Hostaway Reviews & Product Details

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. WHAT YOU CAN DO WITH HOSTAWAY *Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) *Real-time sync on availability, pricing, and calendars across all connected channels. *Manage all reservations and conversations in one unified inbox. *Automate 93% of repetitive guest communication with AI Replies. *Increase earnings by 25%+ with Dynamic Pricing. *Track performance with advanced reporting and insights. *Self-serve Owner Portals and automated statements for professional, transparent owner reporting *Connect your 200+ tools through powerful integrations. *Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have to. WHY HOSTS CHOOSE HOSTAWAY Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: *Award winning 24/7 phone support, with help always a call away. *A comprehensive Help Center for self-service. *A 97%+ customer satisfaction rating. *Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. GET STARTED Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you.

Product Website

Seller

Hostaway

Discussions

Hostaway Community

Languages Supported

German, English, French, Italian, Spanish

Overview by

Hostaway Marketing (All-in-one Vacation Rental software)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Hostaway Integrations

(19)

Verified by Hostaway

Hostaway Media

Hostaway Demo - An All-in-One Vacation Rental Solution

Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.

A single dashboard for your - Listing Management - Calendar Management (Rates & Availability) - Reservation Lifecycle Management - Financial Reporting - Channel Set up management - Guest Communication Management - Tasks Management (Cleaning & Maintenance) - Guest Reviews Manageme...

Hostaway Demo - Hostaway is the best channel manager for vacation rental property managers. The channel manager allows you to manage rates, reservations and promotions of your listings on Airbnb, Booking.com, Vrbo and Expedia both on desktop and the mobile app!

- Unified Inbox (SMS, Email and API messaging supported) - Default & Custom Message Templates. - Create Automated messages based on conditions & triggers. - Management of Automated messages (edit, pause, manually send, cancel pre-generated messages) - Snooze messages for later viewing...

Hostaway Demo - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!

- Edit listings in detail - Add custom fields - Edit Channel Specific content for Airbnb, Booking.com & HomeAway. - Set the listing to be Instant Bookable or request to book. - Set Cleaning instructions. - Attach a Stripe account to a listing when different from default Stripe Account. ...

Hostaway Demo - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.

- Visualize Financial KPIs and Metrics through a Dashboard for a listing or group of listings based on selectable date ranges and events (check-in, check-out, reservation creation and calendar). - Visualize upcoming revenue. - Configure taxes at account and listing level. - Configure and cus...

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Kara R.

Owner/Operator

Small-Business (50 or fewer emp.)

3/9/2026

"Friendly, Knowledgeable Onboarding and an Easy-to-Use Platform"

5/5

What do you like best about Hostaway?

The customer service reps were friendly and very knowledgeable throughout onboarding. The platform is also easy to use. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

I’d like to see a membership option to track a single property, since I run a small business and available properties fluctuate from season to season. Review collected by and hosted on G2.com.

Joanne Marie K.

Founder

Small-Business (50 or fewer emp.)

3/16/2026

"Mel: Professional, friendly, and proactive throughout the entire process"

5/5

What do you like best about Hostaway?

Mel has been exceptional, truly patient with my temperament and the stress the process has caused me. But I can only say that she has been very professional, kind, and above all proactive, attentive throughout the process.

Staff like Mel are hard to find, she takes her work very seriously and it shows! Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Some situations suggest a lack of internal organization or poor communication between teams. For example, billing. Review collected by and hosted on G2.com.

Daniele V.

Small-Business (50 or fewer emp.)

4/8/2026

"Simplicity and Efficiency for Property Management"

5/5

What do you like best about Hostaway?

The simplicity of using Hostaway is the most exciting thing for me, along with the intuitive interface. These two aspects are what I was looking for, as they allow for easier delegation to other people within the company for using the platform. The intuitive interface enables collaborators to find solutions independently and intuitively, which is important to me. Additionally, the home boarding process was really very simple and fast thanks to Melania's help, making the onboarding aspect very positive. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Nothing Review collected by and hosted on G2.com.

