Hornbill Service Manager Reviews & Product Details - Page 13

It's ability to enable us as Service Management to push the envelope of what we are trying to achieve, by empowering us within Service Management to drive the new capabilities forward, without the need of our own technical team to help perform the technical side of what we are trying to achieve. Review collected by and hosted on G2.com.

My only gripe has come from the search capability in the customer portal, however it seems like this will be addressed in the new employee portal as we move away from the My Services. Review collected by and hosted on G2.com.

The practicality of the product fitting our organisation Review collected by and hosted on G2.com.

The limitations and the flexibility not helpful for deployment Review collected by and hosted on G2.com.

It is an easy tool to use. Especially when trying to reach out to customers about issues they are facing. The system is able to update all touch points between customer and service provider Review collected by and hosted on G2.com.

For a new user it can sometimes not be user friendly. Review collected by and hosted on G2.com.

The focus Hornbill has on it's customers and helping them achieve their aims Review collected by and hosted on G2.com.

Nothing major, there are a couple of quirks of the system that I would prefer to change - their is a simple mechanism to request changes though adna 90 day roadmap so you can see when thigs you want are coming. Review collected by and hosted on G2.com.

Easy to use, not much training needed. Access anytime & anywhere. Review collected by and hosted on G2.com.

There is nothing I dislike, does what we need it to. Review collected by and hosted on G2.com.

The dashboard views are really useful in seeing where your performance is at a glance Review collected by and hosted on G2.com.

There's really not anything I dislike. I have an outstanding query about Live Chat licensing but that's all. Review collected by and hosted on G2.com.

User friendly, simply layout, easy to learn post and comment function is good Review collected by and hosted on G2.com.

Not much I can say about dislikes perpaphs more integration features. Review collected by and hosted on G2.com.

The flexibility that creating custom work flows and captures has allowed us to automate a large number of process and drive efficiencies Review collected by and hosted on G2.com.

The lack of a chatbot and deeper integration with Office 365 Review collected by and hosted on G2.com.

The customization of BPMs and PCs. This has been very helpful in our ever changing environment. Review collected by and hosted on G2.com.

We have to create several teams to combine departments. Review collected by and hosted on G2.com.

I like the structure it gives to my daily tasks. Review collected by and hosted on G2.com.

not all aspects of hornbill are consistent i.e. what you can do in one application you cant do in another. Review collected by and hosted on G2.com.