Hornbill Service Manager
Editedit
Hornbill Service Manager
By Hornbill
Show rating breakdown
4.5 out of 5 stars
See all 137 Hornbill Service Manager reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by Hornbill Service Manager, but it has limited features.
Do you work at Hornbill Service Manager? Upgrade your plan to update branding and connect with profile visitors!

Top Rated Hornbill Service Manager Alternatives

Intercom
(3,331)
4.5 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Freshservice
(1,238)
4.6 out of 5
ServiceNow IT Service Management
(874)
4.3 out of 5
See all Hornbill Service Manager Alternatives

Hornbill Service Manager Reviews & Product Details - Page 14

Editadmin

Hornbill Service Manager Overview

Editedit
What is Hornbill Service Manager?

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.

Hornbill Service Manager Details
Discussions
Hornbill Service Manager Community
Show LessShow More
Product Description

Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

How do you position yourself against your competitors?

• A User Interface that’s beautiful, intuitive, easy to use, and works anywhere

• Progressive Capture
Staff are guided to input concise information in a structured manner at each stage in the request handling process.

• Tacit Knowledge
Capture conversations that contain knowledge and expertise, allow people to validate, vote and share valuable information and insights.

• Collaboration without boundaries
Service Manager provides real-time translation enabling collaboration between people who don’t share a common language.

• Free Implementation
A free ‘Switch-On’ includes integration with Single-Sign-On, data import, application deployment and configuring business processes.

• Continuous Deployment eliminates the pain of upgrades and integrations
Hornbill delivers continuous feature updates with no disruption to service. Applications are always up-to-date, and customisations are always maintained.

• Priced for life: a fixed price for as long customers subscribe to the service. Never be affected by price increases, and if we reduce subscription costs, you can take the lower price plan.

Seller Details
Seller
Hornbill
Year Founded
1995
HQ Location
Ruislip, UNITED KINGDOM
Twitter
@Hornbill
966 Twitter followers
LinkedIn® Page
www.linkedin.com
135 employees on LinkedIn®
Trevor K.
TK
Overview Provided by:
Trevor Killick
Head of Digital Marketing at Hornbill

Recent Hornbill Service Manager Reviews

Aaditya P.
AP
Aaditya P.Mid-Market (51-1000 emp.)
4.0 out of 5
"Efficient and User friendly: Hornbill Service Manager"
The best part about Hornbill Service Manager is how easy it is to use It helps us track service requests and its customizable workflows are really ...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
2.5 out of 5
"Just a user"
Since the move to the cloud-based Hornbil a much cleaner interface and more responsive. Lots more functions and easier to access - fast and respon...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Experience is very positive and beneficial"
Offered balanced advice and support throughout the process which has enabled the organisation to implement a much improved call monitoring and call...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Hornbill Service Manager Media

Hornbill Service Manager Demo - Self-Service
User-centric self-service allows service catalogues from multiple business units to be published.
Hornbill Service Manager Demo - Process Tracker
Powerful visual representation of a process workflow in progress for the analyst and end-user.
Hornbill Service Manager Demo - Personal Dashboards
Custom dashboards for each analyst to monitor performance.
Hornbill Service Manager Demo - Graphical Process Designer
Design power business processes in a graphical codeless environment.
Hornbill Service Manager Demo - Change Boards
Use kanban style boards for Change Management overviews.
Answer a few questions to help the Hornbill Service Manager community
Have you used Hornbill Service Manager before?
Yes

137 Hornbill Service Manager Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
137 Hornbill Service Manager Reviews
4.5 out of 5
  • Sort By:
    G2 Sort
137 Hornbill Service Manager Reviews
4.5 out of 5
  • Sort By:
    G2 Sort

Hornbill Service Manager Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Hornbill Service ManagerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Hospital & Health Care
EH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hornbill Service Manager?

HBSM is simple out of the box stand up and go live was easy. Review collected by and hosted on G2.com.

What do you dislike about Hornbill Service Manager?

For me there were no downsides to using SM Review collected by and hosted on G2.com.

Recommendations to others considering Hornbill Service Manager:

Give it a try, you won't regret it Review collected by and hosted on G2.com.

What problems is Hornbill Service Manager solving and how is that benefiting you?