Joseph W.

owner

Small-Business (50 or fewer emp.)

3/5/2026

"Better Property Management Systems"

5/5

What do you like best about Hostaway?

With onboarding app architecture, it requires time to get use to a new platform, which will ultimately make our roles easier from property managers, cleaners and maintenance.

Hostaway as a partner ticks boxes on so many levels on the back end enabling better customer experiences and engagement, and property management.

Ces as the onboarding specialist, has been been absolutely fantastic, so I look forward to working with Hostaway and creating lasting experiences for our customers.

Cheers Joe Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Minor point billing in US currency, for subscription. Review collected by and hosted on G2.com.

Carl Christian W.

Operations & Property Manager

Small-Business (50 or fewer emp.)

3/5/2026

"Efficient Channel Manager with Top Support"

4/5

What do you like best about Hostaway?

I like that Hostaway allows the use of platforms like VRBO while providing simple solutions for clarity. The mobile view of the calendar is particularly nice, which is perfect for me. I also greatly appreciate the support; Antoine was extremely competent and friendly. He took the time to explain everything clearly and simply, and was able to answer every specific question in detail. The support is truly perfect. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

I find the clarity in the calendar on the desktop view needs improvement. Additionally, there are errors in the adoption of notification settings. Review collected by and hosted on G2.com.

Abbie D.

Director of Operations

Small-Business (50 or fewer emp.)

4/2/2026

"Mel made Our Hostaway Onboarding Seamless and Easy"

5/5

What do you like best about Hostaway?

Mel was amazing from start to finish. I have only ever used Guesty, so being new to Hostaway, she was super patient with all my questions. Not only helped me guide my way through it, but even got involved with our marketing team to guide them. She is a credit to the company and our company, STAY Group were thrilled to have her as our onboarding tutor. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Honestly nothing. Everything is fully functional, flexible and easy to manage. Review collected by and hosted on G2.com.

jacquelyn s.

Manager

Small-Business (50 or fewer emp.)

3/7/2026

"Kristna A"

5/5

What do you like best about Hostaway?

Once in awhile, I get a really fantastic technical support team member like, Kristna A! WOWSA! I got lucky because she was able to help me configure monthly tax remittance. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Once in awhile, some of the wait times are 45 minutes to an hour. But you guys are working on that so I am rest assured! Otherwise, everything is all good. Review collected by and hosted on G2.com.

Kevin N.

Small-Business (50 or fewer emp.)

3/6/2026

"Streamlined Multi-Channel Property Management"

4.5/5

What do you like best about Hostaway?

I like the ease of use, along with the central inbox and API integrations in Hostaway. These API integrations make it possible to list on multiple channels without worrying about double bookings, thanks to the real-time updates. I had a great experience with the onboarding process, especially with Alma Gutierrez, who did an outstanding job helping us get started. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Could have better owner notifications, the ability to set up reminders as well as schedule an online payment link with a due date as opposed to only due now. Review collected by and hosted on G2.com.

Ashley E.

Owner

Small-Business (50 or fewer emp.)

3/31/2026

"Amazing Onboarding Support from Pam Patricio"

4/5

What do you like best about Hostaway?

Pam Patricio did an amazing job at helping me through the onboarding process. She was available to me if I had any questions and knew the answer to everything Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

So far I’m getting used to the app, it is new to me. The layout of the backend seems to be user-friendly and thorough Review collected by and hosted on G2.com.

Mandy H.

Owner Host

Small-Business (50 or fewer emp.)

3/11/2026

"Fantastic Onboarding and 24/7 Help Desk Support"

5/5

What do you like best about Hostaway?

The onboarding process is fantastic. My onboarder Ces Capon was amazing. Friendly, knowledgeable and patient. And the 24hr help desk is a great too! I feel completely supported every step of the way. And the Hostaway platform is comprehensive and easy to negotiate. I’m very happy ☺️ Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

I can’t think of anything negative to say. Review collected by and hosted on G2.com.