [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) - 1 comment - [View Hostaway pricing details and edition comparison](https://www.g2.com/products/hostaway/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-01+11%3A12%3A04+-0500&secure%5Bsession_id%5D=9b961f24-f731-4b86-848d-e9a92b3f9788&secure%5Btoken%5D=6677bdedfd31532f4c0ae564cb6eacb422beaf66600353d5465a9033a53604d8&format=llm_user) ## Hostaway Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Booking Engine](https://www.g2.com/products/reservhotel-booking-engine/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Conduit AI](https://www.g2.com/products/conduit-conduit-ai/reviews) - [Enso Connect](https://www.g2.com/products/enso-connect/reviews) - [Jervis Systems](https://www.g2.com/products/jervis-systems/reviews) - [KeyNest Lockers](https://www.g2.com/products/keynest-lockers/reviews) - [Minut](https://www.g2.com/products/minut/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [SuiteOp](https://www.g2.com/products/suiteop/reviews) - [TIDY for Rentals](https://www.g2.com/products/tidy-tidy-for-rentals/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) - [VRScheduler](https://www.g2.com/products/vrscheduler/reviews) ## Hostaway Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **Marketing** - Online Reputation Management - Marketing Tools ## Top Hostaway Alternatives - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.5/5.0 (106 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.3/5.0 (69 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)