Service Manager revolutionised ITSM at GOSH. The adaptability to business needs made transforming CAB a breeze, CAB became agile and allowed us to improve delivery of changes and improve service to the Trust. Time and effort savings of 40hrs a month for CAB colleagues. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Construction
AC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hornbill Service Manager?

No coding required in order to get up and running. Review collected by and hosted on G2.com.

What do you dislike about Hornbill Service Manager?

A clear strategy for reporting within the toolset Review collected by and hosted on G2.com.

What problems is Hornbill Service Manager solving and how is that benefiting you?

We are using hornbill to digitise many paper-based processes in teams through our shared services teams Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hornbill Service Manager?

I love the social media interface, it is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Hornbill Service Manager?

Too many clicks, more keyboard shortcuts, everything takes several clicks Review collected by and hosted on G2.com.

Recommendations to others considering Hornbill Service Manager:

Setup BPMs, and automate Review collected by and hosted on G2.com.

What problems is Hornbill Service Manager solving and how is that benefiting you?

Able to create and manage service Desk and support tickets. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
CI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hornbill Service Manager?

every details, conversation is at one place and you get alerts for any new update or tag and visibility options is excellent. Review collected by and hosted on G2.com.

What do you dislike about Hornbill Service Manager?

Any recent update is not shown at the top of the ticket. Review collected by and hosted on G2.com.

What problems is Hornbill Service Manager solving and how is that benefiting you?

Network related tickets of our client and customer can reach out easily. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Government Administration
UG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hornbill Service Manager?

Easy to use and configure with the help of the Hornbill team Review collected by and hosted on G2.com.

What do you dislike about Hornbill Service Manager?

Pretty happy with the product, no real complaints, perhaps reporting enhancements would be useful Review collected by and hosted on G2.com.

What problems is Hornbill Service Manager solving and how is that benefiting you?

Auditing or requests and one stop shop for users Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hornbill Service Manager?

I think how easy it is to manage and customize to tailor it to specific customers Review collected by and hosted on G2.com.

What do you dislike about Hornbill Service Manager?

The backend changes can be quite difficult to achieve. Review collected by and hosted on G2.com.

What problems is Hornbill Service Manager solving and how is that benefiting you?

The ability to support 4 customers, all with different requirements in one-hub and with each 'portal' and subsequent tickets set up to cater for their requirements. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
DW
Head of IT Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Hornbill Service Manager?

The tool is well designed and simple to use, its feature rich and focused around interactions and relationships . Review collected by and hosted on G2.com.

What do you dislike about Hornbill Service Manager?

The reporting functions are poor and the ability to reclassify requests and incidents results in poor and incorrect data. Review collected by and hosted on G2.com.

Recommendations to others considering Hornbill Service Manager:

The product is a great cost effective tool, it will require some configuration to get all the benefits from it but it’s worth the effort.

Be aware of the reporting challenges and try to define what data you want and what you will need to get it, some traditionally standard data is not present in the way you might expect but it can be created if planned correctly. Review collected by and hosted on G2.com.

What problems is Hornbill Service Manager solving and how is that benefiting you?

Providing a centralised support portal for major business functions to streamline and improve the delivery of G&A department services. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Hornbill Service Manager Comparisons

Compare Hornbill Service Manager vs. Freshservice
Compare Hornbill Service Manager vs. Freshservice
Hornbill Service ManagerVSFreshservice
Compare Hornbill Service Manager vs. ServiceNow IT Service Management
Compare Hornbill Service Manager vs. ServiceNow IT Service Management
Hornbill Service ManagerVSServiceNow IT Service Management
Compare Ivanti Neurons for ITSM vs. Hornbill Service Manager
Compare Ivanti Neurons for ITSM vs. Hornbill Service Manager
Hornbill Service ManagerVSIvanti Neurons for ITSM
Compare Hornbill Service Manager ratings to similar products

Explore More

Google Cloud Run reviews
Google Cloud Speech-to-Text reviews
Vaccine Tracking
Last In, First Out (LIFO)
Best 3D Modeling Software
Order Fulfillment
Types of Advertising
Ramp Up
Pros and Cons Details
Hornbill Service ...